SlideShare uma empresa Scribd logo
1 de 99
Relationships with:
REACH & CONNECT
WITH AFFLUENT
CHINESE CONSUMERS
BY LEVERAGING DIGITAL
MARKETING, TECHNOLOGY
AND SOCIAL MEDIA TO
INCREASE BRAND AWARENESS
AND GENERATE DEMAND
REASONS TO PARTNER WITH                                                          IN CHINA

     UNMATCHED EXPERTISE                 ENGAGING CHINA-HOSTED WEBSITES
                                                        HOSTED              RELEVANT SOCIAL MEDIA MARKETING




TARGETED SEARCH & DIGITAL ADVERTISING      INTERNATIONAL CLIENT LIST
                                                                           AWARD-WINNING SERVICES & CAMPAIGNS
                                        “…Dragon Trail has been vital
                                        to our social media success in
                                        China.“

                                        “…Dragon Trail team's high
                                        efficiency, passion and              TOURISM INDUSTRY AFFILIATIONS
                                        knowledge of Chinese web and
                                        social media space is invaluable
                                        for the success of our online
                                        presence in China."
DRAGON TRAIL is the leading travel technology and digital
marketing company in China that helps international travel and
tourism organizations reach and connect with Chinese consumers.
Founded by international leading experts
            in social media, e-tourism and travel technology
                               tourism            technology-
Recognized for most innovative new service for China Outbound Tourism


              STRATEGY                 SOCIAL MEDIA




                           Dragon
                                                          LOCALIZED
TECHNOLOGY                   Trail                         CONTENT
                                                          RELEVANCY
                            Team                                            The Senior Team, led by the founders,
                                                                           consists of top experts, having worked
                                                                            in leading social media sites in China,
                                                                           headed PR/Communications for global
                                                                        luxury hotel brands in China, and having
                                         MOBILE
                                                                          spearheaded the expansion of western
             E-MARKETING
                                                                        travel businesses into China, and worked
                                                                      for English-Chinese translation companies.
                                                                      Advisors include the most senior experts in
                                                                        travel and tourism for China and globally.

                                     BEIJING          -      SHANGHAI
曹志刚
                                        Co-Founder & CEO
                                           Founder
   GEORGE CAO




• Award-winning working experience in China and USA
          winning
  - Developed Revenue Management systems and provided RM consulting to leading hospitality
  companies including Choice Hotels, Omni Hotels, La Quinta Inns and Harrah's Entertainment
  - Holds a US patent in Event Revenue Management
  - Developed travel distribution technologies for WorldRES and Search Party
  - Created and evangelized cutting edge internet technologies in Silicon Valley
  - Hotel Operations experiences with Hyatt Hotels and Holiday Inn in China
• Consulting experience with Hotel Companies and Online Travel and Technology Companies
  - Global Client List includes organizations in USA and Asia Pacific
    always with the goal to increase revenues and increase consumer engagement and loyalty
• Company Start-up Experience
  -Founded online travel ventures, including SearchParty.com (USA), and Go10000.com (China)
    ounded
• Graduated with an MBA from the School of Hotel Administration at Cornell University
                                                                           University.

                       DRAGONTRAIL.COM     -   CHINATRAVELTRENDS.COM
晏子
                                                   Co-Founder & President
                                                      Founder

 JENS THRAENHART


• Award-winning working experience
   - National Tourism Organization
     (Headed up Marketing Strategy and E-Business/CRM for the Canadian Tourism Commission)
                                            Business/CRM
   - Luxury Hotel and Vacation Ownership Industry
 (Headed e-Commerce for Fairmont Hotels & Resorts, and Marketing/CRM for Fairmont Heritage Place)
              Commerce
• Consulting experience with Hotel Companies and Destination Marketing Organizations
  - Global Client List includes organizations in Canada, USA, Europe, Middle East, Africa, Asia, Pacific
• Company Start-up Experience
   -Started three online travel ventures, and founded four online travel conferences and e
    Started                                                                                e-Tourism Awards
   - Editor and avid blogger (TourismInternetMarketing.com & DestinationExperiences.com)
   -Co-Founded global travel blogging community (Tips from the T
        Founded                                                    T-List) & Canadian e-Tourism Council
• Industry Awarded for marketing and sales excellence and recognition for Travel e     e-Commerce
   - Won several awards in website design and e-marketing, and is listed as one of the
                                                   marketing,
   ‘Top 25 Most Extraordinary Sales and Marketing Minds in Hospitality and Travel’ in 2004 and 2005,
   and was recognized as one of the ‘travel industry’s top 100 rising stars’ by Travel Agent Magazine in 2003.
• Solid relationships with industry associations, such as UNWTO, PATA, HSMAI, HEDNA, IFITT, ETC, IOETI.
• Highly Educated: Graduated with an MBA from the School of Hotel Administration at Cornell University
                                                                                                    University.



                               DRAGONTRAIL.COM            -   CHINATRAVELTRENDS.COM
Select Clients in 2010




          DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Recent Awards in 2010




       DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Testimonials
  "As a global hotel group we recognize the importance of maintaining unique
   social media strategies for each target market. The Chinese social media
   landscape is unlike any other in the world, and for that reason we sought the
   expertise of Dragon Trail. With years of social media marketing experience
   combined with an in-depth understanding of the Chinese travel industry,
                         depth
   Dragon Trail has been instrumental to our social media success in China.“

                                     Kristin Ruble, Vice President Marketing
                                         Mandarin Oriental Hotel Group

"China is a very promising but also complex market and we are happy that we have
partnered with Dragon Trail to build and maintain our brand presence and engage
with the Chinese online community. They created a comprehensive online
marketing program for our destination, including a captivating and flexible website,
presence on major social media sites, engaging online contest and much more. The
Dragon Trail team's high efficiency, passion and knowledge of Chinese web and
social media space is invaluable for the success of our online presence in China."

                             Julie Canning, President & Chief Executive Officer
                                        Banff Lake Louise Tourism


                  DRAGONTRAIL.COM      -   CHINATRAVELTRENDS.COM
ChinaTravelTrends.com
       e-Magazine & Online Community
         Magazine
(Premium Section includes a collection of hundreds of reports)




                   DRAGONTRAIL.COM     -   CHINATRAVELTRENDS.COM
Essential China Travel Trends Book
With forewords from UNWTO, WTTC, and PATA




                                  “… Already the world’s fourth most
                                  visited destination today, by 2020,
                                  China is expected to become the
                                  leading      international      tourism
                                  destination and the fourth largest
                                  outbound      travel    market.    This
                                  comprehensive study of travel trends in
                                  China provides invaluable insights into
                                  one of the fastest growing travel and
                                  tourism markets in the world."

                                  Taleb Rifai - Secretary General,
                                  World Tourism Organization (UNWTO)



            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
China Travel Social Media Seminars
   (DT also organizes company-specific seminars upon request,
                                specific
     and is available for speaking engagements world
                                               world-wide.)



                                                      “This was a very important and
                                                      insightful seminar, organized by
                                                      Dragon Trail. Social Media in China
                                                      looks very complex and like a whole
                                                      lot of work, but then again, people
                                                      are talking with or without us - so we
                                                      are definitely better off if we take part
                                                      and try to influence it."

                                                      Oliver Sedlinger - China Director,
                                                      German National Tourist Board (DZT)
Select Speaking Engagements:




                      DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGON TRAIL APPROACH
Consumer Strategy – How to win affluent Chinese Tourists

• Online influencer marketing: creating buzz of the product so the client
  makes up the mind before visiting the travel agent
• Chinese consumers heavily use the Internet to make purchase decisions
• Travel agents in China recommend travel packages that they have either
  known or offer the best incentives if the consumer does not have a
  special destination in mind
• To be in the consumers mind prior to contact a travel agent is the target
• Have a relevant and engaging Chinese website, optimized for Chinese
  search engines and hosted in China, and leverage social media websites
  with touch points to drive traffic back to the website in order to spread
  the word about the brand , capture consumer data, and start
  communicating with the consumer to build a value
                                                 value-based relationship.

    15
                  DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Dragon Trail Digital Strategy Approach


GOAL: Increase Brand Awareness & Direct Sales

– Guide Strategy Execution
– Build a foundation for brand engagement
  (Social Media ready and Search Engine
  optimized Website for the Chinese Market)
– Create online touch-points
– Develop relevant content
– Maintain, monitor, engage, and evaluate
– Gain insights from data and social media
– Combine and offline and online tactics
– Drive campaigns that convert
– Increase revenues

                                    16
              DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Dragon Trail Digital Strategy Planning




          DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Dragon Trail Multi-Touchpoint Ring Strategy
                   Touchpoint

                                                        1. Relevant Brand
                                                        Chinese Website

                                                     2. SEO Lifestyle &
                                                   Regional Satellite Sites

                                                     3. Targeted Chinese
                                                    Social Media Profiles

                                                   4. Content Syndication
                                                   & Blogger Interaction


                                                    5. Mobile Presence




          DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
The Power of the Internet Community in China:
Redefining the Brand/Consumer Relationship




             DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Dragon Trail Program Execution


5. Interact with influential bloggers                                  1. Determine the best possible
and manage Dragon Trail’s                                              market strategy to build brand
Familiarization Trip 2.0 Program,                                      awareness and reach the
designed to create buzz about                                          target audience
the brand.




4. Execute an innovative
social media campaign that
drives traffic and captures
consumer data, leveraged                                                    2. Develop a culturally-
for future initiatives.                                                     relevant Chinese Website,
                                                                            consistent with the brand
                                                                            message, optimized for
                                                                            Chinese search engines,
                                                                            designed for the Chinese
                                                                            target market, with
3. Set-up profiles on targeted Chinese                                      engaging content, and
Social Media profiles, seed relevant                                        hosted in China with state
content, engage with the audience, and                                      of the art technology.
monitor for brand reputation.

