1. ARIZONA INTERACTIVE REPORT 2012
INSIDE
Featured Projects............... 2
Sites and Applications
Completed by the
Arizona Portal.................... 4
2012 Transaction Data. . ...... 7
Executive Summary
Fun Facts Vision for the State
One of the top priorities of Arizona’s Chief Information Officer Aaron Sandeen
Phoenix, Ariz., is the fifth-largest
has been data sharing among agencies in an open and secure environment. In
city in the U.S., with a population
2012, the Arizona Strategic Enterprise Technology office – Arizona Department
of 1.4 million.
of Administration (ASET-ADOA) began work on building a state-managed
central repository for agency-related open data. The new Data Sharing Platform
(DSP) will enable agencies to consume, populate, and display agency, employee,
and services-related data from the DSP as well as aggregate and display feed
data from external agency data sources.
In conjunction with the state’s DSP project, Arizona Interactive was appointed
Phoenix to complete a redesign of AZ.gov, the state’s official website. The redesign included
the website template design, the design and installation of a Drupal infrastructure,
development of the site’s dynamic applications, and the integration with the state’s
DSP. Working collaboratively with the state, Arizona Interactive deployed the new
AZ.gov alpha site on Dec. 26, 2012.
The amount of copper on the roof
As online systems have become increasingly critical for the smooth operation
of the state’s Capitol building is
of the state, the importance of ensuring the continued operation of those systems,
equivalent to 4.8 million pennies.
and their rapid recovery, had become paramount. It became pertinent to have a
secondary disaster site in place that would allow the state to failover, in minutes,
Blue and gold are
when a problem was detected, protecting against unwanted downtime, and
the official state colors.
ensuring that state citizens and employees did not experience a loss of service
while the failover occurred.
| continued on page 5 |

2. Featured Projects
Arizona Game and Fish Department – The success of the
Hunt Draw Application AGFD Hunt Draw appli-
In late 2011, Arizona Interactive launched the Hunt Draw application cation has solidified the
for the Arizona Game and Fish Department (AGFD). After multiple portal’s ongoing partner-
failed attempts by other vendors to provide citizens with this online ship with the Arizona
service, AGFD and Arizona Interactive partnered to launch the first Game and Fish Depart-
successful Hunt Draw application in Arizona. By the end of 2012, ment. In the upcoming
approximately one year after launch, four hunt draws had successfully years, AGFD seeks to
completed; the adoption rate had increased nearly 100 percent and continue improving its
survey results reflected a 97 percent positive user satisfaction rating. Online Licensing System,
In October of 2011, the portal closed the first hunt draw for AGFD. build a Dealer Licensing
The application was available to the public for only 10 days during Automation System,
the normal six-week window, yet, during this time, the system provide multiple mobile solutions to Arizona citizens, and build a
processed more than 7,600 transactions and accepted more than Game and Fish portal. AGFD has expressed the desire to continue
$326,000 in payments. working collaboratively with Arizona Interactive to build and deliver
In each subsequent hunt draw window, AGFD realized greater these online solutions to Arizona citizens.
adoption rates and increased customer satisfaction. By the end of
2012, the Hunt Draw application had processed more than $4.5 AZ.gov Redesign Initiative
million. The tables below reflect the 2012 AGFD hunt draw transaction ASET-ADOA and Arizona Interactive understand that the
and survey results. state Web portal (www.AZ.gov) is the gateway to Arizona, and is
2012 Draw Results
Application Application Permit Permit Hunt License Total
Hunt Year Season Applicants
Trans. Dollars Trans. Dollars Dollars Dollars Dollars
2012 S 11,707 7,396 $87,802.50 4,800 $203,431.00 $291,233.50 $238,619.00 $529,853.00
2012 F 85,942 64,590 $644,565.00 8,995 $1,889,3853.50 $2,533,950.50 $1,919,977.75 $4,453,928.25
2012 M 74,275 54,505 $557,062.50 15,325 $1,015,710.25 $1,572,772.75 $354,208.75 $1,926,981.50
Totals 171,924 126,491 $1,289,430.00 29,120 $3,108,526.75 $4,397,956.75 $2,512,806.00 $6,910,762.75
2013 S 23,387 14,920 $175,402.50 – – $175,402.50 $390,283.75 $565,686.25
2013 F – – – – – – – –
2013 M – – – – – – – –
Totals 23,387 14,920 $175,402.50 – – $175,402.50 $390,283.75 $565,686.25
Note: The 2013 fall and mid-year hunts are pending.
2012 Year-End Survey Results
How Satisfied?
