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SUMMER 2012




               THE MAGAZINE OF THE AMERICAN LIBRARY ASSOCIATION




 Public Library
 Funding &
 Technology Access
 Study 2011–2012




LIBRARIES
CONNECT
 COMMUNITIES
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CONTENTS
                 AMERICAN LIBRARIES                      |   Digital Supplement   |   Summer 2012




     Special Report:
     Public Library Funding &
     Technology Access Study
     2011–2012
5    EXECUTIVE SUMMARY
     An overview of the 2011–2012 Public Library
     Funding & Technology Access Study findings.



10   PUBLIC LIBRARY
     FUNDING LANDSCAPE
     At the same time that demand for critical services
     has increased, many state and local libraries face
     continued funding challenges.



18   PUBLIC LIBRARY
     TECHNOLOGY LANDSCAPE
     U.S. public libraries are investing in a range of
     innovative technology and Internet services to
     ensure all people are able to thrive online.



32   REPORTS FROM THE FIELD
     Findings from interviews with public library and
     state library staff in Georgia and Idaho.

                                                                 34
45   STATE SUMMARY DATA
     State-level public library data for 48 states and the
     District of Columbia.




     Departments
     OPINION AND COMMENTARY
     4	    SPECIAL REPORT
     	     Strength in Numbers 
     	     BY LAMAR VEATCH
                                                                                            ISBN 978-0-8389-9394-8



     2	    INDEX TO ADVERTISERS
     95	   ACKNOWLEDGMENTS
                                                                                           9 780838 994948
CONTENTS    AMERICAN LIBRARIES                 |   D I G I TA L S U P P L E M E N T    |   SUMMER 2012


5




    List of Figures
    7	    Figure A-1: U.S. Public Library Challenge: Use vs. Funding,     21	     Figure C-4: Public Access Workstation Replacement Proce-
          FY2011-2012                                                             dure, by Metropolitan Status
    8	    Figure A-2: U.S. Public Libraries: Trends in e-books and e-     21	     Figure C-5: Public Access Workstation Replacement Sched-
          access                                                                  ule, by Metropolitan Status
    9	    Figure A-3: Urban/Rural Digital Divide                          21	     Figure C-6: Public Access Workstations Additions, by Met-
    11	   Figure B-1: Public Library Systems Average Total Operating              ropolitan Status
          Expenditures Change, FY2008 to FY2013                           22	     Figure C-7: Average Public Access Workstations Additions
    11	   Figure B-2: Public Library Systems Cumulative Change in                 due to BTOP/BIP Awards, by Metropolitan Status
          Full Time Equivalent Staff FY2010–FY2012, by Metropoli-         22	     Figure C-8: Sources of IT Support Provided to Public
          tan Status                                                              Library Outlets, by Metropolitan Status
    12	   Figure B-3: Average Percentage Change FY2008 to FY2013          23	     Figure C-9: Bandwidth Speeds at Public Libraries
          Total Operating Expenditures by Type                            24	     Figure C-10: Public Library Outlets Maximum Speed of
    12	   Figure B-4: Average Percentage Change FY2008 to FY2013                  Public Access Internet Services, by Metropolitan Status
          Urban Total Operating Expenditures by Type                      24	     Figure C-11: Public Access Wireless Internet Connectivity
    12	   Figure B-5: Average Percentage Change FY2008 to FY2013                  in Public Library Outlets, by Metropolitan Status
          Suburban Total Operating Expenditures by Type                   25	     Figure C-12: Adequacy of Public Library Outlets Public Ac-
    13	   Figure B-6: Average Percentage Change FY2008 to FY2013                  cess Internet Connection, by Metropolitan Status
          Rural Total Operating Expenditures by Type                      25	     Figure C-13: Public Library Outlets Offering Formal or
    13	   Figure B-7: Public Library Systems Operating Budget                     Informal Technology Training Availability, by Metropolitan
          Change, FY2009–FY2012, by Metropolitan Status                           Status
    14	   Figure B-8: Public Library Systems Cumulative Budget            26	     Figure C-14: Formal Technology Training Classes Offered
          Change FY2010–FY2012, by Metropolitan Status                            by Public Library Outlets, by Metropolitan Status
    14	   Figure B-9: Public Library Systems Technology Budget            27	     Figure C-15: Online Resources and Services that the Library
          Change FY2012, by Metropolitan Status                                   Makes Available to Patrons
    15	   Figure B-10: Average Percentage Change, FY2010–FY2012           28	     Figure C-16: Public Library Systems Use of Social Media
          Total Technology-Related Operating Expenditures, by Type                Technologies
          and Metropolitan Status                                         28	     Figure C-17: Public Library Systems Use of Mobile Technol-
    15	   Figure B-11: Average Percentage of Public Library Systems               ogy, by Metropolitan Status
          that Applied for an E-Rate Discount, FY2012                     29	     Figure C-18: Job-seeking Services Provided by Public
    16	   Figure B-12: Regional Changes in State Funding for Public               Library Outlets, by Metropolitan Status
          Libraries, FY2012                                               30	     Figure C-19: E-government Roles and Services of Public
    19	   Figure C-1: U.S. Public Libraries: Sole Community Provider              Library Outlets, by Metropolitan Status
          of Free Access to Computers and Internet
    20	   Figure C-2: Average Number of Public Access Internet            advertisers | page
          Workstations, by Age and Metropolitan Status
                                                                          American Library Association       ALA Editions | Cover 3
    20	   Figure C-3: Sufficiency of Public Access Internet Worksta-      Neal-Schuman | Cover 2             Booklist | Cover 4
          tions, by Metropolitan Status                                   ALA TechSource | 31
Contributors | MASTHEAD
AMERICAN LIBRARY ASSOCIATION
                 Judy Hoffman is Project Manager for the ALA Office for Research and
                 Statistics. She joined the office in November 2010 after working for over
                 11 years as marketing communications specialist for the North Suburban
                 Library System, a multitype system supporting libraries in the Chicago
                 suburbs. Previously, Hoffman held positions in the satellite communications       THE MAGAZINE OF THE AMERICAN LIBRARY ASSOCIATION
                 and advertising industries in Chicago and New York. She holds a B.A.
                 in Speech Communications from the University of Illinois at Urbana-
                 Champaign.

                Denise M. Davis is deputy director of Sacramento Public Library (SPL)
                since October 2010. Prior to joining SPL, Davis directed the ALA Office for        50 E. Huron St., Chicago, IL 60611
                                                                                                   americanlibrariesmagazine.org
                Research and Statistics, leading many research activities for ALA to expand        email americanlibraries@ala.org
                the knowledge base of the field, to understand association membership              toll free 800-545-2433 plus extension
                trends, and to collect useful statistics about all types of libraries. Among       local 312-944-6780 • fax 312-440-0901
                that work was the ongoing study of Public Library Funding and Technology           online career classified ads: JobLIST.ala.org
                Access. Davis has worked in a variety of capacities in academic, state,
                and public libraries, and with the National Commission on Libraries and            Editor and Publisher
Information Science.                                                                               	          Laurie D. Borman • lborman@ala.org • x4213
                                                                                                   Managing Editor
R. Norman Rose is Program Officer for the ALA Office for Research and Statistics. He has           	         Sanhita SinhaRoy • ssinharoy@ala.org • x4219
been with the office since January 2008. Rose studied Public Administration at New York            Senior Editor
University, and has previously worked in program management and program analysis for               	       Beverly Goldberg • bgoldberg@ala.org • x4217
nonprofits and the City of New York.                                                               Senior Editor, American Libraries Direct
                                                                                                   	      George M. Eberhart • geberhart@ala.org • x4212
Caroline Jewell is Awards Coordinator for the Association for Library Service for Children,        Associate Editor	
and previously worked in the ALA Office for Research and Statistics. Jewell received her           	        Pamela A. Goodes • pgoodes@ala.org • x4218
Master of Liberal Art in Arts Administration and Art History at Oklahoma City University.          Advertising and Marketing Specialist
                                                                                                   	                    Katie Bane • kbane@ala.org • x5105
                                                                                                   	
INFORMATION POLICY & ACCESS CENTER, UNIVERSITY OF MARYLAND                                         design and production
                                                                                                   Production Director	                   Benjamin Segedin
                 John Carlo Bertot, Ph.D., is Professor and Co-director of the Information         Production Editors	                      Jennifer Brinson
                 Policy & Access Center (http://ipac.umd.edu) in the College of Information        	                                         Carlos Orellana
                 Studies at the University of Maryland. Bertot is the architect of the             publishing department
                                                                                                   Associate Executive Director	          Donald Chatham
                 PLFTAS survey, design, methodology, and analysis. He is President of
                                                                                                   Marketing Director	                        Mary Mackay
                 the Digital Government Society of North America and serves as chair of            Rights, Permissions, Reprints	   Mary Jo Bolduc • x5416
                 the International Standards Organization’s Library Performance Indicator
                 (ISO 11620) working group. His research focuses on the intersection of
                                                                                                   membership development
                 information policy, technology, and access to information.  Over the years,       Director Ron Jankowski • rjankowski@ala.org
his research has been supported by the National Science Foundation, the Bill & Melinda
Gates Foundation, the Government Accountability Office, the American Library Association,
                                                                                                   advisory committee
and the Institute of Museum and Library Services. More information on Bertot is available at       Chair Paul Signorelli, Brian Coutts, Luren Dickinson,
http://terpconnect.umd.edu/~jbertot.                                                               Brenda Pruitt-Annisette, Sarah Rosenblum,
                                                                                                   David Tyckoson, Susan M. Weaver;
Ruth Lincoln is a master’s student and a Research Associate at the Information Policy &            Interns Sian Brannon, Molly Krichten
Access Center in the College of Information Studies at the University of Maryland.                 Editorial policy: ALA Policy Manual, section 10.2

Abigail McDermott is a master’s student and a Research Associate at the Information Policy
& Access Center in the College of Information Studies at the University of Maryland.               advertising representative
                                                                                                   	                                           Doug Lewis
                                                                                                   	                       dglewis@ala.org • 770-333-1281
Kaitlin Peterson is a master’s student and a Research Associate at the Information Policy &
Access Center in the College of Information Studies at the University of Maryland.                 Acceptance of advertising does not constitute endorse-
                                                                                                   ment. ALA reserves the right to refuse advertising.
Brian Real is a doctoral student and a Research Associate at the Information Policy & Access
Center in the College of Information Studies at the University of Maryland.
                                                                                                   indexed




                                                                                                                                                                summer 2012
                                                                                                   1996–2010 index at americanlibrariesmagazine.org.
INFORMATION MANAGEMENT CONSULTANT SERVICES, LLC                                                    Available full text from ProQuest, EBSCO Publishing,
                                                                                                   H. W. Wilson, LexisNexis, and Information Access.
Charles R. McClure, Ph.D., is President of Information Management Consultant Services,
LLC, and also serves as the Director of the Information Institute at Florida State University.     subscribe
McClure, who began these surveys in 1994, served as a consultant on this project. More             Libraries and other institutions: $45/year, 6 issues,
information on McClure is available at http://www.ii.fsu.edu/~cmcclure.                            U.S., Canada, and Mexico; foreign: $60. Subscription
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                                                                                                   can Library Association. Materials in this journal may be
                                                                                                   reproduced for noncommercial educational purposes.
                                                                                                                                                                3
SPECIAL REPORT | A Message From COSLA




                                 Strength in Numbers
                                 Study findings provide foundation for advocacy




                                 D
                                              uring this slow and            cies (COSLA) on state support for         literacy initiatives of the Federal
                                              winding economic re-           public libraries, and field interviews    Communications Commission and
                                              covery, how do we ef-          with library staff to help illuminate     the National Telecommunications
                                              fectively advocate to          the quantitative responses. As a re-      and Information Administration.
                                 regain, sustain, and enhance library        sult, the critical data was already          I share some of the PLFTAS histo-
                                 funding? How do we make the case            available when we needed it the most      ry as this is the last year and final re-
                                 that libraries are an essential pub-        – at the beginning of what has been       port for the Public Library Funding
                                 lic service, along with the fire and        termed the Great Recession.               and Technology Access Study. Many
                                 police departments, and streets and            Utilizing the available PLFTAS         individuals and organizations have
                                 sanitation? The foundation for all          data and supporting resources, state contributed to the success of this
                                 local, state, and national advocacy is      and public libraries throughout the       study. I would like to especially thank
                                 built with the same material: reli-         U.S. have been able to conduct truly      staff members at the state library
                                 able, thorough, and timely data.            effective advo-                                                    agencies that co-
                                    The importance of statistics to          cacy initiatives.                      The foundation ordinated par-
                                 library advocacy is certainly not new,      The PLFTAS has                                                     ticipation by
                                 but many library leaders and advo-          provided                               for all local,              their public
                                 cates were not always sufficiently          libraries with                         state, and                  libraries, and of
                                 aware of what was available and how         much more                              national                    course, the thou-
                                 to effectively utilize data. But the        than raw data. It                                                  sands of library
                                                                                                                    advocacy
  summer 2012




                                 market downturn, and subsequent             has given                                                          staff members
                                 consecutive years of cuts to library        libraries a             is built with the same                     who contributed
                                 funding, have thrust advocacy educa-        number of               material: reliable,                        their time and
                                 tion and action for libraries of all siz-   quality advocacy                                                   effort to this im-
                                                                                                     thorough, and timely data.
| 




                                 es and types to the forefront.              resources and                                                      portant research.
digital supplement 




                                     Most fortunately, in 2006, the          tools: state-                                                      A most sincere
                                 American Library Association (ALA)          specific handouts that provide na-        thank you is due to the ALA and the
                                 and the Bill & Melinda Gates Founda-        tional comparisons, national maps         Gates Foundation for the commit-
                                 tion joined forces to fund the Public       that give visual impact to discus-        ment of funding and leadership they
                                 Library Funding & Technology Access         sions on broadband connectivity           have provided in support of this
                                 Study (PLFTAS). This support al-            and digital literacy, and press re-       study, as well as for their many other
| 




