This presentation includes the slides of the webinar part where Fabrizio Cardinali, CEO of eXact learning solutions North America, explains: 1. The contexts in which new generation LCMS systems are improving learning and knowledge personalization 2. The benefits of a blended learning content management strategy for your organization's learning ecosystem (To access the webinar recorded video please go to this link: http://vimeo.com/exactlearningsolutions/towards-next-generation-learning-content-management-ecosystem) If you would like to view the award-winning eXact learning LCMS demo part, please send us your request via email at info@exactls.com Learning Content Management Systems have shown significant ROI when correctly coupled with LMS systems to manage learning content production and procurement initiatives in large organizations. Executives dealing with new content strategies are now investigating what next generation LCMS systems could achieve in delivering more personalized and dynamic learning experiences for their workforces in their quest towards better rapid up-skilling, performance support and competency development within their organizations. What are the next possible steps in a learning content management strategy and infrastructure? How is the learning ecosystem going to evolve in the short term given a more proper LCMS-LMS integration level? What are the next generation LCMS features that will better support such organizational changes? This webinar was the first public presentation of the new release (version 10) of the world leading eXact learning LCMS Enterprise platform installed in more than 100 leading organizations worldwide. Attendees learned the need for – and the benefits of - next generation LCMS systems and saw how eXact learning LCMS version 10 and its unique list of new features can help their organization manage change towards learning personalization.

1. Atlanta • Perth • Florence • Milan • Rome • Sestri Levante
Towards Next Generation
Enterprise Learning Content Management (Eco)systems
Fabrizio Cardinali
CEO eXact learning solutions North America
Chair European Learning Industry Group
f.cardinali@exactls.com
Version 10
Version 5
Version 2

2. During the Webinar
Tweet @eXactlearning using the hashtag #exactLCMS
Ask your questions through
the question pane
eXact learning solutions © 2012

3. Webinar Facilitators
Minna Leikas
Marketing Manager - eXact learning solutions
Minna tweets @mleikas
Roberta Gogos
Social Communications - eXact learning solutions
Roberta tweets @rgogos
Despoina Charami
Online Marketing – eXact learning solutions
Despoina tweets @DCharami
eXact learning solutions © 2012

4. Webinar Agenda
1. Understand what an LCMS is today and how it may solve some of your
existing pain points
2. Understand how LCMS systems are evolving towards learning content
management and personalization “ecosystems”
3. Introduce the new eXact learning Packager version 5 and eXact learning
LCMS version 10
4. See them in action in a drill factory case study
5. Questions and answers
eXact learning solutions © 2012

5. Presenter
Fabrizio Cardinali
CEO eXact learning solutions North America & APAC
Email: f.cardinali@exact-learning.com
Twitter: @CardinaliF
Chair of Technical Committee from 2000 to 2002
Board of Directors from 2009 to 2011
Founding member of IMS Europe Active Engagement in
SCORM 1.2 & SCORM 2004 Cowriter
Open Knowledge Initiative – MIT
Global Strategy Advisor
Chair from 2010 to date
eXact learning solutions © 2012

6. Is your organization or end client
using an LCMS system today?
Poll 1
1. Yes
2. Considering adopting one
3. Not sure
4. No

7. How are Learning
Content Management Systems used today?
Mobile & Tablet-based Learning Digital Boards, Virtual Worlds, TV learning etc.
Producer Trainer
Managing change
in your learning content
strategies & lifecycles Trainee
Instructional Designer
Towards the future of Subject Matter Expert
learning
Instructor-led Training (ILT)
Web-based Training (WBT)
Whatever it may be eXact learning solutions © 2012

8. Managing change in your learning content strategy
Authoring Tools Learning Management Systems
Content Content
Producers Curators
Content
Consumers
Content
Providers

9. Managing change in your learning content strategy
Authoring Tools Learning Management Systems
Content Content
Producers Curators
10 Most Common Pain Points
1. Difficult to find existing content from past or distant productions
2. Hard to re-use templates across content productions
3. Having to produce content again for every new device
4. Having to test integration with new or multiple LMS platforms
Content
5. Not easy to interoperate with existing HR and ERP data Consumers
6. Need to integrate content from multiple departments (i.e. Technical, Marketing, Training)
Content
Providers Many content producers/vendors to coordinate, across different nations and languages
7.
8. A nightmare to manage large procurements processes for learning content production
9. Need to transform procurement and production towards a single stream
10.Need to standardize content production, course catalogues, access and delivery life cycles
.....

