Presentación de Group Technology en Bilbao

1. Management of Legally Compliant
Email Business Processes
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

2. GROUP Business Software AG
 Worldwide leader in applications built on or for IBM Lotus Software since 1992
 European Headquarters Frankfurt
 12 Office Locations US, UK, Canada, Germany, Denmark, Bulgaria
 Employees worldwide 200
 Publically traded since 2000 at Frankfurt Stock Exchange (FSE)
stats
Year 2009
 142,163 development hours
 45,920 services hours
 $36,000,000 USD
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

3. GBS Solutions
apps
experts
live
Applications Services Cloud
 CRM  GBS Evolution  Domino Cloud
 Compliance  Consulting  Public Cloud
 Email Management  Administration  Corporate Cloud
 IM Management  Development  Hybrid Cloud
 Productivity
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

4. GBS Customers
customers
 Enterprise and midmarket
Key Customers
 38 countries / 4 continents
 Ernst & Young
 Key industries served
 Deutsche Bank
 Financial Services / Banking  Toyota
 Transportation & Logistics  PriceWaterhouseCoopers
 Pharmaceutical  Mercedes-Benz
 Manufacturing  Merck
 Automotive  BASF
 Singapore Airlines
 Bayer
 HSBC Services Japan Limited
 Allianz
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

5. Growth by Acquisition
2002 2003 2004 2005 2006 2007 2008 2009 2010
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

6. The Email Experts
„GBS is the leading provider of process-oriented, centralised and easy-to-
maintain email management solutions for Lotus Domino and Microsoft
Exchange. GBS‘s core solution for email security and email archiving
provides a powerful and flexible infrastructure for processing, storing and
managing email from its creation to its disposal.“
 Proven Know-how > 18 years
 Global experts take care of
your email communication
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

7. Focus on Compliance
 Compliance includes the efforts of companies to
oppose the increasing liability risks a preventive
business organisation.
 It includes compliance with legal and
operational requirements and guidelines
of a company
 Compliance affects all areas of an
organisation and all of its employees
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

8. Compliance Regulations
Legal requirements Regulations
■ Commercial Law ■ 8th EU Directive
■ Value added tax law ■ Basel II
■ Anti-Money Laundering Legislation ■ Influence of American law (subsidiaries of US
■ The Freedom of Information Act companies etc.)
□ Department of Defence (DoD)
□ Sarbanes-Oxley Act (SOX)
□ Security and Exchange Commission
(SEC)- Rules
□ Health Insurance Portability &
Accountability Act (HIPPA)
■ Food Drug Administration (FDA)
Standards Data Protection Act
■ BS 7799-2:2002 (British Standards Institute) ■ Data Protection Act
■ ISO 9000 ff
■ ISO 27001
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

9. Why is Compliance so Important to Email?
 Avoiding liability risks
 Global economy and networked trade
 The productivity of your email and the associated value
 Regulatory reasons (legal/corporate)
 Reducing risks through automation of regulations
 Protection against negligent and intentional abuse (data protection)
 Documentation requirements (email archiving)
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

10. Email Management
Many Questions, One Answer
 How can you filter viruses even in
encrypted emails?
 How can you automatically encrypt
sensitive and confidential emails?
 How can you solve the problem of
SPAM without filtering business critical
emails?
 How can you automate content-related
email business processes?
 How can you verify that your email
communication follows business
processes and regulations?
 How can you ensure the transfer of
emails into an audit-proof archiving
system?
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

11. Email Management
 …describes strategies and methods for
implementing safe and efficient email
business processes
 …solves security and organisation
problems and reduces risks in using
email
 …ensures the use of email in
accordance with business processes
and regulations
 …allows an increase in productivity,
reduces costs and quick ROI
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

12. The Email Business Process
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

13. Summary
 Intecrated email business processes enable legally compliant email
communication
 Integration of all necessary aspects
 Secure business email
 Reliability of storage
 Efficiency in email retrieval
 Compliance with legal and formal requirements
 Risk reduction through automation of regulations
 Protection against the theft of intellectual property
 Coverage against negligent or deliberate misuse
 Increasing productivity and value added in the email process
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

14. Thanks for Your Attention!
GROUP Business Software AG
MesseTurm Ottostrasse 4
60308 Frankfurt / Germany 76227 Karlsruhe / Germany
Phone +49 (0)69 789 8819-0 Phone +49 (0)721-4901-0
n info@gbs.com n www.gbs.com
GROUP Business Software (UK) Ltd.
3 More London Riverside Manchester Business Park
London 3000 Aviator Way
SE1 2RE Manchester M22 5TG
Phone +44 (0)207 206 0001 Phone +44 (0)161 266 1066
n info@uk.gbs.com n www.gbs.com
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

15. About iQ.Suite
Email Security Email Archiving Email Productivity
 Comprehensive solution for legally compliant management of email
communication
 Optimises costs and performance of the leading email platforms
 Increases productivity of your employees
 Available for Lotus Domino, Microsoft Exchange and SMTP
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

16. iQ.Suite Architecture
 Server-based architecture enables cost-efficient, centralised administration
 Modular structure is fully scalable and guarantees a high
degree of investment security
 Detailed regulations for implementing effective email business
processes
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

17. Integration in Lotus Domino
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

18. Integration in Microsoft Exchange
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

19. The GBS Solution: iQ.Suite
Email Email Email
Security Archiving Productivity
 Trailer  Store  Clerk
 Watchdog  Bridge  Smart
 Wall  Safe  Budget
 Crypt  Mastering
 WebCrypt  Clustering
 KeyManager
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

20. email security
Email Security
without Compromise
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

