IT Success Platform

IT Success with the Winter '07 Release: Platform Overview Eric Bezar VP Platform Product Management Salesforce.com Track: IT Executives

Safe Harbor Statement ,[object Object],[object Object],[object Object],[object Object]

Agenda ,[object Object],[object Object],[object Object],[object Object]

The CIO Agenda 2006 Create Business Advantage ,[object Object],[object Object],[object Object],[object Object],[object Object],Powerful external forces are shaping the CIO's agenda. Enterprises are broadening their focus from providing efficient operations to creating new sources of advantage in highly competitive markets. “ ” — Gartner Inc, Executive Summary: Growing IT's Contribution: The 2006 CIO Agenda

Single-Tenant: Roadblock to Success Implementing & Upgrading Single-Tenant Consumes IT & Forces Trade-Offs Can we afford to upgrade this year? What dependencies, fixes, or other software upgrades will this project actually trigger? Should we upgrade to the next version? Or is it going to be too expensive to rebuild our customizations? Is it possible to meet the deadlines for business stakeholders? (The CIO of a Fortune 50 company) estimated that his next upgrade would take two years and cost around $100M. Meanwhile, his CEO was asking, ‘Haven’t we already paid for this system’? “ ” — Bruce Richardson, AMR Research Dateline 2010: Divining the Future of Enterprise Software, September 2005 Should we wait until the next software release?

Challenges to Deploying Applications What are your challenges to reaching measurable success? Poor Adoption Project Risk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Common IT Challenges Limited Resources ,[object Object],[object Object],[object Object],[object Object]

Customer Use of Salesforce.com Has Evolved CRM Applications ,[object Object],[object Object],[object Object],Customized and Integrated ,[object Object],[object Object],ERP Legacy Platform Customers building new On-Demand apps Ecosystem Partners building integrated solutions Directory Directory of On-Demand Business Apps

Platform for the Business Web Secure & Scalable Integrate Mash-Ups ISV Standards Create & Publish Deliver Everywhere Mobile Run Deliver Globally Think Global, Act Local

Our Guiding Principle ,[object Object],[object Object]

Enablement Across All Audiences Business User Power User Administrator / Business Analyst Script Developer Professional Developer Configure apps Customize apps Develop apps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Personalize apps Browser user Excel user Excel power user Basic DB knowledge Light VBA or Javascript SQL expertise Java / .NET

Native Apps Customize with Clicks not Code ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],All Customizations Are Upgraded With Zero Customer Effort

When to go Composite? ,[object Object],http://www.salesforce.com/developer Custom Interface Development

Flexibility: Build, Buy, Mash-Up Build with Clicks not Code ,[object Object],[object Object],[object Object],[object Object],[object Object],Collaboration Compose Mash-ups from Components

In Winter '07, AppExchange matures from a simple data centric platform to a powerful process centric platform . Now business analysts can automate entire business processes without coding. Winter '07 makes powerful things simple.

From Data Centric to Process Centric Current Winter '07 Content File Share Project Portal MS Sharepoint Intranet Nytimes.com Transaction Process Data Press Release approval Spreadsheet MS Access Lotus Notes Group Recruiting Bug tracking ProServ Automation Product Management Project Management Department Payroll (ADP) Financials (Oracle) Supply Chain Benefits Enrollment Expense Mgmt Help desk Procurement HR CRM Analytics Enterprise Paypal CSS/PRM Internet/ Extranet

What's New in Winter '07 ,[object Object],Seamlessly integrated composite apps API enhancements for power & performance Enhanced tools for app distribution & upgrading Security & compliance features

Workflow: Not Just Notifications Any More ,[object Object],[object Object],[object Object],[object Object]

Approval Processes ,[object Object],[object Object],[object Object],[object Object]

App Logic: Data Validation ,[object Object],[object Object],[object Object],[object Object]

App Logic: Formula Enhancements ,[object Object],[object Object],[object Object],[object Object]

Security & Compliance features ,[object Object],[object Object],[object Object],[object Object]

UI Customization ,[object Object],[object Object],[object Object],[object Object],[object Object]

Demo: PTO (Paid Time Off) Tracker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Seamlessly Integrated Composite Apps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Demo: Composite Sales App ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

AppExchance API 8.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Data Loader ,[object Object],[object Object]

App Packaging & Upgrading ,[object Object],[object Object],[object Object],[object Object],[object Object]

Programming Language Customize any CRM feature or build your own Build Any Application! Run custom business logic on our server Beta release planned for Q1 2007 Data apps Process apps Transactional apps

What Can You Do With Winter '07 ,[object Object],[object Object],[object Object],[object Object]

Automate Manual Business Processes Human Resources Recruiting Vacation Requests Training Finance Expense Reports Procurement Budgets Operations Project Management Event Managment Professional Services Management IT IT Asset Tracking Bug Tracking Change Requests Which users have been left out? Which business processes are still manual?

Meet Compliance Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]

Additional Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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