10. Next steps towards learning content personalization:
integrating enterprise content management workflows
Product
Multiple Output Channels
Documentation
Multiple Input Sources
W.B.T.
Common Source
Repository
1 3
Support Mobile Learning
Documentation
2
The Enterprise Content iPad Learning
Ecosystem
Marketing
Documentation
Product Training Documentation I.L.T.
Virtual Learning
Worlds
...Towards cloud-based cross-sourcing From single source/multiple output...

11. Next step towards learning content personalization:
interfacing business workflows
New Organizational Models New Labour Competencies New Personal Skills New Learning Methods
„e.g. Customer Interface
Management“
organizational individual
e.g. courses, learning
Sales & Channel Interconnection Skills Interconnection Skills communities path
Manager IP Essentials IP Essentials
Learning Object
IP Networks IP Networks
CRM Operations Mobile IP Mobile IP Learning Object
Support Manager TCP/IP TCP/IP
IRDA IRDA
Test
CRM Operations
IT-Security IT-Security
Support Assistant Online-Session
Product Skills Product Skills
Helpdesk Manager GPRS Routers GPRS Routers Learning Object
Corporate Access Corporate Office Access
Mobile Devices Mobile Devices
Classroom
E ei ni
r gs
Ereignis
Er e i ni
g s
F u n k t i On r g a n i a t i n s e i h e i
o s o n t
Customer Interface Sales Skills Sales Skills
F in
unkt o Organi at i nsei hei
s o n t
Er e i ni
g s
Er e i ni
g s Er e i ni
g s
Assistant Community
Infrastructure Sales
F u n k tO i n g a n i a t i n s e i h e i
o r s o n t
F u n k O i r ng a n i a F u n k t ii n e i
t o s t i n s eo h t
o n
Er e i ni
g s
Infrastructure Sales
Er e i ni
g s
E ei ni
r gs Er e i ni
g s
E ei ni
r gs E ei ni
r gs
F i n Organi at i nsei hei
unkt o s o n t
F in
unkt o Organi at i nsei heiunkt i n
s o nF o t
Billing & Collections Key Account Mgmt. Key Account Mgmt. Readings
Service Business
E ei ni
r gs
E ei ni
r gs E ei ni
r gs
Professional Service Business
... ...
...

12. Next step towards learning content personalization:
interfacing business workflows
New Organizational Models New Labour Competencies New Personal Skills New Learning Methods
„e.g. Customer Interface
Management“ Business workflows define the knowledge requirements... organizational individual
e.g. courses, learning
Sales & Channel Interconnection Skills Interconnection Skills communities path
Manager IP Essentials IP Essentials
Learning Object
IP Networks IP Networks
CRM OperationsTime 2 Mobile IP
product .vs. Time 2 Talent Mobile IP Learning Object
Support Manager TCP/IP TCP/IP
IRDA IRDA
Test
CRM Operations
„Traditional“ IT-Security „Future“ IT-Security
Support Assistant Online-Session
management value points Product Skills management value points Skills
Product
Helpdesk• Time
Manager GPRS Routers • Skills GPRS Routers Learning Object
• Costs Corporate Access • Competencies Corporate Office Access
Mobile Devices Classroom
• Resources • Talents Mobile Devices
E ei ni
r gs
Er e i ni
g s
Customer Interface Sales Skills
F in
unkt o Organi at i nsei hei
s o n t
Ereignis
Er e i ni
g s
F u n k t i On r g a n i a t i n s e i h e i
o
Er e i ni
g s
s o n
Er e i ni
g s
t
• Products
Assistant
Sales Skills
Community
Infrastructure Sales
F u n k tO i n g a n i a t i n s e i h e i
o r s o n t
F u n k O i r ng a n i a F u n k t ii n e i
t o s t i n s eo h t
o n
Er e i ni
g s
Infrastructure Sales
Er e i ni
g s
E ei ni
r gs Er e i ni
g s
E ei ni
r gs E ei ni
r gs
F i n Organi at i nsei hei
unkt o s o n t
F in
unkt o Organi at i nsei heiunkt i n
s o nF o t
Billing & Collections Key Account Mgmt. Key Account Mgmt. Readings
Service Business
E ei ni
r gs
E ei ni
r gs E ei ni
r gs
Professional Service Business
...
...Learning workflows are the enabler ...
...

