1.  Address: 11 El-Doctor El-Sebaee st., Ard El-Liwa -
Mohandeseen – Giza.
 Tel: Home: 02- 33257968 ,Mob: 0100-5474549.
 E-mail: ehabfekry28@yahoo.com
OBJECTIVES
I am looking forward to find a major in a well-oriented company to support and improve
my experience. I am eager to learn new skills and enjoy working as a part of a team.
EDUCATION
 Graduatedof : Bachelor of Law 2010
 University name : Cairo University
 OverallGrade : Accepted
Courses:
 Cisco Certification (CCNA)
 CompTIA A+
 CompTIA N+
 leadership training (PLP) course.
EXPERIENCE
 Worked as a technical support at Xceed-TEDATA account from 1/2013 .
 Solve all issues related by customers who face technical problems per phone.
 Train new agents.
Ehab Fekry Andrawes

2. 2
Ehab Fekry Andrawes
 Worked as a team leader at Xceed-TEDATA account from 3 / 2015 till now.
 Preparing daily workloads for staff & coordinating the daily allocation of work.
 Motivating the team to achieve high standards and KPI targets.
 Handling new client enquiries and acting as the face of the business.
 Dealing with and resolving problems and issues which arise.
 handle angry customers .
 Mentoring and training up junior and new staff.
 Monitoring & reporting on standards & performance targets.
 Arranging & chairing weekly team meetings, focusing on targets &
achievements.
 Implementing new initiatives.
 Involved in the recruitment of new staff.
 Praise team members and creates a positive working environment.
 Ensuring all administrative and IT records are entered and updated
correctly.
 Providing prompt and accurate information on individual performance.
 Reporting to senior managers .
SKILLS
ComputerSkills:
 Microsoft windows (XP – vista – Seven).
 Microsoft office (2003 – 2007).
 Hardware – Software – Network.

PersonalSkills:
 Powerful analysis and troubleshooting skills due to continues practice.
 Ability to integrate new tools and technologies to enhance working process.
 Ability to work under tough and challenge working conditions.
 Self-teaching, fast learner & self-motivated.
 Detail oriented through being organized about work, arrange tasks and set priorities.
Language Skills
 Arabic : Native Language.
 English : Good ( Read - Write )
PERSONAL DATA
 Date of Birth: Augusts , 28 , 1987
 Nationality: Egyptian
 MaritalStatus: Single
 Military Service : Completed