1. BUSINESS COMMUNICATION

2. Business Communication

3. Process of Communication

5. Skills involved in Business

9. Good Communication is Good Business

10. WHY IS GOOD BUSINESS COMMUNICATION NECESSARY?

16. WORDY CONCISE Due to the fact that because In due course soon At this time now Few in number few On a weekly basis weekly In spite of the fact that although Until such time as until Meet together meet

19. NEGATIVE EMOTION/ EXPRESSION TRANSFORMS INTO Anxious A little concerned Confused curious Destroyed Set back Stressed busy Lost searching

20. NEGATIVE EMOTION/ EXPRESSION TRANSFORMS INTO I hate I prefer Insulted misunderstood Painful uncomfortable Disgusted surprised Failure learning

21. GOOD WORD GREAT WORD Attractive gorgeous Fortunate blessed Smart gifted Curious fascinated Confident unstoppable

24. COMMUNICATION PSYCHOLOGY: Understanding human behavior through communication

25. MASLOW’S HIERARCHY OF HUMAN NEEDS

26. Our needs determine our reaction.

27. NONVERBAL COMMUNICATION

32. Key Elements

38. Thank you!