1. Advance your
IT Ops Quickly transform the way you
ASAP manage technology. Closet to Cloud.
Cloud Is Built
Now, Who’s Managing It?

2. Today’s Presenters
Our Moderator
Justin Crotty
Senior Vice President & General Manager
NetEnrich
@ JustinCrotty
Our Cloud Expert
Varma Kunaparaju
Chief Technology Officer
NetEnrich
@ NetEnrich

3. What We’ll Cover Today
Cloud-sanity or Cloud Usage? Our
take on cloud computing.
Break IT down
Cut Through the Chaos
Clouds + Closet: Having IT All
Your business opportunity

4. NetEnrich Provides a Better
Way For Solution Providers…
To Do More To Grow
With Less Profitably
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5. We Deliver
Technology-Enabled “ROC” Services
People + Process Technology + Process + Technology
People
Traditional IT Outsourcers NetEnrich ROC IT Tool Vendors
People- and process-driven Disjointed tool sets are a means
Enabling technology + Expert engineers
Low/Zero technology to an end,
using ITIL processes Each tool in silos – Inefficient!
Contract-oriented
Relationship-oriented Transaction-oriented
Complete staff outsource
Flexible engagement models Delivery depends on deployment
e.g., IBM GS, EDS, CSC, ACS
Effective 24/7 Shared Services Model Bigger footprint and higher TCO
Large Fortune 500 enterprises
Midmarket Enterprise-focus Large Fortune 500 enterprises,
$4 Billion and above revenues
$25M to $4 Billion revenues little scale
HP Open view, Tivoli, BMC, etc.
You Will Benefit From
Purpose-built Technology, Process AND People Working 24x7

6. Business Facts On Cloud Use
33% 93%
Want to Saw one area of SMBs
Face Less Workforce
access data IT improvement Resistance to Cloud
Adoption
from any
device Sixty-five percent
Chose multi-year cloud contracts
…Only
82%
25% Of companies expressed Saved money
w/Cloud
more concern about data security
Adoption
after cloud adoption
TNS, CSC Cloud Usage Index study2011

7. IT Channel Challenges With
Cloud
 Cloud services are a major priority for solution providers in 2012
– SME’s and SMB’s are entering cloud projects blindly
 What are the sales barriers for cloud?
– 69% Cloud security concerns (doesn’t jive w/what the biz end users
said in the CSC poll…only 25% were concerned)
– 51% Reliability concerns
– 33% Reluctance to outsource to the cloud & setting SLAs
What’s the real issue?
– Fear of losing control of data, IT operation, customers
– Risk aversion of IT operators, IT community
– COMPLEXITY INTRODUCED WITH MANAGING CLOUDS
ALONGSIDE OTHER IT INFRASTRUCTURE
(main reason we think so it needs to be bold & stand out)
SearchCloudProvider.com study 2012

8. IT is Complex –
More than Ever Before
PLETHORA OF NEW PROCESS EVER-INCREASING
OPTIONS REQUIREMENTS CHALLENGES
Operating Systems Remote Offices Access from Any-Where
Virtualization BYOD Role Based Access Control
Cloud Seamless Connectivity Service Levels
Networking Always on Infrastructure Granularity
Wireless Internal/External Collaboration Performance Guarantees
Mobility Contracts Real Time Changes
Security CAPEX/OPEX Asset Tracking
Remote Access Licensing Quality of Service
Collaboration Subscriptions Cost Containment
Service Providers Disaster Recovery
Management Tools Asset Management
Compliance Tools
Security
Backup
Virtualization • Cloud Computing

9. Are Midmarket Companies
Ready to “Operationalize”?
Your client’s potential
savings can become
YOUR overhead Adds
complexity
Becomes tough to scale to IT infrastructure
with limited staff
IT resources can be expensive Requires collaboration of
multiple teams
spanning security, storage, network
Requires
Consistent monitoring
and automation
constant evolution
of management and IT processes
of process is critical