Very Satisfied
Very Satisfied 2014 71.12%
Satisfied Quite Satisfied
Quite Satisfied 629 22.21%
Satisfied
Satisfied 117 4.13%
2 | ARIZONA INTERACTIVE REPORT 2012

3. Arizona Interactive
fundamental to providing insight regarding how Arizona citizens
Supports the Community
work, live, play, and interact with state government. The shift to
a dynamic site that enables citizens to obtain desired informa- M embers of Arizonayear including the Susanto several commu-
nity projects this
Interactive contributed
G. Komen Race for
tion from one location is integral to the state’s new vision, and in the Cure, Toys for Tots, and St. Mary’s Food Bank.
late 2012, ASET-ADOA and Arizona Interactive began working
collaboratively to reshape the AZ.gov state portal website.
In early November 2012, ADOA began work on building the Susan G. Komen Race for the Cure
state’s new Data Sharing Platform (DSP) and Arizona Interactive Fifteen members participated in
was contracted to design and implement the first two phases our NIC Strive to Survive
of the Drupal Hosting Architecture, build multiple PHP team for the third consecutive
year and participated in the 5K
walk to support breast cancer
awareness. The Phoenix area race
had more than 21,000 participants in total, raising enough donations
to provide almost 32,000 mammograms to Arizona residents.
Toys for Tots
All members of Arizona Inter-
active, along with multiple
building employees, contributed
to this drive. Together, we were
applications, and design and build the website pages in Drupal’s able to collect a significant number of toy donations this holiday
OpenPublic platform. Working in conjunction with the Arizona season for local children in need.
Department of Administration (ADOA), the redesign of AZ.gov
will be completed in a phased approach, with the alpha site
delivered in late December 2012, the beta site completed in the St. Mary’s Food Bank
first quarter of 2013, and the final production site launched by This year, members of our portal staff took time out to assist the food
the second quarter of 2013. bank in packing food to help those who are less fortunate in our
Starting in early November, Arizona Interactive completed community. In one evening, we were able to collectively pack 29,160
the design and implementation of the responsive Drupal theme, pounds of meals comprised of 3,240 emergency food bags.
built the APIs needed to communicate with the state’s DSP, and This effort resulted
designed and built the Agency Directory, Search and Results in more than 3,000
pages, and RSS feed applications for the new AZ.gov site. Addi- families receiving food
tionally, the portal built a robust hosting environment in both during these difficult
the ADOA Phoenix and Tucson failover data centers. economic times.
As the new AZ.gov website continues to evolve, ASET-ADOA Additionally, this
and Arizona Interactive are dedicated to becoming a leader in year also marked our second year collecting nonperishable items
state government by delivering continued innovation, new for our local food bank during the holiday season. In this effort, we
mobile services, and state-of-the-art design. Working together, collected almost 200 pounds of food for those less fortunate in our area.
ASET-ADOA and Arizona Interactive expect the delivery of an In 2013, the portal is committed to increasing our community service
award-winning site to the citizens of Arizona in 2013. and plans to add additional projects such as Habitat for Humanity, as
well as other donation drives benefiting local organizations. n
ARIZONA INTERACTIVE REPORT 2012 | 3

4. Sites and Applications Completed by the Arizona Portal
2012 Completed Projects Each Quarter
I
n 2012, Arizona Interactive completed 30 projects
for the state of Arizona, including five new website
1st Quarter 2012 PROJECT
designs such as the Governor’s Office of Innovation
ASET Education Dashboard
AZ Ready site, the first website design in Drupal OpenPublic
AZSTATS.gov Redesign and Improvement
for the Department of Weights and Measures, and the alpha
ASET Annual Report
version (phase one) of the state’s official website, AZ.gov. ASET.gov Template Redesign
In mid-July, the Arizona Ready website was launched to Variable Projects ASET.gov Template Redesign (addendum)
the public by Governor Jan Brewer. This initiative provides AGFD Watercraft Enhancements
Disaster Recovery Initiative (*excluding CAVU effort)
specific and measurable goals recommended by statewide
MVRRS File Encryption Key Setup for Mobile Home
education and business leaders. Additionally, the website Customers
offers an online data tool that monitors the state’s progress in Event Registration
OWN – DB2 Conversion to SQL Server
reaching education goals. Governor Brewer is very proud of
Internal Projects AZ: Secure Checkout Service Enhancements
this initiative, stating “This online
Build New SQL Server Environment for DB2 Migration
Education Report Card puts right ASET Drupal Environment Build/Setup
at parents’ fingertips some of the
