Understanding Assertiveness Skills

Program Objectives ,[object Object],[object Object],[object Object],[object Object]

A Challenge ,[object Object],[object Object]

Definition of Assertiveness An honest, direct, and appropriate expression of one's feelings, thoughts, and beliefs.

Test Your Assertiveness (1 of 3) ,[object Object],[object Object],[object Object]

Test Your Assertiveness (2 of 3) ,[object Object],[object Object],[object Object],[object Object]

Test Your Assertiveness (3 of 3) ,[object Object],[object Object],[object Object],A “yes” response to the questions indicates an assertive approach.

Why Assertiveness Is Important? ,[object Object],[object Object]

The Myths About Assertiveness ,[object Object],[object Object],[object Object]

Assertive Rights ,[object Object],[object Object],[object Object],[object Object],[object Object]

Remember ,[object Object],[object Object],[object Object],[object Object]

What’s Keeping You From Being Assertive? ,[object Object],[object Object],[object Object],[object Object]

Have You Ever Felt… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Sound Familiar? ,[object Object],Realize that you are not alone. Non- assertive behavior is very common in the workplace.

A Caution ,[object Object],Q : How can you tell? A : Tailor your response to the situation.

Wise Words ,[object Object],[object Object],[object Object],[object Object],[object Object]

What Assertiveness Is ,[object Object],[object Object],[object Object]

What Assertiveness Is Not ,[object Object],[object Object],[object Object]

Aggressiveness Is ,[object Object],[object Object],[object Object]

Are You Aggressive? (1 of 2) ,[object Object],[object Object],[object Object],A “yes” answer to any of the questions may indicate aggressive behavior.

Are You Aggressive? (2 of 2) ,[object Object],[object Object],[object Object],[object Object]

Acting Unassertiveness Is ,[object Object],[object Object],[object Object]

Are You Unassertive? (1 of 2) ,[object Object],[object Object],[object Object],[object Object]

Are You Unassertive? (2 of 2) ,[object Object],[object Object],[object Object],A “yes” answer to any of the questions may indicate unassertive behavior.

Assertiveness vs. Authority ,[object Object],[object Object],Should you “ pull rank ”?

More Words to the Wise ,[object Object],[object Object]

[object Object],What Would You Say?

What Would You Say? ,[object Object]

What Did You Say? ,[object Object],[object Object]

A Passive Person Passive people usually : ,[object Object],[object Object],[object Object],[object Object]

Should I Use Force? ,[object Object],[object Object],[object Object],[object Object]

An Aggressive Person ,[object Object],[object Object],[object Object],Infringes on others’ rights, using fear and intimidation to get what he or she wants. Aggressive people often :

An Assertive Person ,[object Object],Asserts his or her own rights in a positive, open, honest, and self-confident manner. ,[object Object],[object Object],[object Object]

Several Tips ,[object Object],[object Object],[object Object],[object Object],Following these simple suggestions will present you as someone who is confident & optimistic -- as opposed to someone who is hostile and angry.

Six Personality Types ,[object Object],[object Object],[object Object],Hamsters. Invisible Beings. Pit-bulls.

Hamsters ,[object Object],They may be assertive for the organization they work for, but fall short when it comes to standing up for themselves.

Invisible Beings ,[object Object],[object Object]

Pit-bulls ,[object Object],[object Object]

Dreamers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Whiners ,[object Object],[object Object]

Mutes ,[object Object],[object Object]

Nine Types Of Assertive Response ,[object Object],[object Object],[object Object]

Are You Assertive at the Workplace? ,[object Object],Don’t worry if you don’t fit into this category yet … There’s still hope!

Developing to Your Full Assertive Potential ,[object Object],[object Object]

Relaxing Techniques ,[object Object],[object Object],Tried and true methods are best …

Heading Tension Off At The Pass ,[object Object],[object Object],[object Object]

What To Do When Confronted With a Problem ,[object Object],Get a Grip

What To Do When Confronted With a Problem ,[object Object],Reach for Logic

What To Do When Confronted With a Problem ,[object Object],Procrastination will only make it worse . Pent-up frustrations could lead to unwanted explosions that may be more problematic than the original situation.

