1. The impact of social media
on workplace learning
Jane Hart
Centre for Learning & Performance Technologies | Internet Time Alliance

2. 2

3. C4LPT, 2011 3

4. 4

5. Social media is a catalyst for change
and we are moving into a
new era of workplace learning

6. Top 100 Tools for
Learning 2011
List compiled from
the
Top 10 Tools
contributions of
531
learning
professionals
worldwide

7. 1 - Merging of personal, learning
and working tools
2 - Individuals are doing
“their own thing”
3 - Consumerization of IT

8. “Today already 47% of business technology users
at North American and European companies report
using one or more website(s) to do parts of their jobs
that are not sanctioned by their IT department.
We expect this number to grow to close to 60%
in 2011 as frustrated workers work around
IT to self-provision technology”
How democratization of technology empowers employees, Forrester, 2011
© C4LPT, 2011 8

9. “between one-third and two-thirds of your
employees are meeting their needs
by working around you”
Jensen & Klein, Blind Spots, CLO Magazine, April 2011
© C4LPT, 2011 9

10. how can IT and L&D deal with
this? Should they ..
Ignore it – it’s not important
Ban it – it’s disruptive
Embrace it – it’s an important aspect
of learning in the workplace
C4LPT, 2011 10

11. C4LPT, 2011 11

12. who is using these tools?
how are they using them?
what can L&D do to support
a broader approach to
workplace learning?
C4LPT, 2011 12

13. Smart Workers
C4LPT, 2011 13

14. What tools are they using?
C4LPT, 2011 14

15. IMPROVING PRODUCTIVITY
Finding content FINDING & USING
Personal CONTENT
Team productivity
productivity
Keeping up
to date
with new
content
Sharing
links,
resources
& ideas
Co-creating
content
JOINING & BUILDING CREATING & SHARING
NETWORKS & COMMUNITIES The Smart Worker’s
C4LPT, 2011 Guide to Social Media CONTENT 15

16. www.C4LPT.co.uk/smartlearnersguide
16

17. 8 key features
how the Smart Worker
uses social media
…and what
L&D can do
©C4LPT, 2011 17

18. 1 - The Smart Worker :
recognises she learns
continuously as she does
her job
“today’s work environment doesn’t
tolerate learners stepping out of their
workflow to learn unless it is absolutely
vital to do so”
Gottfredson, 2011
Integrate learning in the workflow
C4LPT, 2011 18

19. 2 - The Smart Worker :
wants immediate access
to solutions to his
performance problems
“People don’t want to study a
problem they want to solve it.”
Create more useful/usable content
Encourage effective use of Social Web
C4LPT, 2011 19

20. 3 - The Smart Worker : is happy to share
what she knows
Tap into this
growing
phenomenon of
sharing
C4LPT, 2011 20

21. C4LPT, 2011 21

22. 4 - The Smart Worker :
relies on a trusted
network of friends and
colleagues
C4LPT, 2011 22

23. “I’ve learned more in the last few
weeks by monitoring this
community than I have in the
past year in class….. It’s an
amazing group – I have seen
discussions on questions I hadn’t
thought about and received
pointers towards great articles.”
www.C4LPT.co.uk/join-a-community/
C4LPT, 2011 23

24. 4 - The Smart Worker :
relies on a trusted
network of friends and
colleagues
Help individuals build their own
Personal Knowledge Networks (PKNs)
Help groups set up their own
Communities of Practice
C4LPT, 2011 24

25. 5 - The Smart Worker :
learns best with and from others
C4LPT, 2011 25

26. www.C4LPT.co.uk/shareandlearn
C4LPT, 2011 26

27. Provide a framework for conversations and discussions to take place
Encourage others to set up learning communities
5 - The Smart Worker :
learns best with and from others
C4LPT, 2011 27

28. 6 - The Smart Worker : keeps up to date
with his industry and profession
Help individuals with their Personal
Knowledge Management
Encourage others to curate content
© C4LPT, 2011 28

29. 7 - The Smart Worker :
constantly strives to
improve her productivity
Encourage use of personal devices
Carry out workflow audits
Offer a performance consulting service
C4LPT, 2011 29

30. 8 - The Smart Worker :
thrives on autonomy
"Human beings have an innate
drive to be autonomous, self-
determined and connected to
one another.
Control leads to compliance;
autonomy leads to
engagement
A sense of autonomy has a
powerful effect on individual
performance and attitude.“
Encourage and support self-reliant
learners /workers
© C4LPT, 2011 30

31. Command & Control Encourage and Engage
designing Training The Non-Training Approach supporting
delivering learning
managing 20% events continuously, in the workflow 80%
and
training performance
use of the Social Web
classroom job aids
e-learning building PKNs
building Communities of Practice “you know
blended
you’re in a real
social e-learning creating and sharing content community of
(learning working/learning collaboratively practice when it
“Quantity is an communities) changes your
improving productivity
antiquated way practice”
of measuring
tests
success”
course completions
changes in performance
“I need a course” training services
performance consulting “I have a problem”
“the Civil Service wastes hundreds of millions of pounds every year – putting
staff through training courses that “do not work””

32. www.C4LPT.co.uk/nta