1. INDIANA INTERACTIVE REPORT 2012
INSIDE
Indiana State Police
Bus Inspections.................. 2
IN.gov Portal Statistics....... 5
II Delivers Several
New Solutions to BMV.. ...... 7
Lost and The IN.gov Program Provides
Find Me 50+ New Solutions In 2012
T
Reuniting Children he IN.gov Program, a partnership between the state of Indiana and
Indiana Interactive, experienced an exceptional year of innovation and
With Parents
growth in 2012. From the deployment of more than 50 new or enhanced
I
ndiana Interactive showcased a new applications and websites, to showcasing an innovative tool that increases child
service offered by parent company NIC safety, the IN.gov Program excelled at providing exceptional solutions and
Inc. during the 2012 Indiana State Fair. The services for the Indiana constituency.
service, Lost and Find Me, is an innovative In addition to the deployment of a vast variety of services, the IN.gov Program
solution which allows State Fair staff to quickly efficiently supported an existing library of more than 180 applications and 150
reunite lost children with their parent or websites. Fulfilling more than 6,300 service requests from various agencies
guardian by scanning a bracelet with a unique across the state, IN.gov staff worked diligently to maintain and update the portal
QR code. Once scanned via any smartphone services in order to provide the highest level of service possible.
equipped with a QR code reader, the service Throughout the year IN.gov focused on three primary goals. The first was to
sends a text message or email to the parent or provide and support innovative solutions that streamlined citizen and business inter-
guardian indicating the location of the child. action with the state of Indiana. The second goal was to reinvest in the technological
In the event the individual does not have a infrastructure to ensure the successful growth of the portal. The third goal was to
smartphone, the code can be entered online at provide for the needs of the community through volunteer services and activism.
www.lostandfindme.com to notify the child’s The IN.gov Program was able to achieve each of these goals through the course of the
parent or guardian. Indiana Interactive and year. This achievement was made possible by the partnership between the state of
the State Fair staff plan to offer the service Indiana and Interactive, an extremely talented and dedicated staff, and the support of
at the 2013 Indiana State Fair. n Indiana citizens by utilizing the new and existing services offered by IN.gov. n

2. Indiana State Police Bus Inspections
Mobile Solution Provides Real-time Bus Data
T
he Indiana State Police (ISP) inspects all school buses The system has an online Web application. The Web application
throughout the state to ensure the safety of school is used by schools to follow up on inspections and used by offi-
children in the state of Indiana. Officers are now able cers to run reports, and they can complete an inspection online
to complete inspections using a tablet or an online mobile- as opposed to using the tablet.
optimized Web application. The objective of the system is
to increase efficiency in the bus inspection process, as well
as increase data entry accuracy and reporting.
The Bus Inspection application allows officers to complete
multiple inspections in a shorter amount of time by eliminating
the paper process. While on the inspection site, when a previ-
ously inspected bus is fixed, the officer is able to do an immediate
reinspection to update the status of the bus. Once an Internet
connection is established, the officer simply syncs the tablet and
the data is sent to the master database. Each time an officer logs
into the Playbook he or she will see any buses that have had an
initial inspection but did not pass the inspection due to viola-
tions. This feature informs officers which buses should not be
operating and which buses require reinspections within 30 days. The Bus Inspection application provides one source for
Once the officer reinspects a bus and performs the sync process, ISP and schools around the state to have an accurate status
all approved buses are removed from the dashboard. on bus inspections.
IN.gov
Enterprise Model Delivers New Search Functionality
T
he IN.gov portal is one of a few in the Google Custom Search, was adequately In addition to the inclusion of the
nation utilizing enterprise solutions serving the needs of the portal, the GSA KeyMatch and Related Queries, the IN.gov
that can be leveraged by all of state govern- allowed for greater customizations and portal tagged more than 60,000 pages of
ment. The benefits of an enterprise solution control over search results. content with specific META tags. These tags
include, but are certainly not limited to, The first task of IN.gov implementation allow the GSA to organize pages by Agency
streamlined updates across the portal, a was to educate the agencies on the Google Name and IN.gov Category. The GSA then
support staff that can focus on a single solu- Search Appliance. Over a two-month span, uses the categorizations to allow users to
tion to become subject matter experts, and weekly training sessions were held to filter their search results.
