E-District RFP Volume 2 - UP

REQUEST FOR PROPOSAL
FOR
SELECTION OF SYSTEM INTEGRATOR
FOR
STATE WIDE ROLL-OUT OF e-DISTRICT MMP -UTTAR PRADESH
FOR ZONE II
VOLUME II
RFP No.: CeG/P/9/II/RFP-SI-02/13

2

nd

Centre for e-Governance
Floor, UPTRON Building, Near Gomti Barrage, Gomti Nagar,
Lucknow-226010

RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II

Table of Contents
List of Abbreviation ............................................................................................................ 4
GLOSSARY OF TERMS ....................................................................................................... 5
1

Request for Proposal Datasheet ................................................................................... 6

2

Introduction................................................................................................................. 7

3

Implementation Framework.......................................................................................... 8

4

Scope of the Project .................................................................................................. 10
4.1

Introduction ........................................................................................................ 10

4.2

Solution & Technology Architecture ..................................................................... 12

4.2.1
4.3

Overview ..................................................................................................... 12

Scope of Services – Project Implementation Phase................................................ 12

4.3.1

Solution Design ............................................................................................ 13

4.3.2

Overview of existing Pilot e-District Application ............................................. 13

4.3.3

State Specific Requirements ......................................................................... 14

4.3.4

Network Connectivity ................................................................................... 16

4.3.5

Site Preparation ........................................................................................... 16

4.3.6

Hardware Commissioning at Field Offices ...................................................... 18

4.3.7

Installation and Commissioning of IT Infrastructure ....................................... 21

4.3.8

Licenses ...................................................................................................... 21

4.3.9

Capacity Building / Training .......................................................................... 21

4.3.10

Sign off Deliverables / Exit Criteria ............................................................... 24

4.3.11

Manpower requirements ............................................................................... 25

4.3.12

Project Management .................................................................................... 26

4.4

Scope of Services - Operation and Maintenance Phase .......................................... 27

4.4.1

Overview of Post Implementation Services .................................................... 27

4.4.2

Warranty Support ......................................................................................... 28

4.4.3

Annual Technical Support ............................................................................. 29

4.4.4

Help Desk and Trouble ticket management system ......................................... 29

4.5

General Requirements ......................................................................................... 30

4.6

Exit Management ................................................................................................ 32

4.6.1

Purpose ....................................................................................................... 32

4.6.2

Transfer of Assets ........................................................................................ 32

4.6.3

Cooperation and Provision of Information ...................................................... 32

4.6.4

Confidential Information, Security and Data................................................... 33

4.6.5

Employees ................................................................................................... 33

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4.6.6

Transfer of Certain Agreements .................................................................... 34

4.6.7

Rights of Access to Premises ........................................................................ 34

4.6.8

General Obligations of the System integrator ................................................ 34

4.6.9

Exit Management Plan .................................................................................. 34

5

Detailed Implementation and Roll-out Plan ................................................................. 35

6

Annexures ................................................................................................................. 36
6.1

Network Connectivity .......................................................................................... 36

6.2

Hardware Requirement (Estimated) ..................................................................... 47

6.3

Site Preparation Requirement .............................................................................. 47

6.4

Bill of Material ..................................................................................................... 48

6.4.1
6.5

Form C: Bill of Material (Infrastructure at Field Offices) .................................. 48

Non-Functional Requirements .............................................................................. 82

Page 3 of 85


List of Abbreviation
Sr. No.
1
2
3

Abbreviation
BPR
CCN
CDAC

Description
Business Process Re-engineering
Change Control Note
Centre for Development of Advanced Computing

4

CeG (U.P.)

Centre for e-Governance, Uttar Pradesh

5

CMS

Content Management System

6

CSC

Citizen Service Center

7

CSP

Content Service Provider

8
9

DeGS
DeitY

District e-Governance Society
Department of Electronics and Information Technology

10

DHQ

District Head Quarter

11

EC

Empowered Committee

12

EMD

Earnest Money Deposit

13

GoI

Government of India

14

GoUP

Government of Uttar Pradesh

15

MCIT

Ministry of Communication and Information Technology

16

MMP

Mission Mode Project

17

MSA

Master Service Agreement

18

MSDG

Mobile Service Delivery Gateway

19
20

MSME
NDA

Micro, Small & Medium Enterprises
Non-Disclosure Agreement (NDA).

