This document outlines a presentation about using eG Enterprise to provide fast and easy performance monitoring of Citrix XenApp/XenDesktop environments. It discusses how current Citrix performance management can be slow and manual when issues span multiple tiers. eG Enterprise provides comprehensive, automated monitoring across infrastructure tiers to quickly detect, diagnose, and resolve performance bottlenecks through a single intelligent dashboard. The presentation includes examples of how eG Enterprise detected and alerted on memory, CPU, and disk I/O bottlenecks through automated diagnosis and pre-emptive detection.

1. Presenter
Bala Vaidhinathan | CTO | eG Innovations
Citrix XenApp/XenDesktop Performance
Monitoring made Fast and Easy
with eG Enterprise

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Moderator
Holger Schulze
VP Marketing
eG Innovations
Holger.Schulze@eginnovations.com

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Agenda
 Citrix performance management today –
What, Who, How
 Citrix Performance Management made fast
and easy with eG Enterprise
 Product Tour
 Q & A

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Today’s Presenter
Bala Vaidhinathan
CTO, eG Innovations
bala@eginnovations.com

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Citrix Performance Management Today
What
Who
How

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WhoWhat
Citrix Performance Management
How
Sharefile
Control
Device
Manager
Citrix
Performance
Management
No longer just one tier that needs
to be managed!

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WhoWhat
Citrix Performance Management
How
Profile
Management
Sharefile
Control
Device
Manager
Citrix
Performance
Management Citrix performance management
must cover the non-Citrix tiers as
well.

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WhoWhat
Citrix Performance Management
How
User complaints are about the
“service”, not about individual
tiers.

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Who
Citrix Performance Management
HowWhat Who
Citrix Architect
• Responsible for architecture, planning, growth of Citrix environment.
• Interested in evaluating performance of different technologies; Long term
bottleneck analysis, capacity planning and forecasting
• Handles day to day operations of the Citrix service
• Required to detect, troubleshoot, resolve performance issues that impact the user
experience; requires views into the real-time performance of every tier
Citrix Service Manager
• Handles user complaints
• Interested in quickly resolving the problem; Needs to be able to figure out quickly
who should handle a problem – network? Database? Citrix? VMware?
Helpdesk

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Who
Citrix Performance Management
HowWhat How
Citrix Director with EdgeSight
Citrix
Director/
EdgeSight
Director/EdgeSight offers
visibility into Citrix XenApp,
XenDesktop, Netscaler.
Capabilities for helpdesk to drill
down into user sessions and view
performance of desktops.

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Profile
Management
Now What If …
Sharefile
Control
Device
Manager
Citrix
Director/
EdgeSight
one of the other tiers is impacting the Citrix user experience.
Let’s look at a quick real-world scenario ….

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A Real-World Example
08:00
User to the helpdesk – “my application access is very slow. I am not able to
work properly.”
8:00AM
Helpdesk
We will
get on it
right
away!

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Network Web on
ESX
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Endpoint
Where is the Root-Cause?
SAN
Switch
“My
application is
slow!”
What is the root cause of the service problem?
Network? VMware? AD? SQL? Storage? Profile Server?

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What Follows …
Citrix Director / EdgeSight
VMware VCOPS - Virtual
Task Manager - Windows
Event Viewer - Windows
EMC Ionix - Storage Cisco UCS Manager - Hardware
CiscoWorks - Network

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The Troubleshooting conference call

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A Real-World Example
08:00 Helpdesk receives a call that application access is slow
09:00
Helpdesk has received many calls that application access is slow. The Citrix
admin is called to look at the issue.
11:00
The Citrix admin has reviewed Director/EdgeSight metrics, has killed the
offending process. But user complaints persist.
12:00
The Citrix admin decides to reboot the server but the problem persists even after
the reboot.
13:00
The problem does not appear to be specific to Citrix. The Citrix admin calls
for a conference call with the other administrators .
17:00 After hours of troubleshooting, the problem is identified in the VMware tier!
Slowandmanualdiagnosis

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Citrix Performance Management
with an Intelligent Xen Dashboard

