1. Basic Mail – send and receive emails
What is it? A basic way to send and receive e-mails.
Who is it for? Good for people who don’t use mail often or a lot, and who
don’t get sent / send many photos or big documents.
What is it? A web-based e-mail service – it doesn’t work like Outlook.
How much? FREE
What else do I This is a free, basic service, without any protection or much
mail space. Consider upgrading to Premium Mail if you use
need to know?
mail a lot, and adding Net Protect to defend against online
harm.
What do I need You can use it with any internet connection, but it is really a
starter mail option for people without a mail service included in
it with / to use it? their internet access – so for BT Broadband Classic and Basic
customers.

2. Premium Mail – a better way to do your email
What is it? A better way to send and receive e-mails as it is quicker and
holds more mail than Basic Mail, and has basic protection
against viruses in emails.
Who is it for? People who use mail a lot, want to or are used to using MS
Outlook, and / or who get sent or send a lot of photos or big
documents.
What is it? An Outlook based e-mail service with space for up to 2,000
photos, 5 email addresses, and basic anti-virus protection
How much? £1.50 / month
What else do I The Anti-virus protection is basic and not as effective as Net
Protect, and does not defend against hackers and worms, so
need to know?
consider adding Net Protect to increase your defence against
online harm, especially if you are online a lot.
What do I need BT Broadband Classic, Broadband Basic, and Narrowband Pay
as you go customers don’t have Premium Mail and will benefit
it with / to use it? from the service.

3. Net Protect – the smartest protection against online harm
What is it? A state of the art way to defend yourself against computer
viruses and other on-line threats like hackers and worms.
Who is it for? Anyone who is online, but especially people who are online a
lot, like broadband customers, who are therefore more at risk.
What is it? An automatically updated service that spots and stops
malicious programmes hidden in material sent to you, and also
stops people and computers getting access to your PC from
the internet.
How much? £3.50 / Month
What else do I A lot of people think they have anti-virus protection in the
package they bought with their PC. However, in many cases
need to know?
the inclusive packages are effective for 90 day trials only, and
have long ceased to be an up to date protection against the
new viruses, worms and hackers active every day. It’s also
worth knowing that you can specify which sites people using
your PC can use with Net Protect, stopping them from
deliberately or accidentally visiting unsuitable sites.
What do I need It works with all other products and services.
it with / to use it?

4. Net Back Up – safeguard your most treasured works
What is it? A easy way to safeguard your most valuable files and digital
photos.
Who is it for? Anyone online, but especially people who have digital photos
or important documents stored on their PCs, feel at risk of
losing or damaging their PC (e.g. take laptop out and about),
and have broadband.
What is it? A service that automatically stores the files / photos you tell it at
a completely secure and private location protected by BT. In
the event of a problem, you can get your backed up files within
24 hours.
How much? £3.99 / month for 300 photos, £7.99 / month for 600 photos.
What else do I You can of course back your stuff up on CDs and DVDs, but
this service does it automatically for you and keeps your
need to know? information safe and away from your home and PC.
What do I need It’s best with broadband otherwise the transfer of files to the
safe location will take a very long time.
it with / to use it?

5. Broadband Voice – an extra voice connection with broadband
What is it? A way to add a second voice line to your broadband line.
Who is it for? People who want two full time voice connections from their
broadband line, so home businesses, families who want
another line for the children, or multiple occupancy
households..
What is it? An additional physical phone socket from your broadband line
which has it’s own number and phone line.
How much? Extra £6.50 a month, calls charged at BTT Option 2.
What else do I Whereas Communicator allows you to use your PC as an extra
phone on a broadband line when you want, Broadband Voice is
need to know?
essentially a full-time second line that allows you to connect
standard telephones without using your PC.
What do I need Broadband.
it with / to use it?

6. Internet Call Waiting – don’t miss calls when you’re online
What is it? A service that alerts you to incoming calls when you are
already using your internet connection.
Who is it for? People who are online a lot on their narrowband connection
and who don’t want to miss incoming calls, and people in
broadband households where lots of other people use the
phone already so incoming calls can’t get through.
What is it? A programme that shows you on your PC screen that someone
is trying to call you on the line you are using.
How much? £1.75 / month.
What else do I Very useful with Communicator, as Communicator allows you
to use your PC and internet connection as a phone – so you
need to know?
don’t have to disconnect from the internet to take the call. You
would have to do this if you were on a single narrowband line,
or other people were already using the phone on the
broadband line.
What do I need An online PC.
it with / to use it?

7. Internet Caller Display – see who’s calling when you’re online
What is it? A service that shows you the phone number of incoming callers
when you are already using your internet connection.
Who is it for? People who are online a lot on their narrowband connection
and who don’t want to miss incoming calls, and people in
broadband households where lots of other people use the
phone already so incoming calls can’t get through.
What is it? A programme that shows you on your PC screen the number of
anyone trying to call you on the line you are using.
How much? £1.75 / month.
What else do I Very useful with Communicator, as Communicator allows you
to use your PC and internet connection as a phone – so you
need to know?
don’t have to disconnect from the internet to take the call. You
would have to do this if you were on a single narrowband line,
or other people were already using the phone on the
broadband line.
What do I need An online PC.
it with / to use it?

8. Internet Call Barring – prevent your PC dialling certain numbers
What is it? A service that prevents people using your PC from dialling
numbers that you prescribe.
Who is it for? People who want to control how the PC is being used to make
calls, for example parents who want to ensure their children
don’t call premium rate services or chat lines.
What is it? A programme that allows you to control and restrict the
allowable calls from your PC when online.
How much? £1.75 / month
What else do I Similar to Call Barring
need to know?
What do I need An online PC.
it with / to use it?

9. Click and Buy – a safe and easy way to buy things online
What is it? A secure and easy way to buy on-line.
Who is it for? Anyone on line who wants to buy content or goods, but
especially small price items like a specialist review.
What is it? A service that charges what you buy online securely to your BT
bill, credit or debit card.
How much? FREE
What else do I Most card companies will not process transactions worth less
than £5, so buying music tracks, specialist reviews etc. can be
need to know?
very difficult.
What do I need An online PC and a BT account.
it with / to use it?