13. Next step towards learning content personalization:
interfacing business workflows
New Organizational Models New Labour Competencies New Personal Skills New Learning Methods
„e.g. Customer Interface Personal Learning
Management“ Business workflows define the knowledge requirements... organizational individual
e.g. courses, learning
Sales & Channel Interconnection Skills Interconnection Skills communities path
Manager IP Essentials IP Essentials
Learning Object
IP Networks
Massive Personalization
IP Networks
CRM OperationsTime 2 Mobile IP 2 Talent
product .vs. Time Mobile IP Learning Object
Support Manager TCP/IP
Open & Shared TCP/IP
IRDA Test
CRM Operations Enterprise Repositories
IRDA
„Traditional“ IT-Security „Future“
Support Assistant of granular: IT-Security
Online-Session
management value points Product Skills management value points Skills
Product
Helpdesk• Time
Manager GPRS Routers •Skills &
• Skills GPRS Routers Learning Object
• Costs Corporate Access • Competencies Maps Office Access
Competencies Corporate
Mobile Devices Classroom
• Resources •Assessment Objects
• Talents Mobile Devices
Customer Interface
•Remediation Objects
E ei ni
r gs
Sales Skills
Er e i ni
g s
F in
unkt o Organi at i nsei hei
s o n t
Ereignis
Er e i ni
g s
F u n k t i On r g a n i a t i n s e i h e i
o
Er e i ni
g s
s o n
Er e i ni
g s
t
• Products
Assistant
Sales Skills
Community
Infrastructure Sales
F u n k tO i n g a n i a t i n s e i h e i
o r s o n t
F u n k O i r ng a n i a F u n k t ii n e i
t o s t i n s eo h t
o n
Er e i ni
g s
Infrastructure Sales
Er e i ni
g s
E ei ni
r gs Er e i ni
g s
E ei ni
r gs
Organisational Workflows
E ei ni
r gs
F i n Organi at i nsei hei
unkt o s o n t
F in
unkt o Organi at i nsei heiunkt i n
s o nF o t
Billing & Collections Key Account Mgmt. Key Account Mgmt. Readings
Service Business
E ei ni
r gs
E ei ni
r gs E ei ni
r gs
Professional Service Business
...
...Learning workflows are the enabler ...
...
COMPANY PERSONAL
Learning Learning
Plans & Portfolios Plans & Portfolios

14. Summarizing learning content management strategies
Towards Next Generation Learning Content Management (Eco)systems
eLearning 2.0 eLearning 3.0
eLearning 1.0
Social & Viral Content Sharing Massive Content
Rapid Content Authoring
Personalization
IIneedto start thinking
need
to quickly
how to put learners at
Formal producedesigncontent
Learning of
I want to adaptive
hundreds Informal Learning
and center of the
the responsive
curriculum materials
process..
Learning Content
Management Systems VeryVERY learning Content
High LOW ASPU
VERY LOW ASPU
Management Architectures
Performance & Average Satisfaction per User
Average Support per User
“Unsatisfied User” Issue
1 Generation eLearning
Towards Next Generation
Ecosystem Personalization & Adaptation
within
within 2.0
Talent Web
“Overload” Issue
Learning Content
From Wikipedia, the free encyclopedia
Managementto manage our Viral & Social
I still need
I canneed to manage
I gain better results by delivering
Instructional organizational change plans...
just in time , just enough Distribution
Skills our organizational to my
&
performance support materials
Designer change plans...
knowledge workers on the field..
Competency
An ecosystem is a community of living organisms (plants, animals and microbes) in conjunction
New Generation
management
with the nonliving components ofLearning Content (things like air, water and mineral soil),
their environment Management
interacting as a system.[2 Ecosystem
Just me what I something and
Let’s give me need, when to
Give share things since I cant
Portfolio & Indentity
check Iout my HQ ..but need
where need it!
have them from compliancy
LD
2
help Management
Proposed:to find the right stuff!
and advance carrier...
Manager
A Learning Content Ecosystem is a community of living organisms (e.g. providers, curators
Labor & Personal Mobile &
consumers) Recruitement the nonliving components of their context (e.g. contents, devices,
Learners interacting with
Development Location Based
locations, skills and competencies), interworking as a system to provide highly personalized and
Management Plans Distribution
tailored learning and performance support to end users