                                 lowed for the continuation and ex-          lease and op-ed templates for dis-        contributions that have advanced
americanlibrariesmagazine.org 




                                 pansion of groundbreaking research          semination of our stories to local,       public access technology in U.S. pub-
                                 on the availability of public access        regional, and state media.                lic libraries.
                                 technology in libraries that was initi-        Libraries continue to be support-                                   ­—Lamar Veatch
                                 ated in 1994. The expanded study            ed by the use of PLFTAS data to in-               President, Chief Officers of State
                                 added questions to provide more ex-         form and influence national policy.                       Library Agencies (COSLA)
                                 tensive analysis of public library bud-     It has been used in Congressional
                                                                                                                        LAMAR VEATCH is the State Librarian of the
                                 gets and expenditures, a survey of the      testimony. And it is currently help-       Georgia Public Library Service. He has served
                                 Chief Officers of State Library Agen-       ing direct the development of digital in this role since 2001.
4
EXECUTIVE
SUMMARY




    PUBLIC LIBRARY FUNDING
     & TECHNOLOGY ACCESS
            STUDY 2011­ 2012
                      –
S
                                        trategic vision and careful management have helped U.S.
                                        public libraries weather the storm of the Great Recession,
                                        supporting their role as a lifeline to the technology resources
                                 and digital skills essential to full participation in civic life and in the
                                 nation’s economy. Libraries continue to transform lives by providing
                                 critical services and innovative solutions to technology access, in
                                 spite of years’ worth of consecutive and cumulative budget cuts.
                                    More Americans than ever are turn-           After more than four years of con-     creased open hours; however, this
                                 ing to their libraries for access to es-     secutive budget cuts, it is unclear       reflects an improvement when com-
                                 sential technology services not found        whether libraries will be able to re-     pared to last year’s 31.7 percent.
                                 elsewhere in the community, including        cover the funding needed to return to        Nationwide, over 62 percent of
                                 free computer and Internet access,           pre-recession levels of staffing, open    libraries report offering the only free
                                 technology training, and assistance          hours, collections and technology         Internet access in their community.
                                 with job-seeking and e-government            services. While a segment of U.S.         The impact of decreased open hours
                                 services.                                    public libraries reported budget im-      is substantial, since just 6 percent of
                                    The 2011-2012 Public Library Fund-        provements, many libraries continue       U.S. public libraries, primarily urban
                                 ing & Technology Access Study was            to grapple with the negative, cumula-     libraries, serve almost 60 percent of
                                 conducted by the American Library            tive effect of ongoing budget woes:       the population. Millions of people are
                                 Association (ALA) Office for Research           n  Twenty-three states report          denied essential library services –
                                 & Statistics and the Information Policy      cuts in state funding for public          from access to e-government social
                                 & Access Center at the University of         libraries this year. For three years in   services sites, to literacy resources,
                                 Maryland. Begun in 1994, this annual         a row, more than 40 percent of            to training to meet the demands of
                                 study is the largest existing study of       states have reported decreased pub-       today’s global marketplace.
                                 Internet connectivity in public libraries.   lic library support.                         This impact is greater for those
                                 Its findings provide an annual “state of        n  A majority of public libraries      states recording a high percentage of
                                 the library” report on the technology        (56.7 percent) report flat or de-         reduced hours for two years in a row,
                                 resources brokered by public libraries       creased budgets, a slight improve-        including: Nevada (54 percent, and
  summer 2012




                                 and the funding that enables no-fee          ment from the 59.8 percent                27.7 percent last year); Georgia (30.3
                                 public access to these resources.            reported last year.                       percent, and 31.5 percent last year);
                                    Facing fiscal challenges on all sides        n  Over 65 percent of libraries        Florida (19.5 percent, and 21 percent
                                 – local, state, and federal – public         report an insufficient number of          last year); and California (18.7 per-
| 




                                 libraries strive to meet the expanding       public computers to meet demand           cent, and 44.5 percent last year).
digital supplement 




                                 technology needs of their communi-           some or all of the time.
                                 ties:                                           n  Overall, 41.4 percent of            Increasing Demand
                                    n  Public computer and Wi-Fi use          libraries report that their Internet      for Digital Literacy
                                 increased last year at more than 60          connection speeds are insufficient        Skill Training
                                 percent of libraries.                        some or all of the time.                  In an information and Internet-
                                    n  More than 90 percent of public                                                   driven age, where information, ser-
| 




                                 libraries now offer formal or infor-         Funding Cuts                              vices, and resources are increasingly
americanlibrariesmagazine.org 




                                 mal technology training.                     Restrict Access                           only available online, people who lack
                                    n  Over three-quarters of                 The 2011-2012 study indicates im-         digital knowledge and skills struggle.
                                 libraries (76.3 percent) offer access        provement among libraries reporting          In the 2011-2012 survey, over 36
                                 to e-books, a significant increase           reduced open hours (9.1 percent),         percent of public libraries report
                                 (9.1 percent) from last year. Addi-          compared to 15.9 percent last year. For   increasing numbers of patrons enroll-
                                 tionally, e-book readers are avail-          the fourth year in a row, urban           ing in technology training classes.
                                 able for check-out at 39.1 percent of        libraries report the highest numbers      Interviewed library staff in Georgia
                                 libraries.                                   of libraries (16.5 percent) that de-      and Idaho also report that requests
6
76 percent of libraries
                                                                       reported that staff
for one-on-one assistance have in-              Internet speeds                                                 cent) provide as-
creased, with many requests from                provide significant    helped patrons complete                  sistance to patrons
those who lack basic computer skills:           barriers to improv-    online job applications                  applying for or ac-
seniors who need to order medica-               ing digital literacy   in the past year.                        cessing e-govern-
tions online; truck drivers required            through technology                                              ment services, an
to renew their commercial driver’s              training.                                                       increase of nearly
license online, or displaced manufac-              For the third consecutive year,          16 percent from last year.
turing workers who need to apply for            libraries report that services for job-        n  Over 70 percent of libraries
jobs online.                                    seekers remain the top-rated Internet       report that staff provide assistance
   Over 44 percent of U.S. public               service. Public libraries are often the     in completing government forms.
libraries support digital literacy skill-       only source for training and employ-           n  Nearly 31 percent of libraries
building through a wide range of                ment resources, especially after the        partner with government agencies,
formal technology training classes:             drastic cuts to federal spending for        non-profit organizations, and oth-
   n Libraries (87 percent) offer               training over the last six years, includ-   ers to provide e-government servic-
training in general computer skills             ing $1 billion cut since 20101. Library     es.
(e.g., how to use the mouse or key-             services for job-seekers include:              However, almost half of all libraries
board, printing).                                  n  Access to job databases and           report that they do not have enough
   n Libraries (73.3 percent) offer             other online job resources (92.2            staff, as well as staff expertise, to help
training in general software use                percent).                                   patrons effectively use employment
(e.g., word processing, spread-                    n  Patron assistance to complete         and e-government services.
sheets).                                        online job applications (76 percent,           “Yes, you can access the Internet
   n Libraries (86.5 percent) offer             an increase of nearly 10 percent            elsewhere, but will the Starbucks’
training in general Internet use                from two years ago).                        barista or McDonald’s server help you
(e.g., e-mail set up, Web browsing).               n  Collaboration with outside            set up your first e-mail account, sub-
   Many libraries combine formal and            agencies or individuals to help pa-         mit your first online job application,
informal training to create opportuni-          trons seek or attain employment             or evaluate reliable sources of infor-
ties for learners to practice their             (34.3 percent).                             mation?” says Lee Moon, assistant
newly acquired skills. Additionally,               Digital literacy skills are essential    director, Three Rivers (GA) Regional
many classes link these skill-building          for accessing online government             Library System.
activities to specific outcomes, such           services. Public libraries continue to         National initiatives have been
as employment or financial literacy.            expand e-government assistance, as          launched to help communities face the
   However, for libraries with flat or          well as partnerships with other agen-       challenges to their efforts to provide
decreasing budgets, a lack of staff,            cies to support these services:             digital opportunity for all of their resi-




                                                                                                                                           summer 2012
equipment, space, and insufficient                 n  Almost all libraries (96.6 per-       dents. In March 2012, the Institute of



  FIGURE A-1: THE U.S. PUBLIC LIBRARY CHALLENGE: USE VS. FUNDING, FY2011–2012

                                                                                                                                         | 
                                                                                                                                         digital supplement 
                                                                                                                                         | 
                                                                                                                                         americanlibrariesmagazine.org 




                 Technology        Electronic
                                                                                                             FLAT OR DECREASED
                   classes         Resources        Computers           Wi-Fi                                          FUNDING

  INCREASED             %                   %              %                    %                                               %
  PUBLIC USE


  Percentage represents number of libraries reporting
                                                                                                                                         7
FIGURE A-2: U.S. PUBLIC LIBRARIES: TRENDS IN E-BOOKS AND E-ACCESS
                                         E-BOOKS                                          SOCIAL NETWORK            MOBILE-ACCES S            SMARTPHONE
                                                                    E-READERS
                                                                                               SITES                  WEBSITES                   APPS




                                                %                            %                      %                        %                       %

                                   Percentage of libraries that offer services, FY2012


                                 Museum and Library Services (IMLS)             and the general public, and for mar-      enced a notable uptick in smartphone
                                 released Building Digital Communities2         keting purposes.                          market penetration over the last year.3
                                 designed to raise awareness about the             n  Almost half of public libraries        David Lee King, digital branch and
                                 access essential to digital communities        (45.6 percent) report using commu-        services manager, Topeka and Shaw-
                                 and identify goals and strategies for          nication tools (e.g., Blogger, Word-      nee County (KS) Public Library, re-
                                 focus in digital inclusion efforts (e.g.,      Press, Vox, Twitter) to reach the         ported in his April 5, 2012 blog post
                                 economic and workforce development,            public.                                   that in March 2012, slightly more than
                                 education and civic engagement). Last             n  Over a third (37.3 percent) re-     11 percent of their library website
                                 year, the Department of Commerce’s             port using photography sites (e.g.,       visits were via a mobile device. Ref-
                                 National Telecommunications and In-            Flickr, Zoomr).                           erencing the Pew smartphone survey,
                                 formation Administration (NTIA), in               n  Nearly 28 percent report using      King said: “If you haven’t yet started
                                 collaboration with other federal agen-         video sharing tools (e.g., YouTube,       building with mobile in mind, now is
                                 cies, launched DigitalLiteracy.gov             Vimeo, and Openfilm).                     definitely the time to start – you are
                                 [http://www.digitalliteracy.gov], a               The study also collected data this     very close to alienating almost half
                                 central website for practitioners and the      year on how libraries rely on mobile      your customers. They are interacting
                                 general public to encourage the sharing        technologies to reach their online        with their favorite sites online using
  summer 2012




                                 of content and best practices in teaching      users and the community at large:         their smartphone (think Facebook,
                                 digital literacy skills.                          n  Over 14 percent of libraries re-    Amazon, YouTube, etc.).”
                                                                                port their websites are optimized
                                 Libraries Connect                              for mobile devices.                       Urban/Rural Digital Divide
                                 Through Mobile Apps
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                                                                                   n  Nearly 12 percent report they       The current study depicts an emerging
digital supplement 




                                 and Social Networks                            use scanned codes (e.g., QR codes)        digital divide: rural libraries (which
                                 More U.S. libraries of all types are           for access to library services and        account for nearly 50 percent of all
                                 selecting social media applications            content.                                  public library outlets in the U.S.), can
                                 and tools to increase community in-               n  Over 7 percent report they          neither provide adequate volume of
                                 teraction, enhance access to library           have developed smartphone apps            technology training to the public nor
                                 services and improve channels for              for access to library services and        keep pace with new technologies.
| 




                                 information dissemination.                     content.                                  These inadequacies continue to
americanlibrariesmagazine.org 




                                    This year, for the first time, the             The results of a recent Pew Research   negatively affect the progress of rural
                                 study asked libraries to report on their       Center survey points to the impor-        libraries to build digitally inclusive
                                 use of specific kinds of social media          tance of expanding use of mobile          communities. For example:
                                 tools:                                         technologies. Nearly half of American        n  Nearly 32 percent of rural
                                    n  A majority of public libraries           adults (46 percent) own smartphones       libraries, as compared to 63.2 per-
                                 (70.7 percent) report using social             as of February 2012, an increase of 11    cent of urban libraries, provide for-
                                 networking tools (e.g., Facebook,              percent from May 2011. Nearly every       mal technology training classes.
                                 Hi5) to connect with library users             major demographic group experi-              n  Less than 10 percent of rural
8
libraries, as compared to 36.1 percent  “triple play” of resources: 1) facilities
of urban libraries, have launched       and physical access to technology                     FIGURE A-3:
websites optimized for mobile           infrastructure; 2) a wealth of elec-                 URBAN/RURAL
devices.                                tronic content; and 3) information                   DIGITAL DIVIDE
   n  Only 3.7 percent of rural         professionals trained to help people           URBAN              VS            RURAL
libraries, as compared to 27.8 per-     find and use the information most              LIBRARIES                     LIBRARIES

cent of urban libraries, provide        relevant to their needs. Unless library
smartphone apps for access to           operating budgets recover ground lost                 %                              %
library services and content.           during the past four fiscal years, there                      Broadband
                                                                                                      <10 Mbps
   While rural libraries have seen      is no guaranteed continued access to
improvements in high-speed broad-       these vital resources.
band connectivity, only 17 percent of      Data from the 2011-2012 study                      %                              %
rural libraries report offering speeds  portray a fragile environment for                            Mobile-access
                                                                                                      websites
greater than 10 Mbps, as compared to    libraries, with limited fiscal improve-
57.4 percent of urban libraries. Due    ment mainly overshadowed by their
to the broadband demands of stream-     inability to meet increasing demands                  %                              %
ing video (including online instruc-    for services. Decreases in several es-                          E-books
tional courses) and the sharing of      sential areas – staffing, open hours,
increasingly graphic-heavy content,     and the ability to upgrade equipment,
many libraries experience network       bandwidth speed and infrastructure                    %                              %
saturation on a daily basis, which      – present increasing challenges to the                        Technology
                                                                                                       Training
                                                                                                        Classes
seriously affects the work of both      quality and availability of library
library staff and the public.           services.
   The importance of the provision of      “Our funding has been cut so low           Percentage of libraries that
sufficient connectivity at libraries is that we’re really at the end of our fi-       offer services

amplified by data from a 2010 Pew       nancial tether,” said Donna Howell,
Research Center survey that reports     director, Mountain Regional Library
                                                                                    ENDNOTES
that only 50 percent of rural householdsSystem in Georgia. “But we’ve been
had broadband at home, compared to      able to keep our spirits up, because        1  National Skills Coalition. Fiscal
                                                                                    Year 2012 Appropriations for Job
                                                         despite the budget cuts    Training and Education. http:www.
                                                         of the past five years,    nationalskillscoalition.org/federal-policies/
“Our funding has been cut so low that                    the use of our libraries   federal-funding/federal-funding-documents/
                                                                                    fy2012finalworkforceapprops_2011_12_20.pdf
we’re really at the end of our financial                 has grown in double        (accessed April 23, 2011)