                              DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Dragon Trail China Online Marketing Platform

       Pull Marketing        External Efforts         CGM Marketing
         PPC / SEM                                         Blogs
                                 Web Analytics
     Affiliate Marketing                                    SNS

       Media Buying          Campaign Pages            Viral Marketing


                            Your Digital Site
                             Web / Mobile
     Web Optimization                                  Push Marketing
            SEO                                          RSS Marketing
                                 Satellite Sites
         Usability                                      Email Marketing

           LPO                   Web Analytics          Widgets / Apps



     Conversion Zone                   Marketing
                                       Database


               DRAGONTRAIL.COM     -    CHINATRAVELTRENDS.COM
Understand

             Principles                     Be useful

                                                 Be live


                                                                                Videos: Youkou

Dragon Trail                                                                     Images: Yupoo

Social Spaces       Platforms                                 Social Space      Micro-Blog: Sina

Framework                                                                   Bookmark: Zhuaxia

                                                                                  SNS: RenRen




                                                       Networks     Active listening        M&S assets
                            Research & Listen
                                                        Measure        Plan/iterate


                                                 Optimise assets           Editorial        On-site UGC
 Processes                            Content
                                                  Widgets / tools


                                                    Aggregation           Outreach           Moderation
                                      Curation
                                                     Connecting                APIs




                DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Strategic Focus & KPIs:

1. Brand Awareness
2. Relationships
3. Sales

-   Build relevant web presence
-   Develop engaging content
-   Increase touch-points online
-   Drive traffic of interested
    individuals
-   Focus on capturing relevant
    Consumer data Online (and
    Offline)
-   Leverage data to qualify via
    targeted offers
-   Refer potential guests to tour
    operators and travel agents
-   Test direct sales online
A couple important points…

1. Website hosting in China is critical in order to ensure organic
   local search engine optimization, and optimal accessibility.
2. Constant optimization of the social media landscape is
   critical in order to ensure content seeding, consumer
   engagement, and brand reputation.
3. Local representation, especially with intimate knowledge and
   relationships in the travel and internet space in China critical
   in order to ensure successful strategy execution.

   …in short: YOU NEED A TRUSTED LOCAL ADVISOR IN CHINA.


                DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Chinese Website
•   Website developed consistent with brand message, aligned to English
                                                                    English-language
    website, designed with cultural nuances in mind.
•   Website will be integrated with website measurement tools, as well as a dynamic content
    management system, and will be mobile-ready.
                                              ready.
•   Chinese social media integration, as well as integration of engagement tools, including
    mapping, slide shows, video embedding, bookmarking, event calendar, internal search,
    Tell-a-Friend, online postcards, etc.
•   The website will encourage permission-based data capture to grow a powerful database
                                           based
    that can be used for campaigns and building customer relationships.
•   Referral mechanism to travel trade partners (toll free number, contact form).

DMO and SME Partner Program:
1. DMO: Mini-site, integrated into the client’s Chinese Website plus content inclusion in the
                 site,
   client’s social media profiles. The mini-site would be indexed by internal search and
                                            site
   accessible via a vanity URL (for promotion on business cards and marketing collateral)
   COST: : Euro 2,500 one-time set-up fee + Euro 925/Month
                                       up
2. SME: One-page enhanced listing with description about the hotel or travel supplier,
               page
   picture gallery, embedded video (uploaded on a major Chinese video sharing site), as well
   as location on the map. The mini-site would be indexed by internal search and accessible
                                       site
   via a vanity URL (for promotion on business cards and marketing collateral)
   COST: Euro 500 one-time set-up fee + Euro 80/Month
                                    up

                     DRAGONTRAIL.COM       -   CHINATRAVELTRENDS.COM
Chinese Social Media Marketing
•   Set up profiles on three key social media websites, including a major video sharing site, a
    social network, and micro blog (Youtube, Facebook, and Twitter equivalents), including all
    necessary site application procedures and Chinese government approval processes.
•   Seeding of relevant content on these sites, based on the delivery of content and stories by
    the client. A healthy balance of stories with promotions is essential. We will leverage
    content from the corporate websites, from profiles on English
                                                              English-language social media sites
    (if available) as well as from partners.
•   Engaging with users to attempt to drive viral spread. This includes frequent checking on
                                                                                    checking-in
    the profiles in order to respond to questions, monitor comments, and identify trends.
•   Protect the brand reputation of the client by being alert on specific comments, and avoid
    escalation of potential situations, especially offline occurrences related to client’s
    products and services. Comments will be carefully monitored and recorded, and provided
    with an approved response.
•   Via other channels (such as BBS, external sites, blogs, etc.), Dragon Trail will focus to
    acquire new fans and followers, to drive interest and buzz.

SOCIAL MEDIA CAMPAIGN:
• Development of a landing page for the campaign, integrated into the Chinese website.
• Design a call to action, which should be focused on capturing customer data.
• Integrate the campaign on the social media profiles, and attempt to get blogger engagement


                      DRAGONTRAIL.COM        -   CHINATRAVELTRENDS.COM
Go10000.com
•                          Membership Discount of an enhanced listing on the soon
                           to be re-launched Go10000.com (
                                     launched                     (Go10000 was one of the
                           first travel search engines in China, first launched back in 2005
                           Visit: http://www.eyefortravel.com/node/9503 & http://tinyurl.com/267rsg8)
•   Go10000 will fill a void for Chinese consumers to search for domestic and international
    hotels, destinations, cruises, tours, leveraging sophisticated taxonomy, mapping, and
    search technology, enabling Chinese consumers to find information about travel
    products and services in Chinese language, by being able to search using detailed
    keywords. A powerful branding and demand generation tool for companies.
•   Go10000 will be re-launched in the fall of 2010 as the “Official Chinese Travel Search
                         launched
    Engine”, and will be fully optimized for Chinese search engines, and drive traffic
             ,
    directly to the Go10000 members websites (preferably Chinese websites).
•   Go10000 will feature its own social media profiles on major and niche social media
    websites in China, as well as various BBS.
•   Go10000 will have its own mobile website and mobile applications (China had 800
    Million mobile users by July 2010, and over 40 Million people that access the Internet
    only on mobile devices).
•   Content translation and content publishing , as well as tagging will all be included.


                      DRAGONTRAIL.COM        -   CHINATRAVELTRENDS.COM
STRATEGIC CONSIDERATIONS
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Research studies indicate that attitude towards websites,
    the site’s interactivity and usability, as well as purchase
   intentions of users are enhanced when sites are congruent
       with the target customers’ cultural predispositions.
      (“The Culturally Customized Website”, Elsevier, 2005.)

Collectivism: Emphasizing values
important in collectivist cultures.
For example, emphasizing family
theme.




Power Distance: Adding elements
that emphasize power distance. For
example, displaying awards or
honors that a company or brand has
received.



                 DRAGONTRAIL.COM      -   CHINATRAVELTRENDS.COM
Brand Articulation
The Chinese consumer, unlike the Western consumer is not familiar with
  the brand (hotel or destination) – it requires Contextual Relevance
Content Gap




          DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Context




          DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Relevancy




            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Relevancy




            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
VisitBritain’s new Website – great use of Web 2.0
…and VisitBritain.com in Chinese




          Is it really Relevant???
DRAGON TRAIL CHINA MARKETING SERVICES
Dragon Trail Influencer Marketing Program
1.    Developing a culturally relevant web presence, including am engaging website, and possible
      satellite sites and blogs in order to increase touch
                                                      touch-points and visibility.
2.    Leveraging existing and developing relevant content to be published on the website(s).
3.    Setting up profiles on various social media websites, including image sharing, video
      sharing, social networks, as well as blogs on prominent portals and websites.
4.    Maintain a consistent and interesting presence on the Chinese social web, including
      publishing relevant content, monitoring comments, responding to comments, and engage
      on other relevant social media profiles, in order to increase fans and followers, awareness,
      and traffic.
5.    Syndicate branded content to third party sites, such as travel agency websites, lifestyle
      sites, blogs, communities, BBS forums, and more.
6.    Drive traffic by executing online marketing techniques, such as online advertising, search engine
      optimization, search engine marketing, affiliate marketing, and other online marketing
      campaigns such as contests, and sponsored partner marketing. Possibly integrate offline tactics to
      the execution, such as offline advertising, trade and media relations, as well as events.
7.    Leveraging relationships with bloggers and celebrities in order to engage in innovative
      influencer marketing to generate content and assist in the decision making process of potential
      customers.
8.    Integrate various technology applications, based on strategy, such as ee-Learning, online
      community, individual trip planning, group trip planning, meta search, booking engine, and
      others in order to further increase engagement and drive conversion.
9.    Leverage the huge mobile opportunity in China, including applications (Android, Symbian,
      Blackberry, iPhone platforms) and mobile websites, as well as mobile advertising to further
      increase engagement.
10.   Listen by aggregating brand sentiments from thousands of social media sites, blogs, and forums
      to measure and understand consumer perceptions and trends.
1. Insight: Social Voices

                                     Extracting brand sentiments
                                     from millions of consumer
                                     reviews across the Internet in
                                     China. We then turn that
                                     knowledge into action, shaping
                                     campaigns to increase
                                     awareness, revenues, and data
                                     capture.




          DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
2. Relevant Chinese Website Presence Development


Design Your
 Own Trip




                                                             User Video


   User
 Feedback                                                    User Blogs




               DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
3. Chinese Social Engagement Automation
                                     1. Online Trip Planning Application
                                     If travelers book your travel related product
                                     online, you have a great opportunity to
                                     engage them in pre-trip planning and post-
                                     trip sharing with a white label solution
                                     backed by advanced technologies and
                                     services.

                                     2. Social Engagement Tools
                                     Besides maintaining your existing Chinese
                                     websites, we can develop custom social
                                     networks and communities, forums and
                                     blogs, online games, as well as widgets that
                                     encourages your consumers to engage with
                                     your content, and create a viral loop that
                                     spreads around and creates buzz. These
                                     tools are designed to achieve certain
                                     objectives, such as capturing data,
                                     increasing awareness, or referring leads and
                                     booking travel.


           DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
4. Chinese Digital Marketing Campaigns




                                      Holistic Campaign Execution
                                      Complete digital campaign execution from
                                      planning to measurement, understanding
                                      the target market based on goals and
                                      budget, and focused on achieving the
                                      highest possible ROI (Return on Investment)
                                      and ROE (Return on Engagement).




            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
5. Grass-roots Local Social Media Marketing
         roots



                                       Social Media Marketing
                                       If on our network of partner websites and
                                       blogs, or via platforms such as micro-
                                       blogging (i.e. Twitter), or writing on our
                                       own lifestyle cluster websites, blogs, and
                                       wikis, we ensure that your message gets
                                       out to the targeted audience, the “old-
                                       fashioned way”, by crafting customized
                                       messages and posting them manually.




            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
6. Influencer Marketing




                                      Influencer Marketing via Blogger Relations
                                      Leveraging extensive relationships with the
                                      Chinese celebrity blogging community, we
                                      organize highly targeted and specific
                                      Blogger Fam Trip Tours of Chinese bloggers
                                      to destinations globally, in order to tap into
                                      networks of influencers to increase brand
                                      awareness.




            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
7. Online Advertising

                                     Chinese Online Travel Advertising
                                     Leveraging our relationships to allow travel
                                     companies to place media on Chinese
                                     portals, travel and lifestyle websites, social
                                     networks, and blogs.

                                     Search Engine Marketing
                                     Bidding on relevant and competitive
                                     keywords on Chinese search engines, such as
                                     Baidu, Yahoo and Google China, are
                                     important to get traffic to the various
                                     websites and online campaigns.




             DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
8. Affiliate Marketing




                                  Providing incentives for websites
                                  and bloggers to feature
                                  sponsored content and write
                                  stories about the brand’s
                                  products and services, are vital to
                                  get the word out and build strong
                                  relationships.




         DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
9. Mobile Marketing

                                 We create mobile websites and
                                 applications specifically designed for a
                                 Chinese mobile foot print. Typical mobile
                                 websites contain 15-20 pages including
                                 animated photo galleries, one click
                                 direct dial to the travel suppliers and
                                 links to popular social media sites.
                                 Additionally, special coding to
                                 automatically detects and redirect
                                 visitors using Apple iPhones, Nokia,
                                 Android, and Blackberry devices, or
                                 other mobile platforms. To display the
                                 most appropriate website rendering, all
                                 seamlessly to the user. A customized
                                 Mobile Content Management System
                                 (M-CMS) enabling clients to easily
                                 modify their mobile website in real time.


        DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
CHINA INTERNET & SOCIAL MEDIA LANDSCAPE
CHINA’S CONSUMERS
China’s Elite and nouveau riche: In China
more than 400 million people live on less than
$2 a day but there is an emerging and fast growing
elite class which shops at Armani, Gucci, Cartier,
Ferrari, Bentley, and Hugo Boss. These are the high
brand-conscious and prestige-oriented Chinese
consumer segments who like to indulge in
conspicuous consumption.

China’s Generation Y: Success-driven, educated,
                              driven,
information savvy and surprisingly loyal to Chinese
values and culture but also open to Western ideas.
They are good candidates for Western brands and are
fashion-conscious.

Trendy, Perfectionist Consumers: These are
predominantly females who love to shop and
associate foreign brands with quality and style.

Traditional, Pragmatic Consumers: They
don’t like to shop much and basically look for
products based on price and not style. Predominantly
male consumers and generally go for less expensive
local brands rather than expensive or stylish foreign
brands.
Travel Motivation
                                                                                                                                                    •   Rising Incomes

                     China Outbound Travel                                                                                                          •

                                                                                                                                                    •
                                                                                                                                                        Easier to get visas, hard
                                                                                                                                                        currency and passports
                                                                                                                                                        Travelling abroad for
                                                                                                                                                        business and education
                                                                   Total Outbound Travel                                40,891.4           10,000       inspires them to return to
  40,000                                                           Total Long-haul Travel                                                               the same destinations for
                                                                                                                                                        leisure
                                                                                                                                                    •   Travel (especially to
                                                                                                                                           8,000        Europe) as a status symbol
  30,000                                                                                                                                            •   In-depth travel is becoming
                                                                                                                                                        more popular than multi-
                                                                                  25,330.9
                                                                                                                                                        country packages
                                                                                                                                           6,000    •   Status, novelty, culture,
                                                                                                                             4,808.4                    shopping, time, cost, food
  20,000

                                                                                                                                           4,000    Travel Needs
                                                                                      3,151.4
                                    11,174.0                                                                                                        •   Safety of a destination
                                                                                                                                                    •   Ease of getting a visa
  10,000
           5,643.2                                                                                                                         2,000
                                                                                                                                                    •   Other factors:
                                                                                                                                                         -Natural Scenic Beauty
                                          1,834.7
                                                                                                                                                         -Well-known landmarks
           1,216.2
                                                                                                                                                         -Friendly local people
      0                                                                                                                                    0
            1997     1998   1999   2000       2001   2002   2003     2004     2005    2006      2007p   2008f   2009f    2010f     2011f
                                                                                                                                                    But…
                                                                                                                                                    •   Good Chinese food not
                                                                                                                                                        always available
Data from China National Tourism Office and Global Insight – Global Travel Navigator May 2008                                                       •   Quality level not according
                                                                                                                                                        to Chinese expectations
                59
                                                       DRAGONTRAIL.COM                                   -      CHINATRAVELTRENDS.COM
China Outbound Tourism 2010:

Greater interest in in-depth travels by Chinese travellers:
                       depth
• The survey of the China Tourism Academy
2009/2010 shows that Chinese tour operators are
increasing their range of products, meeting
                                   ,
the growing demand for more sophisticated
travel offers from Chinese customers.

• Niche market and special interest products
gain opportunities to attract Chinese visitors
                                        visitors.




     Published in cooperation with the China Tourism Academy (CTA)
     and the China Outbound Tourism Research Institute (COTRI)



                       DRAGONTRAIL.COM            -    CHINATRAVELTRENDS.COM
Source: Digital Influence Index 2010 – Fleichman Hillard & Harris Interactive

DRAGONTRAIL.COM     -   CHINATRAVELTRENDS.COM
CHINA INTERNET USERS HAVE GROWN BY 1500% SINCE 2000

420 million Internet users in July 2010, representing 30% of the Chinese population


     Most engaged country online: 92 % contributed to social media

             85% of Chinese online users approve Internet Censorship


The Internet is their most important information source for 84.3% of netizens



               More bloggers in China than in Europe and USA combined
                            Source: CNNIC; Trendspotting; Forester; iResearch



                   DRAGONTRAIL.COM        -   CHINATRAVELTRENDS.COM
China has 21% of the global internet population – USA: 13% / Europe: 22% / Asia: 43%
 Total Global Internet Users: 1,8 Billion / Europe: 425 Mill. / North America: 260 Mill. / India: 82 Mill.

                          DRAGONTRAIL.COM         -   CHINATRAVELTRENDS.COM
Online Travel Research in China




                                                       Source: Nielsen, 2009



         DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
China’s digital media landscape
 is dominated by local players.




 Government censorship                  Local players appeal
                                         to domestic users
           DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
CHINA SOCIAL MEDIA DOMINATES THE US:
Chinese netizens are more engaged in creating/sharing content




     Source: New 2008 Social Technographics data        Source: Chinese Social Technographics Revealed,
     reveals rapid growth in adoption, 2008/10/20       2009/01/23


                                 DRAGONTRAIL.COM    -   CHINATRAVELTRENDS.COM
Source: Digital Influence Index 2010 – Fleichman Hillard & Harris Interactive

DRAGONTRAIL.COM     -   CHINATRAVELTRENDS.COM
“Social Media is the most
        influential communications
        medium in modern China”

Two-thirds of surveyed public affairs executives –
    thirds
Edelman Media Influence Survey, November 2009
Travel Alberta (Canada)
Strategy:
- Portal for big Tourist Boards
(countries, states/provinces,
regions, major cities, etc.) the
opportunity to develop a relevant,
china-hosted web platform, to
build the brand and increase
referrals to online and offline sales
channels
- The portal is developed to give
SMEs and DMOs the opportunity
to have a presence, which
otherwise would not make sense
or is cost prohibitive




                            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Travel Alberta (Canada)
Strategy:
- Sub-Site within the
china.travelalberta.com portal
to give smaller DMOs a low-
cost online presence in China
- includes branding, own URL,
quarterly content updates,
tagging, search engine
optimization, social media
inclusion, and if applicable trip
planner integration.




                             DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Travel Alberta (Canada) Strategy:
- Sub-Site within the
china.travelalberta.com portal to give
SMEs (hotels, resorts, attractions,
tours, transportation, etc.) a low-
cost online presence in China
- includes branding, own URL,
quarterly content updates, tagging,
search engine optimization, social
media inclusion, and if applicable trip
planner integration.