the ability for all participating entities to discuss the implementation and explain Since its inception, the GSA has become
utilize new features and enhancements. the goal of the Internal Search Engine Opti- a vital part of the IN.gov portal. It has
mization (SEO) initiative. Each agency was successfully indexed more than 800,000
Internal SEO asked to provide KeyMatch and Related assets within IN.gov, and during high-traffic
In 2012, the Indiana Office of Technology Query terms to populate into the GSA. The time frames the appliance is responding to
purchased a Google Search Appliance (GSA) agencies that participated in the training more than 150 search queries per minute.
in order to improve the quality of searches sessions provided more than 3,000 terms, As with any IN.gov tool, the portal is
performed within the portal. While the increasing the effectiveness of the portal continuing to evaluate new features to
previous search solution through Google, search engine. enhance the search experience in 2013. n
2 | INDIANA INTERACTIVE REPORT 2012

3. Application Enhancements Department of
for the Indiana Department of Natural Resources
Insurance Deliver Convenience CheckIN
Certificate of Insurance Achieves 39 Percent
Throughout previous years, entities completed a Patient’s Compensation Fund
(PCF) Certificate of Insurance (COI) paper form and sent it via mail along with Online Adoption
a check payment to IDOI for processing. The process requires IDOI to perform a
drawn-out sequence of manual steps to ensure each certificate is properly filled
out and documented, and payment is
received/deposited.
T he Indiana Department of Natural
Resources’ CheckIN Game system is a
free online application that allows hunters to
At the beginning of 2012, IN.gov check their harvested game from any device
provided an electronic filing application that is connected to the Internet. Hunters
that eliminates the manual processing who use this system receive a confirmation
of certificates and an electronic number that they write down on a temporary
payment option that eliminates the transportation tag for the harvested game. In
paper check process. As of December addition to the free service online, hunters
2012, the application is now mandatory also have the option to check their game via
for all COI filers to use. phone for a fee of $3 per harvested game.
Thanks to enhancements deployed in parallel with the mandatory online filing Previously, hunters were required to go to
date, entities can submit a single upload with up to 500 records in one submission, one of the game check stations throughout
or they may submit one record at a time. This system has reduced the amount of the state to check their game. The CheckIN
manual work for IDOI and provides an online solution for carriers and producers system gives hunters the option to check
to file, pay for, and view all certificates filed. their game online, via phone, or at the
traditional check stations.
Residential Real Estate Acquisition During the fall/winter 2012 deer hunting
of Licensee Information and Numbers season more than 50,000 deer were checked
Beginning in 2009, Indiana Interactive (II) and the Indiana Department of Insurance using the online system. Compared to 2011
collaborated to develop a new Residential Real Estate Acquisition of Licensee Infor- harvested deer counts, this is more than
mation and Numbers Database (RREAL IN). In compliance with Indiana statute, the a 39 percent adoption rate. As deer season
RREAL IN database and application serve as an electronic system for the collection concludes in January 2013, the adoption rate
and storage of information concerning is expected to increase. Hunters find the
people who have participated in or online system easy to use and have given
assisted with a single-family residential positive feedback to DNR. The CheckIN
first lien purchase money mortgage Game system is also used by state conser-
or refinance transaction. In 2012, II vation officers to validate licenses, types
completed a third-phase enhancement of of weapons used to hunt, and to reduce
the RREAL IN application that included poaching during the hunting seasons.
new and improved reporting and notifi- Additional enhancements are planned for
cation functionalities for administrative 2013 that will enhance the user experience,
and state agency users. Now, when any add the ability to view previously checked
reported transaction includes a person with an expired license, interested state agencies game, and allow hunters to update their
and administrators will receive automatic email notifications of the transactions and contact information.
can ultimately enforce any penalties necessary for license infractions. n
INDIANA INTERACTIVE REPORT 2012 | 3

4. IN.gov 2012 Awards
Best of Show Mobile Application
It was Indiana Interactive’s pleasure to partner with agencies
to deliver so many award-winning solutions throughout 2012.
