Troubleshooting Tips presentation from Camp TEACH

1. Troubleshooting Your Technology Problems

2. Making Wireless Work
 Verify that the physical wireless switch is turned on.
 Switch may be on the side or bottom of the computer

3. Adding a Wireless Connection
 Start Connect To Show all connections
 Right click on Wireless Network Connection and select Properties
 Select Wireless Networks tab
 Use Windows to configure my wireless
network settings should be checked
 Select Add

4. Adding Wireless Continued
 Enter the name of your network and the security key.
 The security key will need to be
entered twice.
 Click OK and OK to exit the
wireless properties window.

5. Mapped Drives
 Mapped network drives will be visible when you open My Computer
 Path to file on drive will show in the Address box

6. Creating Folders
 Right click in the desired location and select New and
then Folder.
 Click File on the menu
bar and then select
New and Folder.
 You can create folders
within folders to
organize files.

7. Creating Folders
 Click File on the menu
bar and then select
New and Folder.
 You can create folders
within folders to
organize files.

8. Backing Up Documents
 Open the My Documents folder.
 Click Edit on the menu bar and choose Select All
(The documents and files in the folder will be
highlighted)
 Right click on any item in the folder and choose Send
To
 Select the desired media from the list: Writable CD or
DVD, thumb drive, or home file folder

9. Backing Up Documents
 Open the My Documents folder.

10. Backing Up Documents
 Click Edit on the menu bar and choose Select All
(The documents and files in the folder will be
highlighted)

11. Backing Up Documents
 Right click on any item in the folder and choose Send To
 Select the desired media from the list: Writable CD or DVD, thumb drive, or
home file folder

12. Backing Up Your Favorites
 Open My Computer—Local Disk (C:)—Documents
and Settings—Your Name
 Favorites will be one of the files in this folder. (It will
look like a star.)
 Right Click on the star
and choose Send To
and select your
desired saving media.

13. Backing Up Your Favorites
 Right Click on the star
and choose Send To and select desired saving media.

14. Document Properties
 You can find information about files and documents
by right clicking on the icon and selecting Properties.
 The Target box will show location
of the file or document.
 The General tab will show the
file size
 The Sharing tab will show
whether or not the file is shared.
 The Security tab will show the
permissions assigned to the
document.

15. Outlook Overview
 Outlook can be accessed only when your computer is
connected to the Fulton County network.
 Monitor your folder size.
 Open Microsoft Office Outlook
 Right click on Mailbox-Teagle, Donia G.
 Select Properties for Mailbox-Teagle, Donia G.
 Select Folder Size toward the bottom of the screen

16. Outlook Overview
 Open Microsoft Office Outlook
 Right click on Mailbox-Teagle, Donia G.
 Select Properties for Mailbox-Teagle, Donia G.

17. Outlook Overview
 Select Folder Size toward the bottom of the screen

18. Monitoring Your Mailbox Size
 The Total Size box tells how much data is stored on the
server.
 Looking at the subfolders
will show you which
folders contain the most
data.
 Sent Items are often
overlooked.
 Personal Folders move files
to your hard drive and take them off of the exchange
server.

19. Webmail
 Use Webmail when not connected to the FCBOE
network.
 http://webmail.fultonschools.org
 Logon using FCS UserID and Password

20. When your student desktops look
like this:

21. And your mini-switch looks like
this:
No green lights!
It has no power!

22. If the power cord is connected,
your mini-switch will look like this:
Green lights!

23. And your computer screen will look
like this:

24. Activboard Troubleshooting
 Searching for signal:
 If all cables are connected, hold down the Fn key and
press F8 at the same time to tell the computer to talk to
the projector

25. The pen won’t work
 You have a picture, but the pen won’t work.
 Look at the flame in the upper left corner of the board
 If it is not lit, the board is unplugged.

26. If there is a red line through the
board icon in the system tray:
 The board is not connected.
 Check to ensure the board has power and that the
board is connected to your computer.

27. If the pen is not aligned to the
cursor:
 Calibrate the board
 Right click on the board icon in the system tray
 Hover the pen above the flame on the board until the
calibrate window appears.

28. How To Crop Pictures using Picture Manager
1. Click Start
2. Click Microsoft Office.
3. Click Microsoft Office Tools.
4. Click Microsoft Office Picture Manager

29. How To Locate Picture
1. Click the Adding Picture
Shortcut… link in the Picture
Shortcuts… Task Pane on the
left side of the Picture Manger window

30. How To Locate Picture
2. Locate and select the picture or folder Picture
3. Double click selected picture

31. Locate Crop Tool
The crop tool will remove distracting content from picture subject.
1. Click Edit Picture button
2. Click crop tool located to the left tool bar.

32. Crop Picture
 Position the cropping tool over a cropping handle and then do one of the
following:

33. Crop Picture
1. To crop one side, drag the center handle on that side inward.
2. To crop equally on two sides at once, hold down CTRL as you drag the
center handle on either side inward.
3. To crop equally on all four sides at once, hold down CTRL as you drag a
corner handle inward.
4. On the picture toolbar, click ok.
Congratulations,
picture cropped!!!

34. Top Ten Ways to Prevent Viruses
1. Use an anti-virus program and keep the virus
definitions up to date
1. Fulton County uses LANDesk Anti-virus
2. Do not install programs like Limewire, Kazaa or
other peer to peer software. These programs contain
spyware.
3. Do not download free stuff like screen
savers, weather programs (Weatherbug), or Instant
Messengers. These programs have
trojans, malware, and spyware piggy-backed and
update without you knowing it.
4. Do not visit untrusted sites like
pornography, betting, or joke sites.

35. Top Ten Continued
5. Use email with built-in anti-virus protection
6. Do not open email attachments with extensions such as
.exe, .bat, .com, .shs, .vbs, .scr, .pif, .jse, .vbe. Picture files
with extensions like .jpg, .bmp, and .gif are usually fine.
7. Keep Windows updated
8. Use a browser other than Internet Explorer, such as
Mozilla Foxfire. Hackers tend to target IE.
9. Be careful clicking links on Facebook. Also, activities
such as Farmville can install spyware and other such
threats to your computer.
10. Proxy websites can be phishing sites and compromise
personal information. Hotel and coffee shop “hotspots”
can be examples of these.

36. Virus Definitions Up To Date?
 Double click on the little gold arrow in the lower right
corner of the system tray.
 Look at the date beside Virus Definitions to ensure
that it is recent.
 Notify your Technology Specialist if the date is not
current.

37. Printing
 Take notice of the printer to which a document is
being sent.

38. Change Your Printer Selection
 Click the down arrow next to the printer Name
to select a different printer.

39. Changing the Default Printer
1. Click Start
2. Select Printers and Faxes
3. Right click on your desired default printer and
choose Set as Default Printer.
4. Print jobs will be sent to default printer unless a
different printer is selected.