Kaizen case study submitted by Al Ain Municipality during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011.

1. FURSA code: SQAD-003-IRI-1632011
FURSA
Partner on FURSA / Internal Roads and Infrastructure Department
Kindly accept our best regards as service quality assurance department, to share this
FURSA of improvement and development.
To Modify the path of error in the inlet and outlet of the customer car
FURSA
parking on the street of the municipality
There is an error in the path of the entrance to the customers parking
the eastern (side street of the municipality), where there is a sign not to
Details turn right to the second entrance and at the same time there is an
arrow directing to enter the same direction (see photos attached).
The influence of Regulate the movement of traffic, in addition to reducing traffic
implementing congestion at the entrance of the Customer parking.
FURSA
Implementation Plan: the Arrow direction will be amended on the floor of the
street and this enhancement will allow the panel passage of vehicles to right hand,
and will put the signs of No Entrance in the right places for it.
Period of implementation One Day From 17/3/2011 To 18/3/2011
Adoption of the partner on FURSA …………………………………………….. Date: 16/3/2011
Representative from SQAD ……………………………………………………….. Date: 16/3/2011
Note: The case remains open until it is ensured of the full implementation, and it can be partially closed with a
mentioning the reason

2. FURSA code: SQAD-003-IRI-1632011
FURSA
Closure Process of the FURSA:
The level of implementation after the expiry of implementation period:
 Full implementation  Part implementation  Not implemented
 Close the case completely  Close the case partly
Notes of the representative of Quality Assurance Department:
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Signature: .................................................................................... Date: / /2011