                            DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Online Family Campaign:
- Unique family campaign that
merges viral marketing and
social media marketing
components, by leveraging the
Chinese social media landscape
(especially the Chinese Twitter
micro-blogging equivalent, Sina
Weibo), and a uniquely
developed micro-site to capture
data and increase engagement
- The campaign was launched
after having run a very
successful Chinese social media
campaign to increase fans on
Sina Weibo to over 10,000 in a
few weeks, in order to leverage
these fan to ensure success for
the Family campaign
-The Social Media campaign
was started after the launch of
the relevant Chinese website of
Atlantis The Palm Dubai.
                         DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
DRAGONTRAIL.COM   -   CHINATRAVELTRENDS.COM
Banff National Park
 Chinese Web Site and
Social Media marketing
       Case Study
Case Study: Canadian Rockies Social Media Contest
  •   No advertising (paid search, banner advertising, print)
  •   Promotion via Chinese Social Media only
  •   90 % Viral Spread (over 90% of people who registered on were invited to join by their
      friends who had already signed up). Registrations including name, email, mobile
      phone)
  • After Week 1:
    6,500 visits /
    3,000 registrations
  • After Week 2:
    30,000 visits /
    8,000 registrations
  • After Week 3:
    75,000 visits /
    37,000 registrations
  • After Week 4:
    over 100,000 visits /
    over 50,000 registrations
  • After Week 6:
    180,000 visits /
    90,000 registrations

                     DRAGONTRAIL.COM       -   CHINATRAVELTRENDS.COM
Step 1. Chinese Website




 DRAGONTRAIL.COM
 DRAGONTRAIL.COM   -
                   -   CHINATRAVELTRENDS.COM
                       CHINATRAVEL TRENDS.COM
DRAGONTRAIL.COM
DRAGONTRAIL.COM   -
                  -   CHINATRAVELTRENDS.COM
                      CHINATRAVEL TRENDS.COM
DRAGONTRAIL.COM
DRAGONTRAIL.COM   -
                  -   CHINATRAVELTRENDS.COM
                      CHINATRAVEL TRENDS.COM
Step 2. Social Media Marketing




    DRAGONTRAIL.COM
    DRAGONTRAIL.COM   -
                      -   CHINATRAVELTRENDS.COM
                          CHINATRAVEL TRENDS.COM
Micro-blog: http://t.sina.com.cn/canadianrockies




                      DRAGONTRAIL.COM
                      DRAGONTRAIL.COM         -
                                              -    CHINATRAVELTRENDS.COM
                                                   CHINATRAVEL TRENDS.COM
SNS: www.kaixin001.com/canadianrockies




                    DRAGONTRAIL.COM
                    DRAGONTRAIL.COM      -
                                         -   CHINATRAVELTRENDS.COM
                                             CHINATRAVEL TRENDS.COM
Video Sharing: http://u.youku.com/user_video/id_UMjQ5ODk5MjMy.html




                    DRAGONTRAIL.COM
                    DRAGONTRAIL.COM       -
                                          -   CHINATRAVELTRENDS.COM
                                              CHINATRAVEL TRENDS.COM
Step 3. Website Launch Campaign




     DRAGONTRAIL.COM
     DRAGONTRAIL.COM   -
                       -   CHINATRAVELTRENDS.COM
                           CHINATRAVEL TRENDS.COM
DRAGONTRAIL.COM
DRAGONTRAIL.COM   -
                  -   CHINATRAVELTRENDS.COM
                      CHINATRAVEL TRENDS.COM
DRAGONTRAIL.COM
DRAGONTRAIL.COM   -
                  -   CHINATRAVELTRENDS.COM
                      CHINATRAVEL TRENDS.COM
“We treat clients as partners”

            -Based in Beijing and Shanghai
             Based
    - Unique combination of unmatched expertise
- Best in class capabilities & award
                               award-winning solutions
     - Innovative cost model & strategic approach
  - Growing list of clientele of leading travel brands
WANT TO KNOW MORE ABOUT
             THE CHINESE TRAVEL MARKET?




      Access the latest trends on ChinaTravelTrends.com
           and join the online community for free.
www.ChinaTravelTrends.com (Twitter: @CnTravelTrends) - Published by Dragon Trail & COTRI
The Chinese Outbound Tourists will continue to
         travel all over the world. Are you ready for them?

TRAINING & COACHING   CERTIFICATION   RESEARCH     PLEASE CONTACT COTRI
                                                   (CHINA OUTBOUND TOURISM
                                                    RESEARCH INSTITUTE) FOR
                                                   MORE INFORMATION:
                                                 WWW.CHINA-OUTBOUND.COM
REACH & CONNECT
WITH AFFLUENT
CHINESE CONSUMERS
BY LEVERAGING DIGITAL
MARKETING, TECHNOLOGY
AND SOCIAL MEDIA TO
GENERATE DEMAND AND
INCREASE BRAND AWARENESS,
REVENUES, AND RELATIONSHIPS.




                        CONTACT US FOR OUR AWARD
                                           AWARD-WINNING SERVICES
                         JENS THRAENHART & GEORGE CAO, CO
                                                       CO-FOUNDERS
                       WWW.DRAGONTRAIL.COM / INFO@DRAGONTRAIL.COM

Mais conteúdo relacionado

Mais procurados

Leveraging Social Media to Recruit Chinese Student to Western Universities
Leveraging Social Media to Recruit Chinese Student to Western UniversitiesLeveraging Social Media to Recruit Chinese Student to Western Universities
Leveraging Social Media to Recruit Chinese Student to Western UniversitiesReach China Holdings Limited
 
Astronaut - a tourism marketing company
Astronaut - a tourism marketing companyAstronaut - a tourism marketing company
Astronaut - a tourism marketing companyAstronaut
 
Social local mobile
Social local mobileSocial local mobile
Social local mobilefreitasr21
 
The Digital Challenge in Destination Branding: Brief Approach to the Portugue...
The Digital Challenge in Destination Branding: Brief Approach to the Portugue...The Digital Challenge in Destination Branding: Brief Approach to the Portugue...
The Digital Challenge in Destination Branding: Brief Approach to the Portugue...Private
 
Building a Digital Marketing and Social Media Strategy in China
Building a Digital Marketing and Social Media Strategy in ChinaBuilding a Digital Marketing and Social Media Strategy in China
Building a Digital Marketing and Social Media Strategy in ChinaDr Jens Thraenhart
 
Smart Citizen Engagement
Smart Citizen EngagementSmart Citizen Engagement
Smart Citizen EngagementTOPOSOPHY
 
Digital PR agency credentials
Digital PR agency credentialsDigital PR agency credentials
Digital PR agency credentialsDigital PR
 
Social Media Guide for Luxury Brands
Social Media Guide for Luxury BrandsSocial Media Guide for Luxury Brands
Social Media Guide for Luxury BrandsGenaro Bardy
 
Airbnb digital marketing
Airbnb digital marketingAirbnb digital marketing
Airbnb digital marketingSushant Negi
 
Social media e canali on line nella scelta degli hotel da parte dei viaggiatori
Social media e canali on line nella scelta degli hotel da parte dei viaggiatoriSocial media e canali on line nella scelta degli hotel da parte dei viaggiatori
Social media e canali on line nella scelta degli hotel da parte dei viaggiatoriMassimo Bonini
 
Travel Agencies vs Online Travel Sites
Travel Agencies vs Online Travel SitesTravel Agencies vs Online Travel Sites
Travel Agencies vs Online Travel SitesBrandon Wagner
 
Freebirds -Technology Entrepreneurship
Freebirds -Technology EntrepreneurshipFreebirds -Technology Entrepreneurship
Freebirds -Technology EntrepreneurshipPariwat Rak
 
Web 2.0 and Destination Marketing
Web 2.0 and Destination MarketingWeb 2.0 and Destination Marketing
Web 2.0 and Destination MarketingMartin Schobert
 
Freebirds "Solo Tourism Together" -Pitch-Decks-
Freebirds "Solo Tourism Together" -Pitch-Decks-Freebirds "Solo Tourism Together" -Pitch-Decks-
Freebirds "Solo Tourism Together" -Pitch-Decks-Pariwat Rak
 
N1 phono tech_research_ph.2_15_06_2015
N1 phono tech_research_ph.2_15_06_2015N1 phono tech_research_ph.2_15_06_2015
N1 phono tech_research_ph.2_15_06_2015Andrew Grant
 
Luxury Experiences
Luxury ExperiencesLuxury Experiences
Luxury ExperiencesEtnograph
 
Presentacion Smowtion Pulso Social
Presentacion Smowtion Pulso SocialPresentacion Smowtion Pulso Social
Presentacion Smowtion Pulso SocialSantiago Escalier
 

Mais procurados (20)

Leveraging Social Media to Recruit Chinese Student to Western Universities
Leveraging Social Media to Recruit Chinese Student to Western UniversitiesLeveraging Social Media to Recruit Chinese Student to Western Universities
Leveraging Social Media to Recruit Chinese Student to Western Universities
 
OURTOR
OURTOROURTOR
OURTOR
 
Social local mobile
Social local mobileSocial local mobile
Social local mobile
 
Astronaut - a tourism marketing company
Astronaut - a tourism marketing companyAstronaut - a tourism marketing company
Astronaut - a tourism marketing company
 
Executive summary. Recommended marketing activities for tatarstan in china
Executive summary. Recommended marketing activities for  tatarstan in chinaExecutive summary. Recommended marketing activities for  tatarstan in china
Executive summary. Recommended marketing activities for tatarstan in china
 
Social local mobile
Social local mobileSocial local mobile
Social local mobile
 
The Digital Challenge in Destination Branding: Brief Approach to the Portugue...
The Digital Challenge in Destination Branding: Brief Approach to the Portugue...The Digital Challenge in Destination Branding: Brief Approach to the Portugue...
The Digital Challenge in Destination Branding: Brief Approach to the Portugue...
 