                                                                                                                                         summer 2012
tether … but the fact that we’re still                   digits every year. Yes,    2  Institute of Museum and Library Services,
                                                         we’re doing a lot more     University of Washington Technology &
relevant enough to our community                         with a lot less, but the   Social Change Group, International City/
                                                                                    County Management Association. (2012).
for them to keep coming back in such                     fact that we’re still      Building Digital Communities. Washington,



                                                                                                                                       | 
                                                                                    DC: Institute of Museum and Library Services.
large numbers gives me hope for our                      relevant enough to our     [http://www.imls.gov/about/building_digital_

                                                                                                                                       digital supplement 
                                                         community for them to      communities.aspx]
future.”                                                 keep coming back in        3  Smith, Aaron. 46% of American Adults are
                                                         such large numbers,        Smartphone Owners. Pew Internet & American
                                                                                    Life Project, March 1, 2012, http://pewinternet.
70 percent of urban households.4 A gives me hope for our future.”                   org/Reports/2012/Smartphone-Update-2012.
2011 survey conducted by the National      Libraries are part of the solution       aspx (accessed April 23, 2012)
Telecommunications and Information for those in search of the digital con-
                                                                                                                                       | 




                                                                                    4  Smith, Aaron. Home Broadband 2010. Pew
Administration (NTIA) reported that nection and literacy required by to-            Internet & American Life Project, August 11,
                                                                                                                                       americanlibrariesmagazine.org 




                                                                                    2010, http://pewinternet.org/Reports/2012/
27 percent of dial-up users, primarily day’s competitive global marketplace.        Home-Broadband-2010.aspx (accessed April
in rural areas, indicated that they did However, unless strategic invest-           23, 2012)
not have access to broadband Internet ments in U.S. public libraries                5  Economics and Statistics Administration
service in their area.5                 are broadened and secured, libraries        and National Telecommunications and
                                                                                    Information Administration. Exploring the
                                        will not be able to continue to pro-        Digital Nation: Computer and Internet Use at
Conclusion                              vide the innovative and critical ser-       Home. November 2011, http://www.ntia.doc.
                                                                                    gov/files/ntia/punlications/exploring_the_
Increasingly, communities across the vices their communities need and               digital_nation_computer_and_internet_use_at_
U.S. depend on public libraries for a demand.                                       home_11092011.pdf (accessed April 23, 2012)
                                                                                                                                       9
PUBLIC LIBRARY
      FUNDING LANDSCAPE




I
   t has been a long and winding road to economic
   recovery. As the nation sputters toward economic
   improvement, many state and local libraries have yet to
experience fiscal health. While some budgets have
improved, others have been reduced further. Despite
some promise of budgetary relief, the extraordinary
demands for service continues to outpace available
funding needed to respond to these demands.


                             PUBLIC LIBRARY FUNDING
                              & TECHNOLOGY ACCESS
                                     STUDY 2011­ 2012
                                               –
Responses to the 2011-2012 Public         FIGURE B-1: PUBLIC LIBRARY SYSTEMS AVERAGE TOTAL
Library Funding & Technology survey          OPERATING EXPENDITURES CHANGE FY2008 TO FY2013
indicate that the funding volatility that
libraries have faced over the past four                              FY2008-     FY2009-        FY2010-    FY2011-    FY2012-2013
                                                                      2009        2010           2011       2012      (anticipated)
fiscal years has created tremendous
challenges for service planning and          Reported average
funding allocations.                         total change, all         5.0%          -41.8%       -3.8%      -2.4%         -5.3%
   Key findings include:                     funding sources
   n  A majority of public libraries
(56.7 percent) report flat or de-
creased operating budgets in
FY2012, a slight improvement from
                                             FIGURE B-2: PUBLIC LIBRARY SYSTEMS
59.8 percent reported in FY2011.
                                             CUMULATIVE CHANGE IN FULL TIME
   n  Full-time equivalent (FTE)
                                             EQUIVALENT STAFF FY2010-FY2012, BY
staffing levels declined for all
                                             METROPOLITAN STATUS
libraries during the last three years
                                               Overall

(-7.2 percent), with a decrease of 10.3
percent in FTE at urban libraries.
   n  Twenty-three states report
cuts in state funding for public
                                               Rural




libraries between FY2011 and
FY2012. For three years in a row,                                                                         n  Remained unchanged
                                                                                                          n  Decreased
                                               Suburban




more than 40 percent of states have
reported decreased public library                                                                         n  Increased
support.                                                                                                  n  Unable to report
   n  After falling 41.8 percent in
                                               Urban




FY2009, decreases in operating ex-
penditures slowed in FY2012 to -2.4
percent, and a greater decrease                           0	   10	   20	       30	        40	       50	       60	     70
(-5.3 percent) is reported to be an-
ticipated for FY2013.
   This is the sixth year in which the      resulting largely from losses in salary              n  Rural libraries continue to
study has asked public libraries about      expenditure (the largest budget cate-             make double-digit reductions in
their operating budgets and financial       gory). Urban libraries anticipate mod-            collections (e.g., the highest cuts
support for public access computing         est overall improvements (1.3 percent),           reported are between -33.9 percent




                                                                                                                                          summer 2012
services. Detailed responses are avail-     and suburban libraries anticipate little          and -45.4 percent), reallocating
able online.                                change (-0.5 percent) next fiscal year.           funds to other expenditure catego-
                                            The five-year actual and anticipated              ries.
Reduced Expenditures                        operating budget figures (FY2008-                    n  Suburban libraries reduced


                                                                                                                                        | 
for Collections Not Offset                  2009 to FY2012-13) by type of expen-              other expenditures (e.g., facilities
                                                                                                                                        digital supplement 
by Salaries, Staffing Cuts                  diture highlight the areas where the              maintenance, staff travel, program-
Operating budget expenditures re-           most severe reductions have occurred,             ming, etc.) to protect salaries and
ported in 2012 show indications of          illustrating the year-to-year volatility          collections.
modest improvement from 2011, with          that libraries face in planning for ser-             n  Urban libraries continue to re-
overall decreases of about 2.4 percent,     vices and allocating available resourc-           port across-the-board reductions in
as compared with 3.8 percent in 2011        es (Figures B3-B6). Notwithstanding               FY2012, with only a small increase
                                                                                                                                        | 




(Figure B-1). Libraries anticipate          the significant reductions reported in            for collections.
                                                                                                                                        americanlibrariesmagazine.org 




reductions continuing into FY2013,          FY2009-2010 due to the severity of the               n  Operating budgets in FY2012-
decreasing about 5.3 percent overall        recession, it is clear libraries are still        2013 are anticipated to decrease for
from FY2012 reported budget figures.        struggling to recover from the dra-               both rural (-6.6 percent) and subur-
   Anticipated operating expenditures       matic reductions experienced during               ban (-0.5 percent) libraries, while ur-
for FY2012-2013 indicate continued          that fiscal year.                                 ban libraries anticipate modest (1.5
losses in many expenditure categories,         Libraries also face significant chal-          percent) budget improvements.
with rural libraries reporting the most     lenges in maintaining and/or expand-                 Preliminary findings from the 2012
significant reductions (-6.6 percent),      ing collections and services.                     American Library Association-Allied
                                                                                                                                        11
FIGURE B-3: AVERAGE PERCENTAGE CHANGE FY2008 TO                                          2012 PLFTAS study. (For more infor-
                                  FY2013 TOTAL OPERATING EXPENDITURES BY TYPE                                              mation on the salary surveys, see
                                                                  Reported average total change, all funding sources
                                                                                                                           http://ala-apa.org.)
                                                                                                                              This year’s study asked a new ques-
                                                                  FY2008-    FY2009-   FY2010-   FY2011-
                                                                                                             FY2012-       tion about the cumulative changes in
                                                                                                               2013        full-time equivalent (FTE) staffing
                                                                   2009       2010      2011      2012
                                                                                                           (anticipated)
                                                                                                                           over the last three fiscal years (Figure
                                  Salaries (including benefits)   7.31%     -43.25%    -8.60%    7.57%       -6.37%        B-2). Overall, a majority of respond-
                                  Collections                     3.01%     -47.53%    -6.71%    -1.64%      -4.61%
                                                                                                                           ing libraries (55.2 percent) indicate
                                                                                                                           that staffing levels have remained
                                  Other Expenditures              0.24%     -34.30%    9.22%     -23.01%     -2.42%        unchanged during the last three fiscal
                                  Overall                         5.04%     -41.79%    -3.81%    -2.40%      -5.26%        years; 23.2 percent indicate that staff-
                                                                                                                           ing has decreased; 9.2 percent indicate
                                                                                                                           that staffing has increased; and 12.3
                                  FIGURE B-4: AVERAGE PERCENTAGE CHANGE FY2008 TO                                          percent report that they are unable to
                                  FY2013 URBAN TOTAL OPERATING EXPENDITURES BY TYPE                                        respond to this question.
                                                                  Reported average total change, all funding sources          n  Urban libraries (60.7 percent)
                                                                                                                           lead in decreases to staffing levels,
                                                                                                             FY2012-
                                                                  FY2008-    FY2009-   FY2010-   FY2011-
                                                                                                               2013
                                                                                                                           followed by suburban libraries (28.0
                                                                   2009       2010      2011      2012                     percent) and rural libraries (16.2
                                                                                                           (anticipated)
                                                                                                                           percent).
                                                                   8.3%      -30.7%    -6.7%     -3.3%        0.9%            n  Suburban libraries (12.9 per-
                                  Salaries (including benefits)
                                                                                                                           cent) lead in staffing increases, fol-
                                  Collections
                                                                   9.6%      -35.8%    -16.3%     3.2%        1.6%         lowed by urban libraries (10.7
                                                                                                                           percent) and rural libraries (6.9
                                                                   4.5%      -22.5%    -4.5%     -16.7%       2.4%         percent).
                                  Other Expenditures
                                                                                                                              n  Of those reporting unchanged
                                                                   7.6%      -29.4%    -7.3%     -6.2%        1.3%         staffing levels, the majority are sub-
                                  Overall
                                                                                                                           urban (46.5 percent) and rural (65.3
                                                                                                                           percent) libraries. Only 20.7 per-
                                  FIGURE B-5: AVERAGE PERCENTAGE CHANGE FY2008                                             cent of urban libraries report un-
  summer 2012




                                  TO FY2013 SUBURBAN TOTAL OPERATING EXPENDITURES                                          changed staffing.
                                  BY TYPE                                                                                     More than 70 percent of those re-
                                                                                                                           porting increases or decreases in
                                                                  Reported average total change, all funding sources
                                                                                                                           staffing levels indicate these are
| 




                                                                                                             FY2012-       permanent changes (details available
digital supplement 




                                                                  FY2008-    FY2009-   FY2010-   FY2011-
                                                                                                               2013        on Study website, Figures 61 and 63.)
                                                                   2009       2010      2011      2012
                                                                                                           (anticipated)      Reduced staffing levels resulted in
                                                                                                                           reductions in public service hours. A
                                                                   8.5%      -45.0%     4.0%     16.4%        -2.7%
                                  Salaries (including benefits)                                                            new question in the 2012 study asked
                                                                                                                           about changes in open hours during
                                                                   3.3%      -49.3%     -0.9%    12.6%        0.8%
                                  Collections                                                                              the last three fiscal years (Details
| 




