The document discusses taking the first steps toward implementing shared services. It recommends identifying all costs and risks, focusing on core versus non-core services, and looking for solutions to simplify complex problems. While shared services can deliver value if implemented well, changing to them is sometimes an emotional rather than logical decision. The document provides examples of potential shared services like research support, data storage, and virtual desktops. It advises finding partners with the right capabilities and proximity, and building a clear plan to implement and measure shared services.

1. Shared Services
Taking the first steps …
Andrew Hawkins
Business Development Director, Eduserv

2. Why all the noise ?
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3. Bringing out the value …
 Identify all the costs and risks
 Core services versus non-core
services
 Look for solutions to solve areas
of complexity or just remove the
“niggly” problems
 Focus resource on innovation and
improving delivery not managing
the commodity services
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4. The Elephant in the Room …
 Is the use of shared services a
logical or emotional decision?
 A reason can always be stood up
to not used shared service
…. However the general sense is that shared
services IF DONE WELL should deliver value
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5. Look for a starting point …
 Manageable
3
 Measurable M
 Malleable
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6. umfcloudpilot.eduserv.org.uk

7. Example - Researcher
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8. Example – Co-location Services
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9. Example – Virtual Data Centre
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10. Example – Virtual Desktop
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11. Example – SaaS Solutions
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12. Example – Managed Services
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13. umfcloudpilot.eduserv.org.uk

14. Find a Partner …
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15. Follow a check list …
 Proximity
 Sector Commitment
 Connectivity
 Operational and Delivery Capability
 Sustainability
 Agility
 Professional Services
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16. Build a Plan & Execute
 Up Front:
 Clear Scope
 Clear Deliverables
 Clear Timelines
 Clear Results and Output
 Clear next steps
 Manage, Review & Measure
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17. Eduserv
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18. Eduserv Services
 Cloud:
 Compute / Storage / File Storage
 “Pay as you go” or “Virtual data Centre” models
 SaaS Services
 Pilot Capability ie. VDI solutions
 Managed Service / Hosting options
 Data Centre Solutions
 Co-location
 With supporting services
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19. Questions?
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