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what does duane do at bing


                                    Bing Webmaster Tools
                                    Speaks at shows, runs forums and blog,
                                    provides guidance on new WM tools
                                    www.bing.com/toolbox/webmasters

                                    Does he have a clue?
                                    12+ years as an inhouse SEO; ran seo at
                                    MSN; has helped Disney, GAP, Walmart +
                                    http://www.linkedin.com/in/dforrester

         @duaneforrester            And this helps me how?
                                    Blogging since 2001; owns 150 domains;
                                    actively optimizes and monetizes
                                    http://twitter.com/DuaneForrester


Your data, always fully provided.
Search – we're trying to solve…




Your data, always fully provided.   ComScore and Microsoft Internal Analysis
• Query is a single action
 • Session is a collection of related actions over time



          Query                                        Session
            dog                     •   Monday                 •   Tuesday
                                         • dog beds                  • dog sweaters
                                         • dog accessories           • dog collars
                                         • dog toys                  • dog leashes
                                         • vet near me               • puppy training
                                         • dog friendly hotels       • dog park
                                         • organic dog food          • dog allergies
                                         • doggy day care            • pictures of dogs




Your data, always fully provided.
Moving Beyond Queries to Sessions
Increasing Use for More Complex Tasks

            Time Spent on
          Sessions by Length                                  Queries Over Time
                        0-3 mins
         >30 mins          9%                           Exact Repeats
           46%                                              19%                      Partial
                                                                                    Repeats
                                    3-10 mins                                         30%
                    Almost             12%
                                                                        Almost
                    50%                                                 50%
            of all time spent              10-15 mins
                                              10%
                                                                   of queries are
            searching is on                                         returning to
         sessions > 30 minutes                                     previous tasks

                                                        New Queries
                              15-30 mins
                                                           51%
                                 23%




Search Sessions are Long and Repetitive…

Your data, always fully provided.
A hotel that’s near Bryant Park, since
that’s near my meeting, has reliable air
conditioning, good smelling shampoo
and a shower taller than me. A decent
bar is nice to have. A coffee maker in the
room is critical. I don’t care if it’s
Starwood. Needs to be under
$200/night.
A Changing “Web of Objects”
 Real-Time Firehose                 People            Services




 Devices                            Places/Things   Multimedia


Your data, always fully provided.
A Changing Web of Your Objects
                  Mark up your content




Schema.org can help

Your data, always fully provided.
To crawl a URL costs roughly a penny…a little less, in fact

                           There are hundreds of billions of pages online, from ~ 650 million sites

                           We need to crawl them all to see if they’re worth indexing




             REAL-TIME               SOCIAL                       LOCAL & MOBILE COMMERCE




   DEVICES                   PLATFORMS                          SERVICES




Your data, always fully provided.                                                                     9
Your data, always fully provided.
Reinventing Search Across 3
           Dimensions
    Information
    Architecture
    Creation of new
    information via social
    graph and geospatial
    index
    Interaction Model
    Not just mouse and
    keyboard, but also
    voice, touch, gesture &
    vision
    Entry Points
    Not just browser, but
    devices, services and
    social networks




Your data, always fully provided.
Search - Evolved
Deliver knowledge by computationally understanding user intent.

    “Linda”          Query           Intent Detection            Task Derivation
                                     •   Who                 •    Purchase
                                     •   Where               •    Install
                 “home gym”          •   Others              •    Sell
                                     •   Semantic            •    Set fire to
                                     •   Research            •    Impress friends




                         Content
                         Services
                         Media           +              UX
                         Real Time


Your data, always fully provided.
Mobile




Your data, always fully provided.
The State of Mobile

             App chaos
                Agents
                Commerce
                Control Surfaces

                Challenges
                   Batteries
                   Interfaces
                   Network capacity
                   Service interop




Your data, always fully provided.
Your data, always fully provided.
• Signal of topical authority
 • Real-time – engines want fresh
   content, fast
 • Integrated social signals influence click
   actions of searchers
 • Social signals remain only a few of
   thousands of signals for organic
   ranking




How users click on your results can impact rankings and when we show cues like your
Facebook friends with results, click rates can be impacted.