                                                                                                                           available on Study website, Figures 62
americanlibrariesmagazine.org 




                                                                   -2.5%     -33.9%    42.0%     -20.9%       5.4%         and 64). Overall, the mean (average)
                                  Other Expenditures
                                                                                                                           hours declined slightly during the last
                                  Overall
                                                                   5.5%      -43.5%    11.9%      5.3%        -0.5%        three fiscal years (down 0.6 percent),
                                                                                                                           with suburban libraries reporting the
                                                                                                                           largest decrease in hours (down 2.8
                                 Professional Association Librarian             this salary study). These findings are     percent), compared with urban
                                 Salary Survey indicate that salaries have      aligned with the reductions in salary      libraries (down 0.6 percent) and rural
                                 declined since 2010 (the last year of          expenditures reported in the 2011-         libraries (down 1.2 percent).
12
n  Nearly 60 percent of libraries        in 2011) and fewer libraries reporting             ity with some libraries reporting
       report no change in hours, while 21.5       budget decreases greater than 6 per-               three-year decreases above 15 per-
       percent indicate reductions and 15.9        cent (14.7 percent in 2012, compared               cent. Urban libraries experienced the
       percent indicate increased hours.           with 22.6 percent in 2011).                        greatest budget fluctuations and rural
          n  For libraries reporting in-                                                              libraries experienced the fewest.
       creased hours, reasons noted in-            Three-Year Operating
       cluded new outlets opening (23.9            Budget Stability Varied                            Technology Expenditures
       percent overall, and 69.2 percent of        By Metropolitan Status                             Volatile for Urban
       urban libraries).                           In the 2011-2012 survey, libraries                 and Rural Libraries
          n  For libraries reporting de-           were asked to estimate the cumulative              In FY2012, a majority of libraries (52.4
       creased hours, the reasons noted in-        effect over three-years of changes in              percent) report technology budgets
       cluded responding to budget                 operating budgets (Figure B-8). The                remained unchanged from the prior
       reductions (78.5 percent overall) and       majority experienced increases of 4                fiscal year (Figure B-9). This is espe-
       reducing staff (42.7 percent overall).      percent or less for the entire three-              cially true for rural libraries (55.6
                                                   year period. Of those that reported                percent), as compared with their sub-
       Budget Stability – A                        decreases, there was no clear major-               urban (48 percent) and urban (43
       Little Less is More
       From 2011 to 2012, about 3.2 percent
       more rural libraries reported operating         FIGURE B-6 AVERAGE PERCENTAGE CHANGE FY2008 TO
       budget increases of up to 6 percent, the        FY2013 RURAL TOTAL OPERATING EXPENDITURES BY TYPE
       largest proportion for any type of met-                                      Reported average total change, all funding sources
       ropolitan area (Figure B-7). Operating                                                                                            FY2012-
       budgets for suburban libraries were                                          FY2008-      FY2009-     FY2010-     FY2011-
                                                                                                                                           2013
                                                                                     2009         2010        2011        2012
       largely unchanged from 2011, with                                                                                               (anticipated)
       fewer reporting increases or decreas-
       es in 2012 than in 2011, and the propor-        Salaries (including          -36.4%        3.1%        -8.4%          3.2%           -7.4%
       tion that reported level funding                benefits)
       remained about the same in 2012 as in
                                                                                    -15.0%       -45.4%      -33.9%       -37.0%            -4.9%
       2011. There was positive news re-               Collections
       ported by urban libraries: a slowing in
       operating budget reductions, with a 9.4                                       -7.8%       -37.2%      -16.1%          1.9%           -5.6%
                                                       Other Expenditures
       percent uptick among those reporting
       flat funding from 2011 (25.6 percent            Overall
                                                                                    -25.1%       -19.5%       -4.7%          -4.4%          -6.6%




                                                                                                                                                              summer 2012
       in 2012, compared with 16.2 percent

FIGURE B-7: PUBLIC LIBRARY SYSTEMS OPERATING BUDGET CHANGE, FY2009 - FY2012, BY
METROPOLITAN STATUS

                                                                                                                                                            | 
                                                                                                                                                            digital supplement 
                          Urban                           Suburban                            Rural                                   All

               2009    2010    2011    2012     2009     2010    2011    2012    2009    2010     2011      2012      2009     2010         2011    2012

Increased up
to 6%          47.3%   28.2%   25.2%   26.1%   51.1%    35.1%    35.3%   32.0%   50.6%   38.8%    35.8%     39.0%     50.5%    37.0%    35.0%       38.4%


Increased 6%
                                                                                                                                                            | 




or more        10.6%   5.2%    4.2%    1.9%     9.0%     5.2%    5.2%    4.9%    9.4%    7.2%     5.4%      4.8%      9.4%     6.7%         5.3%    4.8%
                                                                                                                                                            americanlibrariesmagazine.org 




Decreased
less than 6%   14.7%   24.2%   31.9%   30.9%   13.0%    24.2%    22.0%   21.9%   8.9%    15.5%    17.3%     15.9%     10.6%    17.1%    19.7%       18.7%


Decreased
more than 6%   7.4%    30.4%   22.6%   14.7%    3.6%    17.4%    14.2%   10.2%   3.3%    11.0%    9.6%      6.7%      3.7%     14.3%    11.9%       8.3%


Stayed same
               19.9%   11.4%   16.2%   25.6%   23.3%    22.7%    23.2%   23.3%   27.8%   27.5%    32.0%     33.7%     25.9%    25.0%    28.2%       29.7%
                                                                                                                                                            13
FIGURE B-8: PUBLIC LIBRARY SYSTEMS CUMULATIVE BUDGET                                 percent) counterparts. Slightly more
                                 CHANGE FY2010-FY2012, BY METROPOLITAN STATUS                                         than a third of respondents (35.8 per-
                                                                                      Metropolitan Status             cent) report increased technology
                                 Operating Budget                      Urban         Suburban      Rural    Overall
                                                                                                                      operating budgets (all ranges). When
                                                                                                                      considered by metropolitan categories,
                                 Increased more than 40%                 *             1.0%            *       *
                                                                                                                      response totals were closely aligned.
                                 Increased 35.1-40%                    1.4%             *              *       *      (details available on Study website,
                                 Increased 30.1-35%                      *              *              *       *
                                                                                                                      Figure 69).
                                                                                                                         Nearly 12 percent of all respondents
                                 Increased 25.1-30%                    1.0%             *              *       *      report decreases in their technology
                                 Increased 20.1-25%                    1.0%             *              *       *      operating budgets. A greater propor-
                                 Increased 15.1-20%                    3.4%            1.5%        1.6%      1.7%
                                                                                                                      tion of urban libraries (23.7 percent)
                                                                                                                      report decreases, which is nearly 10
                                 Increased 10.1-15%                    4.3%            3.4%        3.5%      3.5%     percent more than suburban libraries
                                 Increased 6.1-10%                     5.8%            5.4%        5.3%      5.3%     (13.9 percent) and about 15 percent
                                                                                                                      more than rural libraries (8.7 percent).
                                 Increased 4.1-6%                      4.3%            7.7%        7.1%      7.1%
                                                                                                                      Similar to operating expenditures
                                 Increased 2.1-4%                      6.7%           15.2%        14.7%    14.4%     overall, urban libraries were more
                                 Increased up to 2%                    10.6%          17.9%        24.0%    21.2%     likely to report smaller increases and
                                                                                                                      larger decreases in their technology
                                 Stayed the same                       7.2%            8.6%        15.2%    12.5%
                                                                                                                      operating budgets than their suburban
                                 Decreased up to 2%                    13.9%           8.4%        9.5%      9.4%     and rural counterparts (Figure B-7).
                                 Decreased 2.1-4%                      9.6%            7.3%        5.2%      6.2%        The three-year budget (Figure
                                                                                                                      B-10) comparison presents some
                                 Decreased 4.1-6%                      6.7%            5.6%        2.8%      4.0%
                                                                                                                      sobering results that demonstrate
                                 Decreased 6.1-10%                     6.7%            5.1%        2.9%      3.8%     the impact of cumulative budget
                                 Decreased 10.1-15%                    5.3%            4.7%        2.4%      3.3%     reductions on a critical subsection of
                                                                                                                      expenditures for technology infra-
                                 Decreased 15.1-20%                    3.4%            1.9%            *     1.3%
                                                                                                                      structure and public access comput-
                                 Decreased 20.1-25%                    3.4%            1.8%            *     1.3%     ing.
                                 Decreased 25.1-30%                    1.4%            1.3%            *     1.0%        Urban and rural libraries saw sig-
  summer 2012




                                                                                                                      nificantly more volatility in technol-
                                 Decreased 30.1-35%                    1.0%             *              *       *
                                                                                                                      ogy operating expenditures, while
                                 Decreased 35.1-40%                    1.0%             *              *       *      suburban libraries rebounded after
                                 Decreased more than 40%               1.0%             *              *       *      only one year of declines (FY2010 to
| 




                                                                                                                      FY2011). Specifically,
                                 Key: *: Insufficient data to report
digital supplement 




                                                                                                                         n  Urban libraries report de-
                                                                                                                      creases in all technology expendi-
                                 FIGURE B-9: PUBLIC LIBRARY SYSTEMS TECHNOLOGY                                        tures since FY2010, with the most
                                 BUDGET CHANGE FY 2012, BY METROPOLITAN STATUS                                        significant reductions in expendi-
                                                                                                                      tures between FY2010 and FY2011
                                                                                 Metropolitan Status
                                                                                                                      for telecommunications (-88 per-
| 




                                 Operating Budget                            Urban     Suburban     Rural   Overall   cent), outside vendors (-73 per-
americanlibrariesmagazine.org 




                                 Increased more than 6%                      10.7%       9.7%       7.2%     8.2%
                                                                                                                      cent), and computer hardware/
                                                                                                                      software (-63.3 percent).
                                 Increased up to 6%                          22.6%      28.4%       27.6%   27.6%        n  Suburban libraries report de-
                                 Stayed the same                             43.0%      48.0%       55.6%   52.4%     clines only between FY2010 and
                                                                                                                      FY2011, and report strong recovery
                                 Decreased less than 6%                      14.0%       8.8%       5.5%     7.1%
                                                                                                                      in all technology-related operating
                                 Decreased more than 6%                      9.7%        5.1%       3.2%     4.7%     expenditure categories between
14
FIGURE B-10: AVERAGE PERCENTAGE CHANGE, FY2010-FY2012 TOTAL TECHNOLOGY-
RELATED OPERATING EXPENDITURES, BY TYPE AND METROPOLITAN STATUS
                               Urban                       Suburban                     Rural                        Overall

                       2010     2011      2012     2010      2011     2012     2010     2011        2012     2010     2011      2012

Salaries (including
                       99.5%   -42.0%     -18.3%   48.2%    -37.2%    32.1%   170.5%    -69.0%     -12.0%   101.9%   -50.7%     15.1%
benefits)

Outside Vendors       255.7%   -73.0%     -21.1%   70.8%    -65.3%    5.2%    175.5%    -80.3%     -13.9%   130.4%   -74.3%     -6.4%

Computer Hardware/
                       69.6%   -63.3%     -20.3%   18.4%    -57.6%    41.8%   31.0%     -74.2%     -18.6%   49.0%    -67.9%     -7.4%
Software

Telecommunications    269.1%   -88.0%     -8.2%    41.7%    -50.4%    19.4%   120.9%    -81.7%     -35.1%   151.2%   -81.3%     -8.2%



FY2011 and FY2012. Further, in               FIGURE B-11: AVERAGE PERCENTAGE OF PUBLIC LIBRARY
FY2012 suburban libraries have now           SYSTEMS THAT APPLIED FOR AN E-RATE DISCOUNT,
recovered nearly to FY 2010 levels in        FY2012
in two specific expenditure catego-                                                            Metropolitan Status
ries: salaries and computer hard-
                                                                               Urban        Suburban         Rural        Overall
ware/software.
   n  Rural libraries, like their ur-        Yes, applied                       58.9%            32.4        44.6%           41.3%
ban counterparts, report reductions          Yes, another organization
in technology-related operating ex-          applied on the library’s           11.2%            22.8%       14.5%           17.1%
penditures between FY2010 and                behalf
FY2011, and again between FY2011             No, did not apply                  27.2%            40.6%       36.5%           37.4%
and FY2012.
                                             Unsure                             2.7%             4.2%         4.4%            4.2%
   As libraries seek to offer high-
demand services that rely on a strong
technology infrastructure–supporting
job seeking, homework resources,            percent) libraries to report that they       (85.7 percent) . This is consistent with
technology training, and access to          could not maintain workstation re-           the 2010-2011 report findings. Dis-
e-government services—their inabil-         placement schedules.                         counts for Internet connectivity re-
ity to secure stable funding for tech-                                                   flected the largest change for suburban
nology negatively affects their ability     E-Rate Applications                          libraries, increasing to 61.3 percent




                                                                                                                                          summer 2012
to adhere to public access workstation      Increase                                     this year, from 57.3 percent last year
replacement schedules (details avail-       In FY2012, 58.4 percent of libraries         and 49.8 the year before. (Details
able on Study website, Figures 35-37).      (Figure B-11) report applying for an         available on Study website, Figures
   n  A majority of public libraries        E-rate discount, whether directly            51-52).