15. Summarizing learning content management strategies
Towards Next Generation Learning Content Management (Eco)systems
eLearning 2.0 eLearning 3.0
eLearning 1.0
Social & Viral Content Sharing Massive Content
Rapid Content Authoring
Personalization
Formal Learning Informal Learning
Learning Content
Management Systems
Performance &
Talent Web 2.0
Management Viral & Social
Distribution
Skills &
Competency New Generation
management Learning Content Management
Ecosystem
Portfolio & Indentity
Management
Labor & Personal Mobile &
Recruitement Development Location Based
Management Plans Distribution

16. Do you agree personalization will become more
relevant for your next learning content strategy ?
Poll 2
1. I don’t think personalization is a
need
2. The function will be achieved by
LMS and HR systems
3. Yes but it will take a time
4. Definitively Yes and that’s in my next
term content strategy

17. The eXact learning suite
Mobile & Tablet Based Learning 5
Version Content Digital Boards, Virtual Worlds,
Curators 10
Version TV learning,...
Version 2
Podcast LMS / Intranet
Instructor led Training (ILT)
Web based training (WBT)
Managing the Learning Content
Ecosystem
Offline
Towards the future of learning
Content Whiteboard
Content
Providers Consumers
Virtual classroom Whatever it may be Mobile

18. The eXact learning suite
Managing the Learning Content
Ecosystem
Podcast LMS / Intranet
Instructor led Training (ILT)
Offline Towards the future of learning
Whiteboard
Virtual classroom Mobile
Whatever it may be

19. The eXact learning suite
Content Content
Providers Consumers
Content
Curators
Collaborative & Distributed Common Source Multi-channel
Authoring Storage & Management Dynamic Delivery

20. The eXact learning suite
Importing Users Management
Converting Enrollment
Indexing Delivery
Online Collaborative Review
Templating SCORM Tracking
Metadata & Rights Management
Packaging SCORM Sequencing
Project Management
Localizing SCORM Reporting
Workflow Management
… and more … … and more …
Version Management
Multi Language Localization
… and more …
Content Content
Providers Consumers
Content
Curators
Collaborative & Distributed Common Source Multi-channel
Authoring Storage & Management Dynamic Delivery

21. Service Oriented Architecture
Web eXact eXact eXact Third-party
browser Packager Offline Mobile systems
Internet Information Services (IIS)
Web Interface Digital content Web Services
(ASP.NET) access (WS-I Basic Profile 1.0)
Microsoft .NET 2.0/3.0
Services Factory
Authentication Users Mngmt Digital Rep. Workflow
...
Service Service Service Service
Data Access Layer
Microsoft SQL Server 2005/2008 – Oracle 10g
Microsoft Windows Server 2003 / 2008 R2

22. Service Oriented Architecture
Web
Core Services eXact eXact eXact Third-party
browser Packager Offline Mobile systems
LMS Learn. runtime Tracking Reporting
Service Service Service Service
Internet Information Services (IIS)
Online Editing Notification Digital content
Web Interface Logging Data I/O Services
Web
Service
(ASP.NET) Service Service
access Services
(WS-I Basic Profile 1.0)
Microsoft .NET 2.0/3.0
Domains Prj. Mgmt.Services Factory
Tagging Bug Reporting
Service Service Service Service
Authentication Users Mngmt Digital Rep. Workflow
...
Service Service Service Service
Data Access Layer
Microsoft SQL Server 2005/2008 – Oracle 10g
Microsoft Windows Server 2003 / 2008 R2

23. LCMS Adoption Cases
Design Document Deliver
Oil & Gas Automotive
Manufacturing &
Engineering Construction
Pharma
Avionics

24. QUESTIONS

25. Connect with us
www.exact-learning.com
Check out our blog post on DITA at
exact-learning.com/blog
Like us on
Facebook/exactlearningsolutions
Follow us on Twitter
@eXactlearning
Email us at
info@exactls.com