Your data, always fully provided.
• Buy a camera
 • Search finds:
      • Expert results
      • Crowd-sourced opinions
 • Getting close, but want a friend’s opinion
 • Wait for lunch?
 • Social search helps me see their opinion faster
 • I skip from asking a question (including my
   friend) to impressing them with a choice
   they’d make (and getting their approval)

 Social search gets us closer to what we really want – even if we don’t state it clearly

Your data, always fully provided.
How Social Impacts Search




Your data, always fully provided.
Humanity is leaving its traces…




Your data, always fully provided.
More than just traces, a collective convo…




 http://www.facebook.com/notes/facebook-
 engineering/visualizing-
 friendships/469716398919

Your data, always fully provided.
Twitter on NYE 2010




Your data, always fully provided.
Social Graph and Patterns
                       Social Graph                        Patterns
                        Retweets/Likes                      Natural
                        (by whom)

   Follows
   (Twitter)                  You:
                                            Who else
                           Followers
                                            Posts/Shares
                           Follows          (reputation)
                           Likes
                           Replies
      Followers                                            Unnatural
      (Twitter)                             Fans
                                            (Facebook)


                            Focus

      Quality                          Trust
      Popularity                       Timeliness
Your data, always fully provided.
Search – you’re trying to solve…

When optimizing your site for search, you invest in these major areas




  QUALITY                    TRUST       POPULARITY       TIMELINESS



    Content                 Authority        Traffic       Current
      Links                 Usefulness    Repeat Visits     Fresh
   Appearance                Resource        Links         Relevant
Your data, always fully provided.
Man’s History of Marketing
                                                                                        Billboards
                                                                                          Radio              Email
                                                                 Mercantile shops                             SEO
               Throwing rocks   Smoke signals   Trading goods   Mail order catalogues   Television            PPC




Your data, always fully provided.                                                                    Image credit: www.conducthq.com
•   Crawlability                                                        •   Content
     –   Xml sitemaps                                                        –      Build based on keyword research
     –   Navigational structure                                              –      Down-level experience enhances discoverability
     –   Rich media cautions                                                 –      Keep out of rich media and images
     –   Graceful degradation                                                –      250 words per page or more
     –   URL structure                                                       –      Produce new content frequently
     –   Robots.txt                                                          –      Make it unique – don’t reuse content from other
•   Site Structure                                                                  sources
     –   Links                                                               –      Content management – using 301s to reclaim value
                                                                                    from retiring content/pages
     –   URL structure and keyword usage                                     –      <LINK> canonical to help engines understand which
     –   Clean URLs – no extraneous parameters                                      page should be indexed and have value attributed to it
         (sessions, tracking, etc.)                                          –      404 error page management to help cleanse old pages
     –   HTML & XML sitemaps                                                        from search engine indexes
     –   Content hierarchy                                              •   Links
     –   Global navigation – springs form hierarchy planning +               –      Plan for incoming & outgoing link generation
         style of nav (breadcrumb, link lists, etc.)
     –   Rich media – don’t bury links in Javascript/flash                   –      Internal & external link management
         /silverlight/AJAX                                                   –      Content selection – planning where to link to
•   On-Page                                                                  –      Link promotion via social spaces – direct traffic & seo
                                                                                    value
     –   Head copy                                                           –      Managing anchor text properly
           •   Titles – unique, relevant, 60 characters or so long
           •   Descriptions – unique, relevant, grammatically
                                                                             –      URL structure can help insert keywords where they are
               correct, 160 or fewer characters (Google shows up to                 needed
               160 characters)                                          •   Social
     –   Body Copy                                                           –      Build your community
           •   H1, H2 and other H tag usage                                  –      Interact often
           •   ALT tag importance & usage                                    –      Share useful content
           •   Keyword usage within the content/text – see “Perfectly
               Optimized Page” image                                         –      Be consistent and useful
           •   Anchor text – using target keywords to support other          –      Grow facebook, twitter, etc.
               internal pages

Your data, always fully provided.
Where does SEO fit in?