Building a Digital Marketing and Social Media Strategy in China
Building a Digital Marketing and Social Media Strategy in ChinaBuilding a Digital Marketing and Social Media Strategy in China
Building a Digital Marketing and Social Media Strategy in China
 
Smart Citizen Engagement
Smart Citizen EngagementSmart Citizen Engagement
Smart Citizen Engagement
 
Digital PR agency credentials
Digital PR agency credentialsDigital PR agency credentials
Digital PR agency credentials
 
Social Media Guide for Luxury Brands
Social Media Guide for Luxury BrandsSocial Media Guide for Luxury Brands
Social Media Guide for Luxury Brands
 
Airbnb digital marketing
Airbnb digital marketingAirbnb digital marketing
Airbnb digital marketing
 
Social media e canali on line nella scelta degli hotel da parte dei viaggiatori
Social media e canali on line nella scelta degli hotel da parte dei viaggiatoriSocial media e canali on line nella scelta degli hotel da parte dei viaggiatori
Social media e canali on line nella scelta degli hotel da parte dei viaggiatori
 
Travel Agencies vs Online Travel Sites
Travel Agencies vs Online Travel SitesTravel Agencies vs Online Travel Sites
Travel Agencies vs Online Travel Sites
 
Freebirds -Technology Entrepreneurship
Freebirds -Technology EntrepreneurshipFreebirds -Technology Entrepreneurship
Freebirds -Technology Entrepreneurship
 
Web 2.0 and Destination Marketing
Web 2.0 and Destination MarketingWeb 2.0 and Destination Marketing
Web 2.0 and Destination Marketing
 
Freebirds "Solo Tourism Together" -Pitch-Decks-
Freebirds "Solo Tourism Together" -Pitch-Decks-Freebirds "Solo Tourism Together" -Pitch-Decks-
Freebirds "Solo Tourism Together" -Pitch-Decks-
 
N1 phono tech_research_ph.2_15_06_2015
N1 phono tech_research_ph.2_15_06_2015N1 phono tech_research_ph.2_15_06_2015
N1 phono tech_research_ph.2_15_06_2015
 
Luxury Experiences
Luxury ExperiencesLuxury Experiences
Luxury Experiences
 
Presentacion Smowtion Pulso Social
Presentacion Smowtion Pulso SocialPresentacion Smowtion Pulso Social
Presentacion Smowtion Pulso Social
 

Destaque

Demystifying Social Media for Printers
Demystifying Social Media for PrintersDemystifying Social Media for Printers
Demystifying Social Media for PrintersUpMarketing
 
B2B e-Commerce in China - What is Your Strategy?
B2B e-Commerce in China - What is Your Strategy?B2B e-Commerce in China - What is Your Strategy?
B2B e-Commerce in China - What is Your Strategy?Steve Keifer
 
Dragon Trail China Digital Marketing Summary Nov 2010
Dragon Trail China Digital Marketing Summary Nov 2010Dragon Trail China Digital Marketing Summary Nov 2010
Dragon Trail China Digital Marketing Summary Nov 2010Dr Jens Thraenhart
 
China Social Media Marketing: How to get started!
China Social Media Marketing: How to get started!China Social Media Marketing: How to get started!
China Social Media Marketing: How to get started!Rogier Bikker
 
Digital marketing in China 2014
Digital marketing in China 2014Digital marketing in China 2014
Digital marketing in China 2014Hester Lam
 
B2B Digital Marketing Roadmap
B2B Digital Marketing RoadmapB2B Digital Marketing Roadmap
B2B Digital Marketing RoadmapMoses Gomes
 
Digital marketing strategy for B2B sector
Digital marketing strategy for B2B sectorDigital marketing strategy for B2B sector
Digital marketing strategy for B2B sectorMoses Gomes
 
B2B Digital Marketing Strategy
B2B Digital Marketing Strategy B2B Digital Marketing Strategy
B2B Digital Marketing Strategy Jithesh Rajendran
 
Business to business marketing ppt
Business to business marketing  pptBusiness to business marketing  ppt
Business to business marketing pptSukriti Mal
 

Destaque (9)

Demystifying Social Media for Printers
Demystifying Social Media for PrintersDemystifying Social Media for Printers
Demystifying Social Media for Printers
 
B2B e-Commerce in China - What is Your Strategy?
B2B e-Commerce in China - What is Your Strategy?B2B e-Commerce in China - What is Your Strategy?
B2B e-Commerce in China - What is Your Strategy?
 
Dragon Trail China Digital Marketing Summary Nov 2010
Dragon Trail China Digital Marketing Summary Nov 2010Dragon Trail China Digital Marketing Summary Nov 2010
Dragon Trail China Digital Marketing Summary Nov 2010
 
China Social Media Marketing: How to get started!
China Social Media Marketing: How to get started!China Social Media Marketing: How to get started!
China Social Media Marketing: How to get started!
 
Digital marketing in China 2014
Digital marketing in China 2014Digital marketing in China 2014
Digital marketing in China 2014
 
B2B Digital Marketing Roadmap
B2B Digital Marketing RoadmapB2B Digital Marketing Roadmap
B2B Digital Marketing Roadmap
 
Digital marketing strategy for B2B sector
Digital marketing strategy for B2B sectorDigital marketing strategy for B2B sector
Digital marketing strategy for B2B sector
 
B2B Digital Marketing Strategy
B2B Digital Marketing Strategy B2B Digital Marketing Strategy
B2B Digital Marketing Strategy
 
Business to business marketing ppt
Business to business marketing  pptBusiness to business marketing  ppt
Business to business marketing ppt
 

Semelhante a Dragon Trail China Digital Marketing - Dec 2010

Travelscene Corporate Case Study
Travelscene Corporate Case StudyTravelscene Corporate Case Study
Travelscene Corporate Case StudyLinkedIn
 
Social Media and Tourism Conference
Social Media and Tourism ConferenceSocial Media and Tourism Conference
Social Media and Tourism ConferenceOla Odejayi
 
China Ready Certification Programme
China Ready Certification ProgrammeChina Ready Certification Programme
China Ready Certification ProgrammeChina Edge
 
VariArts - The Art Of Travel En
VariArts - The Art Of Travel EnVariArts - The Art Of Travel En
VariArts - The Art Of Travel EnBooking.com
 
Promoting Tourism and Hospitality Industry through Digital Marketing
Promoting Tourism and Hospitality Industry through Digital Marketing Promoting Tourism and Hospitality Industry through Digital Marketing
Promoting Tourism and Hospitality Industry through Digital Marketing Md Shaifullar Rabbi
 
Travel Presentation
Travel PresentationTravel Presentation
Travel PresentationJulia Dutta
 
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - BangkokAgenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - BangkokDr Jens Thraenhart
 
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - BangkokAgenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - BangkokDr Jens Thraenhart
 
Digital Innovation Asia 2013 - Agenda - June 10-12, Bangkok
Digital Innovation Asia 2013 - Agenda - June 10-12, BangkokDigital Innovation Asia 2013 - Agenda - June 10-12, Bangkok
Digital Innovation Asia 2013 - Agenda - June 10-12, BangkokDIAsiatourism
 
BT - Agency Capabilities 9-5-16 lores copy
BT - Agency Capabilities 9-5-16 lores copyBT - Agency Capabilities 9-5-16 lores copy
BT - Agency Capabilities 9-5-16 lores copyKurt Ouchida
 
Press release dia awards-may2013
Press release   dia awards-may2013Press release   dia awards-may2013
Press release dia awards-may2013DIAsiatourism
 
Press release dia awards-may2013
Press release   dia awards-may2013Press release   dia awards-may2013
Press release dia awards-may2013Dr Jens Thraenhart
 
MARKETING PLAN FOR NEW ANDROID APP
MARKETING PLAN FOR NEW ANDROID APPMARKETING PLAN FOR NEW ANDROID APP
MARKETING PLAN FOR NEW ANDROID APPHarsh Agarwal
 
DIGITAL INNOVATION ASIA - JANUARY 2014
DIGITAL INNOVATION ASIA - JANUARY 2014DIGITAL INNOVATION ASIA - JANUARY 2014
DIGITAL INNOVATION ASIA - JANUARY 2014DIAsiatourism
 
Recommend : Get recommendations from people you trust
Recommend : Get recommendations from people you trust Recommend : Get recommendations from people you trust
Recommend : Get recommendations from people you trust Collective Camp
 

Semelhante a Dragon Trail China Digital Marketing - Dec 2010 (20)

Dragon Trail Company Introduction BizGate
Dragon Trail Company Introduction BizGateDragon Trail Company Introduction BizGate
Dragon Trail Company Introduction BizGate
 
2018 Dragon Trail company introduction
2018 Dragon Trail company introduction2018 Dragon Trail company introduction
2018 Dragon Trail company introduction
 
Travelscene Corporate Case Study
Travelscene Corporate Case StudyTravelscene Corporate Case Study
Travelscene Corporate Case Study
 
Adfactors
Adfactors Adfactors
Adfactors
 
Social Media and Tourism Conference
Social Media and Tourism ConferenceSocial Media and Tourism Conference
Social Media and Tourism Conference
 
China Ready Certification Programme
China Ready Certification ProgrammeChina Ready Certification Programme
China Ready Certification Programme
 
VariArts - The Art Of Travel En
VariArts - The Art Of Travel EnVariArts - The Art Of Travel En
VariArts - The Art Of Travel En
 
Promoting Tourism and Hospitality Industry through Digital Marketing
Promoting Tourism and Hospitality Industry through Digital Marketing Promoting Tourism and Hospitality Industry through Digital Marketing
Promoting Tourism and Hospitality Industry through Digital Marketing
 
How to win Chinese Tourists
How to win Chinese TouristsHow to win Chinese Tourists
How to win Chinese Tourists
 
Travel Presentation
Travel PresentationTravel Presentation
Travel Presentation
 
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - BangkokAgenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
 
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - BangkokAgenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
Agenda: Digital Innovation Asia 2013 - June 10-12, 2013 - Bangkok
 
Digital Innovation Asia 2013 - Agenda - June 10-12, Bangkok
Digital Innovation Asia 2013 - Agenda - June 10-12, BangkokDigital Innovation Asia 2013 - Agenda - June 10-12, Bangkok
Digital Innovation Asia 2013 - Agenda - June 10-12, Bangkok
 
My CV
My CV My CV
My CV
 
BT - Agency Capabilities 9-5-16 lores copy
BT - Agency Capabilities 9-5-16 lores copyBT - Agency Capabilities 9-5-16 lores copy
BT - Agency Capabilities 9-5-16 lores copy
 
Press release dia awards-may2013
Press release   dia awards-may2013Press release   dia awards-may2013
Press release dia awards-may2013
 
Press release dia awards-may2013
Press release   dia awards-may2013Press release   dia awards-may2013
Press release dia awards-may2013
 
MARKETING PLAN FOR NEW ANDROID APP
MARKETING PLAN FOR NEW ANDROID APPMARKETING PLAN FOR NEW ANDROID APP
MARKETING PLAN FOR NEW ANDROID APP
 
