Facilitation skills

1. Facilitating Meeting Skills Building Team and Discover Group Wisdom

2. Contents 1. Introduction 2. Basic Skills of Facilitator 3. Facilitating Opening 4. Facilitating Discussion & Decision 5. Facilitating Conclusion

3. 1. Introduction Know the basic

6. Meeting Progress Diagram Opening Discussion Concluding

9. 2. Basic Facilitation Skills Know the basic

10. Facilitation Dimensions

13. Make everyone feel comfortable & valued Small talks with participants Get to know them Use body language Thank participants

14. Encourage participation Use open-ended questions Divide into small groups. Consult the group Use visual aids Encourage Silent members

20. 3. Facilitating Opening Good Beginning

21. Facilitating Opening Review minutes Review minutes Welcome participants Go over and approve meeting objectives and agenda Set the tone and pace Introduce participants and yourself

26. Agenda Meeting Agenda Items to Bring to the Meeting Notes from April 4 th meeting – brainstormed ideas. Completed interview data. Meeting Preparation Facilitator role: Zaidi; Note Taker: Hamdan Zaidi AOB 3 Name and number of employees needed to be stationed at each promotional section 30 mins Uji Allocation of manpower in promotional items 2 Fix a time agreeable to everyone; Ways of communicate to employees 30 minutes Denish Decide closing time during Ramadan 1 Expected Outcome Duration Person In Charge Item No Norashikin (MC), Puan Zaleha (Entertain customers) Abseetees MTC of JMI Location 2.00 pm – 4.00 pm Time 2 nd Oct 2005 Date Denish, Uji, Wani, Zaidi, Guna,Rahmah, Isma, Nesan, Laurence, Alan Attendees Discussion of Preparation for Ramadan Sales Meeting Objective

28. Meeting Minute Meeting Agenda Meeting Minute Norashikin (MC), Puan Zaleha (Entertain customers) Abseetees MTC of JMI Location 2.00 pm – 4.00 pm Time 2 nd Oct 2005 Date Denish, Uji, Wani, Zaidi, Guna,Rahmah, Isma, Nesan, Laurence, Alan Attendees Discussion of Preparation for Ramadan Sales Meeting Objective OT provided No MC allowed 7 th Oct 2005 Denish (Floor meeting) Rahmah (Notice board) Shop close at 10pm. Communicate to employees 2 Review Agenda and approve Minutes 1 Remarks Deadline Person In Charge Item No

29. 4. Facilitating Discussions and Decisions Explore the Issues

37. 5. Facilitating the Conclusion Tie Up The Loose End

38. Facilitating The Conclusion Identify the next steps Evaluate the meeting Adjourn on a positive note

42. 6. Dealing With Challenges Crowd Control

45. 7. Summary

46. Test

47. Sharing

49. Summary Facilitating Meeting Skills Different perspective