             Content         Social   User Experience   Link Building   SEO



Your data, always fully provided.
• Every area of your site has a
   value - $, PV, Emails, etc.
 • Determine what the value is
 • Sort your site by value to see
   what really matters
 • Organize work around high-
   value areas first




Your data, always fully provided.
• The engines respond to
   unique, useful content
 • How do you define “content”?
 • Match content to your audience
 • Different mediums for different
   jobs (video, text, images, etc.)
 • Don’t take shortcuts – limit
   syndicated content




Your data, always fully provided.   image credit: http://mashable.com/2011/01/10/social-content-strategy/
• It will always begin here
 • Match data from external
   sources against your own data
 • Develop “Share of Voice”
   reporting to explain success
 • Back to sessions – create
   keyword campaigns around
   topics




Your data, always fully provided.
•   So you want more shares for your content, do you?
    Try these ideas.
      •   Create lists: people love to consume content in
          list-form. Its quick, easy and simple.
      •   Use hooks: ego, humor, anger, contrarian – be
          careful with them, but when used well, they are
          highly effective.
      •   Participate in communities: when you are
          valued member of a community, the community
          supports you.
      •   Share others’ information: people love when
          what they share gets shared itself. Share from
          trusted sources.
      •   Ask questions: your followers will love the
          interaction and it’ll grow your following as
          others engage.
    Your data, always fully provided.
Trusted RSS feeds




                                                AUTOMATED
               MANUAL               AUTOMATED


                   Copy &
                    Paste


Your data, always fully provided.
• SEO tactics
 • Social tactics
 • Paid search methodologies
 • Budget management
 • Negotiation
 • Executive pitching
 • Influence
 • Psychology
 • Marketing
Your data, always fully provided.
• Take classes on your own
 • Take training offered by employers
 • Seek mentorship opportunities
   (someone to mentor you)
 • Run your own websites
 • Read more
      • Seriously – read this book >>>




Your data, always fully provided.
• Different sources must be handled
   differently
 • Organic traffic is building trust
 • Paid traffic is ready to open their wallets
 • Email traffic is ready to buy…now
 • Ensure your conversion path is short
   and sweet
 • Off the shelf carts can usually be tweaked
   to gain improvements in conversions.



Your data, always fully provided.
Your data, always fully provided.
Your data, always fully provided.

