What features go into a solid Enterprise Social Network? Use this e-book as a roadmap to understanding popular features to help you evaluate your ESN strategy.

1. A Pocket Guide to
Enterprise Social
Networking Features
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2. A Pocket Guide to
Enterprise Social Networking Features
Which features go into a effective Enterprise Social Network?
Creating a compelling ESN requires a thoughtful strategy. You can’t
just heap every feature onto a website and expect it to work for your
organization. You need a bird’s eye view of popular features from
which to choose.
Consider this a categorized reference book of those features.
Use it as a roadmap to help you evaluate your own ESN strategy.
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3. User Profiles
User profiles are biographical and activity-based data
sets that identify each employee on your ESN.
• User Name & Password
• Profile Pic
• About Me
• Contacts
• Activity Feed
• Backend Controls
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4. Groups
Groups narrow the scope of conversations, creating
relevant places for discussion on specific topics.
• Departmental: Sales, Account Management
• Team: Content Marketing, Product Management
• Project: Website Build, Social Media Campaign
• Social: Lunch Group, Softball Team
• Committee: Board of Directors, Event Planners
• Open Forums: Process Improvements, Product Ideas
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5. Content Hubs
Content hubs are places where ideas, opinions, news,
pictures and other information are created, shared,
viewed and modified.
• Newsfeeds
• Group Forums
• Blogs
• Profile Pages
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6. Private Communication
Private communication features simplify one-on-one
contact, both in traditional email style and real-time
conversations.
• Direct Messaging
• Live Chat
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7. Engagement
Engagement features encourage more interaction
between members of your ESN.
• Notifications
• Leaderboards
• Personal Stats
• Reminders
• Featured Content
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8. Search
Search is critical for an ESN, where a lot of the value
comes from quickly finding archived conversations
and other relevant information.
• Tags
• Categories
• Search Box
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9. Collaboration
Collaboration tools simplify how employees work
together across your ESN.
• Document Collaboration
• File Sharing
• Asset Management
• Project Management
• Calendars
• Polls
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10. Backend Management
Backend management features are administrative tools
that help you gather organizational insights and keep
your ESN on the right track.
• Analytics & Reports
•WYSIWYG Content Management
• Drag-and-Drop Layout
• Member Directory
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11. Improvement Tools
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Every effective ESN simplifies the process of making
functionality improvements as time goes on.
• Application/Module Development
• API Integrations

12. Thank You
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Duo has been involved in the strategy, design, development and deployment of
several enterprise social networks and business community sites. Based on our
experience, our clients’ successes and the evident social business momentum,
we continue to focus our efforts building custom enterprise social tools for
organizations like yours.
If you’re looking to cultivate a happy, healthy internal culture that spurs
innovation and saves your organization time and money, talk to Duo about
your next initiative.
Call Michael Silverman 312.529.3010 or email at msilverman@duoconsulting.com
to chat about how Duo Consulting can make your enterprise more social.