1. Unit 8C: Motivation, Leadership, Groups and Teams

5. The Good and Bad of Using Teams ADVANTAGES Customer Satisfaction Product and Service Quality Speed and Efficiency in Product Development Employee Job Satisfaction Decision Making Commitment to decisions More alternate solutions Multiple perspectives

6. The Good and Bad of Using Teams DISADVANTAGES Initially High Employee Turnover Social Loafing Disadvantages of Group Decision Making Groupthink Inefficient meetings Minority domination Lack of accountability

8. Kinds of Teams Autonomy How Teams differ in Autonomy Traditional Work Groups Employee Involvement Teams Semi- autonomous Work Groups Self- managing Teams Self- designing Teams Autonomy

10. Work Team Characteristics Team Size Team Conflict Team Development Team Norms Team Cohesiveness

12. Team Size Size Performance

14. Stages of Team Development Team Performance Time Forming Storming Norming Performing De-Norming De-Storming De-Forming

15. Enhancing Work Team Effectiveness Team Training Team Compensation Selecting Team Members Setting Team Goals and Priorities

17. Selecting People for Teamwork Team Diversity Team Level Individualism- Collectivism

18. Team Training Conflict Interpersonal Skills Decision Making and Problem Solving Technical Training Training for Team Leaders

19. Problems Reported by Team Leaders 1. Confusion about new roles 2. Feeling they’ve lost control 3. Not knowing what it means to coach or empower 4. Having doubts about whether team concept will work 5. Uncertainty about dealing with employees’ doubts 6. Confusion about when team is ready for more responsibility 7. Confusion about how to share responsibility and accountability 8. Concern about promotional opportunities 9. Uncertainty about the strategic aspects of leader’s role as team matures 10. Not knowing where to turn for help with team problems

21. Team Compensation and Recognition