10. Enter the Virtualization
Management Maze
PLANNING AND CONFIGURATION
Architect an adaptive infrastructure
Allocate resources with the right mix of virtual to physical
Reconfigure infrastructure to meet changing conditions
SERVICE MANAGEMENT
Understand the key indicators for the discovery and
monitoring of devices
Conduct performance analysis, incident management and
troubleshooting
Control Virtual Manager sprawls and stalls
Manage multiple software licenses
Automate workload and provisioning to ensure efficient
utilization
SECURITY AND REGULATIONS
Ensure security for complex virtualized workloads is efficient
in a dynamic setting
Adherence to Corporate policy and regulatory requirements
Follow QoS, regulatory compliance and policies

11. NetEnrich Virtualization
Services Practice
Monitoring VMware
Server Availability and Performance VMware ESXi, VI
Network Interface Management Foundation, VMware VI
Standard, VMware VI
Virtual Servers Maintenance Enterprise, VMware VDI
Microsoft Hyper-V
and Health Checks
Microsoft Hyper-V Server 2008
VDI Infrastructure Management R2, Microsoft Server 2008 R2
Standard, Microsoft Server 2008
R2 Enterprise, Microsoft Server
Troubleshooting and Full 2008 R2 Datacenter
Remediation Citrix Xen
Citrix Xen Server
SOP-Based Remediation Free, Advanced, Citrix Xen Server
Enterprise, Citrix Xen Server
Moves, Adds, Changes and Platinum
Service Requests
Vendor Management

12. NetEnrich Virtualization
Services
• Define optimal portable units for capacity planning
Planning and • Recommend the right hypervisor vendor, depending on client requirements
• Align network and storage connectivity with virtual switches, SAN and NAS
Configuration • Identify and design phases for server consolidation based on the
business/mission-critical sensitivity of hosted applications
• Define API level integrations with hypervisor fabric
• Estimate resource pool for a Virtualized Manager (VM)
Service • Identify resource allocations at an abstract level
• Orchestrate workflows in actual provisioning of VM
• Conduct dry runs on provisioned VM
Management • Configure monitoring setup /remote console operations
• Provide easy interface for Life Cycle Management operations for the VM
• Capacity clean up for decommission of VM
• Maintain compliance controls
Security and • Secure remote access to VM
• Secure power operations on VM, which are tracked and recorded
Regulations • NetEnrich Services Gateway (NSG) integrates with a centralized database
that tracks all events for real-time or later review & audit

13. Position Your Business For The Cloud
“Application stacks
that exist in cloud
environments require
constant management
for top performance.
MSPs can extend their
capabilities into the
cloud more easily than
Varma Kunaparaju they think.”
CTO, NetEnrich
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14. Manage Private, Hybrid
and Public Clouds Together
The simplest way
to manage your clouds
Add and discover your Launch more Instances in
existing cloud deployments Cloud of your choice with
to the portal for efficient just a few clicks.
management.
Discover Create More
Instances Instances
Discover all your Instances in Do you want to manage
deployed in the Cloud and multiple Clouds? Enter your
manage them seamlessly public cloud credentials in
with our state of art ITOP and start using this as
technology. an unified interface across
multiple Public Clouds.
Manage Deploy Across
Instances Clouds

15. Closet to Cloud – Build Your Managed Services
SaaS and PaaS
VAR controls network
IaaS Clouds uptime and performance
VAR can serve as the for business critical SaaS
private cloud / public and PaaS solutions
IaaS aggregator or
Onsite Managed integrator
Services
VAR plays an important role in
hardware sale, deployment as
well as management
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16. NetEnrich Technology
Transforms Service Delivery
NE IT Platform Business Benefits
Role based access control
ACCESS
Recorded, auditable user
CONTROL activities
Custom ticketing tool
TICKET AND DEVICE Maps service delivery process
PERFORMANCE to ticket status
MANAGEMENT Tracks SLAs, changes,
remediation steps, etc.
“Single pane of glass” view of
Monitoring entire datacenter
Dashboard MONITORING AND IT infrastructure
SURVEILLANCE Drill down to see virtualized
Mail infrastructure health status
Alerts Ticketing Logical grouping of devices
System
Custom and complete
monitoring and management
CLOSET TO CLOUD capabilities
MANAGEMENT Supports a wide range of OS,
NOC network devices, critical
applications and middleware