most critical information about 2nd Quarter 2012 PROJECT
the quality of our schools and the
ASET – Two-Page Illustrator File
achievement of our students.” & PowerPoint Template Design
In July 2012, Arizona Interactive AZ Dental Board – SCS Integration
ADEQ CGP Project and Integration with SCS
completed the redesign of the
Variable Projects RCE Licensing and Admin App Rewrite
Department of Weights and Measures website in Drupal. MSGP SWPPP Enhancements
With the state’s Drupal content management initiative in ADWM Website Design + Photos
place, the state was determined to make forward progress AGFD Watercraft Licensing Period Enhancements
on the redesign of the state’s official website, AZ.gov. The RCE Website
Physical Therapy – DB2 Conversion to SQL Server
new AZ.gov website is responsive in design and dynamic in
DES Administration – DB2 Conversion to SQL Server
content, has been designed to integrate with the state’s Data Internal Projects
Cybertrust Certification Effort (1st & 2nd Quarter)
Sharing Platform, and is accessible through various mobile Turn Off 1st Set of IBM Servers (2nd Quarter)
devices. In late December, working in conjunction with the
state, the portal delivered the first phase (alpha version) of the 3rd Quarter 2012 PROJECT
new AZ.gov responsive website design. The site captures the MVRRS QDSEE Printing Enhancement
beauty of Arizona while providing smart search ability and MVRRS Report Sorting
enhanced usability. MVRRS Report Exporting
Variable Projects
MVRRS ACR-12_QDSEE Segment Changes
In addition to the projects completed for various state
Watercraft Enhancement 2
agencies, the portal completed 39 internal projects this Hunt Draw Application Enhancements
year. These projects resulted in a cost savings to the state Moved MVRRS Off of WebSphere onto JBoss
and portal, provided additional security to the state’s AGFD Hunt Fish – DB2 Conversion to SQL Server
infrastructure, and/or facilitated enhanced functionality to AGFD Hunt Draw – DB2 Conversion to SQL Server
Convert from Tivoli Monitoring to Zabbix
existing systems. The internal projects completed in 2012
Internal Projects Turn Off 2nd Set of IBM Servers
included the conversion of 20 applications from DB2 to Blade & ESXi Upgrades
SQL Server, Secure Checkout Utility enhancements, Drupal WebDefend Configuration
environment installation, Terremark SMP Certification efforts, SiteScope Migration From IBM Server and Upgrade
SISPO Upgrade
and installation of upgraded equipment.
4 | ARIZONA INTERACTIVE REPORT 2012

5. Executive Summary
| continued from page 1 |
Disaster Recovery
The completion of a robust disaster recovery site in Arizona
4TH Quarter 2012 PROJECT
marked another major milestone for the state of Arizona in 2012.
AZ.gov Drupal Hosting Environment Installation –
Prior to this failover solution, the state’s disaster recovery capabili-
Phase One
ties consisted of tape restoration at an off-site location. The new
Arizona OpenBooks Public and Administrative
Application V2 Project solution provides a complete failover site, located at the ADOA –
Arizona OpenBooks Public and Administrative Tucson Data Center facility. The new site utilizes load balancing
Application V2 Project – Enhancements
and real-time synchronization of most data. It is architected to take
MVRRS Batch Encryption Setup for Maricopa
County Dept. of Finance over in the event of a partial or full outage at the main ADOA –
Variable Projects
MVRRS Batch Encryption Setup for City of Mesa Phoenix Data Center location.
Personnel Department
MVRRS Batch Encryption Setup for American
Traffic Solutions Inc.
AZ.gov Website Redesign Initiative –
Applications Phase One
AZ.gov Website Redesign Initiative –
Design Phase One
Build the Border Fence –
DB2 Conversion to SQL Server
Keep AZ Safe – DB2 Conversion to SQL Server
Contact AZ – DB2 Conversion to SQL Server
License Lookup – DB2 Conversion to SQL Server
License Administration –
DB2 Conversion to SQL Server
GOHS DUI Reporting –
DB2 Conversion to SQL Server
GOHS DRE Reporting –
DB2 Conversion to SQL Server
ASBP Administration –
DB2 Conversion to SQL Server
ASBP Licensing –
DB2 Conversion to SQL Server & Pharmacy
Convert to New Template and File Encryption State Transparency
Internal Projects AZ: Secure Checkout Service – In March 2012, the Arizona OpenBooks Transparency applica-
DB2 Conversion to SQL Server and Update Template tion was again acknowledged in “Following the Money 2012”
SOWS (SowsDailyStatisticsReport) –
as one of the top transparency sites in the United States. Addi-
DB2 Conversion to SQL Server
tionally, according to the annual report by the Arizona PIRG
SOWS (SowsParser) – DB2 Conversion to SQL Server
Watercraft – DB2 Conversion to SQL Server
Education Fund, “Arizona was ranked as one of the leading
Secure File Transfer –
states with the most comprehensive transparency websites,
DB2 Conversion to SQL Server along with Texas, Kentucky, Indiana, Louisiana, Massachusetts,
GovInfo – Import New Map and Legislator Info and West Virginia.”
