This document discusses key features that managed service providers (MSPs) should look for in a cloud file sync solution. It outlines 7 top features: 1) meeting the needs of mobile and BYOD users, 2) including business-class features like authentication and permissions, 3) providing security and control through encryption and remote wiping, 4) supporting regulatory compliance, 5) enabling multi-tenant management and monitoring, 6) offering a brandable user experience, and 7) utilizing a recurring revenue model with attractive margins. The document also discusses how the solution can integrate with ConnectWise to automate service tickets, reporting, and billing.
2. US is the most
expensive data
breach total
average per
company
$5.4 million
81%
Employees
use at least
one
personally
owned
electronic
device
59%
Employees
use a mobile
device to run
line of business
applications
90% 1/2
Have
disabled
auto lock
for
tablets
Organizations
are fully
aware of
devices
accessing
their
networks
Companies
have
experienced
a data
breach due
to insecure
devices
34%
Store work
email
passwords and
if lost only half
would reset
their work-
related
passwords
<10%
Level Setting Mobility and Security Trends
3. On average
US Comprised
records
28,765
US Is the
most
expensive
data leaks cost
per record
$199
US is the most
expensive data
leaks total
average per
company
$5.4 million
Level Setting Mobility and Security Trends
5. 50%
40%
The Thing About Data It Has a Long Shelf Life
Employees who lost their jobs in
the last 12 months kept
confidential corporate data
Plan to use this data in their
new jobs
6. employees say their organization does not take steps to ensure employees do not use confidential competitive
information from third-parties
employees say it is acceptable to transfer work documents to personal computers, tablets, smartphones or
online file sharing applications. The majority never delete the data they've moved because they do not see
any harm in keeping it.
employees do not believe it is a crime to use a competitor's trade secret information; this mistaken belief
puts their current employers at risk as unwitting recipients of stolen IP
think it is acceptable to take corporate data because their company does not strictly enforce policie
employees say their manager views data protection as a business priorities
68%
62%
56%
38%
51%
Risk Assessment: Data Leaks and Mobility
7. Employees use a work
computer for personal
use everyday
Employees access
personal email from
business computers
Employees use a
work computer for
personal use at least
sometimes
Data Loss: Things You Haven’t Thought About
10. 1. Meet the Needs of Mobile and BYOD Users
IDC predicts, by 2015, the world's mobile
worker population will reach 1.3 billion,
representing 37.2% of the total
workforce.
19. Checklist:
Business-class
•File sync with anytime, anywhere, and any device access
•Share files and collaborate via email, URLs, team shares, and network mapped
drives
•Control access with user and group permissions and AD integration
Secure
•Complete data encryption in transit and at rest
•Sync to a petabyte-scale and proven storage cloud
•Fully HIPAA compliant, with business associate agreements
Channel-ready
•Multi-tenant management and monitoring, with PSA integration
•Brandable web portal
•Recurring revenue model, with attractive gross margin opportunities
21. Integration Features
Automatic Creation of Service Tickets
• Failed backups
• Disk usage notifications
• No backup notifications
Population of Back Up Statistics in ConnectWise
Management Summary Report
Automated Billing
• Online backup (total GB)
• Local backup (number of servers, number of non-servers)
• Email archiving (mailbox count)
• DoubleCheck email filtering (mailbox count)
22. Service Ticket
• Configure events in eFolder
that will create service
tickets in ConnectWise
• Decide the type and
severity of events which will
send you a notification
23. Management Summary Report Synchronization
Configure eFolder to
synchronize back up
statistics with the
ConnectWise
Management Summary
Report
24. Billing eFolder Services on ConnectWise
Agreements
Once you set up your
Agreement Addition in
ConnectWise for
eFolder products and
services the Total
Quantity will be
updated each month
Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
Sources:2013 Cost of Data Breach Study: Global Analysis Ponemon Institute, May 2013 Harris Interactive 2012 SANS Annual Mobile Security Survey 2012 Motorola Mobility Survey 2012
Transition:ConnectWise is business automation software that helps IT service providers efficiently manage all aspects of their business. eFolder can be configured to push information about eFolder services into ConnectWise.Specifically, eFolder can be configured to automatically create service tickets in ConnectWise when a backup has failed or when disk usage reaches certain levels that you determine. eFolder can also be set up to push back up statistics into ConnectWise for reporting purposes and billing information into your agreements to streamline monthly invoicing.
There is a ton of flexibility when it comes to alerts and notification events in eFolder and what’s cool is that you can get very specific with the type of event and severity of events that will trigger creation of a service ticket in ConnectWise. This allows you to make sure your techs will be taking action on specific issues and gives you visibility into issues from one location (single pane of glass).
The Management Summary Report is an important tool that ConnectWise partners leverage as a deliverable to their end customers. This customer facing report combines data from different solutions that are integrated with ConnectWise to provide a snapshot of the state of the customer’s network and a summary of service delivered during a specified time period. eFolder will synchronize specific data about the backup statistics: failed and successful backup jobs.
And last but not least, billing. eFolder integration with ConnectWise makes billing for these services simple and streamlined. All you have to do is set up your agreement one time, add the specific eFolder solutions you want to include on the monthly invoice and then eFolder will update the quantity each month so that your invoice is accurate and timely.