                                                                                                                                        | 
(63.2 percent) report that they do          (41.3 percent) or as part of another
                                                                                                                                        digital supplement 
not have replacement schedules and          organization’s application (17.1 per-        Federal Stimulus Grants
only replace workstations as need-          cent), an increase from the prior            Fund Public Computer
ed.                                         fiscal year (54.4 percent). As with last     Centers and Broadband
   n  For libraries with replacement        year, the highest percentage of libra­       Connectivity
schedules, it is unclear if they are        ries applying for E-rate discounts are       This year’s survey asked public
replacing all workstations that             in urban areas (70.1 percent), followed      libraries about applications and re-
                                                                                                                                        | 




would normally be scheduled: 49.9           by rural (59.1 percent) and suburban         ceipt of grant awards from the Na-
                                                                                                                                        americanlibrariesmagazine.org 




percent report that they did not            (55.2 percent) libraries.                    tional Telecommunications and
know how many workstations/lap-                The highest percentage of discounts       Information Administration (NTIA)
tops would be replaced at the outlet        is applied to the telecommunications         Broadband Technology Opportunity
(branch) level.                             category, both overall (84.7 percent)        Program (BTOP) and the Broadband
   n  Urban libraries (16.1 percent)        and for all types of metropolitan sta-       Initiatives Program (BIP). Both pro-
are slightly more likely than subur-        tus: urban (85.4 percent), suburban          grams, which were announced in July
ban (11.4 percent) and rural (13.4          (82.2 percent), and rural libraries          2009, were funded through the
                                                                                                                                        15
FIGURE B-12: REGIONAL CHANGES IN STATE FUNDING FOR PUBLIC LIBRARIES, FY2012
                                                       Decrease = 23                                                                     Increase = 2                
                                                                          Greater                                                                       Greater
                                 Census                                                  Budget     No Direct     No                                                By
                                              1-2%     3-4%      5-10%     than                                          1-2%     3-4%      5-10%        than
                                 Region                                                 not Final     Aid       Change                                            Region
                                                                           10%                                                                           10%

                                 Midwest                           5          1                        2          3                           1                    12

                                 Northeast     1                   2                                   2          4                                                 9

                                 South         3         1         3          4            1                      4                                                16

                                 West                    1         0          2                        4          5                                       1        13

                                 Total FY12    4         2        10          7            1           8         16                           1           1        50

                                 Total FY11    2         2         5          10           1           8         14       1        1          0           2        46




                                   American Recovery and Reinvestment             ficers in 49 of 50 states and the District cuts that began in FY2009. A number
                                   Act of 2009 (ARRA).                            of Columbia (98 percent) responded of states that may have fared better
                                      Nearly 39 percent of libraries report       to the survey. Overall, funding for during the early years of the recession
                                   receiving a BTOP or BIP grant either           public libraries continues to be re- now report double digit and, in one
                                   directly or indirectly, as part of an-         duced: 46 percent reported decreased case, triple digit decreases. For the
                                   other entity’s application. Awards are         state funding for public libraries in second year in a row, Iowa, Louisiana,
                                   highest in urban libraries (46.2 per-          FY2012, compared to 41.5 percent in and Texas report decreases greater
                                   cent), followed by rural (40.5 percent)        FY2011 (Figure B-12), a distressing than 10 percent of state funding to
                                   and suburban libraries (37.5 percent).         reversal after the hoped-for recovery public libraries.
                                   The highest percentage of received             projected by results reported in              The news from California is espe-
                                   awards is for public computer centers          FY2011.                                    cially distressing. California’s 2011-
                                   (39.7 percent),followed by sustainable            Of the 23 states reporting cuts in 2012 budget contained a 50 percent cut
                                   broadband (12.1 percent) and middle            state funding for public libraries, over to the $30.4 million state-level sup-
                                   mile applications (10.1 percent). (For         one-third indicate de-                                     port, which provides
                                   more details, see the Study website,           creases of 5 percent or For the second                     per-capita allocations,
                                   Figures 53-54.)                                higher, and 14 percent                                     support for interli-
                                                                                                              year in a row,
  summer 2012




                                      In the 2010 COSLA survey, 36 states         report cuts greater                                        brary loan, and literacy
                                   reported applying for BTOP or BIP              than 10 percent.            Iowa, Louisiana,               instruction resources
                                   funding, either solely or in partner-             From FY2011 to and Texas report                         for public libraries.
                                   ship with others. In the 2011 survey,          FY2012, 16 states re-                                      Due to insufficient
                                                                                                              decreases greater
| 




                                   26 states report receiving BTOP or BIP         port no change in                                          growth in state reve-
                                                                                  funding, and two states than 10 percent of
digital supplement 




                                   funding, in a total of 33 awards, with                                                                    nues, in December
                                   the vast majority for BTOP Public              (North Dakota and state funding to                         2011, Governor Brown
                                   Computer Center funding (21), fol-             Oregon) report in-                                         announced a mid-year
                                                                                                              public libraries.
                                   lowed by BIP/BTOP Infrastructure (6),          creased funding. How-                                      adjustment to elimi-
                                   BTOP Sustainable Broadband Adop-               ever, Oregon reports                                       nate all remaining
                                   tion (3), and State Broadband and Data         the state experienced two funding cuts funding for public libraries. The Gov-
| 




                                   Development (3).                               the previous year, followed by legisla- ernor’s first budget for 2012-2013
americanlibrariesmagazine.org 




                                                                                  tive action to reset its program to a continues to eliminate all funding for
                                   State Libraries Funding                        lower funding level. Seven states public libraries and makes a $1.1 mil-
                                   Declines Continue                              and the District of Columbia do not lion cut to the State Library Adminis-
                                   In a November 2011 survey, the Chief           provide direct state aid to public tration budget.
                                   Officers of State Library Agencies             libraries.                                    Regionally, the southern states
                                   (COSLA) reported reduced funding                  For many states, the FY2012 cuts continue to be hit hardest, with 68
                                   affecting public libraries. Chief Of-          exacerbated the cumulative impact of percent reporting decreased funding
16
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ALA Journal Summer 2012