DNR iPhone Application
Mobile Web Awards
Emerging Media Innovator Award Best Travel Mobile Application
IN.gov DNR iPhone Application
Summit International Awards Mobile Web Awards
Gold Award Silver Award
IN.gov (Government Website Category) IN.gov
Davey Awards Summit International Awards
Gold Award Silver Award for Interactive Distinction
IN.gov (Government Website Category) Courts.IN.gov
W Awards
3
The Communicator Awards
Silver Award Silver Award for Interactive Distinction
IDOI Rate Watch Application Indiana Transparency Portal
(Web Application/Services Category) The Communicator Awards
W Awards
3
Sunny Award
Outstanding Government Website Top Transparency Website
IN.gov Sunshine Review
Web Marketing Association’s Web Award
TechPoint Mira Awards Nominee
Driving Digital Government: Innovation of the Year
State Government Category Mira Awards
ISP Mobile Bus Inspection Application
Digital Government Achievement Awards
Indiana Interactive: Invested in Our Community
I ndiana Interactive continued its commitment to team building and
community involvement by partnering for a third straight year
with Keep Indianapolis Beautiful, Inc. In May, II planted an additional
distributing shoes to those in need. In September, II collected a total of 86
pairs of shoes, including kids’ sneakers, men’s boots, and women’s dress
shoes. Since 2005, Soles4Souls has delivered more than 19 million pairs
20 trees in an effort to restore and preserve natural landscape in an of shoes to individuals in more than 125 countries across the world.
area surrounded by interstate highways and interchanges. Since 2010, In support of men’s health, Indiana Interactive had an official
II has planted 170 trees and donated $15,000 to the program. Movember team, StacheINgo. II showed support by raising aware-
Efforts to give back continued through the fall when Indiana Interac- ness and funds for men’s health through its own campaign slogan,
tive linked up with Soles4Souls, a charity focused on collecting and “Ask me about my stache.”
4 | INDIANA INTERACTIVE REPORT 2012

5. IN.gov Portal Statistics
Portal Keeps Providing More Value
T
he IN.gov Portal is a vital resource for the state of Indiana. With and has shown significant growth in mobile visitors. Reports indicate a
more than 150 online applications and more than 60,000 pages 12 percent increase in page views during the same period, contributing
of content, the portal is rapidly growing to become a centralized to a total visitors increase of 7.2 percent and a new visitors increase of
hub where individuals can conduct business with state government. 19.3 percent. Additionally, mobile platform visits experienced the most
From 2010 to 2012 the portal experienced steady growth in website visits significant increase with a 404 percent increase from 2010 to 2012. n
Monthly Page Views (Millions) Monthly Visitors (Millions)
January January
February February
March March
April April
May May
June June
July July
August August
September September
October October
November November
December December
0 5 10 15 20 25 30 0 1 2 3 4 5 6 7 8
Monthly Platforms
Windows 7 (64 Bit)
Windows 7
Windows Vista (64 Bit)
Windows Vista
Windows XP
Windows 2003
Windows 2000
Macintosh
Linux
LEGEND
Google Android
2012 2011 2010
iPhone
Blackberry
Windows Mobile
Unknown
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 50,000
INDIANA INTERACTIVE REPORT 2012 | 5

6. Mobile Compatibility New Technology
Completed in 2012 Invests in the Future
T
echnology is at the forefront of all aspects of the IN.gov program. In 2012, the
N increasingly popular way for consumers to
ationwide, mobile devices are becoming an technical infrastructure was enhanced to ensure the continued and steady
growth of the program. Some areas of focus for the investment have included
access the Web. Last year alone, mobile browsing software, hardware, and skilled resources.
increased to approximately 10-11 percent of the One area to highlight of great importance in this effort is our decision to migrate
total website viewing audience nationwide and from a physical server environment to a more robust and nimble virtual environment.
has experienced rapid growth over the past Utilizing a platform and extensive tool set, our footprint has decreased while our
several years. Indiana was no different. Reports capabilities and capacity have more than tripled. These capabilities also will lend to our
for the IN.gov portal websites found that mobile abilities to quickly enable services in a secondary facility that was procured in 2012.
platform traffic increased 148 percent from 2010 A significant investment has also been focused on the data storage environment.