21. iQ.Suite Trailer
Rule-based Legal Disclaimer
 Centralised, parameter-driven
email signatures
 Automatically adds company
information and legal disclaimer to
outgoing emails
 Reduces company's liability risks
 Integration of dynamic user
information from the central email
address book
 Add pictures to your email footer
 Time-based and rule-based use of
boilerplate text, e.g. for marketing
communications
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

22. iQ.Suite Watchdog
Centralised Virus Protection
 Intelligent, centralised blocking of viruses
and undesirable file attachments
 Parallel operation with leading virus
scanners possible
 Detects file attachments using unique,
manipulation-proof file patterns
(fingerprints)
 Users can define file restrictions through
a combination of file name, extensions,
and size
 Scans email message text and
attachments
 Checks encrypted emails for viruses and
content when used in combination with
Crypt
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

23. iQ.Suite Wall
Multi-level Spam Filter
 Monitors and secures email communication
 Analyses all text, file and image content
 Reliably detects spam through intelligent,
self-learning email analysis (CORE)
 Enables multi-level spam filtering
 Centralised quarantine management for
enterprise/multiple-server environments
 User-specific access to emails in
quarantine
 Intelligently categorises and classifies
email based on a content
 Prevents unauthorised transmission of
sensitive or confidential information
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

24. iQ.Suite Crypt
Server-based Email Encryption
 Confidentiality of emails through server-
based, centralised email encryption
 Minimal administrative expense
 Simple and fast email encryption takes
place automatically
 No user interaction necessary
 Parallel support of PGP, GnUPG and
S/MIME
 Compatible with existing PKI structures
 Checks encrypted email for viruses and
content when used together with
Watchdog or Wall
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

25. iQ.Suite WebCrypt
Email Encryption Made Easy
 Protection of intellectual property
and a simultaneous increase in
communications efficiency
 Available on-premise or as SaaS on the
GROUP Live cloud platform in the IBM
data center
 Secure processes for confidential
email correspondence without PGP,
S/MIME or PKI structures
 No requirements for communication
partners to install additional hardware
and software
 Centralised, integrated user
management
 Fast and seamless integration with
Crypt
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

26. iQ.Suite Key Manager
Integrated Certificate and Key Management
 Standard storage for certificates and keys*
 Centralised, web-based administration
 Integration of official trust centres, e.g. VeriSign
 Automatic creation of certificates
 Connection to existing PKI structures
 Integration into the email management solution iQ.Suite
*Key administration coming soon
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

27. email archiving
Legally Compliant
Email Archiving
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

28. iQ.Suite Store
Efficient Server Load Reduction
 Centralises archiving to drive down
costs and free up resources
 Reduced demand on server and
mailboxes
 Scheduled and server-controlled, or
manually controllable archiving
 Comprehensive rule-based archiving
and search possibilities
 Single-instance archiving for
attachments
 Reduced server backup timeframe
 File system storage
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

29. iQ.Suite Bridge – Legally Compliant
Email Archiving and Compliance Interface
 Long-term archiving based upon
company policies and compliance with
prevailing laws
 Centralised archiving before delivery to
end-user mailboxes
 Completely automated process ensures
manipulation-proof records
 Intelligent pre-classification functions
when used in combination with Wall
 Can be integrated into leading archiving
systems
 Flexible data exchange between email
system and business applications such
as CRM, ERP, DMS
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

30. iQ.Suite Safe
Centralised Email Repository
 Rule-based, centralised email
archiving and specialised databases
 Seamlessly documents all email
traffic
 Enables encrypted archiving and
protects against unauthorised access
to the archive
 Signed archiving to prevent
manipulation of saved emails
 Saves the original email prior to
delivery
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

31. email productivity
Email Productivity
Focus on Efficiency
and Cost Control
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

32. iQ.Suite Clerk
Rule-based Delegation Management
 Forwards and processes important
emails, even during the user's absence
 Informs email sender that the
recipient is absent
 Systematically prevents the forwarding
of confidential or personal emails
 Internal and external email forwarding
is limited to authorised personnel
 Guarantees that company policies
on legal requirements are met
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

33. iQ.Suite Smart
Time-based Email Processing
 Reduces server/network load through
scheduled email transmission
 Integration of 4-eyes-principle
 User can schedule individual email
transmission times
 Logical disclosure of links in emails
for external transmission
 Automatically converts email
attachments into standard formats
such as PDF
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

34. iQ.Suite Budget
Efficient Control of Email Costs
 Analyses and creates email traffic log of
all emails
 Evaluates email volume according to
defined cost centres
 Reports email costs with definition of
different cost rates
 Defines and structures email budgets
for users and user groups
 Graphic display of reports in diagrams
and overviews for management
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A

35. Thanks for Your Attention!
GROUP Business Software AG
MesseTurm Ottostrasse 4
60308 Frankfurt / Germany 76227 Karlsruhe / Germany
Phone +49 (0)69 789 8819-0 Phone +49 (0)721-4901-0
n info@gbs.com n www.gbs.com
GROUP Business Software (UK) Ltd.
3 More London Riverside Manchester Business Park
London 3000 Aviator Way
SE1 2RE Manchester M22 5TG
Phone +44 (0)207 206 0001 Phone +44 (0)161 266 1066
n info@uk.gbs.com n www.gbs.com
N E W Y O R K ▪ AT L AN T A ▪ B O S T O N ▪ T O R O N T O ▪ L O N D O N ▪ M AN C H E S T E R ▪ C O P E N H AG E N ▪ F R AN K F U R T ▪ D R E S D E N ▪ K AR L S R U H E ▪ V AR N A