  • 1. SUMMER 2012 THE MAGAZINE OF THE AMERICAN LIBRARY ASSOCIATION Public Library Funding & Technology Access Study 2011–2012 LIBRARIES CONNECT COMMUNITIES
  • 2. New books from alastore.ala.org New & books BestselliNg from neal-schuman.com Neal-Schuman is now an imprint of the ALA. ALA Store purchases fund advocacy, awareness, and accreditation programs for library professionals worldwide.
  • 3. CONTENTS AMERICAN LIBRARIES | Digital Supplement | Summer 2012 Special Report: Public Library Funding & Technology Access Study 2011–2012 5 EXECUTIVE SUMMARY An overview of the 2011–2012 Public Library Funding & Technology Access Study findings. 10 PUBLIC LIBRARY FUNDING LANDSCAPE At the same time that demand for critical services has increased, many state and local libraries face continued funding challenges. 18 PUBLIC LIBRARY TECHNOLOGY LANDSCAPE U.S. public libraries are investing in a range of innovative technology and Internet services to ensure all people are able to thrive online. 32 REPORTS FROM THE FIELD Findings from interviews with public library and state library staff in Georgia and Idaho. 34 45 STATE SUMMARY DATA State-level public library data for 48 states and the District of Columbia. Departments OPINION AND COMMENTARY 4 SPECIAL REPORT Strength in Numbers  BY LAMAR VEATCH ISBN 978-0-8389-9394-8 2 INDEX TO ADVERTISERS 95 ACKNOWLEDGMENTS 9 780838 994948
  • 4. CONTENTS AMERICAN LIBRARIES | D I G I TA L S U P P L E M E N T | SUMMER 2012 5 List of Figures 7 Figure A-1: U.S. Public Library Challenge: Use vs. Funding, 21 Figure C-4: Public Access Workstation Replacement Proce- FY2011-2012 dure, by Metropolitan Status 8 Figure A-2: U.S. Public Libraries: Trends in e-books and e- 21 Figure C-5: Public Access Workstation Replacement Sched- access ule, by Metropolitan Status 9 Figure A-3: Urban/Rural Digital Divide 21 Figure C-6: Public Access Workstations Additions, by Met- 11 Figure B-1: Public Library Systems Average Total Operating ropolitan Status Expenditures Change, FY2008 to FY2013 22 Figure C-7: Average Public Access Workstations Additions 11 Figure B-2: Public Library Systems Cumulative Change in due to BTOP/BIP Awards, by Metropolitan Status Full Time Equivalent Staff FY2010–FY2012, by Metropoli- 22 Figure C-8: Sources of IT Support Provided to Public tan Status Library Outlets, by Metropolitan Status 12 Figure B-3: Average Percentage Change FY2008 to FY2013 23 Figure C-9: Bandwidth Speeds at Public Libraries Total Operating Expenditures by Type 24 Figure C-10: Public Library Outlets Maximum Speed of 12 Figure B-4: Average Percentage Change FY2008 to FY2013 Public Access Internet Services, by Metropolitan Status Urban Total Operating Expenditures by Type 24 Figure C-11: Public Access Wireless Internet Connectivity 12 Figure B-5: Average Percentage Change FY2008 to FY2013 in Public Library Outlets, by Metropolitan Status Suburban Total Operating Expenditures by Type 25 Figure C-12: Adequacy of Public Library Outlets Public Ac- 13 Figure B-6: Average Percentage Change FY2008 to FY2013 cess Internet Connection, by Metropolitan Status Rural Total Operating Expenditures by Type 25 Figure C-13: Public Library Outlets Offering Formal or 13 Figure B-7: Public Library Systems Operating Budget Informal Technology Training Availability, by Metropolitan Change, FY2009–FY2012, by Metropolitan Status Status 14 Figure B-8: Public Library Systems Cumulative Budget 26 Figure C-14: Formal Technology Training Classes Offered Change FY2010–FY2012, by Metropolitan Status by Public Library Outlets, by Metropolitan Status 14 Figure B-9: Public Library Systems Technology Budget 27 Figure C-15: Online Resources and Services that the Library Change FY2012, by Metropolitan Status Makes Available to Patrons 15 Figure B-10: Average Percentage Change, FY2010–FY2012 28 Figure C-16: Public Library Systems Use of Social Media Total Technology-Related Operating Expenditures, by Type Technologies and Metropolitan Status 28 Figure C-17: Public Library Systems Use of Mobile Technol- 15 Figure B-11: Average Percentage of Public Library Systems ogy, by Metropolitan Status that Applied for an E-Rate Discount, FY2012 29 Figure C-18: Job-seeking Services Provided by Public 16 Figure B-12: Regional Changes in State Funding for Public Library Outlets, by Metropolitan Status Libraries, FY2012 30 Figure C-19: E-government Roles and Services of Public 19 Figure C-1: U.S. Public Libraries: Sole Community Provider Library Outlets, by Metropolitan Status of Free Access to Computers and Internet 20 Figure C-2: Average Number of Public Access Internet advertisers | page Workstations, by Age and Metropolitan Status American Library Association ALA Editions | Cover 3 20 Figure C-3: Sufficiency of Public Access Internet Worksta- Neal-Schuman | Cover 2 Booklist | Cover 4 tions, by Metropolitan Status ALA TechSource | 31
  • 5. Contributors | MASTHEAD AMERICAN LIBRARY ASSOCIATION Judy Hoffman is Project Manager for the ALA Office for Research and Statistics. She joined the office in November 2010 after working for over 11 years as marketing communications specialist for the North Suburban Library System, a multitype system supporting libraries in the Chicago suburbs. Previously, Hoffman held positions in the satellite communications THE MAGAZINE OF THE AMERICAN LIBRARY ASSOCIATION and advertising industries in Chicago and New York. She holds a B.A. in Speech Communications from the University of Illinois at Urbana- Champaign. Denise M. Davis is deputy director of Sacramento Public Library (SPL) since October 2010. Prior to joining SPL, Davis directed the ALA Office for 50 E. Huron St., Chicago, IL 60611 americanlibrariesmagazine.org Research and Statistics, leading many research activities for ALA to expand email americanlibraries@ala.org the knowledge base of the field, to understand association membership toll free 800-545-2433 plus extension trends, and to collect useful statistics about all types of libraries. Among local 312-944-6780 • fax 312-440-0901 that work was the ongoing study of Public Library Funding and Technology online career classified ads: JobLIST.ala.org Access. Davis has worked in a variety of capacities in academic, state, and public libraries, and with the National Commission on Libraries and Editor and Publisher Information Science. Laurie D. Borman • lborman@ala.org • x4213 Managing Editor R. Norman Rose is Program Officer for the ALA Office for Research and Statistics. He has Sanhita SinhaRoy • ssinharoy@ala.org • x4219 been with the office since January 2008. Rose studied Public Administration at New York Senior Editor University, and has previously worked in program management and program analysis for Beverly Goldberg • bgoldberg@ala.org • x4217 nonprofits and the City of New York. Senior Editor, American Libraries Direct George M. Eberhart • geberhart@ala.org • x4212 Caroline Jewell is Awards Coordinator for the Association for Library Service for Children, Associate Editor and previously worked in the ALA Office for Research and Statistics. Jewell received her Pamela A. Goodes • pgoodes@ala.org • x4218 Master of Liberal Art in Arts Administration and Art History at Oklahoma City University. Advertising and Marketing Specialist Katie Bane • kbane@ala.org • x5105 INFORMATION POLICY & ACCESS CENTER, UNIVERSITY OF MARYLAND design and production Production Director Benjamin Segedin John Carlo Bertot, Ph.D., is Professor and Co-director of the Information Production Editors Jennifer Brinson Policy & Access Center (http://ipac.umd.edu) in the College of Information Carlos Orellana Studies at the University of Maryland. Bertot is the architect of the publishing department Associate Executive Director Donald Chatham PLFTAS survey, design, methodology, and analysis. He is President of Marketing Director Mary Mackay the Digital Government Society of North America and serves as chair of Rights, Permissions, Reprints Mary Jo Bolduc • x5416 the International Standards Organization’s Library Performance Indicator (ISO 11620) working group. His research focuses on the intersection of membership development information policy, technology, and access to information.  Over the years, Director Ron Jankowski • rjankowski@ala.org his research has been supported by the National Science Foundation, the Bill & Melinda Gates Foundation, the Government Accountability Office, the American Library Association, advisory committee and the Institute of Museum and Library Services. More information on Bertot is available at Chair Paul Signorelli, Brian Coutts, Luren Dickinson, http://terpconnect.umd.edu/~jbertot. Brenda Pruitt-Annisette, Sarah Rosenblum, David Tyckoson, Susan M. Weaver; Ruth Lincoln is a master’s student and a Research Associate at the Information Policy & Interns Sian Brannon, Molly Krichten Access Center in the College of Information Studies at the University of Maryland. Editorial policy: ALA Policy Manual, section 10.2 Abigail McDermott is a master’s student and a Research Associate at the Information Policy & Access Center in the College of Information Studies at the University of Maryland. advertising representative Doug Lewis dglewis@ala.org • 770-333-1281 Kaitlin Peterson is a master’s student and a Research Associate at the Information Policy & Access Center in the College of Information Studies at the University of Maryland. Acceptance of advertising does not constitute endorse- ment. ALA reserves the right to refuse advertising. Brian Real is a doctoral student and a Research Associate at the Information Policy & Access Center in the College of Information Studies at the University of Maryland. indexed summer 2012 1996–2010 index at americanlibrariesmagazine.org. INFORMATION MANAGEMENT CONSULTANT SERVICES, LLC Available full text from ProQuest, EBSCO Publishing, H. W. Wilson, LexisNexis, and Information Access. Charles R. McClure, Ph.D., is President of Information Management Consultant Services, LLC, and also serves as the Director of the Information Institute at Florida State University. subscribe McClure, who began these surveys in 1994, served as a consultant on this project. More Libraries and other institutions: $45/year, 6 issues, information on McClure is available at http://www.ii.fsu.edu/~cmcclure. U.S., Canada, and Mexico; foreign: $60. Subscription |  price for individuals included in ALA membership dues. 800-545-2433 x5108, email membership@ala.org, or visit digital supplement  www.ala.org. Claim missing issues: ALA Member and C ­ ustomer Service. Allow six weeks. Single issues $7.50, with 40% discount for five or more; contact Charisse P ­ erkins, 800-545-2433 x4286. published American Libraries (ISSN 0002-9769) is published 6 times yearly with occasional supplements by the American Library Association (ALA). Printed in U.S.A. Periodicals |  postage paid at Chicago, Illinois, and additional mailing offices. POSTMASTER: Personal members: Send address american libraries  changes to American Libraries, c/o Membership Records, ALA, 50 E. Huron St., Chicago, IL 60611. ©2012 Ameri- can Library Association. Materials in this journal may be reproduced for noncommercial educational purposes. 3
  • 6. SPECIAL REPORT | A Message From COSLA Strength in Numbers Study findings provide foundation for advocacy D uring this slow and cies (COSLA) on state support for literacy initiatives of the Federal winding economic re- public libraries, and field interviews Communications Commission and covery, how do we ef- with library staff to help illuminate the National Telecommunications fectively advocate to the quantitative responses. As a re- and Information Administration. regain, sustain, and enhance library sult, the critical data was already I share some of the PLFTAS histo- funding? How do we make the case available when we needed it the most ry as this is the last year and final re- that libraries are an essential pub- – at the beginning of what has been port for the Public Library Funding lic service, along with the fire and termed the Great Recession. and Technology Access Study. Many police departments, and streets and Utilizing the available PLFTAS individuals and organizations have sanitation? The foundation for all data and supporting resources, state contributed to the success of this local, state, and national advocacy is and public libraries throughout the study. I would like to especially thank built with the same material: reli- U.S. have been able to conduct truly staff members at the state library able, thorough, and timely data. effective advo- agencies that co- The importance of statistics to cacy initiatives. The foundation ordinated par- library advocacy is certainly not new, The PLFTAS has ticipation by but many library leaders and advo- provided for all local, their public cates were not always sufficiently libraries with state, and libraries, and of aware of what was available and how much more national course, the thou- to effectively utilize data. But the than raw data. It sands of library advocacy summer 2012 market downturn, and subsequent has given staff members consecutive years of cuts to library libraries a is built with the same who contributed funding, have thrust advocacy educa- number of material: reliable, their time and tion and action for libraries of all siz- quality advocacy effort to this im- thorough, and timely data. |  es and types to the forefront. resources and portant research. digital supplement  Most fortunately, in 2006, the tools: state- A most sincere American Library Association (ALA) specific handouts that provide na- thank you is due to the ALA and the and the Bill & Melinda Gates Founda- tional comparisons, national maps Gates Foundation for the commit- tion joined forces to fund the Public that give visual impact to discus- ment of funding and leadership they Library Funding & Technology Access sions on broadband connectivity have provided in support of this Study (PLFTAS). This support al- and digital literacy, and press re- study, as well as for their many other |  lowed for the continuation and ex- lease and op-ed templates for dis- contributions that have advanced americanlibrariesmagazine.org  pansion of groundbreaking research semination of our stories to local, public access technology in U.S. pub- on the availability of public access regional, and state media. lic libraries. technology in libraries that was initi- Libraries continue to be support- ­—Lamar Veatch ated in 1994. The expanded study ed by the use of PLFTAS data to in- President, Chief Officers of State added questions to provide more ex- form and influence national policy. Library Agencies (COSLA) tensive analysis of public library bud- It has been used in Congressional LAMAR VEATCH is the State Librarian of the gets and expenditures, a survey of the testimony. And it is currently help- Georgia Public Library Service. He has served Chief Officers of State Library Agen- ing direct the development of digital in this role since 2001. 4
  • 7. EXECUTIVE SUMMARY PUBLIC LIBRARY FUNDING & TECHNOLOGY ACCESS STUDY 2011­ 2012 –
  • 8. S trategic vision and careful management have helped U.S. public libraries weather the storm of the Great Recession, supporting their role as a lifeline to the technology resources and digital skills essential to full participation in civic life and in the nation’s economy. Libraries continue to transform lives by providing critical services and innovative solutions to technology access, in spite of years’ worth of consecutive and cumulative budget cuts. More Americans than ever are turn- After more than four years of con- creased open hours; however, this ing to their libraries for access to es- secutive budget cuts, it is unclear reflects an improvement when com- sential technology services not found whether libraries will be able to re- pared to last year’s 31.7 percent. elsewhere in the community, including cover the funding needed to return to Nationwide, over 62 percent of free computer and Internet access, pre-recession levels of staffing, open libraries report offering the only free technology training, and assistance hours, collections and technology Internet access in their community. with job-seeking and e-government services. While a segment of U.S. The impact of decreased open hours services. public libraries reported budget im- is substantial, since just 6 percent of The 2011-2012 Public Library Fund- provements, many libraries continue U.S. public libraries, primarily urban ing & Technology Access Study was to grapple with the negative, cumula- libraries, serve almost 60 percent of conducted by the American Library tive effect of ongoing budget woes: the population. Millions of people are Association (ALA) Office for Research n  Twenty-three states report denied essential library services – & Statistics and the Information Policy cuts in state funding for public from access to e-government social & Access Center at the University of libraries this year. For three years in services sites, to literacy resources, Maryland. Begun in 1994, this annual a row, more than 40 percent of to training to meet the demands of study is the largest existing study of states have reported decreased pub- today’s global marketplace. Internet connectivity in public libraries. lic library support. This impact is greater for those Its findings provide an annual “state of n  A majority of public libraries states recording a high percentage of the library” report on the technology (56.7 percent) report flat or de- reduced hours for two years in a row, resources brokered by public libraries creased budgets, a slight improve- including: Nevada (54 percent, and summer 2012 and the funding that enables no-fee ment from the 59.8 percent 27.7 percent last year); Georgia (30.3 public access to these resources. reported last year. percent, and 31.5 percent last year); Facing fiscal challenges on all sides n  Over 65 percent of libraries Florida (19.5 percent, and 21 percent – local, state, and federal – public report an insufficient number of last year); and California (18.7 per- |  libraries strive to meet the expanding public computers to meet demand cent, and 44.5 percent last year). digital supplement  technology needs of their communi- some or all of the time. ties: n  Overall, 41.4 percent of Increasing Demand n  Public computer and Wi-Fi use libraries report that their Internet for Digital Literacy increased last year at more than 60 connection speeds are insufficient Skill Training percent of libraries. some or all of the time. In an information and Internet- n  More than 90 percent of public driven age, where information, ser- |  libraries now offer formal or infor- Funding Cuts vices, and resources are increasingly americanlibrariesmagazine.org  mal technology training. Restrict Access only available online, people who lack n  Over three-quarters of The 2011-2012 study indicates im- digital knowledge and skills struggle. libraries (76.3 percent) offer access provement among libraries reporting In the 2011-2012 survey, over 36 to e-books, a significant increase reduced open hours (9.1 percent), percent of public libraries report (9.1 percent) from last year. Addi- compared to 15.9 percent last year. For increasing numbers of patrons enroll- tionally, e-book readers are avail- the fourth year in a row, urban ing in technology training classes. able for check-out at 39.1 percent of libraries report the highest numbers Interviewed library staff in Georgia libraries. of libraries (16.5 percent) that de- and Idaho also report that requests 6
