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ON-LINE GOVERNMENT IN COLOMBIA
COORDINATION AND MANAGING
FRANCISCO CAMARGO SALAS
Online Government Program Manager
CONTENT
STRATEGY ACHIEVEMENTS AND PROGRESS
Context Integrated Access Point
Vision and objetives E-procurement System
International environment Examples of online procedures and services
Colombia in the global ranking of e-gov
Local environment CONCLUSIONS
Key successful factors
Government Online Goals
Curren status
Maturity model of Government Online
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CONTENIDO
STRATEGY
Context
Vision and objetives
International environment
Colombia in the global ranking of e-gov
Local environment
Key successful factors
Curren status
Maturity model of Government Online
Colombia
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COLOMBIA
Digital Living Plan
The main objective of the plan is to promote the massification of
the use of Internet in the country
Increase by 4 times the number of Internet connections Municipalities connected via optical fiber networks
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Digital Ecosystem -2014
Supply
Infraestructure
All Colombians have at least one
connectivity solution thanks to a
modern information
superhighway
Users Services
Reduce the digital gap Digital Colombians have access to a
in Colombia through training and competitive offer of services with
ownership of ICT Ecosystem the latest technology
Applications
The Colombians have an easier
and more productive lives
thanks to a wide range of
applications and digital content
Demand
Source : World Bank “Building broadband: Strategies and policies for the developing world”, January 2010
VISION AND OBJETIVES
THE STATE BUILT BY AND FOR THE PROSPERITY OF THE
COLOMBIANS THROUGH THE USE OF ICT
GENERAL PURPOSE
Online Government is a Strategy of the National Government, led by the Ministry of
Information and Communications Technologies that contributes on building a more efficient,
transparent and participative Government, which collaborates with the whole society to
provide better services by taking advantage of ICT.
SPECIFIC OBJECTIVES
To drive efficiency and To Strengthen the
To promote citizen
collaboration across and To contribute to the conditions to raise
participation and
between all Government increase of transparency competitiveness
engagement
agencies, as well as in public management and improve
by the use of ICT
society as a whole quality of life
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ONLINE GOVERNMENT ECOSYSTEM
Content authoring and take-up Provides technological assets
Training and coaching of public officials Connectivity at public institutions and homes (in
Incentives to third parties for development of Infrastructure sync with Vive Digital)
services, and to citizens for collective Public institutions back-office
construction Open IT
User training and coaching (synergy Vive Interoperability Platform
Digital) Multichannel
Government
DEMAND People Online Processes SUPPLY
Organize the offer of data and
Generate demand services
Online procedures Information Management
Open market for added-value online services (in Applications Public policies and regulation
sync with Vive Digital)
e-Participation & e-Democracy
Procurement
In sync with Vive Digital, 2010
INTERNATIONAL ENVIRONMENT
UN report
No. 1 Regionwide No. 1 of Regionwide No. 9 worldwide
In e-participation In e-gov In e-services
1 2010 1
2010 1
2010
20 No. 26 World 20 No. 31 World 20 No. 9 World
No. 1 LATAM No. 1 LATAM No. 1 LATAM
40 40 40
60 60 60
2003
80 80 2003 80 No. 54 world
2003
No. 57 world No. 10 LATAM
100 No. 56 World 100 100
