33. Capability of IT Impact on organisation Transactional Transform unstructure process intor standard transactions Geographical Make business process independent of location by transfering information with ease across longdistance Automation Reduce human labour in certain process Informational Brings detailed volumes of information into the business process Analytical Bring complex analytical methods to bear on a process Sequential Allows changes in the sequence of tasks in progress allowing multiple tasking simultaneously Knowledge management Allows the captures and disemination of knowledge and expertise to improve the process Tracking Allows detailed trackingof status, input and output Reduction of intermediaries Connects two parties within a process with out an intermediary