In this eBook, we have offered 6 critical secrets that insurance firms need to understand in order to effectively compete in today's digital marketing environment: 1) Digital Media Changes How Consumers Search - and What They Search to Find. 2) Customer Engagement Has Become More Complex - and More Direct. 3) Six Steps Can Leverage the Buying Cycle to Enhance Customer Engagement. 4) Leveraging Digital Technology Has Become a Critical Task for Carriers. 5) Carriers Need to Reach Consumers at Every Stage of the Buying Cycle. 6) Engagement Points Exist at Every Stage of the Buying Cycle.