DIGITAL INNOVATION ASIA - JANUARY 2014
DIGITAL INNOVATION ASIA - JANUARY 2014DIGITAL INNOVATION ASIA - JANUARY 2014
DIGITAL INNOVATION ASIA - JANUARY 2014
 
Recommend : Get recommendations from people you trust
Recommend : Get recommendations from people you trust Recommend : Get recommendations from people you trust
Recommend : Get recommendations from people you trust
 

Último

WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfJamesConcepcion7
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdfMintel Group
 
Types of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfTypes of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfASGITConsulting
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingrajputmeenakshi733
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Anamaria Contreras
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreNZSG
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Peter Ward
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdfChris Skinner
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamArik Fletcher
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Americas Got Grants
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsKnowledgeSeed
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckHajeJanKamps
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsIndiaMART InterMESH Limited
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environmentelijahj01012
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...SOFTTECHHUB
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfShashank Mehta
 
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfGUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfDanny Diep To
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...ssuserf63bd7
 
Driving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerDriving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerAggregage
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterJamesConcepcion7
 

Último (20)

WSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdfWSMM Media and Entertainment Feb_March_Final.pdf
WSMM Media and Entertainment Feb_March_Final.pdf
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
 
Types of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdfTypes of Cyberattacks - ASG I.T. Consulting.pdf
Types of Cyberattacks - ASG I.T. Consulting.pdf
 
digital marketing , introduction of digital marketing
digital marketing , introduction of digital marketingdigital marketing , introduction of digital marketing
digital marketing , introduction of digital marketing
 
Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.Traction part 2 - EOS Model JAX Bridges.
Traction part 2 - EOS Model JAX Bridges.
 
Jewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource CentreJewish Resources in the Family Resource Centre
Jewish Resources in the Family Resource Centre
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...
 
20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf20200128 Ethical by Design - Whitepaper.pdf
20200128 Ethical by Design - Whitepaper.pdf
 
Technical Leaders - Working with the Management Team
Technical Leaders - Working with the Management TeamTechnical Leaders - Working with the Management Team
Technical Leaders - Working with the Management Team
 
Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...Church Building Grants To Assist With New Construction, Additions, And Restor...
Church Building Grants To Assist With New Construction, Additions, And Restor...
 
Introducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applicationsIntroducing the Analogic framework for business planning applications
Introducing the Analogic framework for business planning applications
 
Pitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deckPitch Deck Teardown: Xpanceo's $40M Seed deck
Pitch Deck Teardown: Xpanceo's $40M Seed deck
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan Dynamics
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environment
 
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
How To Simplify Your Scheduling with AI Calendarfly The Hassle-Free Online Bo...
 
Darshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdfDarshan Hiranandani [News About Next CEO].pdf
Darshan Hiranandani [News About Next CEO].pdf
 
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdfGUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
GUIDELINES ON USEFUL FORMS IN FREIGHT FORWARDING (F) Danny Diep Toh MBA.pdf
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
 
Driving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon HarmerDriving Business Impact for PMs with Jon Harmer
Driving Business Impact for PMs with Jon Harmer
 
Healthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare NewsletterHealthcare Feb. & Mar. Healthcare Newsletter
Healthcare Feb. & Mar. Healthcare Newsletter
 