No. 7 LATAM
No. 12 LATAM
120 120 120
140 140 140
160 160 160
180 180 180
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COLOMBIA IN THE E-GOVERNMENT INDEX
E-GOVERNMENT
INDEX
World Latam
COLOMBIA IN THE E-GOVERNMENT INDEX
E-GOVERNMENT
INDEX
WORLD LATAM
Colombia Suiza
75 (0,242) 1 (0,768)
Infraestructure sub-index
Colombia Cuba
86 (0,881) 1 (0,993)
Human capital subindex
Colombia Corea
9 (0,711) 1 (1,000)
e-Services subindex
Corea Corea USA Australia
e-Services subindex components 97%
91%
84%
68% 76%
53% 54%
44%
13 26 4 4
Source: 2010 ONU Report - 192 countries Information Interaction Transaction Conect
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NATIONAL ENVIRONMENT
The strategy is part of the National development plan 2010 – 2014
“Prosperity for all”
It is a fundamental axis of the plan
Articulates with the Governance and Administrative Efficiency Policy
It is one of the fundamentals of the ICT Act
National Competitiveness Policy - Conpes 3527 de 2008
Online Government Strategy Declaration - Conpes 3650 de 2010
KEY SUCCESS FACTORS
Description Issues to note
• All government agencies are • 1st country in the region with 100% mayoralties
Holistic approach Online from 73 to 701 transactions and
and work together responsible
services online in 2 ½ years
• 100% government index in the national
Accompaniment • Diagnostics and action plans
order consolidated in 2 years
• Dissemination and support for serv • 31% to 62% in the use of online services
Appropriation ers and citizenship • 130,000 Public servants trained in 2½ years
• Standards-based • Government Intranet
Traversal solutions solutions for collaboration be • Boarding for the chain model limits tropics (11)
tween institutions • Defined interoperability framework for the State
• Systemic approach to
Monitoring and • Monitoring is made both in the State progress
assess progress,
evaluation and the perception of citizens
use, quality and impact
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NATIONAL ENVIRONMENT - COORDINATION
Citizens Businesses
Status: mistrust and skeptical in
Government; resistance to use of ICT; Status: Less procedures and more
multiple and changing tastes efficiency
Value offer: more and improved online Value offer: Lower transaction times
procedures and services; participation and costs; facilitate business
and voice in decision-making Government environment
processes; support on usage. Online
Status: uneven development; limited capabilities; lag in enabling conditions; low data exchange levels
Value offer: differentiated strategies; support; open market; promotion of collaboration scenarios
Institutions with public duties
KEY SUCCESS FACTORS
Holistic Approach
The strategy is based on joint efforts,
taking into account that all public
administration agencies across the
country are responsible for the
implementation
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KEY SUCCESS FACTORS
Clear method
• Decree 1151 of 2008
• Online Government Manual Democracy 2010/
2012
• Online Government Committee at Collective construction of policy and decision making
each agency Transformation 2010/
2011
Servicios organizados a partir de las necesidades
• Methodologies for diagnosis and
action plan Transaction 2009/
2010
Government Online Products and services
• Circulars and the Comptroller's
Office Interaction
Comunication between agencies and citizens
2008/
2009
• Document of Government Online
Policy - CONPES Information
Online Information Publication
2008
KEY SUCCESS FACTORS
Accompanying public agencies
1103 mayoralties and 32 governors
have benefited from the support for the
implementation of Information Phase.