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Searchfest 2013 Keynote

  • 1.
  • 2. what does duane do at bing Bing Webmaster Tools Speaks at shows, runs forums and blog, provides guidance on new WM tools www.bing.com/toolbox/webmasters Does he have a clue? 12+ years as an inhouse SEO; ran seo at MSN; has helped Disney, GAP, Walmart + http://www.linkedin.com/in/dforrester @duaneforrester And this helps me how? Blogging since 2001; owns 150 domains; actively optimizes and monetizes http://twitter.com/DuaneForrester Your data, always fully provided.
  • 3. Search – we're trying to solve… Your data, always fully provided. ComScore and Microsoft Internal Analysis
  • 4. • Query is a single action • Session is a collection of related actions over time Query Session dog • Monday • Tuesday • dog beds • dog sweaters • dog accessories • dog collars • dog toys • dog leashes • vet near me • puppy training • dog friendly hotels • dog park • organic dog food • dog allergies • doggy day care • pictures of dogs Your data, always fully provided.
  • 5. Moving Beyond Queries to Sessions Increasing Use for More Complex Tasks Time Spent on Sessions by Length Queries Over Time 0-3 mins >30 mins 9% Exact Repeats 46% 19% Partial Repeats 3-10 mins 30% Almost 12% Almost 50% 50% of all time spent 10-15 mins 10% of queries are searching is on returning to sessions > 30 minutes previous tasks New Queries 15-30 mins 51% 23% Search Sessions are Long and Repetitive… Your data, always fully provided.
  • 6. A hotel that’s near Bryant Park, since that’s near my meeting, has reliable air conditioning, good smelling shampoo and a shower taller than me. A decent bar is nice to have. A coffee maker in the room is critical. I don’t care if it’s Starwood. Needs to be under $200/night.
  • 7. A Changing “Web of Objects” Real-Time Firehose People Services Devices Places/Things Multimedia Your data, always fully provided.
  • 8. A Changing Web of Your Objects Mark up your content Schema.org can help Your data, always fully provided.
  • 9. To crawl a URL costs roughly a penny…a little less, in fact There are hundreds of billions of pages online, from ~ 650 million sites We need to crawl them all to see if they’re worth indexing REAL-TIME SOCIAL LOCAL & MOBILE COMMERCE DEVICES PLATFORMS SERVICES Your data, always fully provided. 9
  • 10. Your data, always fully provided.
  • 11. Reinventing Search Across 3 Dimensions Information Architecture Creation of new information via social graph and geospatial index Interaction Model Not just mouse and keyboard, but also voice, touch, gesture & vision Entry Points Not just browser, but devices, services and social networks Your data, always fully provided.
  • 12. Search - Evolved Deliver knowledge by computationally understanding user intent. “Linda” Query Intent Detection Task Derivation • Who • Purchase • Where • Install “home gym” • Others • Sell • Semantic • Set fire to • Research • Impress friends Content Services Media + UX Real Time Your data, always fully provided.
  • 13. Mobile Your data, always fully provided.
  • 14. The State of Mobile App chaos Agents Commerce Control Surfaces Challenges Batteries Interfaces Network capacity Service interop Your data, always fully provided.
  • 15. Your data, always fully provided.
  • 16. • Signal of topical authority • Real-time – engines want fresh content, fast • Integrated social signals influence click actions of searchers • Social signals remain only a few of thousands of signals for organic ranking How users click on your results can impact rankings and when we show cues like your Facebook friends with results, click rates can be impacted. Your data, always fully provided.
  • 17. • Buy a camera • Search finds: • Expert results • Crowd-sourced opinions • Getting close, but want a friend’s opinion • Wait for lunch? • Social search helps me see their opinion faster • I skip from asking a question (including my friend) to impressing them with a choice they’d make (and getting their approval) Social search gets us closer to what we really want – even if we don’t state it clearly Your data, always fully provided.
  • 18. How Social Impacts Search Your data, always fully provided.
  • 19. Humanity is leaving its traces… Your data, always fully provided.
  • 20. More than just traces, a collective convo… http://www.facebook.com/notes/facebook- engineering/visualizing- friendships/469716398919 Your data, always fully provided.
  • 21. Twitter on NYE 2010 Your data, always fully provided.
  • 22. Social Graph and Patterns Social Graph Patterns Retweets/Likes Natural (by whom) Follows (Twitter) You: Who else Followers Posts/Shares Follows (reputation) Likes Replies Followers Unnatural (Twitter) Fans (Facebook) Focus Quality Trust Popularity Timeliness Your data, always fully provided.
  • 23. Search – you’re trying to solve… When optimizing your site for search, you invest in these major areas QUALITY TRUST POPULARITY TIMELINESS Content Authority Traffic Current Links Usefulness Repeat Visits Fresh Appearance Resource Links Relevant Your data, always fully provided.
  • 24. Man’s History of Marketing Billboards Radio Email Mercantile shops SEO Throwing rocks Smoke signals Trading goods Mail order catalogues Television PPC Your data, always fully provided. Image credit: www.conducthq.com
