Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia by Danielle Schlosser (UCSF) and Silvia Vergani (IDEO), co-hosted by the UCSF Center for Digital Health Innovation (CDHI) and the Health Tech Interest Group (HTIG).

1. Human-Centered Design
for Digital Health Solutions
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2. Danielle A. Schlosser
Principal Investigator
Department of Psychiatry
danielle.schlosser@ucsf.edu
Silvia Vergani
Principal Design Researcher
svergani@ideo.com

3. A few things
about

5. 11 LOCATIONS

7. IDEO FIRSTS
The first commercial mouse for Apple
The first laptop computer for Grid
Palm V

8. OUR OFFERING TODAY
PRODUCTS
USB Blood Glucose
Monitor
SERVICES
Scaling telemedicine
in Indian villages
SPACES
Brigham and Women’s
Presurgical and
Postpartum care redesign
ORGANIZATIONS
Improved patient-provider
flow

9. What is
design
thinking?

10. Design thinking goes beyond
making things look pretty

11. Design thinking goes beyond
making things look pretty
Are we empathizing
with our users?
Customer
Desirability

12. Design thinking goes beyond
making things look pretty
Are we empathizing
with our users?
Customer
Desirability
Can we build
our product?
Technical
Feasibility

13. Design thinking goes beyond
making things look pretty
Are we empathizing
with our users?
Customer
Desirability
Can we build
our product?
Technical
Feasibility
Business
Viability
Is the market need
big enough
for our product?

14. Design research is for empathy
and inspiration
In-home
observations

15. Design research is for empathy
and inspiration
Analogous
Research

16. Design research is for empathy
and inspiration
Empathy
immersions

17. How might we design digital
health solutions that improve
quality of life for patients with
schizophrenia?

18. Schizophrenia is not just about
hearing voices.
It is also about social anxiety,
lack of motivation, and getting
stuck in negative thoughts.

19. We interviewed Carl and six
other patients

20. Carl felt inspired to create a
song out of the interview
recording

21. We learned that our design
should not lead with health

25. Now it is your turn!

26. BRAINSTORM RULES

27. Defer judgement

28. Encourage wild ideas

29. Build on the ideas of others

30. Stay focused on the topic

31. Hold one conversation at a time

32. Be visual

33. Go for quantity

34. Brainstorm Rules
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•
•
•
•
•
•
Defer judgement
Encourage wild ideas
Build on the ideas of others
Stay focused on the topic
Hold one conversation at a time
Be visual
Go for quantity
A

35. Choose your favorite idea from your post-its, take a picture
of it and send it to:
Daniel.Kim@ucsf.edu
All ideas will be shared here:
http://www.pinterest.com/drschlosser13/ucsf-dh-brown-bag
A