100% of the mayoralties website since
2006, a fact that distinguishes
Colombia the first Latin American
country to have presence on the
Internet in all municipalities
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KEY SUCCESS FACTORS
Standards-based solutions and cross-collaboration
Interoperability Platform
•Common language for sharing information
•Executed online
•Online Reporting
•Online Payment
•Online Authentication
Technological infrastructure
•High Speed Network
•Data Center
•Contact Center
KEY SUCCESS FACTORS
Monitoring the use, quality and impact
• For continuous improvement
• To analyze and understand
the situation
• To compare with this standard,
objectives and targets
• To provide feedback
to stakeholders
• MEASURE OFT RESULT AND
IMPACTS OF EGOV 2010-2011
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CURRENT STATUS
High (81-100)
Medium (51-80)
Low (0-50)
Source: Online Government Program –AGO/11
CURRENT STATUS
Sector/Rama/Organismo # Índice 2011-2 Información Interacción Transacción Transformación Democracia High (81-100)
Economía Solidaria 1 1,000 100% 100% 100% 100% 100% Medium (51-80)
Estadística 2 0,987 100% 100% 100% 96% 100% Low (0-50)
Educación Nacional 3 0,981 100% 100% 99% 94% 100%
Agricultura y Desarrollo Rural 4 0,979 99% 100% 100% 93% 100%
Presidencia 5 0,973 100% 100% 100% 91% 100%
Planeación 6 0,966 99% 100% 100% 92% 96%
Comercio, Industria y Turismo 7 0,960 99% 98% 98% 90% 100%
Hacienda y Crédito Público 8 0,956 100% 98% 96% 92% 96%
Protección Social 9 0,954 100% 98% 96% 89% 100%
Ciencia, Tecnología e Innovación 10 0,952 95% 100% 96% 89% 100%
Minas y Energía 11 0,949 100% 98% 96% 91% 95%
Ambiente, Vivienda y Des arrollo Territorial 12 0,946 95% 95% 98% 90% 97%
Tecnologías de la Información y las Comunicaciones 13 0,937 99% 100% 95% 84% 98%
Transporte 14 0,937 98% 97% 95% 86% 100%
Función Pública 15 0,905 97% 96% 90% 87% 90%
Corporaciones Autónomas Regionales 16 0,904 96% 94% 88% 91% 87%
Cultura 17 0,859 99% 92% 78% 86% 85%
Seguridad 18 0,813 89% 100% 93% 87% 40%
Defensa 19 0,800 97% 94% 88% 65% 73%
Relaciones Exteriores 20 0,799 98% 94% 73% 79% 70%
Interior y Justicia 21 0,707 95% 84% 66% 64% 64%
Organismos de Control 22 0,693 80% 69% 81% 68% 53%
Organismos Independientes 23 0,574 78% 59% 81% 52% 25%
Rama Judicial 24 0,571 69% 68% 72% 45% 42%
Universidades e Institutos 25 0,440 62% 52% 43% 42% 34%
Organización Electoral 26 0,421 64% 44% 30% 43% 45%
Rama Legislativa 27 0,319 58% 50% 56% 10% 10%
Diagnostic at 195 entities from 27 sectors/branches/bodies, Source: Online Government Program –AGO/11
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MATURITY MODEL OF ONLINE GOVERNMENT 2010-20119
Continuous Provides Provision of Society is
improvement information and products and built with the
Constant innovation in
accordance with open public data services based active
citizen feedback (not sensitive) in on the citizen participation of all
reusable formats Delivery of
Advanced needs its parts
to the use of Government
Is internalized and
online products
all services offered society
and services
Basic
Understanding
organization / offer Enables two-way
of first services communication
Initial
Conditions to enable
the component
Information Interaction Transaction Transformation Democracy
Government as a platform
THEMATIC WITH THE COLABORATION OF THE SOCIETY
WITH THE COLABORATION
“OUR PRIORITY”
COMPONENT NEW ISSUES
Information Opening Data
Open Gov
Access information through multiple channels
Usability
Transformation Paperless Policy
Green IT
Cloud Computing by the goverment
IT Standards
Information Security
Open services market
Electronic notification
Services for vulnerable population
Democracy Social control
Troubleshooting
E-gov to e-governance
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CONTENT
ACHIEVEMENTS AND PROGRESS
Portal of the Colombian State
E-procurement System
Examples of online procedures and services
PORTAL OF THE COLOMBIAN STATE
www.gobiernoenlinea.gov.co
Refers about 3.592 Web sites and information, with an increase in three years
of 512% in its use, 646.486 as average number of visits to the Web site.
Source: Online Government Program –August/11
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E-PROCUREMENT SYSTEM
REGISTRANTS ENTITIES 2 699 PROCUREMENT 43.7 42.6
41.7
VALUE
2 446 28.9
2 271 2 289
2 008 2 009 2 010 2 011
2 008 2 009 2 010 2 011
PROCUREMENT PROCESS
135 462
115 329
99 455 98 530 Next stage: online contracts (zero role, audiences and online
auctions, etc.)..