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Real-World Example - Revisited
06:30
The helpdesk receives an automatic alert saying that access to Ctirix is
slowing down. No user has been impacted yet.
6:30AM
Helpdesk
This looks
odd. Let’s
get to the
bottom of
this before
users start
calling …

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Triage Problems Quickly
The application that is
responsible for the slow
down – a samba backup
job
6:35AM
Helpdesk
Yup, the
backup job
is taking up
resources
…

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The Result
06:30 The helpdesk seels an alert of a slowdown with Citrix access.
06:35
The helpdesk reviews the service topology and determines that there is an
issue on the VMware server. Contacts the VM administrator.
06:45
The VMware administrator realizes that the backup job is impacting the user
experience. Reschedules the backup job for later in the evening.
Citrix Performance
Management Made
Rapidandautomated
diagnosis

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Intelligent Xen Dashboard - Tour
… not like that
… but like this!

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End to End Performance Management
Profile
Management
Sharefile
Control
Device
Manager
Citrix
Performance
Management
eG Enterprise gives you
comprehensive coverage

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The EG Innovations Approach
Automated
Diagnosis
User
Experience
Management
Right-Sizing
& Capacity
Planning
Pre-emptive
Alerting
Total
Performance
Visibility
End User
Experience
Storage
Connection
Brokers
Profile Servers
Network
Applications
Virtualization
Infrastructure
& App Performance
Service
Performance
Online
Banking
Accounting
Trading
Patient
records
. . .
eG Enterprise

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Case of a Memory Bottleneck!
The Physical Memory Utilization
on Citrix Xen App Server YKCXT05
is very high (around 99%). Using the
eG Detailed Diagnosis (Magnifying
Glass) , We can drill down into the
top Processes consuming High
Memory on this server.
eG was able to
monitor and alert
on the Memory
Bottleneck
identified on the
Citrix CXT05.
Preemptive
Detection
& Alerting

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Case of CPU Bottleneck!
The CPU Utilization on Citrix
Server CXT05 was at nearly
100% for more than 30
minutes. We also see the CPU
RUN Queue Length increase
confirming a CPU bottleneck.
eG was able to identify the
process which was
responsible for the high
CPU Utilization –
Powerpoint.exe
Preemptive
Detection
& Alerting

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Case of Disk I/O Bottleneck
Clicking the Magnifying glass
reveals the Root Cause which
turned out to be a rogue
process consuming Disk I/O
Preemptive
Detection
& Alerting

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Use Case – Performance Optimization
A few of the servers
are handling most of
the sessions
Citrix Architect

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Use Case – Successful Migration
Performance before migration Performance after migration
XenApp 4.5 to 6.5
XenApp 6.5 to 7.5
XenDesktop 5 to 7.5

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Use Case – Bottleneck Analysis
Analyze which tier is the
bottleneck
Citrix Service
Manager

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Use Case – Bottleneck Analysis
Review how to avoid
performance issues
Citrix Service
Manager

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Forecast the Future
Memory bottleneck
preventing addition of
more Desktops
Citrix Architect

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Forecast the Future
Predicted FUTURE
performance based on
the past
Citrix Architect

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ROI of Performance Management eG Enterprise
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce
Infrastructure Cost &
Avoid Cost Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

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About eG Innovations
eG Innovations is the only enterprise-class performance
management solution that provides virtualization-aware
correlation and complete visibility across every layer and every
tier of dynamic & complex cloud, virtual, and physical IT
environments to reliably deliver mission-critical business
services.
Worldwide
Locations USA, UK, Netherlands, Singapore, Hong Kong, India
Customers Over 1000 customers
Certifications
Awards
& Recognition

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Customer Success

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• Citrix Ready – www.citrixready.com
• eG Innovations – www.eginnovations.com
• Bala Vaidhinathan - info@eginnovations.com
eG Innovations Resources
• XenApp Monitor – www.eginnovations.com/xenapp
• XenDesktop Monitor – www.eginnovations.com/xendesktop
• Product Trial – www.eginnovations.com/trial
Resources, Q & A

37. Only for Citrix Platinum
Customers
Get eG Xen Dashboard at
15% off
until August 31, 2014
Contact us to Sign Up
sales@eginnovations.com
http://www.eginnovations.com