Ken Rehor's presentation at eComm 2008

Alphabet Soup: Sorting out Emerging Telephony and Speech Standards Ken Rehor Co-founder, VoiceXML Forum Founder, Harken Systems, LLC

[object Object],[object Object],[object Object]

Components of a Voice Solution

Break out of the monolithic systems trap ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Voice / Web Application Architecture Phone user HTTP HTTP App server ,[object Object],[object Object],[object Object],[object Object],VoiceXML platform TDM or VoIP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HTTP Any phone Internet or Intranet Web user <html> .wav <grxml> <vxml>

Voice App Architecture and Standards Scripts HTTP HTTPS HTTP HTTPS VoiceXML Browser Telephony Control Interface: SIP, etc. Dialog Control Interface: SIP, MSCP, etc. Dialog Control Interface VoiceXML Application CCXML VXML Phone Network Caller CCXML Call Control Application Media Control Interface SOAP GRXML Scripts Audio T1 / E1 ISDN SS7 SIP RFC 2833 RTP M R C P GRXML SSML GRXML G.711, WAV, .au, mp3, etc. SIP Netann MSCML MOML / MSML MSCP DMSP MGCP etc. Telephony Control Interface VoiceXML 2.0 VoiceXML 2.1 ECMAScript 262 MRCP v1 MRCP v2 SSML VoIP Gateway Conference/ Media Server CCXML Browser MRCP Client Audio DTMF Media Mixer / Server TTS Server SIV Server ASR Server

Why Standards? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Open Interfaces Enable Innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Voice Web Fundamental Concepts

Visual vs. Voice markup ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Protocols ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Telecom Trilogy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ecosystem at Every Interface Proprietary dialog XML <xml> VoiceXML, GRXML, SSML, Scripts, etc. MRCP client MRCP server VSP: Telephony, Speech, apps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Audio Engine ASR Engine <grxml> TTS Engine <ssml> VoiceXML browser <vxml> Application Server Code Generator GUI Tool / SDE .wav

Industry Standards – Global Adoption ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

W3C Speech Interface Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],For more information, see: W3C Voice Browser Working Group http://www.w3.org/Voice/

W3C Speech Interface Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

W3C Speech Interface Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

W3C Speech Interface Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What's Next? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web / Voice ++ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

"Integration" / "Mashups" / "SOA" ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mashups, SOA, Multi-Channel/Modal POTS PSTN or VoIP Mobile web VXML Browser Voice UI App Mobile IP IP Presentation logic Business logic Mobile UI App Web UI App PC

http://www.kenrehor.com http://www.voicexml.org http://www.w3.org/voice For more information:

3 rd Party Call Control: CCXML and SIP Media HTTP HTTP PSTN Caller Telephony Control Interface Dialog Control Interface Telephony Web Application Voice Web Application CCXML VXML Telephony Interface CCXML Server VoiceXML Server Media Server

Voice Web Application Architecture VoiceXML browser PSTN or IP network database audio <record> audio .wav MRCP Server Voice Web Application Server MRCP Client ASR Engine <grxml> <vxml> TTS Engine <ssml>

VSOA Interfaces ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

An eComm 2008 presentation – http://eCommMedia.com for more

Ken Rehor's presentation at eComm 2008

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