Invasive Species Site Update (4th Quarter) In an effort to increase transparency in Arizona, Arizona
Migrate Load Balancers from IBM Equipment
Interactive worked with the General Accounting Office this year
Convert from IBM NFS to GlusterFS
to enhance the existing OpenBooks application by providing
Migrate Off of TSM Backups
functionality that will permit approved Arizona schools, munici-
JBoss 7 Server Build and Config.
palities, cities, and other state entities to utilize the capabilities
Migrate DOI Lookup From WebSphere to JBoss
of the new Arizona OpenBooks system. This enhancement will
enable the state to provide greater transparency to constituents. n
ARIZONA INTERACTIVE REPORT 2012 | 5

6. Featured Employee: Mobile Technology Leadership
Charity Carney NIC
is at the technology forefront for providing electronic government
services for all types of devices, and today is the largest provider of
C harity began her career with Arizona
Interactive in June of 2010 as the
office administrator. It was not long before
official government mobile apps in the United States. The company has launched
more than 100 government mobile applications, and was the very first to develop
government iPhone, iPad, and Windows Phone applications. NIC is focused on
she was successfully running the office, ensuring that our partners have access to the latest technologies for providing
identifying new ways to save the portal electronic services. We are constantly reviewing, testing, and developing for these
money, improving existing processes, and innovative new technologies.
overseeing community service initiatives. We employ a “mobile first” strategy, and believe that today’s evolving tech-
Therefore, when the opportunity arose in nology requires all online services to be developed with a mobile consideration.
October of 2011 to promote Charity, the A November 2012 study by the Pew Center ’s “Internet & American Life Project”
decision was simple. reported that 56 percent of all cellphone owners use the device to access the
Internet – up from
25 percent just three
years ago. And the
Center ’s April 2012
study noted that
among smartphone
owners, young adults,
minorities, those with
no college experience,
Charity Carney
and those with lower
Charity has now been in the role of household income
Project Manager for just over a year. During levels are more likely
this time, Charity has built a strong rapport than other groups to
with her partners and team members. say that their phone
Charity is dedicated to performing a great is their main source of Internet access. Mobile is expanding the availability of
job and applies her drive and dedication to eGovernment services to more Americans, and NIC is developing new mobile
all her job responsibilities. With her deter- services as accessibility continues to grow.
mination and ambition, Charity has quickly In addition to native mobile apps, we also lead in mobile Web expertise, using
become the team superstar. HTML5 or “responsive design” to write one set of code that automatically detects
Charity’s commitment to quality was what type of device is being used, be it desktop computer, laptop, smartphone, or
evident in her performance when she began tablet. Responsive design not only automatically detects the device, but scales the
managing a licensing application for the design and formats content accordingly. This approach not only provides conve-
Arizona Board of Respiratory Care Examiners. nience to those using the service, but is also efficient for government partners, as
Charity worked very closely with this partner one set of code is written and maintained.
to isolate and resolve any issues and concerns Another aspect of our mobile expertise allows our portals to work together to
expressed by this partner. She identified share the code so that other apps can be quickly created. For example, a practice
a useful method to track and manage the driver exam app for the iPad was rapidly deployed to six state portals. This sharing
project’s progress and communicated with the allows all of our portal partners to benefit from the applications we develop as well
partner every day. We hope your agency will as the best practices we have established.
have the opportunity to put her skills to work Since we developed the first mobile application for Palm devices in the mid-
for your next application project. 1990s, we never stopped innovating and harnessing the power of the latest
technology to deliver efficiencies to citizens and businesses. n
6 | ARIZONA INTERACTIVE REPORT 2012

7. 2012 Transaction Data
This year the portal processed more than $68.2 million in payments for the state of Arizona.
This is an increase of almost 16 percent from last year.