Dragon Trail China Digital Marketing - Dec 2010

  • 2. REACH & CONNECT WITH AFFLUENT CHINESE CONSUMERS BY LEVERAGING DIGITAL MARKETING, TECHNOLOGY AND SOCIAL MEDIA TO INCREASE BRAND AWARENESS AND GENERATE DEMAND
  • 3. REASONS TO PARTNER WITH IN CHINA UNMATCHED EXPERTISE ENGAGING CHINA-HOSTED WEBSITES HOSTED RELEVANT SOCIAL MEDIA MARKETING TARGETED SEARCH & DIGITAL ADVERTISING INTERNATIONAL CLIENT LIST AWARD-WINNING SERVICES & CAMPAIGNS “…Dragon Trail has been vital to our social media success in China.“ “…Dragon Trail team's high efficiency, passion and TOURISM INDUSTRY AFFILIATIONS knowledge of Chinese web and social media space is invaluable for the success of our online presence in China."
  • 4. DRAGON TRAIL is the leading travel technology and digital marketing company in China that helps international travel and tourism organizations reach and connect with Chinese consumers.
  • 5. Founded by international leading experts in social media, e-tourism and travel technology tourism technology- Recognized for most innovative new service for China Outbound Tourism STRATEGY SOCIAL MEDIA Dragon LOCALIZED TECHNOLOGY Trail CONTENT RELEVANCY Team The Senior Team, led by the founders, consists of top experts, having worked in leading social media sites in China, headed PR/Communications for global luxury hotel brands in China, and having MOBILE spearheaded the expansion of western E-MARKETING travel businesses into China, and worked for English-Chinese translation companies. Advisors include the most senior experts in travel and tourism for China and globally. BEIJING - SHANGHAI
  • 6. 曹志刚 Co-Founder & CEO Founder GEORGE CAO • Award-winning working experience in China and USA winning - Developed Revenue Management systems and provided RM consulting to leading hospitality companies including Choice Hotels, Omni Hotels, La Quinta Inns and Harrah's Entertainment - Holds a US patent in Event Revenue Management - Developed travel distribution technologies for WorldRES and Search Party - Created and evangelized cutting edge internet technologies in Silicon Valley - Hotel Operations experiences with Hyatt Hotels and Holiday Inn in China • Consulting experience with Hotel Companies and Online Travel and Technology Companies - Global Client List includes organizations in USA and Asia Pacific always with the goal to increase revenues and increase consumer engagement and loyalty • Company Start-up Experience -Founded online travel ventures, including SearchParty.com (USA), and Go10000.com (China) ounded • Graduated with an MBA from the School of Hotel Administration at Cornell University University. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 7. 晏子 Co-Founder & President Founder JENS THRAENHART • Award-winning working experience - National Tourism Organization (Headed up Marketing Strategy and E-Business/CRM for the Canadian Tourism Commission) Business/CRM - Luxury Hotel and Vacation Ownership Industry (Headed e-Commerce for Fairmont Hotels & Resorts, and Marketing/CRM for Fairmont Heritage Place) Commerce • Consulting experience with Hotel Companies and Destination Marketing Organizations - Global Client List includes organizations in Canada, USA, Europe, Middle East, Africa, Asia, Pacific • Company Start-up Experience -Started three online travel ventures, and founded four online travel conferences and e Started e-Tourism Awards - Editor and avid blogger (TourismInternetMarketing.com & DestinationExperiences.com) -Co-Founded global travel blogging community (Tips from the T Founded T-List) & Canadian e-Tourism Council • Industry Awarded for marketing and sales excellence and recognition for Travel e e-Commerce - Won several awards in website design and e-marketing, and is listed as one of the marketing, ‘Top 25 Most Extraordinary Sales and Marketing Minds in Hospitality and Travel’ in 2004 and 2005, and was recognized as one of the ‘travel industry’s top 100 rising stars’ by Travel Agent Magazine in 2003. • Solid relationships with industry associations, such as UNWTO, PATA, HSMAI, HEDNA, IFITT, ETC, IOETI. • Highly Educated: Graduated with an MBA from the School of Hotel Administration at Cornell University University. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 8. Select Clients in 2010 DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 9. Recent Awards in 2010 DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 10. Testimonials "As a global hotel group we recognize the importance of maintaining unique social media strategies for each target market. The Chinese social media landscape is unlike any other in the world, and for that reason we sought the expertise of Dragon Trail. With years of social media marketing experience combined with an in-depth understanding of the Chinese travel industry, depth Dragon Trail has been instrumental to our social media success in China.“ Kristin Ruble, Vice President Marketing Mandarin Oriental Hotel Group "China is a very promising but also complex market and we are happy that we have partnered with Dragon Trail to build and maintain our brand presence and engage with the Chinese online community. They created a comprehensive online marketing program for our destination, including a captivating and flexible website, presence on major social media sites, engaging online contest and much more. The Dragon Trail team's high efficiency, passion and knowledge of Chinese web and social media space is invaluable for the success of our online presence in China." Julie Canning, President & Chief Executive Officer Banff Lake Louise Tourism DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 11. ChinaTravelTrends.com e-Magazine & Online Community Magazine (Premium Section includes a collection of hundreds of reports) DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 12. Essential China Travel Trends Book With forewords from UNWTO, WTTC, and PATA “… Already the world’s fourth most visited destination today, by 2020, China is expected to become the leading international tourism destination and the fourth largest outbound travel market. This comprehensive study of travel trends in China provides invaluable insights into one of the fastest growing travel and tourism markets in the world." Taleb Rifai - Secretary General, World Tourism Organization (UNWTO) DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 13. China Travel Social Media Seminars (DT also organizes company-specific seminars upon request, specific and is available for speaking engagements world world-wide.) “This was a very important and insightful seminar, organized by Dragon Trail. Social Media in China looks very complex and like a whole lot of work, but then again, people are talking with or without us - so we are definitely better off if we take part and try to influence it." Oliver Sedlinger - China Director, German National Tourist Board (DZT) Select Speaking Engagements: DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 15. Consumer Strategy – How to win affluent Chinese Tourists • Online influencer marketing: creating buzz of the product so the client makes up the mind before visiting the travel agent • Chinese consumers heavily use the Internet to make purchase decisions • Travel agents in China recommend travel packages that they have either known or offer the best incentives if the consumer does not have a special destination in mind • To be in the consumers mind prior to contact a travel agent is the target • Have a relevant and engaging Chinese website, optimized for Chinese search engines and hosted in China, and leverage social media websites with touch points to drive traffic back to the website in order to spread the word about the brand , capture consumer data, and start communicating with the consumer to build a value value-based relationship. 15 DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 16. Dragon Trail Digital Strategy Approach GOAL: Increase Brand Awareness & Direct Sales – Guide Strategy Execution – Build a foundation for brand engagement (Social Media ready and Search Engine optimized Website for the Chinese Market) – Create online touch-points – Develop relevant content – Maintain, monitor, engage, and evaluate – Gain insights from data and social media – Combine and offline and online tactics – Drive campaigns that convert – Increase revenues 16 DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 17. Dragon Trail Digital Strategy Planning DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 18. Dragon Trail Multi-Touchpoint Ring Strategy Touchpoint 1. Relevant Brand Chinese Website 2. SEO Lifestyle & Regional Satellite Sites 3. Targeted Chinese Social Media Profiles 4. Content Syndication & Blogger Interaction 5. Mobile Presence DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 19. The Power of the Internet Community in China: Redefining the Brand/Consumer Relationship DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 20. Dragon Trail Program Execution 5. Interact with influential bloggers 1. Determine the best possible and manage Dragon Trail’s market strategy to build brand Familiarization Trip 2.0 Program, awareness and reach the designed to create buzz about target audience the brand. 4. Execute an innovative social media campaign that drives traffic and captures consumer data, leveraged 2. Develop a culturally- for future initiatives. relevant Chinese Website, consistent with the brand message, optimized for Chinese search engines, designed for the Chinese target market, with 3. Set-up profiles on targeted Chinese engaging content, and Social Media profiles, seed relevant hosted in China with state content, engage with the audience, and of the art technology. monitor for brand reputation. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 21. Dragon Trail China Online Marketing Platform Pull Marketing External Efforts CGM Marketing PPC / SEM Blogs Web Analytics Affiliate Marketing SNS Media Buying Campaign Pages Viral Marketing Your Digital Site Web / Mobile Web Optimization Push Marketing SEO RSS Marketing Satellite Sites Usability Email Marketing LPO Web Analytics Widgets / Apps Conversion Zone Marketing Database DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 22. Understand Principles Be useful Be live Videos: Youkou Dragon Trail Images: Yupoo Social Spaces Platforms Social Space Micro-Blog: Sina Framework Bookmark: Zhuaxia SNS: RenRen Networks Active listening M&S assets Research & Listen Measure Plan/iterate Optimise assets Editorial On-site UGC Processes Content Widgets / tools Aggregation Outreach Moderation Curation Connecting APIs DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 23. Strategic Focus & KPIs: 1. Brand Awareness 2. Relationships 3. Sales - Build relevant web presence - Develop engaging content - Increase touch-points online - Drive traffic of interested individuals - Focus on capturing relevant Consumer data Online (and Offline) - Leverage data to qualify via targeted offers - Refer potential guests to tour operators and travel agents - Test direct sales online
  • 24. A couple important points… 1. Website hosting in China is critical in order to ensure organic local search engine optimization, and optimal accessibility. 2. Constant optimization of the social media landscape is critical in order to ensure content seeding, consumer engagement, and brand reputation. 3. Local representation, especially with intimate knowledge and relationships in the travel and internet space in China critical in order to ensure successful strategy execution. …in short: YOU NEED A TRUSTED LOCAL ADVISOR IN CHINA. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 25. Chinese Website • Website developed consistent with brand message, aligned to English English-language website, designed with cultural nuances in mind. • Website will be integrated with website measurement tools, as well as a dynamic content management system, and will be mobile-ready. ready. • Chinese social media integration, as well as integration of engagement tools, including mapping, slide shows, video embedding, bookmarking, event calendar, internal search, Tell-a-Friend, online postcards, etc. • The website will encourage permission-based data capture to grow a powerful database based that can be used for campaigns and building customer relationships. • Referral mechanism to travel trade partners (toll free number, contact form). DMO and SME Partner Program: 1. DMO: Mini-site, integrated into the client’s Chinese Website plus content inclusion in the site, client’s social media profiles. The mini-site would be indexed by internal search and site accessible via a vanity URL (for promotion on business cards and marketing collateral) COST: : Euro 2,500 one-time set-up fee + Euro 925/Month up 2. SME: One-page enhanced listing with description about the hotel or travel supplier, page picture gallery, embedded video (uploaded on a major Chinese video sharing site), as well as location on the map. The mini-site would be indexed by internal search and accessible site via a vanity URL (for promotion on business cards and marketing collateral) COST: Euro 500 one-time set-up fee + Euro 80/Month up DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 26. Chinese Social Media Marketing • Set up profiles on three key social media websites, including a major video sharing site, a social network, and micro blog (Youtube, Facebook, and Twitter equivalents), including all necessary site application procedures and Chinese government approval processes. • Seeding of relevant content on these sites, based on the delivery of content and stories by the client. A healthy balance of stories with promotions is essential. We will leverage content from the corporate websites, from profiles on English English-language social media sites (if available) as well as from partners. • Engaging with users to attempt to drive viral spread. This includes frequent checking on checking-in the profiles in order to respond to questions, monitor comments, and identify trends. • Protect the brand reputation of the client by being alert on specific comments, and avoid escalation of potential situations, especially offline occurrences related to client’s products and services. Comments will be carefully monitored and recorded, and provided with an approved response. • Via other channels (such as BBS, external sites, blogs, etc.), Dragon Trail will focus to acquire new fans and followers, to drive interest and buzz. SOCIAL MEDIA CAMPAIGN: • Development of a landing page for the campaign, integrated into the Chinese website. • Design a call to action, which should be focused on capturing customer data. • Integrate the campaign on the social media profiles, and attempt to get blogger engagement DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 27. Go10000.com • Membership Discount of an enhanced listing on the soon to be re-launched Go10000.com ( launched (Go10000 was one of the first travel search engines in China, first launched back in 2005 Visit: http://www.eyefortravel.com/node/9503 & http://tinyurl.com/267rsg8) • Go10000 will fill a void for Chinese consumers to search for domestic and international hotels, destinations, cruises, tours, leveraging sophisticated taxonomy, mapping, and search technology, enabling Chinese consumers to find information about travel products and services in Chinese language, by being able to search using detailed keywords. A powerful branding and demand generation tool for companies. • Go10000 will be re-launched in the fall of 2010 as the “Official Chinese Travel Search launched Engine”, and will be fully optimized for Chinese search engines, and drive traffic , directly to the Go10000 members websites (preferably Chinese websites). • Go10000 will feature its own social media profiles on major and niche social media websites in China, as well as various BBS. • Go10000 will have its own mobile website and mobile applications (China had 800 Million mobile users by July 2010, and over 40 Million people that access the Internet only on mobile devices). • Content translation and content publishing , as well as tagging will all be included. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 29. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 30. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 31. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 32. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 33.
