Ian Sinclair, IPL presents 'Combatting the data headaches of the digital age', at the Eduserv Symposium 2013: In with the new.

1. 16th May 2013
Combatting the data headaches of the digital age
Combatting the data headaches of the
digital age
Ian Sinclair – Head of Public Sector Consulting

2. 16th May 2013
Combatting the data headaches of the digital age
Who are IPL?
Trusted, independent consulting and IT solutions
• Bath based, 300 staff, £28M+ turnover
• 35 years track record
• Clients large and small, local and global, all sectors
Business Consulting
• Turning information into a strategic asset:
• Information Management
• Enterprise Architecture
• Business Process Management
• It isn‟t all about technology

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Combatting the data headaches of the digital age 2
“data headache”?
• The total amount of global data is expected to grow to 2.7 zettabytes
during 2012 (up 48% from 2011)*
– Equivalent of every person sending 30 tweets/hour for the next 1200
years!
• Enterprises will manage 50 times
more data and files will grow 75
times in the next decade
• 80% of the world‟s data is
unstructured
What do I mean by the
* IDC Digital Universe Study 2011 (a zettabyte = 1021 bytes)

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Combatting the data headaches of the digital age 3
headache
• Digital by Default can only mean one thing…more data
– More data to manage
– More data to analyse
• It‟s a double-edged sword:
– Online delivery of services cuts costs
– BUT managing this data has added cost
• Action is required to manage this asset – now
• Think finances, think people, think property
• This is not solely a technology issue – it requires people with the right
skills
“Policy” is adding to this

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Combatting the data headaches of the digital age 4
Your people need to be skilled
in managing information
as an asset

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Combatting the data headaches of the digital age 5
skilled in information and data
• They used to be, but they aren‟t anymore
• Not new, but maybe new to the Public Sector
– Pre the “data explosion”
– Regulation and legislation provide the stick (CEOs go to jail)
– You‟ll just be fined
• This is everyone‟s responsibility
– Requires a culture change, this is not something “IT do”
– Training and education is critical
• „IM Basics‟
– Housekeeping, metadata, quality
Your people need to be

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Combatting the data headaches of the digital age 6
manage
• It‟s a critical business asset
• Challenges:
– Multiple citizen touchpoints and at all levels
– Increase in volume, variety and velocity
• Formal governance supported by stewards and custodians
• CRM = Citizen Relationship Management
• Skills required:
– Assurance: Data Quality, Master Data Management
– Retention: Records Management, Archiving, Digital Continuity
– Find: Enterprise Search
More data to

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Combatting the data headaches of the digital age 7
analyse
• Wider than traditional Management Information
– Trend analysis, predictive analytics, performance analysis
• „Tell a story with data‟
• Data visualisation:
– Interactive dashboards, heatmaps, bubblemaps
– Layering of data
– For internal and external consumption
• Skills required:
– Data analytics, mathematical bias
– „Information designers‟ to exploit the technology (presentation layer)
More data to

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Combatting the data headaches of the digital age
Summary
• You can‟t ignore this, data will continue to
grow at an alarming rate
• Asset management is required
• A lot can be learned from the Private
Sector, don‟t reinvent the wheel

10. 16th May 2013
Combatting the data headaches of the digital age