Total Credit Card Transactions Total Cash and ACH Transactions
Total number of CAVU Total Amount of CAVU
Number of Total Amount of
Month/Year Month/Year Cash & MVRRS ACH Cash & MVRRS ACH
CC Transactions CC Transactions
Transactions Transactions
Jan. 2012 40,012 $3,278,763.90 Jan. 2012 3,660 $2,134,702.03
Feb. 2012 66,948 $4,385,925.39 Feb. 2012 4,209 $2,595,127.67
Mar. 2012 28,025 $4,245,973.78 Mar. 2012 5,829 $2,887,575.69
Apr. 2012 20,035 $2,804,967.14 Apr. 2012 4,245 $2,631,590.80
May 2012 35,282 $3,102,786.63 May 2012 4,978 $2,594,066.77
June 2012 64,592 $3,818,696.09 June 2012 4,059 $2,436,148.73
July 2012 36,078 $3,967,508.42 July 2012 3,826 $2,196,102.07
Aug. 2012 22,472 $3,113,947.64 Aug. 2012 4,252 $2,338,887.10
Sep. 2012 23,215 $3,218,969.61 Sep. 2012 3,532 $2,294,649.29
Oct. 2012 39,223 $4,334,367.63 Oct. 2012 4,113 $2,229,407.76
Nov. 2012 24,776 $2,559,047.78 Nov. 2012 3,579 $2,255,175.27
Dec. 2012 16,619 $2,133,275.91 Dec. 2012 3,288 $667,103.69
Totals 417,277 $40,964,229.92 Totals 49,570 $27,260,536.87
Total Credit Card, Cash, and ACH Transactions
Total Credit Card, Total Credit Card,
Total Credit Card, Cash, and ACH
Month/Year Cash, and ACH Cash, and ACH Payments Processed ($M)
Payments Received Payments Processed
JAN. 2012
Jan. 2012 43,672 $5,413,465.93
FEB. 2012
Feb. 2012 71,157 $6,981,053.06
MAR. 2012
Mar. 2012 33,854 $7,133,549.47
APR. 2012
Apr. 2012 24,280 $5,436,557.94
MAY 2012
May 2012 40,260 $5,696,853.40
June 2012 68,651 $6,254,844.82 JUNE 2012
July 2012 39,904 $6,163,610.49 JULY 2012
Aug. 2012 26,724 $5,452,834.74 AUG. 2012
Sep. 2012 26,747 $5,513,618.90
SEP. 2012
Oct. 2012 43,336 $6,563,775.39
OCT. 2012
Nov. 2012 28,355 $4,814,223.05
NOV. 2012
Dec. 2012 19,907 $2,800,379.60
DEC. 2012
Totals 466,847 $68,224,766.79
$0 $1 $2 $3 $4 $5 $6 $7 $8
ARIZONA INTERACTIVE REPORT 2012 | 7

8. 400 E. Van Buren St., Suite 350
Phoenix, AZ 85004
(602) 256-9075
www.az.gov
© 2013 Trozzolo.com
A Cybersecurity Breach Could
Cost States a Lot More Than Credibility
E
veryone talks about cybercrime and the need for partners still need to be aware that 100 percent of the risk
heightened security measures for state enterprises. cannot be outsourced.
In fact, 81 percent of state officials surveyed said cyber- NIC’s chief security officer, Jayne Friedland Holland, helps
security is the most important challenge they face. The question educate partners on the many layers and complexities involved
is, are states doing enough to protect their sensitive information with PCI compliance and security issues. In a recent white paper
when cybercriminals and hacktivists are on the increase in by the Center for Digital Government, she cites, for example,
numbers and sophistication? Unfortunately, the wealth of that many call centers record agent conversations for quality
personally identifiable information (PII) and sensitive business assurance purposes. If those recordings include customers
data makes states attractive targets. providing their credit card information, then the recordings
The investment to keep security measures current and must be secured in accordance with PCI guidelines and stan-
valuable data safe is relatively small when compared to the dards. Examples such as this are areas where some forget the
potential costs of a major breach. Consumer confidence can many layers of compliance to keep data secure.
plummet, reputations can be damaged beyond repair, legal How secure are your applications and data? Do you know
action can drain resources, and the negative effects can ripple which compliance issues are the responsibility of the portal and
far and wide, even entangling elected officials as high up as a which are the state’s responsibility? Your portal’s teams can put
governor in one state. you in touch with NIC’s Corporate Security Team for a presenta-
NIC’s corporate and portal security teams continuously tion on compliance and security.
monitor online applications and systems to detect vulnerabili- With states currently targeted by literally millions of security
ties, and adhere to the highest levels of payment card industry threats every week, heightened vigilance is of immediate and
(PCI) compliance. Yet, even with most of the risk outsourced, critical importance.