  • 34. Research studies indicate that attitude towards websites, the site’s interactivity and usability, as well as purchase intentions of users are enhanced when sites are congruent with the target customers’ cultural predispositions. (“The Culturally Customized Website”, Elsevier, 2005.) Collectivism: Emphasizing values important in collectivist cultures. For example, emphasizing family theme. Power Distance: Adding elements that emphasize power distance. For example, displaying awards or honors that a company or brand has received. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 35. Brand Articulation The Chinese consumer, unlike the Western consumer is not familiar with the brand (hotel or destination) – it requires Contextual Relevance
  • 36.
  • 37. Content Gap DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 38.
  • 39. Context DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 40.
  • 41. Relevancy DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 42. Relevancy DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 43. VisitBritain’s new Website – great use of Web 2.0
  • 44. …and VisitBritain.com in Chinese Is it really Relevant???
  • 45.
  • 46. DRAGON TRAIL CHINA MARKETING SERVICES
  • 47. Dragon Trail Influencer Marketing Program 1. Developing a culturally relevant web presence, including am engaging website, and possible satellite sites and blogs in order to increase touch touch-points and visibility. 2. Leveraging existing and developing relevant content to be published on the website(s). 3. Setting up profiles on various social media websites, including image sharing, video sharing, social networks, as well as blogs on prominent portals and websites. 4. Maintain a consistent and interesting presence on the Chinese social web, including publishing relevant content, monitoring comments, responding to comments, and engage on other relevant social media profiles, in order to increase fans and followers, awareness, and traffic. 5. Syndicate branded content to third party sites, such as travel agency websites, lifestyle sites, blogs, communities, BBS forums, and more. 6. Drive traffic by executing online marketing techniques, such as online advertising, search engine optimization, search engine marketing, affiliate marketing, and other online marketing campaigns such as contests, and sponsored partner marketing. Possibly integrate offline tactics to the execution, such as offline advertising, trade and media relations, as well as events. 7. Leveraging relationships with bloggers and celebrities in order to engage in innovative influencer marketing to generate content and assist in the decision making process of potential customers. 8. Integrate various technology applications, based on strategy, such as ee-Learning, online community, individual trip planning, group trip planning, meta search, booking engine, and others in order to further increase engagement and drive conversion. 9. Leverage the huge mobile opportunity in China, including applications (Android, Symbian, Blackberry, iPhone platforms) and mobile websites, as well as mobile advertising to further increase engagement. 10. Listen by aggregating brand sentiments from thousands of social media sites, blogs, and forums to measure and understand consumer perceptions and trends.
  • 48. 1. Insight: Social Voices Extracting brand sentiments from millions of consumer reviews across the Internet in China. We then turn that knowledge into action, shaping campaigns to increase awareness, revenues, and data capture. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 49. 2. Relevant Chinese Website Presence Development Design Your Own Trip User Video User Feedback User Blogs DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 50. 3. Chinese Social Engagement Automation 1. Online Trip Planning Application If travelers book your travel related product online, you have a great opportunity to engage them in pre-trip planning and post- trip sharing with a white label solution backed by advanced technologies and services. 2. Social Engagement Tools Besides maintaining your existing Chinese websites, we can develop custom social networks and communities, forums and blogs, online games, as well as widgets that encourages your consumers to engage with your content, and create a viral loop that spreads around and creates buzz. These tools are designed to achieve certain objectives, such as capturing data, increasing awareness, or referring leads and booking travel. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 51. 4. Chinese Digital Marketing Campaigns Holistic Campaign Execution Complete digital campaign execution from planning to measurement, understanding the target market based on goals and budget, and focused on achieving the highest possible ROI (Return on Investment) and ROE (Return on Engagement). DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 52. 5. Grass-roots Local Social Media Marketing roots Social Media Marketing If on our network of partner websites and blogs, or via platforms such as micro- blogging (i.e. Twitter), or writing on our own lifestyle cluster websites, blogs, and wikis, we ensure that your message gets out to the targeted audience, the “old- fashioned way”, by crafting customized messages and posting them manually. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 53. 6. Influencer Marketing Influencer Marketing via Blogger Relations Leveraging extensive relationships with the Chinese celebrity blogging community, we organize highly targeted and specific Blogger Fam Trip Tours of Chinese bloggers to destinations globally, in order to tap into networks of influencers to increase brand awareness. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 54. 7. Online Advertising Chinese Online Travel Advertising Leveraging our relationships to allow travel companies to place media on Chinese portals, travel and lifestyle websites, social networks, and blogs. Search Engine Marketing Bidding on relevant and competitive keywords on Chinese search engines, such as Baidu, Yahoo and Google China, are important to get traffic to the various websites and online campaigns. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 55. 8. Affiliate Marketing Providing incentives for websites and bloggers to feature sponsored content and write stories about the brand’s products and services, are vital to get the word out and build strong relationships. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 56. 9. Mobile Marketing We create mobile websites and applications specifically designed for a Chinese mobile foot print. Typical mobile websites contain 15-20 pages including animated photo galleries, one click direct dial to the travel suppliers and links to popular social media sites. Additionally, special coding to automatically detects and redirect visitors using Apple iPhones, Nokia, Android, and Blackberry devices, or other mobile platforms. To display the most appropriate website rendering, all seamlessly to the user. A customized Mobile Content Management System (M-CMS) enabling clients to easily modify their mobile website in real time. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 57. CHINA INTERNET & SOCIAL MEDIA LANDSCAPE
  • 58. CHINA’S CONSUMERS China’s Elite and nouveau riche: In China more than 400 million people live on less than $2 a day but there is an emerging and fast growing elite class which shops at Armani, Gucci, Cartier, Ferrari, Bentley, and Hugo Boss. These are the high brand-conscious and prestige-oriented Chinese consumer segments who like to indulge in conspicuous consumption. China’s Generation Y: Success-driven, educated, driven, information savvy and surprisingly loyal to Chinese values and culture but also open to Western ideas. They are good candidates for Western brands and are fashion-conscious. Trendy, Perfectionist Consumers: These are predominantly females who love to shop and associate foreign brands with quality and style. Traditional, Pragmatic Consumers: They don’t like to shop much and basically look for products based on price and not style. Predominantly male consumers and generally go for less expensive local brands rather than expensive or stylish foreign brands.
  • 59. Travel Motivation • Rising Incomes China Outbound Travel • • Easier to get visas, hard currency and passports Travelling abroad for business and education Total Outbound Travel 40,891.4 10,000 inspires them to return to 40,000 Total Long-haul Travel the same destinations for leisure • Travel (especially to 8,000 Europe) as a status symbol 30,000 • In-depth travel is becoming more popular than multi- 25,330.9 country packages 6,000 • Status, novelty, culture, 4,808.4 shopping, time, cost, food 20,000 4,000 Travel Needs 3,151.4 11,174.0 • Safety of a destination • Ease of getting a visa 10,000 5,643.2 2,000 • Other factors: -Natural Scenic Beauty 1,834.7 -Well-known landmarks 1,216.2 -Friendly local people 0 0 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007p 2008f 2009f 2010f 2011f But… • Good Chinese food not always available Data from China National Tourism Office and Global Insight – Global Travel Navigator May 2008 • Quality level not according to Chinese expectations 59 DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 60. China Outbound Tourism 2010: Greater interest in in-depth travels by Chinese travellers: depth • The survey of the China Tourism Academy 2009/2010 shows that Chinese tour operators are increasing their range of products, meeting , the growing demand for more sophisticated travel offers from Chinese customers. • Niche market and special interest products gain opportunities to attract Chinese visitors visitors. Published in cooperation with the China Tourism Academy (CTA) and the China Outbound Tourism Research Institute (COTRI) DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 61. Source: Digital Influence Index 2010 – Fleichman Hillard & Harris Interactive DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 62. CHINA INTERNET USERS HAVE GROWN BY 1500% SINCE 2000 420 million Internet users in July 2010, representing 30% of the Chinese population Most engaged country online: 92 % contributed to social media 85% of Chinese online users approve Internet Censorship The Internet is their most important information source for 84.3% of netizens More bloggers in China than in Europe and USA combined Source: CNNIC; Trendspotting; Forester; iResearch DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 63. China has 21% of the global internet population – USA: 13% / Europe: 22% / Asia: 43% Total Global Internet Users: 1,8 Billion / Europe: 425 Mill. / North America: 260 Mill. / India: 82 Mill. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 64. Online Travel Research in China Source: Nielsen, 2009 DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 65. China’s digital media landscape is dominated by local players. Government censorship Local players appeal to domestic users DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 66. CHINA SOCIAL MEDIA DOMINATES THE US: Chinese netizens are more engaged in creating/sharing content Source: New 2008 Social Technographics data Source: Chinese Social Technographics Revealed, reveals rapid growth in adoption, 2008/10/20 2009/01/23 DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 67. Source: Digital Influence Index 2010 – Fleichman Hillard & Harris Interactive DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 68. “Social Media is the most influential communications medium in modern China” Two-thirds of surveyed public affairs executives – thirds Edelman Media Influence Survey, November 2009
  • 69. Travel Alberta (Canada) Strategy: - Portal for big Tourist Boards (countries, states/provinces, regions, major cities, etc.) the opportunity to develop a relevant, china-hosted web platform, to build the brand and increase referrals to online and offline sales channels - The portal is developed to give SMEs and DMOs the opportunity to have a presence, which otherwise would not make sense or is cost prohibitive DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 70. Travel Alberta (Canada) Strategy: - Sub-Site within the china.travelalberta.com portal to give smaller DMOs a low- cost online presence in China - includes branding, own URL, quarterly content updates, tagging, search engine optimization, social media inclusion, and if applicable trip planner integration. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 71. Travel Alberta (Canada) Strategy: - Sub-Site within the china.travelalberta.com portal to give SMEs (hotels, resorts, attractions, tours, transportation, etc.) a low- cost online presence in China - includes branding, own URL, quarterly content updates, tagging, search engine optimization, social media inclusion, and if applicable trip planner integration. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 72. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 73. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 74. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 75. Online Family Campaign: - Unique family campaign that merges viral marketing and social media marketing components, by leveraging the Chinese social media landscape (especially the Chinese Twitter micro-blogging equivalent, Sina Weibo), and a uniquely developed micro-site to capture data and increase engagement - The campaign was launched after having run a very successful Chinese social media campaign to increase fans on Sina Weibo to over 10,000 in a few weeks, in order to leverage these fan to ensure success for the Family campaign -The Social Media campaign was started after the launch of the relevant Chinese website of Atlantis The Palm Dubai. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 76. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 77. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 78. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 79. DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 80.
  • 81.
  • 82. Banff National Park Chinese Web Site and Social Media marketing Case Study
  • 83. Case Study: Canadian Rockies Social Media Contest • No advertising (paid search, banner advertising, print) • Promotion via Chinese Social Media only • 90 % Viral Spread (over 90% of people who registered on were invited to join by their friends who had already signed up). Registrations including name, email, mobile phone) • After Week 1: 6,500 visits / 3,000 registrations • After Week 2: 30,000 visits / 8,000 registrations • After Week 3: 75,000 visits / 37,000 registrations • After Week 4: over 100,000 visits / over 50,000 registrations • After Week 6: 180,000 visits / 90,000 registrations DRAGONTRAIL.COM - CHINATRAVELTRENDS.COM
  • 84. Step 1. Chinese Website DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 85. DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 86. DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 87. Step 2. Social Media Marketing DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 88. Micro-blog: http://t.sina.com.cn/canadianrockies DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 89. SNS: www.kaixin001.com/canadianrockies DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 90. Video Sharing: http://u.youku.com/user_video/id_UMjQ5ODk5MjMy.html DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 91. Step 3. Website Launch Campaign DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 92. DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 93. DRAGONTRAIL.COM DRAGONTRAIL.COM - - CHINATRAVELTRENDS.COM CHINATRAVEL TRENDS.COM
  • 94.
  • 95. “We treat clients as partners” -Based in Beijing and Shanghai Based - Unique combination of unmatched expertise - Best in class capabilities & award award-winning solutions - Innovative cost model & strategic approach - Growing list of clientele of leading travel brands
  • 96. WANT TO KNOW MORE ABOUT THE CHINESE TRAVEL MARKET? Access the latest trends on ChinaTravelTrends.com and join the online community for free. www.ChinaTravelTrends.com (Twitter: @CnTravelTrends) - Published by Dragon Trail & COTRI
  • 97. The Chinese Outbound Tourists will continue to travel all over the world. Are you ready for them? TRAINING & COACHING CERTIFICATION RESEARCH PLEASE CONTACT COTRI (CHINA OUTBOUND TOURISM RESEARCH INSTITUTE) FOR MORE INFORMATION: WWW.CHINA-OUTBOUND.COM
  • 98.
  • 99. REACH & CONNECT WITH AFFLUENT CHINESE CONSUMERS BY LEVERAGING DIGITAL MARKETING, TECHNOLOGY AND SOCIAL MEDIA TO GENERATE DEMAND AND INCREASE BRAND AWARENESS, REVENUES, AND RELATIONSHIPS. CONTACT US FOR OUR AWARD AWARD-WINNING SERVICES JENS THRAENHART & GEORGE CAO, CO CO-FOUNDERS WWW.DRAGONTRAIL.COM / INFO@DRAGONTRAIL.COM