to 2011, and another 103 percent from 2011 to During the year, a new storage platform was procured and introduced to the environ-
2012. This represents an increase of more than ment. This platform has more than doubled our storage capacity and provides the
7.4 million visits, or 404 percent growth, in ability to continue to grow with the portal. Another impressive aspect of the new storage
mobile platform traffic from 2010 to 2012. platform is recognized by the system’s out-of-the-box ability to seamlessly replicate
As more consumers continued to access the Web via between appliances in multiple environments. This further solidifies the efforts being
devices other than traditional computers, it became put into place for disaster recovery capabilities.
increasingly important that the IN.gov websites Furthering our effort to provide the highest uptime and responsiveness of the portal,
have designs that adapt to users’ screen resolutions. we recently changed the way IN.gov and your applications connect to IOT and your
Indiana Interactive decided to meet these increasing databases. As of late 2012, the portal now has redundant dedicated and disparate commu-
mobile site demands by implementing a respon- nication lines, further bridging the gap between the hosting facility and the state of Indiana.
sive design across all IN.gov standard websites and We are thrilled for all of the new technologies and infrastructure advances that will
subsites. The benefit of responsive design is its ability be added to the program in 2013. n
to adapt to current and future mobile and handheld
devices by dynamically rendering the Web page
based on the user’s screen resolution. This would
allow the IN.gov websites to be easily viewed using a
Transaction Processing
T
wide variety of smartphones and handheld devices, he total number of transactions processed by Indiana Interactive through the
removing the need for separate mobile content. Transaction Processing Engine (TPE) increased yet again in 2012. The dramatic
Indiana Interactive completed the deployment of increase in TPE transactions is partly due to the BMV payment processing project,
responsive design on all standard IN.gov websites which deployed in October 2012. IN.gov saw an increase of nearly 51 percent in 2012
and subsites on Dec. 12, 2012. The project involved over transaction amount totals for TPE in 2010. Since 2010, II has increased the total
the migration of 149 websites and subsites, consisting TPE transaction amount from $450 million to $678 million. CDB transactions stayed
of more than 60,000 pages of content within the steady in 2012 for a total of 4.9 million transactions involving more than $29.6 million.
IN.gov content management system, into a respon- In total, IN.gov collected $708.2 million through TPE and CDB in 2012. n
sive design. Deployment was completed in three
phases, with 107 Phase 1 websites released in October
800 Yearly Dollar Amounts CDB Transactions ($M)
CDB TPE and
$700
TPE Dollar Amounts
TPE Dollar Amounts CDB Dollar Amounts
2012. This first phase was quickly followed with 40 $600
Phase 2 websites in early December. The remaining, $500
highly customized Phase 3 websites were completed $400
on Dec. 12. Agency feedback has been very positive, $300
prompting additional requests for mobile-friendly $200
$100
websites from agencies who do not utilize IN.gov’s
$0
standard templates. n 2010 2011 2012
6 | INDIANA INTERACTIVE REPORT 2012

7. II Delivers Several New Solutions to BMV
Payment Processing Specialty Plate Authorization
Indiana Interactive is now successfully providing payment Several organizations in the state of Indiana offer specialty
processing services to the BMV. This payment processing plates for approved drivers. These plates require authoriza-
service provides fast and organized payment information for tion from the organization prior to issuance by the Bureau of
each transaction. In addition to the standard payment options Motor Vehicles. The previous process required drivers to obtain
at a BMV branch or online, an Interactive Voice Response (IVR) a paper form from the issuing organization. The form would
system was also developed. The IVR handles both registration be completed by the driver, submitted to the organization
payments and reinstatements for the BMV. Along with the pay- for review and approval, and then returned to a BMV branch
ment processing, Indiana Interactive is providing new credit proving authorization. The new application allows authorizing
card swipe devices to all BMV branch locations in coordination organizations to submit approved drivers online and updates
with the BMV’s focus on providing fast, easy, and secure ways BMV’s internal systems instantly. This allows the driver to order
to do business. their plate in a BMV branch without the form and, more impor-
tantly, online at mybmv.com.