What To Do When Confronted With a Problem ,[object Object],Remember to keep perspective when things get sticky, and don’t take things personally. It will only increase your emotional involvement and hamper your ability to resolve the situation.

In Dealing With Conflicts ,[object Object],[object Object],[object Object],[object Object]

In Dealing With Conflicts ,[object Object],[object Object],[object Object],[object Object],[object Object]

If You Have A Grievance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Who’s Afraid Of... ,[object Object]

Making the First Move ,[object Object],Concentrate. Remember who you’re with and tailor your discussion. Be tactful and honest. Make eye contact.

Interpersonal Skills at Work ,[object Object],[object Object],[object Object],[object Object]

Keys to More Power! ,[object Object],The Keys to Communication : ,[object Object],[object Object],[object Object]

Verbal Communication ,[object Object],Don’t use “I’m sorry” if you’re not sincere or if the situation doesn’t call for it. Always keep in mind your tone and volume, and how think about how they may be perceived by others.

Non-Verbal Communication ,[object Object],Make sure to allow for comfortable personal space between you and the person you’re communicating with. Always maintain good posture.

Written Communication ,[object Object],Use the active voice when writing, and remember to be inclusive and aware of your audience. Use specific and simple language.

Communication is a Goal ,[object Object],[object Object],[object Object],[object Object],[object Object]

Tips on Listening Well ,[object Object],[object Object],[object Object],Being an Active Listener :

Controlling Your Emotions (1 of 2) 1. Breathe, relax, and remain calm. 2. Realize demonstrations of anger, shouting, and threats are never appropriate. 3. Use neutral, non-judgmental statements.

Controlling Your Emotions (2 of 2) ,[object Object],[object Object],[object Object]

Four Steps To Saying “No” (1 of 2) ,[object Object],[object Object]

Four Steps To Saying “No” (2 of 2) ,[object Object],[object Object]

Use “I” Statements (1 of 4) ,[object Object],[object Object],[object Object],[object Object]

Use “I” Statements (2 of 4) ,[object Object],What it is exactly, that the other person has done or is doing. ,[object Object]

Use “I” Statements (3 of 4): ,[object Object],[object Object],What it happening because of their behavior.

Use “I” Statements (4 of 4): ,[object Object],[object Object],What effect does their behavior have on your feelings?

Letting Other People Know How You Feel ,[object Object],[object Object]

[object Object],[object Object],Making Assertive Statements

Communicate Assertively/ Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Tips ,[object Object],[object Object]

Requesting Change From Someone Else ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Criteria of Requesting Change ,[object Object],[object Object],[object Object],[object Object]

The Criteria of Requesting Change ,[object Object],[object Object],[object Object]

Don’t Get Mad... ,[object Object],[object Object]

Assertiveness is More Than Courage

Assertiveness is Also About ,[object Object],Expressing your feelings.

“ No” is Not a Dirty Word ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],Don’t Go Down the Passive or Aggressive Road Passive Assertive Aggressive

First Impressions ,[object Object],[object Object]

Keeping Up Appearances ,[object Object],[object Object]

It’s a Two-Way Road Also be aware of the physical responses of others. If people are avoiding your stare or shying away, slow down. You may be coming on too strong.

Taking the First Step ,[object Object],[object Object]

[object Object],[object Object]

Fears Which Block Assertive Behavior ,[object Object],[object Object],[object Object],[object Object],Fear

Reminder ,[object Object],[object Object],[object Object],[object Object],[object Object]

Start Out Small ,[object Object]

You Can Change Your Habits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Don’t lose sight of your goal, and remember that upkeep is a life-long commitment.

[object Object],“ The Play’s the Thing…” ,[object Object]

Tips on Assertiveness ,[object Object],[object Object],[object Object],[object Object]

Comfort Zone ,[object Object],[object Object]

Time for the Diagnostic ,[object Object],[object Object]

[object Object],[object Object],[object Object],Action Plan Start with the three easiest items.

Action Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Action Steps

Understanding Assertiveness Skills

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Understanding Assertiveness Skills