8. Update since MozCamp 2008
●
Locale specific e-mail notifications for reviewers
when articles are created or edited
● Automatic article categories (inherited from en-US
version) – no need to manually update this
●
Links to local support sites – further connecting
support with our users
25. Web based Live Chat client
●
No need to download and install Java-based
program in order to help out with Live Chat
● Further lowering the barrier of entry
31. Get involved!
●
Translate one support article into your language
– https://support.mozilla.com/%locale
%/kb/Localization+Dashboard
● Spend 5 minutes per day helping people in the
support forum
– https://support.mozilla.com/en-US/forum
● Help us shape the future of SUMO
– https://support.mozilla.com/en-US/forum/3