The document defines various terms used to describe the status of hotel rooms, including occupied, complimentary, on-change, do not disturb, stay over, sleep-out, sleeper, skipper, vacant and ready, out-of-order, lock-out, due out, check out, and late check-out. Each status provides information about whether a guest is currently registered, if the room is cleaned and available, or if a guest has checked out or departed without paying.

1. The terms of room status
Prepared by DOREEN LAW CONG JIA
18DUP13F 1003

2. A guest is currently
registered to the room
OCCUPIED

3. The room is occupied, but
the guest is assessed no
charge for its use
Complimentary

4. The guest has departed, but the
room has not yet been cleaned
and readied for re-sale
On-change

5. The guest has requested not
to be disturbed
Do Not Disturb

6. The guest is not expected to check
out today and will remain at least
one more night
Stay Over

7. A guest is registered to the
room, but the bed has not been
used
Sleep-out

8. The guest has settled his or her account
and left the hotel, but the front office
staff has failed to properly update the
room’s status
Sleeper

9. The guest has left the hotel without
making arrangements to settle his or
her account
Skipper

10. The room has been cleaned and
inspected and is ready for an
arriving guest
Vacant and ready

11. The room cannot be assigned to a
guest. A room may be out-of-order for a
variety of reasons including the need for
maintenance, refurbishing, and
extensive cleaning
Out-of-order

12. The room has been locked so that the
guest cannot re-enter until a hotel
official clears him or her.
Lock-out

13. The room is expected to become vacant
after the following day’s checkout time
Due out

14. The guest has settled his or her account,
returned the room keys, and left the
hotel.
Check out

15. The guest has requested and is being
allowed to check out later than the
hotel’s standard check-out time.
Late Check-out