  • 9. 76 percent of libraries reported that staff for one-on-one assistance have in- Internet speeds cent) provide as- creased, with many requests from provide significant helped patrons complete sistance to patrons those who lack basic computer skills: barriers to improv- online job applications applying for or ac- seniors who need to order medica- ing digital literacy in the past year. cessing e-govern- tions online; truck drivers required through technology ment services, an to renew their commercial driver’s training. increase of nearly license online, or displaced manufac- For the third consecutive year, 16 percent from last year. turing workers who need to apply for libraries report that services for job- n  Over 70 percent of libraries jobs online. seekers remain the top-rated Internet report that staff provide assistance Over 44 percent of U.S. public service. Public libraries are often the in completing government forms. libraries support digital literacy skill- only source for training and employ- n  Nearly 31 percent of libraries building through a wide range of ment resources, especially after the partner with government agencies, formal technology training classes: drastic cuts to federal spending for non-profit organizations, and oth- n Libraries (87 percent) offer training over the last six years, includ- ers to provide e-government servic- training in general computer skills ing $1 billion cut since 20101. Library es. (e.g., how to use the mouse or key- services for job-seekers include: However, almost half of all libraries board, printing). n  Access to job databases and report that they do not have enough n Libraries (73.3 percent) offer other online job resources (92.2 staff, as well as staff expertise, to help training in general software use percent). patrons effectively use employment (e.g., word processing, spread- n  Patron assistance to complete and e-government services. sheets). online job applications (76 percent, “Yes, you can access the Internet n Libraries (86.5 percent) offer an increase of nearly 10 percent elsewhere, but will the Starbucks’ training in general Internet use from two years ago). barista or McDonald’s server help you (e.g., e-mail set up, Web browsing). n  Collaboration with outside set up your first e-mail account, sub- Many libraries combine formal and agencies or individuals to help pa- mit your first online job application, informal training to create opportuni- trons seek or attain employment or evaluate reliable sources of infor- ties for learners to practice their (34.3 percent). mation?” says Lee Moon, assistant newly acquired skills. Additionally, Digital literacy skills are essential director, Three Rivers (GA) Regional many classes link these skill-building for accessing online government Library System. activities to specific outcomes, such services. Public libraries continue to National initiatives have been as employment or financial literacy. expand e-government assistance, as launched to help communities face the However, for libraries with flat or well as partnerships with other agen- challenges to their efforts to provide decreasing budgets, a lack of staff, cies to support these services: digital opportunity for all of their resi- summer 2012 equipment, space, and insufficient n  Almost all libraries (96.6 per- dents. In March 2012, the Institute of FIGURE A-1: THE U.S. PUBLIC LIBRARY CHALLENGE: USE VS. FUNDING, FY2011–2012 |  digital supplement  |  americanlibrariesmagazine.org  Technology Electronic FLAT OR DECREASED classes Resources Computers Wi-Fi FUNDING INCREASED % % % % % PUBLIC USE Percentage represents number of libraries reporting 7
  • 10. FIGURE A-2: U.S. PUBLIC LIBRARIES: TRENDS IN E-BOOKS AND E-ACCESS E-BOOKS SOCIAL NETWORK MOBILE-ACCES S SMARTPHONE E-READERS SITES WEBSITES APPS % % % % % Percentage of libraries that offer services, FY2012 Museum and Library Services (IMLS) and the general public, and for mar- enced a notable uptick in smartphone released Building Digital Communities2 keting purposes. market penetration over the last year.3 designed to raise awareness about the n  Almost half of public libraries David Lee King, digital branch and access essential to digital communities (45.6 percent) report using commu- services manager, Topeka and Shaw- and identify goals and strategies for nication tools (e.g., Blogger, Word- nee County (KS) Public Library, re- focus in digital inclusion efforts (e.g., Press, Vox, Twitter) to reach the ported in his April 5, 2012 blog post economic and workforce development, public. that in March 2012, slightly more than education and civic engagement). Last n  Over a third (37.3 percent) re- 11 percent of their library website year, the Department of Commerce’s port using photography sites (e.g., visits were via a mobile device. Ref- National Telecommunications and In- Flickr, Zoomr). erencing the Pew smartphone survey, formation Administration (NTIA), in n  Nearly 28 percent report using King said: “If you haven’t yet started collaboration with other federal agen- video sharing tools (e.g., YouTube, building with mobile in mind, now is cies, launched DigitalLiteracy.gov Vimeo, and Openfilm). definitely the time to start – you are [http://www.digitalliteracy.gov], a The study also collected data this very close to alienating almost half central website for practitioners and the year on how libraries rely on mobile your customers. They are interacting general public to encourage the sharing technologies to reach their online with their favorite sites online using summer 2012 of content and best practices in teaching users and the community at large: their smartphone (think Facebook, digital literacy skills. n  Over 14 percent of libraries re- Amazon, YouTube, etc.).” port their websites are optimized Libraries Connect for mobile devices. Urban/Rural Digital Divide Through Mobile Apps |  n  Nearly 12 percent report they The current study depicts an emerging digital supplement  and Social Networks use scanned codes (e.g., QR codes) digital divide: rural libraries (which More U.S. libraries of all types are for access to library services and account for nearly 50 percent of all selecting social media applications content. public library outlets in the U.S.), can and tools to increase community in- n  Over 7 percent report they neither provide adequate volume of teraction, enhance access to library have developed smartphone apps technology training to the public nor services and improve channels for for access to library services and keep pace with new technologies. |  information dissemination. content. These inadequacies continue to americanlibrariesmagazine.org  This year, for the first time, the The results of a recent Pew Research negatively affect the progress of rural study asked libraries to report on their Center survey points to the impor- libraries to build digitally inclusive use of specific kinds of social media tance of expanding use of mobile communities. For example: tools: technologies. Nearly half of American n  Nearly 32 percent of rural n  A majority of public libraries adults (46 percent) own smartphones libraries, as compared to 63.2 per- (70.7 percent) report using social as of February 2012, an increase of 11 cent of urban libraries, provide for- networking tools (e.g., Facebook, percent from May 2011. Nearly every mal technology training classes. Hi5) to connect with library users major demographic group experi- n  Less than 10 percent of rural 8
  • 11. libraries, as compared to 36.1 percent “triple play” of resources: 1) facilities of urban libraries, have launched and physical access to technology FIGURE A-3: websites optimized for mobile infrastructure; 2) a wealth of elec- URBAN/RURAL devices. tronic content; and 3) information DIGITAL DIVIDE n  Only 3.7 percent of rural professionals trained to help people URBAN VS RURAL libraries, as compared to 27.8 per- find and use the information most LIBRARIES LIBRARIES cent of urban libraries, provide relevant to their needs. Unless library smartphone apps for access to operating budgets recover ground lost % % library services and content. during the past four fiscal years, there Broadband <10 Mbps While rural libraries have seen is no guaranteed continued access to improvements in high-speed broad- these vital resources. band connectivity, only 17 percent of Data from the 2011-2012 study % % rural libraries report offering speeds portray a fragile environment for Mobile-access websites greater than 10 Mbps, as compared to libraries, with limited fiscal improve- 57.4 percent of urban libraries. Due ment mainly overshadowed by their to the broadband demands of stream- inability to meet increasing demands % % ing video (including online instruc- for services. Decreases in several es- E-books tional courses) and the sharing of sential areas – staffing, open hours, increasingly graphic-heavy content, and the ability to upgrade equipment, many libraries experience network bandwidth speed and infrastructure % % saturation on a daily basis, which – present increasing challenges to the Technology Training Classes seriously affects the work of both quality and availability of library library staff and the public. services. The importance of the provision of “Our funding has been cut so low Percentage of libraries that sufficient connectivity at libraries is that we’re really at the end of our fi- offer services amplified by data from a 2010 Pew nancial tether,” said Donna Howell, Research Center survey that reports director, Mountain Regional Library ENDNOTES that only 50 percent of rural householdsSystem in Georgia. “But we’ve been had broadband at home, compared to able to keep our spirits up, because 1  National Skills Coalition. Fiscal Year 2012 Appropriations for Job despite the budget cuts Training and Education. http:www. of the past five years, nationalskillscoalition.org/federal-policies/ “Our funding has been cut so low that the use of our libraries federal-funding/federal-funding-documents/ fy2012finalworkforceapprops_2011_12_20.pdf we’re really at the end of our financial has grown in double (accessed April 23, 2011) summer 2012 tether … but the fact that we’re still digits every year. Yes, 2  Institute of Museum and Library Services, we’re doing a lot more University of Washington Technology & relevant enough to our community with a lot less, but the Social Change Group, International City/ County Management Association. (2012). for them to keep coming back in such fact that we’re still Building Digital Communities. Washington, |  DC: Institute of Museum and Library Services. large numbers gives me hope for our relevant enough to our [http://www.imls.gov/about/building_digital_ digital supplement  community for them to communities.aspx] future.” keep coming back in 3  Smith, Aaron. 46% of American Adults are such large numbers, Smartphone Owners. Pew Internet & American Life Project, March 1, 2012, http://pewinternet. 70 percent of urban households.4 A gives me hope for our future.” org/Reports/2012/Smartphone-Update-2012. 2011 survey conducted by the National Libraries are part of the solution aspx (accessed April 23, 2012) Telecommunications and Information for those in search of the digital con- |  4  Smith, Aaron. Home Broadband 2010. Pew Administration (NTIA) reported that nection and literacy required by to- Internet & American Life Project, August 11, americanlibrariesmagazine.org  2010, http://pewinternet.org/Reports/2012/ 27 percent of dial-up users, primarily day’s competitive global marketplace. Home-Broadband-2010.aspx (accessed April in rural areas, indicated that they did However, unless strategic invest- 23, 2012) not have access to broadband Internet ments in U.S. public libraries 5  Economics and Statistics Administration service in their area.5 are broadened and secured, libraries and National Telecommunications and Information Administration. Exploring the will not be able to continue to pro- Digital Nation: Computer and Internet Use at Conclusion vide the innovative and critical ser- Home. November 2011, http://www.ntia.doc. gov/files/ntia/punlications/exploring_the_ Increasingly, communities across the vices their communities need and digital_nation_computer_and_internet_use_at_ U.S. depend on public libraries for a demand. home_11092011.pdf (accessed April 23, 2012) 9
  • 12. PUBLIC LIBRARY FUNDING LANDSCAPE I t has been a long and winding road to economic recovery. As the nation sputters toward economic improvement, many state and local libraries have yet to experience fiscal health. While some budgets have improved, others have been reduced further. Despite some promise of budgetary relief, the extraordinary demands for service continues to outpace available funding needed to respond to these demands. PUBLIC LIBRARY FUNDING & TECHNOLOGY ACCESS STUDY 2011­ 2012 –
  • 13. Responses to the 2011-2012 Public FIGURE B-1: PUBLIC LIBRARY SYSTEMS AVERAGE TOTAL Library Funding & Technology survey OPERATING EXPENDITURES CHANGE FY2008 TO FY2013 indicate that the funding volatility that libraries have faced over the past four FY2008- FY2009- FY2010- FY2011- FY2012-2013 2009 2010 2011 2012 (anticipated) fiscal years has created tremendous challenges for service planning and Reported average funding allocations. total change, all 5.0% -41.8% -3.8% -2.4% -5.3% Key findings include: funding sources n  A majority of public libraries (56.7 percent) report flat or de- creased operating budgets in FY2012, a slight improvement from FIGURE B-2: PUBLIC LIBRARY SYSTEMS 59.8 percent reported in FY2011. CUMULATIVE CHANGE IN FULL TIME n  Full-time equivalent (FTE) EQUIVALENT STAFF FY2010-FY2012, BY staffing levels declined for all METROPOLITAN STATUS libraries during the last three years Overall (-7.2 percent), with a decrease of 10.3 percent in FTE at urban libraries. n  Twenty-three states report cuts in state funding for public Rural libraries between FY2011 and FY2012. For three years in a row, n  Remained unchanged n  Decreased Suburban more than 40 percent of states have reported decreased public library n  Increased support. n  Unable to report n  After falling 41.8 percent in Urban FY2009, decreases in operating ex- penditures slowed in FY2012 to -2.4 percent, and a greater decrease 0 10 20 30 40 50 60 70 (-5.3 percent) is reported to be an- ticipated for FY2013. This is the sixth year in which the resulting largely from losses in salary n  Rural libraries continue to study has asked public libraries about expenditure (the largest budget cate- make double-digit reductions in their operating budgets and financial gory). Urban libraries anticipate mod- collections (e.g., the highest cuts support for public access computing est overall improvements (1.3 percent), reported are between -33.9 percent summer 2012 services. Detailed responses are avail- and suburban libraries anticipate little and -45.4 percent), reallocating able online. change (-0.5 percent) next fiscal year. funds to other expenditure catego- The five-year actual and anticipated ries. Reduced Expenditures operating budget figures (FY2008- n  Suburban libraries reduced |  for Collections Not Offset 2009 to FY2012-13) by type of expen- other expenditures (e.g., facilities digital supplement  by Salaries, Staffing Cuts diture highlight the areas where the maintenance, staff travel, program- Operating budget expenditures re- most severe reductions have occurred, ming, etc.) to protect salaries and ported in 2012 show indications of illustrating the year-to-year volatility collections. modest improvement from 2011, with that libraries face in planning for ser- n  Urban libraries continue to re- overall decreases of about 2.4 percent, vices and allocating available resourc- port across-the-board reductions in as compared with 3.8 percent in 2011 es (Figures B3-B6). Notwithstanding FY2012, with only a small increase |  (Figure B-1). Libraries anticipate the significant reductions reported in for collections. americanlibrariesmagazine.org  reductions continuing into FY2013, FY2009-2010 due to the severity of the n  Operating budgets in FY2012- decreasing about 5.3 percent overall recession, it is clear libraries are still 2013 are anticipated to decrease for from FY2012 reported budget figures. struggling to recover from the dra- both rural (-6.6 percent) and subur- Anticipated operating expenditures matic reductions experienced during ban (-0.5 percent) libraries, while ur- for FY2012-2013 indicate continued that fiscal year. ban libraries anticipate modest (1.5 losses in many expenditure categories, Libraries also face significant chal- percent) budget improvements. with rural libraries reporting the most lenges in maintaining and/or expand- Preliminary findings from the 2012 significant reductions (-6.6 percent), ing collections and services. American Library Association-Allied 11
