The Art of Quality IN Action The Elephants Tale or The Metaphor of the Emperor's New Clothes!

1. The Art of Quality IN Action An Elephant’s Tale

4. Conference of Kings (CEOs) Search for Elephants Value Quality Safety Job Well Being

5. Cycle Diagram of Players The Immigrant Consultant Lawrence Consultant Curleigh Consultant Mough The Elephant The King (CEO) The Land of Ancient (The Company)

7. First Annual Elephant Symposium Panel Discussion Lawrence Curleigh Mough Shemp Pictures of Different Views Different Proportions Different Perspectives!! Could not Produce-- Admitted Never actually Saw one BUT…….

8. Progress Diagram EAR SIDE TRUNK The Immigrant

9. Table Unhappy Confusion A Truly Great Kingdom No Longer Be Kingdom Could King Knew Bottom Line Frustration Unchanging Ideas Pledges Loyalty Fractions Shemp Mough Curleigh Larry

10. 3-D Pie Chart Elephant = Quality Process Language Key Trunk= Measurement Side= Participation Ear = Leadership

12. People Watch You Feet, Not Your Lips. ~~Dr. Tom Peters