Learn how to scale your IT operations, through Help Desk Outsourcing Partnerships like GMS Live Expert.

1. GMS Live Expert
Help Desk
Technology Changes. We’ve Got your Back!

2. The GMS Story
§ 2000: eLearning Support Provider Launch
§ 2005: Landed BSP Managed Services Arm
§ 2009: Rolled out to BSPs across Canada
§ 2010: Launched GMS Live Expert
§ 2012 – 2013: CMIT, CharTec, Bell Expansion
Technology Changes. We’ve Got your Back!

3. The GMS Story
ü 24/7
Mul)-­‐lingual
Support
ü 4
million
+
)ckets
served!
ü 96%
sa)sfac)on
ra)ng
ü 93%
first
call
resolu)on
ü 97%
of
user
issues
solved
completely
remote!
Technology Changes. We’ve Got your Back!

4. Standards and Security Clearance
§ HIPAA and PIPEDA Compliant
§ Have worked with the likes of DoD, Banks etc.
o Capable of passing the most stringent
assessments
Technology Changes. We’ve Got your Back!

5. Outsourced
Help
Desk
Solu1on
Technology Changes. We’ve Got your Back!

6. GMS Live Expert Recovers Wasted Time
15-20%
Amount of time spent looking for information.
7 hours
Avg time spent searching each week
Less than 50%
Searches that are successful.
$6,000
Estimated annual cost of loss time per knowledge worker
Technology Changes. We’ve Got your Back!
-IDC, Cushing Anderson - 2003

7. GMS Live Expert: Truly Scalable
§ Utilization based pricing tied to Partner growth
§ 24/7 Phone & Chat Support
o Seamless integration with major PSAs
o Monthly activity reporting to identify trends
o Quarterly reviews against transparent pricing matrix
o No surprises!
Technology Changes. We’ve Got your Back!

8. Security, Reliability
§ Hosted Data Center environment
§ 99.9% up time
§ CSae 3416 and PCiDSS certified
§ 24/7/365 monitoring, power redundancy
Technology Changes. We’ve Got your Back!

9. 30
Day
Partner
Onboarding
Process
Contract
Support
Channels
Documentation
Testing &
Go Live
Technology Changes. We’ve Got your Back!

10. Contact our Sales
Team to Learn more
sales@globalmentoring.com
905.286.3801
Technology Changes. We’ve Got your Back!