  • 14. FIGURE B-3: AVERAGE PERCENTAGE CHANGE FY2008 TO 2012 PLFTAS study. (For more infor- FY2013 TOTAL OPERATING EXPENDITURES BY TYPE mation on the salary surveys, see Reported average total change, all funding sources http://ala-apa.org.) This year’s study asked a new ques- FY2008- FY2009- FY2010- FY2011- FY2012- tion about the cumulative changes in 2013 full-time equivalent (FTE) staffing 2009 2010 2011 2012 (anticipated) over the last three fiscal years (Figure Salaries (including benefits) 7.31% -43.25% -8.60% 7.57% -6.37% B-2). Overall, a majority of respond- Collections 3.01% -47.53% -6.71% -1.64% -4.61% ing libraries (55.2 percent) indicate that staffing levels have remained Other Expenditures 0.24% -34.30% 9.22% -23.01% -2.42% unchanged during the last three fiscal Overall 5.04% -41.79% -3.81% -2.40% -5.26% years; 23.2 percent indicate that staff- ing has decreased; 9.2 percent indicate that staffing has increased; and 12.3 FIGURE B-4: AVERAGE PERCENTAGE CHANGE FY2008 TO percent report that they are unable to FY2013 URBAN TOTAL OPERATING EXPENDITURES BY TYPE respond to this question. Reported average total change, all funding sources n  Urban libraries (60.7 percent) lead in decreases to staffing levels, FY2012- FY2008- FY2009- FY2010- FY2011- 2013 followed by suburban libraries (28.0 2009 2010 2011 2012 percent) and rural libraries (16.2 (anticipated) percent). 8.3% -30.7% -6.7% -3.3% 0.9% n  Suburban libraries (12.9 per- Salaries (including benefits) cent) lead in staffing increases, fol- Collections 9.6% -35.8% -16.3% 3.2% 1.6% lowed by urban libraries (10.7 percent) and rural libraries (6.9 4.5% -22.5% -4.5% -16.7% 2.4% percent). Other Expenditures n  Of those reporting unchanged 7.6% -29.4% -7.3% -6.2% 1.3% staffing levels, the majority are sub- Overall urban (46.5 percent) and rural (65.3 percent) libraries. Only 20.7 per- FIGURE B-5: AVERAGE PERCENTAGE CHANGE FY2008 cent of urban libraries report un- summer 2012 TO FY2013 SUBURBAN TOTAL OPERATING EXPENDITURES changed staffing. BY TYPE More than 70 percent of those re- porting increases or decreases in Reported average total change, all funding sources staffing levels indicate these are |  FY2012- permanent changes (details available digital supplement  FY2008- FY2009- FY2010- FY2011- 2013 on Study website, Figures 61 and 63.) 2009 2010 2011 2012 (anticipated) Reduced staffing levels resulted in reductions in public service hours. A 8.5% -45.0% 4.0% 16.4% -2.7% Salaries (including benefits) new question in the 2012 study asked about changes in open hours during 3.3% -49.3% -0.9% 12.6% 0.8% Collections the last three fiscal years (Details |  available on Study website, Figures 62 americanlibrariesmagazine.org  -2.5% -33.9% 42.0% -20.9% 5.4% and 64). Overall, the mean (average) Other Expenditures hours declined slightly during the last Overall 5.5% -43.5% 11.9% 5.3% -0.5% three fiscal years (down 0.6 percent), with suburban libraries reporting the largest decrease in hours (down 2.8 Professional Association Librarian this salary study). These findings are percent), compared with urban Salary Survey indicate that salaries have aligned with the reductions in salary libraries (down 0.6 percent) and rural declined since 2010 (the last year of expenditures reported in the 2011- libraries (down 1.2 percent). 12
  • 15. n  Nearly 60 percent of libraries in 2011) and fewer libraries reporting ity with some libraries reporting report no change in hours, while 21.5 budget decreases greater than 6 per- three-year decreases above 15 per- percent indicate reductions and 15.9 cent (14.7 percent in 2012, compared cent. Urban libraries experienced the percent indicate increased hours. with 22.6 percent in 2011). greatest budget fluctuations and rural n  For libraries reporting in- libraries experienced the fewest. creased hours, reasons noted in- Three-Year Operating cluded new outlets opening (23.9 Budget Stability Varied Technology Expenditures percent overall, and 69.2 percent of By Metropolitan Status Volatile for Urban urban libraries). In the 2011-2012 survey, libraries and Rural Libraries n  For libraries reporting de- were asked to estimate the cumulative In FY2012, a majority of libraries (52.4 creased hours, the reasons noted in- effect over three-years of changes in percent) report technology budgets cluded responding to budget operating budgets (Figure B-8). The remained unchanged from the prior reductions (78.5 percent overall) and majority experienced increases of 4 fiscal year (Figure B-9). This is espe- reducing staff (42.7 percent overall). percent or less for the entire three- cially true for rural libraries (55.6 year period. Of those that reported percent), as compared with their sub- Budget Stability – A decreases, there was no clear major- urban (48 percent) and urban (43 Little Less is More From 2011 to 2012, about 3.2 percent more rural libraries reported operating FIGURE B-6 AVERAGE PERCENTAGE CHANGE FY2008 TO budget increases of up to 6 percent, the FY2013 RURAL TOTAL OPERATING EXPENDITURES BY TYPE largest proportion for any type of met- Reported average total change, all funding sources ropolitan area (Figure B-7). Operating FY2012- budgets for suburban libraries were FY2008- FY2009- FY2010- FY2011- 2013 2009 2010 2011 2012 largely unchanged from 2011, with (anticipated) fewer reporting increases or decreas- es in 2012 than in 2011, and the propor- Salaries (including -36.4% 3.1% -8.4% 3.2% -7.4% tion that reported level funding benefits) remained about the same in 2012 as in -15.0% -45.4% -33.9% -37.0% -4.9% 2011. There was positive news re- Collections ported by urban libraries: a slowing in operating budget reductions, with a 9.4 -7.8% -37.2% -16.1% 1.9% -5.6% Other Expenditures percent uptick among those reporting flat funding from 2011 (25.6 percent Overall -25.1% -19.5% -4.7% -4.4% -6.6% summer 2012 in 2012, compared with 16.2 percent FIGURE B-7: PUBLIC LIBRARY SYSTEMS OPERATING BUDGET CHANGE, FY2009 - FY2012, BY METROPOLITAN STATUS |  digital supplement  Urban Suburban Rural All 2009 2010 2011 2012 2009 2010 2011 2012 2009 2010 2011 2012 2009 2010 2011 2012 Increased up to 6% 47.3% 28.2% 25.2% 26.1% 51.1% 35.1% 35.3% 32.0% 50.6% 38.8% 35.8% 39.0% 50.5% 37.0% 35.0% 38.4% Increased 6% |  or more 10.6% 5.2% 4.2% 1.9% 9.0% 5.2% 5.2% 4.9% 9.4% 7.2% 5.4% 4.8% 9.4% 6.7% 5.3% 4.8% americanlibrariesmagazine.org  Decreased less than 6% 14.7% 24.2% 31.9% 30.9% 13.0% 24.2% 22.0% 21.9% 8.9% 15.5% 17.3% 15.9% 10.6% 17.1% 19.7% 18.7% Decreased more than 6% 7.4% 30.4% 22.6% 14.7% 3.6% 17.4% 14.2% 10.2% 3.3% 11.0% 9.6% 6.7% 3.7% 14.3% 11.9% 8.3% Stayed same 19.9% 11.4% 16.2% 25.6% 23.3% 22.7% 23.2% 23.3% 27.8% 27.5% 32.0% 33.7% 25.9% 25.0% 28.2% 29.7% 13
  • 16. FIGURE B-8: PUBLIC LIBRARY SYSTEMS CUMULATIVE BUDGET percent) counterparts. Slightly more CHANGE FY2010-FY2012, BY METROPOLITAN STATUS than a third of respondents (35.8 per- Metropolitan Status cent) report increased technology Operating Budget Urban Suburban Rural Overall operating budgets (all ranges). When considered by metropolitan categories, Increased more than 40% * 1.0% * * response totals were closely aligned. Increased 35.1-40% 1.4% * * * (details available on Study website, Increased 30.1-35% * * * * Figure 69). Nearly 12 percent of all respondents Increased 25.1-30% 1.0% * * * report decreases in their technology Increased 20.1-25% 1.0% * * * operating budgets. A greater propor- Increased 15.1-20% 3.4% 1.5% 1.6% 1.7% tion of urban libraries (23.7 percent) report decreases, which is nearly 10 Increased 10.1-15% 4.3% 3.4% 3.5% 3.5% percent more than suburban libraries Increased 6.1-10% 5.8% 5.4% 5.3% 5.3% (13.9 percent) and about 15 percent more than rural libraries (8.7 percent). Increased 4.1-6% 4.3% 7.7% 7.1% 7.1% Similar to operating expenditures Increased 2.1-4% 6.7% 15.2% 14.7% 14.4% overall, urban libraries were more Increased up to 2% 10.6% 17.9% 24.0% 21.2% likely to report smaller increases and larger decreases in their technology Stayed the same 7.2% 8.6% 15.2% 12.5% operating budgets than their suburban Decreased up to 2% 13.9% 8.4% 9.5% 9.4% and rural counterparts (Figure B-7). Decreased 2.1-4% 9.6% 7.3% 5.2% 6.2% The three-year budget (Figure B-10) comparison presents some Decreased 4.1-6% 6.7% 5.6% 2.8% 4.0% sobering results that demonstrate Decreased 6.1-10% 6.7% 5.1% 2.9% 3.8% the impact of cumulative budget Decreased 10.1-15% 5.3% 4.7% 2.4% 3.3% reductions on a critical subsection of expenditures for technology infra- Decreased 15.1-20% 3.4% 1.9% * 1.3% structure and public access comput- Decreased 20.1-25% 3.4% 1.8% * 1.3% ing. Decreased 25.1-30% 1.4% 1.3% * 1.0% Urban and rural libraries saw sig- summer 2012 nificantly more volatility in technol- Decreased 30.1-35% 1.0% * * * ogy operating expenditures, while Decreased 35.1-40% 1.0% * * * suburban libraries rebounded after Decreased more than 40% 1.0% * * * only one year of declines (FY2010 to |  FY2011). Specifically, Key: *: Insufficient data to report digital supplement  n  Urban libraries report de- creases in all technology expendi- FIGURE B-9: PUBLIC LIBRARY SYSTEMS TECHNOLOGY tures since FY2010, with the most BUDGET CHANGE FY 2012, BY METROPOLITAN STATUS significant reductions in expendi- tures between FY2010 and FY2011 Metropolitan Status for telecommunications (-88 per- |  Operating Budget Urban Suburban Rural Overall cent), outside vendors (-73 per- americanlibrariesmagazine.org  Increased more than 6% 10.7% 9.7% 7.2% 8.2% cent), and computer hardware/ software (-63.3 percent). Increased up to 6% 22.6% 28.4% 27.6% 27.6% n  Suburban libraries report de- Stayed the same 43.0% 48.0% 55.6% 52.4% clines only between FY2010 and FY2011, and report strong recovery Decreased less than 6% 14.0% 8.8% 5.5% 7.1% in all technology-related operating Decreased more than 6% 9.7% 5.1% 3.2% 4.7% expenditure categories between 14
  • 17. FIGURE B-10: AVERAGE PERCENTAGE CHANGE, FY2010-FY2012 TOTAL TECHNOLOGY- RELATED OPERATING EXPENDITURES, BY TYPE AND METROPOLITAN STATUS Urban Suburban Rural Overall 2010 2011 2012 2010 2011 2012 2010 2011 2012 2010 2011 2012 Salaries (including 99.5% -42.0% -18.3% 48.2% -37.2% 32.1% 170.5% -69.0% -12.0% 101.9% -50.7% 15.1% benefits) Outside Vendors 255.7% -73.0% -21.1% 70.8% -65.3% 5.2% 175.5% -80.3% -13.9% 130.4% -74.3% -6.4% Computer Hardware/ 69.6% -63.3% -20.3% 18.4% -57.6% 41.8% 31.0% -74.2% -18.6% 49.0% -67.9% -7.4% Software Telecommunications 269.1% -88.0% -8.2% 41.7% -50.4% 19.4% 120.9% -81.7% -35.1% 151.2% -81.3% -8.2% FY2011 and FY2012. Further, in FIGURE B-11: AVERAGE PERCENTAGE OF PUBLIC LIBRARY FY2012 suburban libraries have now SYSTEMS THAT APPLIED FOR AN E-RATE DISCOUNT, recovered nearly to FY 2010 levels in FY2012 in two specific expenditure catego- Metropolitan Status ries: salaries and computer hard- Urban Suburban Rural Overall ware/software. n  Rural libraries, like their ur- Yes, applied 58.9% 32.4 44.6% 41.3% ban counterparts, report reductions Yes, another organization in technology-related operating ex- applied on the library’s 11.2% 22.8% 14.5% 17.1% penditures between FY2010 and behalf FY2011, and again between FY2011 No, did not apply 27.2% 40.6% 36.5% 37.4% and FY2012. Unsure 2.7% 4.2% 4.4% 4.2% As libraries seek to offer high- demand services that rely on a strong technology infrastructure–supporting job seeking, homework resources, percent) libraries to report that they (85.7 percent) . This is consistent with technology training, and access to could not maintain workstation re- the 2010-2011 report findings. Dis- e-government services—their inabil- placement schedules. counts for Internet connectivity re- ity to secure stable funding for tech- flected the largest change for suburban nology negatively affects their ability E-Rate Applications libraries, increasing to 61.3 percent summer 2012 to adhere to public access workstation Increase this year, from 57.3 percent last year replacement schedules (details avail- In FY2012, 58.4 percent of libraries and 49.8 the year before. (Details able on Study website, Figures 35-37). (Figure B-11) report applying for an available on Study website, Figures n  A majority of public libraries E-rate discount, whether directly 51-52). |  (63.2 percent) report that they do (41.3 percent) or as part of another digital supplement  not have replacement schedules and organization’s application (17.1 per- Federal Stimulus Grants only replace workstations as need- cent), an increase from the prior Fund Public Computer ed. fiscal year (54.4 percent). As with last Centers and Broadband n  For libraries with replacement year, the highest percentage of libra­ Connectivity schedules, it is unclear if they are ries applying for E-rate discounts are This year’s survey asked public replacing all workstations that in urban areas (70.1 percent), followed libraries about applications and re- |  would normally be scheduled: 49.9 by rural (59.1 percent) and suburban ceipt of grant awards from the Na- americanlibrariesmagazine.org  percent report that they did not (55.2 percent) libraries. tional Telecommunications and know how many workstations/lap- The highest percentage of discounts Information Administration (NTIA) tops would be replaced at the outlet is applied to the telecommunications Broadband Technology Opportunity (branch) level. category, both overall (84.7 percent) Program (BTOP) and the Broadband n  Urban libraries (16.1 percent) and for all types of metropolitan sta- Initiatives Program (BIP). Both pro- are slightly more likely than subur- tus: urban (85.4 percent), suburban grams, which were announced in July ban (11.4 percent) and rural (13.4 (82.2 percent), and rural libraries 2009, were funded through the 15
  • 18. FIGURE B-12: REGIONAL CHANGES IN STATE FUNDING FOR PUBLIC LIBRARIES, FY2012   Decrease = 23     Increase = 2   Greater Greater Census Budget No Direct No By 1-2% 3-4% 5-10% than 1-2% 3-4% 5-10% than Region not Final Aid Change Region 10% 10% Midwest     5 1   2 3     1   12 Northeast 1   2     2 4         9 South 3 1 3 4 1   4         16 West   1 0 2   4 5       1 13 Total FY12 4 2 10 7 1 8 16     1 1 50 Total FY11 2 2 5 10 1 8 14 1 1 0 2 46 American Recovery and Reinvestment ficers in 49 of 50 states and the District cuts that began in FY2009. A number Act of 2009 (ARRA). of Columbia (98 percent) responded of states that may have fared better Nearly 39 percent of libraries report to the survey. Overall, funding for during the early years of the recession receiving a BTOP or BIP grant either public libraries continues to be re- now report double digit and, in one directly or indirectly, as part of an- duced: 46 percent reported decreased case, triple digit decreases. For the other entity’s application. Awards are state funding for public libraries in second year in a row, Iowa, Louisiana, highest in urban libraries (46.2 per- FY2012, compared to 41.5 percent in and Texas report decreases greater cent), followed by rural (40.5 percent) FY2011 (Figure B-12), a distressing than 10 percent of state funding to and suburban libraries (37.5 percent). reversal after the hoped-for recovery public libraries. The highest percentage of received projected by results reported in The news from California is espe- awards is for public computer centers FY2011. cially distressing. California’s 2011- (39.7 percent),followed by sustainable Of the 23 states reporting cuts in 2012 budget contained a 50 percent cut broadband (12.1 percent) and middle state funding for public libraries, over to the $30.4 million state-level sup- mile applications (10.1 percent). (For one-third indicate de- port, which provides more details, see the Study website, creases of 5 percent or For the second per-capita allocations, Figures 53-54.) higher, and 14 percent support for interli- year in a row, summer 2012 In the 2010 COSLA survey, 36 states report cuts greater brary loan, and literacy reported applying for BTOP or BIP than 10 percent. Iowa, Louisiana, instruction resources funding, either solely or in partner- From FY2011 to and Texas report for public libraries. ship with others. In the 2011 survey, FY2012, 16 states re- Due to insufficient decreases greater |  26 states report receiving BTOP or BIP port no change in growth in state reve- funding, and two states than 10 percent of digital supplement  funding, in a total of 33 awards, with nues, in December the vast majority for BTOP Public (North Dakota and state funding to 2011, Governor Brown Computer Center funding (21), fol- Oregon) report in- announced a mid-year public libraries. lowed by BIP/BTOP Infrastructure (6), creased funding. How- adjustment to elimi- BTOP Sustainable Broadband Adop- ever, Oregon reports nate all remaining tion (3), and State Broadband and Data the state experienced two funding cuts funding for public libraries. The Gov- |  Development (3). the previous year, followed by legisla- ernor’s first budget for 2012-2013 americanlibrariesmagazine.org  tive action to reset its program to a continues to eliminate all funding for State Libraries Funding lower funding level. Seven states public libraries and makes a $1.1 mil- Declines Continue and the District of Columbia do not lion cut to the State Library Adminis- In a November 2011 survey, the Chief provide direct state aid to public tration budget. Officers of State Library Agencies libraries. Regionally, the southern states (COSLA) reported reduced funding For many states, the FY2012 cuts continue to be hit hardest, with 68 affecting public libraries. Chief Of- exacerbated the cumulative impact of percent reporting decreased funding 16