17. Complete Visibility Via
Dashboard Data, Reporting

18. Case NetEnrich is the fastest way to increase
Fortune 100service potential.
your managed Gaming Organization
Study
Large IT development team Challenges
Minimal IT operations team Poor documentation
Enterprise 60+ games No proactive monitoring of gaming
infrastructure
Environment Architecture / Technologies
F5 • HAProxy • Nginx • PHP • Tomcat
Lack of cloud usage / development /
management skills hindering
and Challenges • Memcached • mySQL •
Virtualization • etc.
migration to the cloud
Transition plan for 1500+ servers
NetEnrich ROC for 24x7 remote Expert service architect
infrastructure management Dedicated build and release team
Shared Operations team for Institutionalized source code
monitoring of cloud gaming
NetEnrich infrastructure
management
Version control
Single pane dashboard view of
ROC Services performance and infrastructure
around both cloud-based and data
center-based games
End-to-end management of critical
infrastructure components
Applications • Databases • Operating System
• Physical Hardware • Load Balancers • Web
Servers • Firewall

19. Case NetEnrich is the fastest way to increase
Fortune 100service potential.
your managed Gaming Organization
Study
Infrastructure monitoring Verify applications availability
VPMG alerts, Gomez alerts, validate Loadable • Executable • Bug
alerts identification
MySQL enterprise dashboard Performance management
3rd Party watch (Colo- CPU • System load • RAM, SWAP •
provider, Gomez, CDN, other Storage space issues • Syslog analysis
Critical monitoring solutions, Meta-place)
PO alert coordination
Availability management
Web tier
Activities Open ticket for PO
Open conference bridge call
Application tier
Database tier
Update all related stake holders
Infrastructure management
Follow-up and coordinate with
different groups Schedule maintenance with
DC/Cloud
Dashboard reporting
Distribution channel
Incident reports
Gomez (game performance)
Down time reports
Third party provisioning vendor
Daily reports coordination

20. Case NetEnrich is the fastest way to increase
Fortune 100service potential.
your managed Gaming Organization
Study
1. Streamlined processes allow root-
cause alert issues to be isolated in
less than 30 minutes
Results 2. Increased applications availability
from 85% to greater than 99%
to Date through proactive monitoring
3. Consolidated environment from
over 1,500 servers to approximately
900, reduced costs with cloud
solutions

21. NetEnrich’s Remote Operations
Center (ROC) Is the Alternative
Secure Access and IT Operations Complete Visibility Packaged “Closet”
Compliance Controls Platform Service Solutions
ENHANCE
IT TALENT
On Demand
RSA Services
SAVE SCALE Private and Hybrid
Cloud Management
TIME FASTER
Easily
Transforms
Technical Enterprise
Service Desk and SME NOCs

22. NetEnrich Is Different,
Do More With Us
Complete Remote IT Operations
Operate your IT Back Office from a single Remote Operations Center
Enterprise Remote NOC Teams
Enterprise scale and capability for midmarket companies and SMEs
Powerful IT Platform
Manage hundreds users, thousands of devices from a single platform
Closet-to-Cloud Infrastructure Management
Manage core infrastructure, network, edge technologies and clouds
7-Years of IT Operations Best Practices
Operating procedures, templates and know-how built-in with our services

23. Contact Us
Phone
408.436.5900, x2
Email
sales@netenrich.com
Website
www.netenrich.com
Quickly transform the way you
manage technology. Closet to Cloud.