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BIllingViews
  Consumer Survey:
  Are U.S. Mobile Subscribers Ready to Replace Debit & Credit
  Cards with Direct-to-Bill Mobile Payment?




                                                                                 1
© Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
Survey Detail                                                                                           BIllingViews

We asked: If you bought something using your mobile phone,
would you consider charging it directly to your mobile bill?

                                                                                 15% said they would.
                                        4%
                                                 11%
                                                                                 o 42% prefer credit card.

                                                                                 o 28% prefer debit card.
                                                            15%
           42%                                                                   o 15% make lack of trust in their
                                                                                 provider the decisive issue.

                                                                                 o 28% of those who said “Yes”
                                               28%                               specify that they’d want loyalty
                                                                                 points.

   Yes, but only if I get points.                  Yes, that sounds good.

   No way, I don't trust my provider.              No, I'd rather use my debit card.

   No, I'd rather use my credit card.
                                                                                                                     2
© Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
The Panel                                                                                                 BIllingViews


      Survey Respondents by Operator

                      Verizon
                                                                                 Panelists had to subscribe to
                      Wireless                                                   mobile service from one of the
                       12%
                                                                                 U.S. “Big 4.”
         T-Mobile
           12%                                    AT&T
                                                 Wireless                        o This was a preliminary survey of 500
                                                  44%                            people.

                   Sprint                                                        o Respondents are weighted in favor of
                    32%                                                          AT&T & Sprint.




                                                                                                                   3


© Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
Sentiment by Operator                                                                              BIllingViews

  Verizon                                  T-Mobile

                          Yes
                                                                      Yes
                          13%
                                                                      19%
                                                                                 Sentiment is similar
                                                                                 across operators.
                No                                     No
               87%                                    81%

                                                                                 o Statistical relevance is valid
  Sprint                                    AT&T
                                                                                 when we break responses down
                              Yes
                                                                       Yes       to “Yes” & “No.”
                                                                       14%
                              20%
                                                                                 o Each operator has a significant
                                                                                 portion of subscribers already
                                                                                 willing to adopt.
             No                                            No
            80%                                           86%



                                                                                                             4
© Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
By Age and Gender                                                                                 BIllingViews

          Age Group                     % Yes                 34 and under segments are most
      18 to 24                              22%               amenable.
      25 to 34                              30%
      35 to 44                              12%               o Significant percentages are willing to
                                                              adopt, however, in 35 to 64 age groups.
      45 to 54                              13%
      55 to 64                              12%               o Debit card is greatest challenger in younger
      65+                                     5%              segments.

                                                              o Credit cards become more prevalent in
                                                              older segments.
    Men                                  Women
                       Yes
                       18%
                                                             Yes
                                                             13%
                                                                                 Men are slightly more ready
                                                                                 to adopt D2B mobile pay than
                                                                                 are women.
              No                                      No
             82%                                     87%
                                                                                                          5
© Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
What does it mean that 15% are willing to adopt?                                                                BIllingViews

             Potential D2B Mobile Pay Early Adopters
12,000,000

10,000,000

 8,000,000
                   9,757,440                                        9,626,760      30+ million customers
 6,000,000
                                   7,405,200                                       generating 9.1 Billion Debit
 4,000,000
                                                    4,138,200
                                                                                   Transactions Per Year.
 2,000,000

         0
                 AT&T Wireless       Sprint         T-Mobile         Verizon       Early Adopters Based On:
                                                                     Wireless
                                                                                   Survey responses by operator (Slide 3) x
                                                                                           US adult population over 18 x
              Annual Debit Transaction Opportunity                                       Respective operator market share*
3,500,000,000
3,000,000,000
2,500,000,000      2,927,232,000                                   2,888,028,000   Annual Opportunity Based On:
2,000,000,000                      2,221,560,000                                    Average 25 Debits per user per month** x
1,500,000,000                                                                             Early adopter estimates (above) x
1,000,000,000                                      1,241,460,000                                    12 (months)
 500,000,000
             0                                                                                             *Source: Chetan Sharma Consulting
                  AT&T Wireless       Sprint         T-Mobile        Verizon                                        **Source: Bank of America
                                                                     Wireless
                                                                                                                                    6
© Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
Conclusions from Initial Survey                                                  BIllingViews


    The potential for Direct-to-
    Bill mobile charging and
    payment is enormous.
    o Average of 15% of Big 4 Operators’
    subscribers are willing to adopt
    Direct-to-Bill Mobile Payments now.

    o That’s more than 30 million potential
    early adopters.

    o If operators earn their debit card
    purchases alone, it would translate into
    more than 9 billion transactions per
    year.




