Service Management Expert Boot-camp - ​ITIL® 2011 Service Capability Training The ITIL Service Management Expert Boot-camp is an intensive, three-week course that uses the ITIL Service Capability Modules (PPO, SOA, OSA & RCV) and the Expert module (MALC) to deliver a deep level of understanding of ITIL processes and roles, how they are implemented, how they interact and how they transform and enhance the organisation. The Service Management Expert Boot-camp will enable delegates to develop their professional knowledge from foundation to expert in two thirds of the time it would normally take; and at a considerably lower cost. Course Profile This three-week, intensive training course is designed to support rapid learning and professional development at an enhanced level. Our experienced training consultants guide the delegates from foundation level through to Expert. This course is not for the faint-hearted and requires personal stamina and commitment to a fully immersive experience that will demand considerable effort and determination. The entire delivery process is underpinned by our learning management system to guide delegates through the process and supports consolidated progression through to a successful conclusion. All examinations are completed within the course schedule so delegates complete the course in the full knowledge of their successful outcome. Delegates attending this course will be immersed in the ITIL Service Capability modules and will understand the value to the business that the ITIL Service Lifecycle process, functions and their activities can bring. As well as an in-depth review of the key processes needed to support best practice IT Service Management the course reviews the associated activities, roles, responsibilities, challenges, risks and critical success factors. The Service Management Expert Boot-camp course would suit the following candidates: Individuals wishing to attain the ITIL Expert certification in ITSM Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organisation IT professionals working in an organisation that has adopted ITIL and who need to be informed about and thereafter contribute to an on-going service improvement program Individuals seeking to progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.

1. Course content
The ITIL Service Management Expert Boot-camp is an intensive, three-week course that
uses the ITIL Service Capability Modules (PPO, SOA, OSA & RCV) and the Expert module
(MALC) to deliver a deep level of understanding of ITIL processes and roles, how they are
implemented, how they interact and how they transform and enhance the organisation.
The Service Management Expert Boot-camp will enable delegates to develop their profes-
sional knowledge from foundation to expert in two thirds of the time it would normally
take; and at a considerably lower cost.
The course consists of lectures, detailed group exercises, extensive group discussions, ex-
amination technique training, practice examinations and culminates in invigilated exams
throughout the final week. Delegates attending this course will be immersed in the ITIL
Service Capability modules and will understand the value to the business that the ITIL
Service Lifecycle process, functions and their activities can bring. As well as an in-depth
review of the key processes needed to support best practice IT Service Management the
course reviews the associated activities, roles, responsibilities, challenges, risks and critical
success factors for implementing, managing and improving IT Service Management based
on the ITIL framework. The courses covered in this boot-camp are:
•• Release, Control and Validation (RCV)
•• Operational Support and Analysis (OSA)
•• Service Offerings and Agreements (SOA)
•• Planning, Protection and Optimisation (PPO)
•• Managing Across the Lifecycle (MALC)
This three-week intensive training course is de-
signed to support rapid learning and profession-
al development at an enhanced level. Our expe-
rienced training consultants guide the delegates
from foundation level through to Expert. This
course is not for the faint-hearted and requires
personal stamina and commitment to a fully im-
mersive experience that will demand considera-
ble effort and determination. The entire delivery
process is underpinned by our learning manage-
ment system to guide delegates through the
process and supports consolidated progression
through to a successful conclusion. All examina-
tions are completed within the course schedule
so delegates complete the course with a suc-
cessful outcome. The amount of personal de-
termination and commitment required to com-
plete this course should not be underestimated.
Course profile
ITIL®:2011
CapabilityExpertBoot-camp
www.syzygal.com | info@syzygal.com
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS
Limited. The Accredited Training Organisation logo is a trade mark of AXELOS Limited.

2. Who should attend this course?
With consultants placed world-wide, Syzygal is a provider of professional development
education, e-learning and consulting solutions. The foundation of our business model
is specialisation in the areas of IT Service Management, Enterprise Governance, Project
Management and IT Security Management. Our focus is on supporting and promoting
world-renowned, industry recognised frameworks and standards. In doing so we help
our clients develop world-class, business centric IT Services and business change envi-
ronments. With a global reach we can provide your organisation with innovative solutions
to help navigate your business to tangible and measurable improvements through direct
consultancy engagements or training and education services. Syzygal is a globally Accred-
ited Training Organisation and Accredited Courseware Provider; holding accreditations
with: APMG, EXIN, Loyalist, PEOPLECERT and PMI (REP number 4033).
Setting a new standard
Client-site and
public training
Self paced on-
line e-learning
Virtual instructor
led training
www.syzygal.com | info@syzygal.com
The Service Management Expert Boot-camp course would
suit the following candidates:
•• Those wishing to attain the ITIL Expert certification
•• Individuals involved in the lifecycle of services and pro-
cesses, and who require a deeper understanding
•• Those in an organisation that has adopted ITIL and who
need to contribute to service improvement initiatives
•• Individuals seeking to progress towards the ITIL Master in
ITSM, for which the ITIL Expert is a prerequisite
ITIL is the most widely accepted approach to IT
service management in the world. ITIL provides
a cohesive set of best practice, drawn from the
public and private sectors internationally. IT
Service Management (ITSM) derives enormous
benefits from a best practice approach. Because
ITSM is driven both by technology and the huge
range of organisational environments in which
it operates, it is in a state of constant evolution.
Best practice, based on expert advice and input
from ITIL users is both current and practical,
combining the latest thinking with sound, com-
mon sense guidance. The qualifications scheme
provides a modular approach and is comprised
of a series of qualifications focused on different
aspects of ITIL Best Practice.
Why ITIL: 2011?