Providers will receive notices by e-mail according to your
interests
The development is finished and is in the process of
validation.
www.contratos.gov.co
2 008 2 009 2 010 2 011
Source: Online Government Program –August/11
Procedures and services online
701
701
Online and partially online
procedures and services have
increased between october 2007 523
to date 959% only in national
order entities
In the last year increased in
40% 73
Source: Online Government Program –August/11 2007 2010 2011
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EXAMPLES OF ONLINE PROCEDURES
Judicial records online
• 5.792.722 certificates obtained from
November/08 to Aug/11
• Deleting an appointment
• Reduction of 2 hours 10 minutes to obtain a
certificate
• From January 2011 for free
Savings of over U.S. $ 45 million users
through direct cost reduction and elimination
of indirect costs (transport and photo) cut 1
Aug/11 and with indirectly cosT SAVED US
$ 140
Source: Departamento Administrativo de Seguridad (Administrative Department of Security )- August/11
EXAMPLES OF ONLINE PROCEDURES
International Trade Single Window
• 18 entities integrated to further simplified 98
procedures (previously 200) of foreign trade
There have been 3,371,000 August/11 court
authorizations
• Companies act 5,410 with digital signature
certificate and 41,800 active registered users
through customs brokerage companies
• The average approval time is 8 hours
Source: Ministerio de Comercio, Industria y Turismo (Ministry of Commerce, Industry and Tourism) - August/11
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EXAMPLES OF ONLINE PROCEDURES
Colombia in Action
Engagement Platform and Citizenship to overcome
extreme poverty in Colombia (February/11):
• Social network interaction and even knowledge
management, conducting lectures and
conferences, among employees
• Portal that promotes citizen mobilization of
voluntary action and interaction between citizens
and Social Action
• Colombia in Action: 12,977 visits to the platform
(Aug/11)
• Networks in Action: 13,191 visits (Aug/11)
Savings of 91% of the costs when they should
do face
Source: Acción Social (Social Action) - August/11
EXAMPLES OF ONLINE PROCEDURES AND SERVICES
CONTAINS SIG_QUINDIO geographic and
thematic information of Quindio, accurate and
timely information, supported by stepping on the
property tax base updated IGAC, and the 1:10,000
scale aerial photography of Quindío updated in
2009.
With real coordinates, and located on an
aerial view of the land: the land, topography,
relief, water system, the relict forest and
bamboo, the departmental roads, sites urban
and rural interests, educational institutions and
health, parks and plazas, urban and rural
accommodation, among many other items.
Source: Governor of Quindío – Aug /11
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EXAMPLES OF ONLINE PROCEDURES
• Initiation Time:
Phase 1: ABR/09
Phase 2: NOV/10
• Until August 2011, 296.305 travelers had used
the service
• 60% time reduction consulting and accessing
desired information
• Service implemented also via Short Message
Standard (SMS)
• The Government Entity invested up to
COL$260 Million in phase 2
Consultations about distances, tolls, fees, bridges, among others, on country
roads
Source: Instituto Nacional de Vías (National Roads Institute) – August/11
EXAMPLES OF ONLINE PROCEDURES
Single Window Ministry of Education
9 high-impact procedures are in line for the
beneficiaries of the Ministry of Education since
June/10
With cutting August/11:
• 20,123 certificates of competency of the graduate
degree for advancement in rank
• 4,325 applications for certificate of existence and
legal representation of Higher Education
Institutions
• 1,973 applications for certification of academic
program
• 2,420 qualified applications for registration
Source: Ministerio de Educación Nacional (Ministry of National Education) – August/11
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We are developing services for Digital Terrestrial Television
Government
INVIMA record query Jury vote Consultation
Knowledge and use of OnLine Government…
During the last year, have you participated
in the definition of standards, plans, 16%
programs, projects or initiatives by public
8%
Do you know that by using 90% organizations through Internet, fixed
electronic means you can interact telephone line, mobile phone, special 4%
with public organizations to obtain service lines or ATM?