                                                                                         7
© Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com

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BillingViews Direct-to-Bill Mobile Payment Survey Details

  • 1. BIllingViews Consumer Survey: Are U.S. Mobile Subscribers Ready to Replace Debit & Credit Cards with Direct-to-Bill Mobile Payment? 1 © Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
  • 2. Survey Detail BIllingViews We asked: If you bought something using your mobile phone, would you consider charging it directly to your mobile bill? 15% said they would. 4% 11% o 42% prefer credit card. o 28% prefer debit card. 15% 42% o 15% make lack of trust in their provider the decisive issue. o 28% of those who said “Yes” 28% specify that they’d want loyalty points. Yes, but only if I get points. Yes, that sounds good. No way, I don't trust my provider. No, I'd rather use my debit card. No, I'd rather use my credit card. 2 © Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
  • 3. The Panel BIllingViews Survey Respondents by Operator Verizon Panelists had to subscribe to Wireless mobile service from one of the 12% U.S. “Big 4.” T-Mobile 12% AT&T Wireless o This was a preliminary survey of 500 44% people. Sprint o Respondents are weighted in favor of 32% AT&T & Sprint. 3 © Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
  • 4. Sentiment by Operator BIllingViews Verizon T-Mobile Yes Yes 13% 19% Sentiment is similar across operators. No No 87% 81% o Statistical relevance is valid Sprint AT&T when we break responses down Yes Yes to “Yes” & “No.” 14% 20% o Each operator has a significant portion of subscribers already willing to adopt. No No 80% 86% 4 © Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
  • 5. By Age and Gender BIllingViews Age Group % Yes 34 and under segments are most 18 to 24 22% amenable. 25 to 34 30% 35 to 44 12% o Significant percentages are willing to adopt, however, in 35 to 64 age groups. 45 to 54 13% 55 to 64 12% o Debit card is greatest challenger in younger 65+ 5% segments. o Credit cards become more prevalent in older segments. Men Women Yes 18% Yes 13% Men are slightly more ready to adopt D2B mobile pay than are women. No No 82% 87% 5 © Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
  • 6. What does it mean that 15% are willing to adopt? BIllingViews Potential D2B Mobile Pay Early Adopters 12,000,000 10,000,000 8,000,000 9,757,440 9,626,760 30+ million customers 6,000,000 7,405,200 generating 9.1 Billion Debit 4,000,000 4,138,200 Transactions Per Year. 2,000,000 0 AT&T Wireless Sprint T-Mobile Verizon Early Adopters Based On: Wireless Survey responses by operator (Slide 3) x US adult population over 18 x Annual Debit Transaction Opportunity Respective operator market share* 3,500,000,000 3,000,000,000 2,500,000,000 2,927,232,000 2,888,028,000 Annual Opportunity Based On: 2,000,000,000 2,221,560,000 Average 25 Debits per user per month** x 1,500,000,000 Early adopter estimates (above) x 1,000,000,000 1,241,460,000 12 (months) 500,000,000 0 *Source: Chetan Sharma Consulting AT&T Wireless Sprint T-Mobile Verizon **Source: Bank of America Wireless 6 © Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com
  • 7. Conclusions from Initial Survey BIllingViews The potential for Direct-to- Bill mobile charging and payment is enormous. o Average of 15% of Big 4 Operators’ subscribers are willing to adopt Direct-to-Bill Mobile Payments now. o That’s more than 30 million potential early adopters. o If operators earn their debit card purchases alone, it would translate into more than 9 billion transactions per year. 7 © Copyright BillingViews Ltd., 2013. All rights reserved. www.billingviews.com