Confidential Plate Registration
In addition to the payment processing initiative, II worked
with the BMV and the Indiana State Police in making strides
to streamline the application process for confidential driver’s
license plates. Confidential plates are issued only to vehicles
owned or operated by state, local, or federal investigative agen-
cies. Instead of continuing to use a hard copy application, the
process was developed into an online application. The online
application provides a great benefit to the law enforcement
agency by reducing the time and number of errors on license
plate application submissions, as well as keeping them up-to-
date and organized on the application submissions. The BMV CDL Skills Test
is able to oversee the application process and can communicate Across the State of Indiana several approved CDL skills
directly with the individual who submitted the application. testing facilities test and score CDL permit holders in order to
obtain CDL licensure. The testing facilities previously utilized
ValiDate Fraud Prevention a software application installed on individual PCs. Due to the
Hoosiers’ safety is always a top priority, which is why IN.gov local installation, it is very difficult for the BMV to deploy
deployed ValiDate to fight against identity fraud. ValiDate is a updates and enhancements to the software. In order to solve
fast and easy online method for verifying the authenticity of this issue, the CDL skills test online application was created.
state-issued identification cards. ValiDate allows depository insti- Deployed in December 2012, the online application provides
tutions to efficiently and effectively verify Indiana-issued driver’s a secure login, updated user interface, and several validation
licenses, driving privilege cards, and state identification cards rules to assist the CDL instructors as they input data. The
presented at the time of service. Authorized ValiDate users enter system automatically prints customized score sheets with
basic information including ID number, name, and date of birth. CDL permit holder information and testing criteria based off
The ValiDate service will then check the information entered with of the class, endorsements, and restrictions of the CDL permit.
the information on file with the Bureau of Motor Vehicles and will Instructors then use the printed score sheet to track progress
either confirm or deny that the information matches. Without a of the in-field test. Once the test is complete, the instructor
doubt, ValiDate will have a meaningful impact for customers by inputs the detailed scoring results into the system for auto-
putting them at ease when it comes to ID fraud. matic processing by the BMV.
INDIANA INTERACTIVE REPORT 2012 | 7

8. 10 West Market Street, Suite 600
Indianapolis, IN 46204
(317) 233-2108
© 2013 Trozzolo.com
IN.gov Services Deployed or Enhanced in 2012
In addition to the services and websites highlighted in the previous pages, a list of all 2012 IN.gov project deployments
is provided below. For a listing of all services offered by IN.gov, please visit http://services.in.gov.
New Applications • BMV Multiple Record Search iRecords • ICSB Charter School Board Website
• IAC Grants Application • DNR Game CheckIN Enhancements • CHE Learn More Indiana –
• BMV Driver Education Application • IDOI COI eFiling with Bulk Submission College GO! Week
• BMV Bus Validate Application • DHS Design Release Service
• DNR CheckIN Game Application • RREAL IN Phase 3 Website Enhancements
• BMV Confidential License • DOR ePay • Senate Republicans Calendar
Plate Application Implementation
• IDOI Certificate of Insurance Application New Websites • 2012 State Fair Website
• OAG Rule-Making Docket • IDOA Minority and Women’s • ISDA Website Redesign
• ISC Clerk of Courts Portal Business Enterprises • SAB Calendar Implementation
• AG Indiana Hope Card Application • SEAC State Employees • IEDC Calendar Implementation
• PLA Real Estate License Appeals Commission • AG Calendar Implementation
Transfer Application • CHE Learn More Indiana • IWC Calendar Implementation
• IDEM OTC Application • Indiana Prosecuting Attorneys Council • INShape Calendar Implementation
• State Fair Online Ticket Sales • CHE Learn More Indiana – • State Fair Responsive Design Website
• ICW Torchbearer Awards Application KnowHow2GO • State Fair Fairgrounds Website
• BMV Specialty Plate Authorization • DOC Evidence-Based Practice • Indiana State Fair WebCMS
• BMV CDL Skills Testing Application CMS Subsite Implementation
• ICRC Additional Agencies • ISDH flu.in.gov
Application Enhancements • GIS Website • CHE Website Redesign
• DNR Reserved Hunt Registration • ISP CrossFit Website • SEAC PDF Search
Enhancement Past Hunt Preference • CHE Learn More Indiana – • SSACI/CHE eStudent Enhancements
• DNR SHAARD Web Service Cash for College • IOT Responsive Design Initiative
• IDOI Rate Watch Application • Indiana Bicentennial Website • INPRS Document Search