We are a fast growing BPO provider that offers call center, back office and IT solutions for companies that desire to effectively reduce operation costs while simultaneously maintain efficiency and total control over their processes. Our competitive call center rates can reduce as much as 40% of your existing operational costs. We are here to help you achieve unparalleled business growth while keeping your expenses at bay.

1. 2011
COMPANY OVERVIEW
C.H.G
Ebusiness BPO, Inc.
7/20/2011

2. 2 COMPANY OVERVIEW
Our company’s mantra is to deliver
global business solutions at
competitive rates to whomever and
wherever in the world. We operate
synergistically with our partners,
helping them achieve their goals
faster than they realize and giving
them an affordable respite from
labour and capital-induced costs.

3. 3 COMPANY OVERVIEW
TABLE OF CONTENTS
 ABOUT EBUSINESS BPO, INC.
 CORPORATE MANAGEMENT
 STATISTICS
 LOCATION & TECHNOLOGY
 LIST OF SERVICES
 CONTACT INFORMATION

4. 4 COMPANY OVERVIEW
ABOUT EBUSINESS BPO, INC.
Founded by three California-based entrepreneurs, Ebusiness BPO Inc. first began
operating in 2009 as a call center specializing in both outbound telemarketing and
inbound customer service, and as an outsourcing firm providing backend office solutions
like outsourced accounting and administrative work. Currently on its second year of
operations, the company has grown from 7 pioneer agents to nearly 200 employees so
as to accommodate the influx of clients and the growing demands of our service markets.
We have served clients mainly from
North America, United Kingdom,
Australia and Singapore. Altogether,
our list of ongoing clients has reached
more than a dozen with new
accounts opening up at the start of
June 2011. Our clients include credit
card companies, accounting firms,
America’s biggest surplus exporter
and payday loan companies, one of
Australia’s biggest telecom
companies, a UK lead generator
company, Singapore insurance firms, and private individuals with various web-based
commissions. We serve these clients straight from our operations facility in Cebu City,
replete with a conference room, a training room, a pantry, a manager’s office, a control
room, a server room and approximately 400 workstations with computer, headset and
VOIP provisions.
One unique quality of Ebusiness BPO is that its owners employ a hands-on
management strategy, which enables the detection of any oversight in the operations.
This hands-on management strategy also allows for solutions to be immediately provided
whenever unforeseen problems arise. Our company’s mantra is to deliver global business
solutions at competitive rates to whomever and wherever in the world. We operate
synergistically with our partners, helping them achieve their goals faster than they realize
and giving them an affordable respite from labour and capital-induced costs.

5. 5 COMPANY OVERVIEW
CORPORATE MANAGEMENT
Scott E. Johnson
PRESIDENT
Mark E. Johnson Almira S. Absin
VICE PRESIDENT DIRECTOR OF OPERATIONS

6. 6 COMPANY OVERVIEW
STATISTICS
Call and Contact Types Overall
Percentage Breakdown
20%
40%
Outbound Telemarketing
Inbound Customer Service
40%
Technical Support
Percentage Breakdown per Call/Contact Type

7. 7 COMPANY OVERVIEW
LOCATION & TECHNOLOGY
Ebusiness BPO Inc. is headquartered at Cebu City, Philippines, in an Information
Technology Building situated at the city’s most lucrative district, the Cebu Business Park.
The Cebu IT Tower 1 is duly accredited by the Philippine Economic Zone Authority and
at the 15th floor of the building, you can find our 400-seater headquarters.
All the workstations have Voice over Internet Protocol (VOIP) capabilities. Our
Automatic Call Distribution (ACD) system guides, manages and then distributes queued
calls evenly to agents. The moment an agent finishes a call, one of the calls from the
queue will automatically be dispatched to this direction. ACD can queue five calls at a
time, ensuring a continuous flow of calls which will then be channeled towards collecting
agents. Calls are straight from the US with both Eastern and Pacific connections. All these
connections are supported by five T3 circuit channels made of standard bundled glass
fiber instead of the usual thin copper.
Our computers use Linux and Microsoft Windows (i.e. XP Service Pack 2,
Windows 7 and Windows Vista) operating systems with .net framework 2.0. For our
servers, we use the following operating systems:
Mail server: CENTOS Predictive Dialer: UBUNTU Server
MSSQL server: Windows 2003 Asterisk Server: UBUNTU Server
MYSQL Server: CENTOS PABX: CENTOS
PHP Web Server: CENTOS Chat Server: CENTOS
ASP.net Web Server: Windows CRM server: CENTOS
2003
We use EyeBeam, X-lite, ViciDial or Magic Jack VOIP softwares for our voice-
based services, while we use various types of commercial softwares for non-voice
campaigns such as QuickBooks online (for accounting) and Express Scribe (for
transcribing).

8. 8 COMPANY OVERVIEW
LIST OF SERVICES
SALES ASSISTANT SERVICES
 Lead Generation
 Customer Databases
 Lead Verification ACCOUNTING AND BOOKKEEPING
 Appointment Setting SUPPORT
 Manage Voicemail
 Manage Follow-ups  Entering PO's and Invoices on
 Sales Force Management Quickbooks (online)
 Manage campaigns  Organizing finances on Excel
Spreadsheet
 Entering information on propriety
accounting software
CUSTOMER SERVICES  Start-up to advanced
bookkeeping
 Customer Service  Large CPA accounting staff
 Live Chat Support
 Email Management
 Help Desk
 Follow up Calls MARKETING SUPPORT
 Pre-Sales Queries
 Event planning/organization  Online Marketing:
support
 Search Engine Optimization (SEO)
 Pay Per Click Marketing
 Data mining
TECHNICAL SUPPORT
 Offline Marketing:
 Technical Helpdesk  Marketing Collateral
 ISP Support Development
 Windows Support  Direct Mail Marketing
 Basic Desktop Support  Content Writing
 Inbound calls
 Antivirus Support Internet
Support
 MS Office Support

9. 9 COMPANY OVERVIEW
RECRUITMENT/HUMAN RESOURCE
SUPPORT
 Search Job seekers Websites
 Send information packages
 Schedule and conduct interviews
 Conduct Preliminary interviews
 Make Follow-up Calls
 Send emails and post ads
ADMINISTRATIVE SERVICES
 Calendar Management
 Front Desk Management
 Appointment Setting
 Scheduling
 Editing and Proofreading
 Transcription and File
Conversions
CONTENT ASSISTANT SERVICES
 Website Articles
 Blogs
 Press Releases
 White Papers
 Website Content
 Training Material
 Marketing Collaterals
 E-book

10. 10 COMPANY OVERVIEW
CONTACT INFORMATION
EBUSINESS BPO, INC.
15TH Floor, Cebu IT Tower
Corner Archbishop Reyes and Mindanao Streets
Cebu Business Park
Cebu City, Philippines 6000
TOLL FREE: 1.866.583.2811
WEBSITE: http://www.ebusinessbpo.com
EMAIL: support@ebusinessbpo.com
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