  • 25. Crawlability • Content – Xml sitemaps – Build based on keyword research – Navigational structure – Down-level experience enhances discoverability – Rich media cautions – Keep out of rich media and images – Graceful degradation – 250 words per page or more – URL structure – Produce new content frequently – Robots.txt – Make it unique – don’t reuse content from other • Site Structure sources – Links – Content management – using 301s to reclaim value from retiring content/pages – URL structure and keyword usage – <LINK> canonical to help engines understand which – Clean URLs – no extraneous parameters page should be indexed and have value attributed to it (sessions, tracking, etc.) – 404 error page management to help cleanse old pages – HTML & XML sitemaps from search engine indexes – Content hierarchy • Links – Global navigation – springs form hierarchy planning + – Plan for incoming & outgoing link generation style of nav (breadcrumb, link lists, etc.) – Rich media – don’t bury links in Javascript/flash – Internal & external link management /silverlight/AJAX – Content selection – planning where to link to • On-Page – Link promotion via social spaces – direct traffic & seo value – Head copy – Managing anchor text properly • Titles – unique, relevant, 60 characters or so long • Descriptions – unique, relevant, grammatically – URL structure can help insert keywords where they are correct, 160 or fewer characters (Google shows up to needed 160 characters) • Social – Body Copy – Build your community • H1, H2 and other H tag usage – Interact often • ALT tag importance & usage – Share useful content • Keyword usage within the content/text – see “Perfectly Optimized Page” image – Be consistent and useful • Anchor text – using target keywords to support other – Grow facebook, twitter, etc. internal pages Your data, always fully provided.
  • 26. Where does SEO fit in? Content Social User Experience Link Building SEO Your data, always fully provided.
  • 27. • Every area of your site has a value - $, PV, Emails, etc. • Determine what the value is • Sort your site by value to see what really matters • Organize work around high- value areas first Your data, always fully provided.
  • 28. • The engines respond to unique, useful content • How do you define “content”? • Match content to your audience • Different mediums for different jobs (video, text, images, etc.) • Don’t take shortcuts – limit syndicated content Your data, always fully provided. image credit: http://mashable.com/2011/01/10/social-content-strategy/
  • 29. • It will always begin here • Match data from external sources against your own data • Develop “Share of Voice” reporting to explain success • Back to sessions – create keyword campaigns around topics Your data, always fully provided.
  • 30. So you want more shares for your content, do you? Try these ideas. • Create lists: people love to consume content in list-form. Its quick, easy and simple. • Use hooks: ego, humor, anger, contrarian – be careful with them, but when used well, they are highly effective. • Participate in communities: when you are valued member of a community, the community supports you. • Share others’ information: people love when what they share gets shared itself. Share from trusted sources. • Ask questions: your followers will love the interaction and it’ll grow your following as others engage. Your data, always fully provided.
  • 31. Trusted RSS feeds AUTOMATED MANUAL AUTOMATED Copy & Paste Your data, always fully provided.
  • 32. • SEO tactics • Social tactics • Paid search methodologies • Budget management • Negotiation • Executive pitching • Influence • Psychology • Marketing Your data, always fully provided.
  • 33. • Take classes on your own • Take training offered by employers • Seek mentorship opportunities (someone to mentor you) • Run your own websites • Read more • Seriously – read this book >>> Your data, always fully provided.
  • 34. • Different sources must be handled differently • Organic traffic is building trust • Paid traffic is ready to open their wallets • Email traffic is ready to buy…now • Ensure your conversion path is short and sweet • Off the shelf carts can usually be tweaked to gain improvements in conversions. Your data, always fully provided.
  • 35. Your data, always fully provided.
  • 36. Your data, always fully provided.

Notas do Editor

  1. From Nouns to Verbs
  2. So once we have all these objects, and begin to understand intent, we can do some magic
  3. 9 billion to 25 billion in the next 8 years
  4. Quality : Create unique, interesting and useful content.Trust: Work on getting trustworthy sites linking to your site. Be sure to manage the anchor text they use.Popularity: Being popular helps. While quality of your inbound links matters more, having a number of trustworthy links pointed at your content helps, too.Timeliness: Practice frequent updating of your sites or blogs. Visitors like to know your site is current.Simplicity: Make it easy to Like and Share content. Enable functionality which encourages visitors to share your content. Share: Include links in Tweets and Updates via your own social spaces. As we’ve seen, the perceived quality of your tweets and posts increases when you include links to relevant, useful content.Relationships: Seek ways to encourage trust-worthy people to share your links or tweets. Avoid spammy clumps or groups who randomly retweet or like things. Organic is best.Frequency: The number of people retweeting or Liking what you said/shared in the last minute, hour, day, week is easily seen by the engines. Work to increase your influence.Change: Be prepared to turn on a dime, and for the flash mob as new things go viral. Focus shifts quickly today, so be ready to take advantage of shifts as they occur.