Citizens information, carry out proceedings, 66%
obtain services, file requests,
complaints or claims and participate During the last year, have you made 51%
in decisions making? 22% payments for proceedings or services at
public organizations through Internet, fixed 32%
telephone line, mobile phone, special
service lines or ATM? 41%
2010
2009
63%
39% During the last year, have you carried out
Have you interacted during the last 2008 proceedings or requested services to 32%
year with public organizations public organizations?
through Internet, fixed telephone 30% 28%
line, mobile phone, special service
lines or ATM? *
During the last year, have you filed 49%
requests, complaints or claims before a
public organization through Internet, fixed 22%
telephone line, mobile phone, special
0% 20% 40% 60% 80% 100%
service lines or ATM 17%
0% 10% 20% 30% 40% 50% 60% 70%
Source: Online Government Program –August/11
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Knowledge and use of OnLine Government…
80%
120%
KNOWLEDGE USE
70%
70%
100% 96% 63%
94% 62%
60%
85%
80%
70% 50%
41%
60%
40%
Enterprise 30% 28%
40%
23% 20%
22% 20%
20%
10%
0%
2008 2009 2010 2008 2009 2010
0%
Legal Representative Employees Services and Procedures Online payments
2008 2009 2010
Source: Online Government Program –August/11
CONTENT
CONCLSIONS
The principals concluions of the value of the
govermente on li
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GOALS - ACTION PLAN 2011-2014
Notaries 100% of all notaries are implementing Information and Interaction phases
online 50% of all notaries are implementing and using the Notaries’ Single Portal
50% of all notaries are implementing and using the One-stop shop of Notaries
Controlling online 60% of all national agencies are implementing online fiscal accountability and auditing
30% of all territorial institutions are implementing online fiscal accountability and auditing
Fiscal Control agencies are implementing the One-stop shop of Claims
Corporations online 50% of all Departmental Assemblies are now on line
30% of all Municipal Councils are now on line
100% of Congress online implemented
Government online Center for research, development and innovation of Government online implemented
innovation center
Emergency care Emergency care system implemented with transparency and monitoring modules
online Implementing the integration of information from the sectors
GOALS - ACTION PLAN 2011-2014
Governmental 150 agencies connected to the High-Speed Network
10 additional cities covered the High-Speed Network
Intranet 35 new agencies using the Government’s Data Center
20 national agencies using the Constituent’s Contact Center
Government 1,134 territorial institutions (Town Halls and Governor’s Offices) are progressing through the
online at territorial Strategy phases
An average of 3 procedures and services are electronically enabled in each territorial institution
level 6 killer applications developed for constituents, businesses and institutions
Paperwork Regulated governance of paperwork elimination actions
elimination 60% of all national agencies implemented paperwork elimination actions
15% of all territorial institutions implemented paperwork elimination actions
E-Procurement 100% of all national and territorial agencies have joined the system
10,000 suppliers have been trained on system’s usage
system 100% of procurement processes have been handled via the system
Crystal Urn 100% of phase 2 implemented: Interactions with Constituents
100% phase 3 implemented: Public management & planning
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CONCLUSIONS
1. The citizen as the center of the state, and all of the effort to
look for improving the quality of life of this.
2. It is essential to have a clear method based in legislation
and regulations, as well as strategies for advancement of the
entities.
3. We must have a clear diagnosis and know about the base-
line level of the entities to be able to measure the impact of
the strategies developed.
CONCLUSIONS
4. As important as the development of procedures and
services, are the escort and technical assistance to entities
for the ownership and the transformation of the
organizational culture of the same.
5. We need to establish communication strategies and
consistent to reach the citizens and to promote the use of the
procedures and services performed.
6. The Online Government is a collaborative effort of all state
agencies as a whole, does not depend on a single entity. Is
the responsibility of all society.
7. The Online Government is more than technology.
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