21

NeGP

National e-Governance Plan

22

NIC

National Informatics Centre

23

NPI

National Portal of India

24
25
26

NPMU
OEM
PBG

National Program Management Unit
Original Equipment Manufacturer
Performance Bank Guarantee

27

RFP

Request for Proposal

28
29

SDC
SeMT

State Data Center
State e-Governance Mission Team

30

SI

System Integrator

31

SLA

Service Level Agreement

32

SPF

State Portal Framework

33
34

SPMU
SSDG

State Program Management Unit
State Services Delivery Gateway

35

STQC

Standardization Testing and Quality Certification

36

SWAN

State Wide Area Network

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GLOSSARY OF TERMS
The definitions of various terms that have been used in this RFP are as follows:
 “Request for Proposal (RFP)” means all three Volumes and its Annexures and any other
documents provided along with this RFP or issued during the course of the selection of
bidder, seeking a set of solution(s), services(s), materials and/or any combination of them.
 “Contract / Agreement / Contract Agreement / Master Service Agreement” means the
Agreement to be signed between the successful bidder and CeG (U.P.), including all
attachments, appendices, all documents incorporated by reference thereto together with
any subsequent modifications, the RFP, the bid offer, the acceptance and all related
correspondences, clarifications, presentations.
 “Bidder” means any company incorporated under Indian Companies Act 1956 and shall
include group/consortium of companies coming together to participate in this bid, offering
the solution(s), service(s) and /or materials as required in the RFP. The word Bidder when
used in the pre-award period shall be synonymous with parties bidding against this RFP,
and when used after award of the Contract shall mean the successful party with whom the
agreement is signed for rendering of services for implementation of this project.



“Consortium” shall mean association of two or more distinct legal entities but not
exceeding three in number, formed specifically or otherwise for the purpose of bidding.
“Proposal / Bid” means the Pre-Qualification, Technical and Commercial bids submitted
for this project against this RFP.

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1 Request for Proposal Datasheet
Sr.
No.
1.

Information

Details

RFP reference No. and Date

RFP no.: CeG/P/9/II/RFP-SI-02/13
Date: 2nd November, 2013
INR 25,000 (Rupees Twenty Five
thousand only)
Rs. 1,00,00,000 (Rupees One Crore
only)
9th November, 2013; 4:00 PM
Email: ceglko.up@gmail.com

2.

Non Refundable Tender Cost

3.

Earnest Money Deposit (EMD/ Bid Security)(Rs.)

4.

Last date and time for submission of queries for
clarifications

5.
6.

Release of response to pre-bid queries
Date, time and venue of pre-bid conference

16th November, 2013
11th November, 2013 at 11:30 AM
eSuvidha Meeting Hall,
Uptron
Building,
Near
Gomti
Barrage, Gomti Nagar, Lucknow 226 010

7.

Last date, time (deadline) and venue for receipt of
proposals in response to RFP notice

8.

Date, time and venue of opening of Technical
Proposals received in response to the RFP notice

2nd December, 2013; 2:00 PM
Uptron
Building,
Near
Gomti
Barrage, Gomti Nagar,
Lucknow - 226 010
16th December, 2013 at 2:00 PM
Uptron
Building,
Near
Gomti
Barrage, Gomti Nagar,
Lucknow - 226 010

9.

Place, time and date of opening of Financial
Proposals received in response to the RFP notice
10. Contact person for queries

11. Addressee and address at which proposal in
response to RFP notice is to be submitted

Will be intimated later
State Coordinator
Centre for eGovernance (U.P.),
2nd Floor, Uptron Building,
Near Gomti Barrage,
Gomti Nagar,
Lucknow - 226 010
State Coordinator
Centre for eGovernance (U.P)
2nd Floor, Uptron Building,
Near Gomti Barrage,
Gomti Nagar,
Lucknow - 226 010

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2 Introduction
NeGP was approved by the Government of India in May 2006, with the following vision:
“Make all Government Services accessible to the common man in his locality, through
common service delivery outlets and ensure efficiency, transparency and reliability of such
services at affordable costs to realise the basic needs of the common man”
To realize this vision, 31 Central, State and Integrated Mission Mode projects (MMPs)
along with 8 support components were identified and approved under NeGP. States have
been given flexibility to identify up to 5 additional state-specific projects, which are
particularly relevant for the economic development of the State. NeGP also envisages
creation of the core IT infrastructure in the form of SWANs, SDCs and one lakh front ends
namely CSCs in rural areas across the country to deliver public services electronically.
e-District is one of the 31 MMPs under NeGP, with the Department of Electronics &
Information Technology (DeitY), Government of India (GoI) as the nodal department, to be
implemented by State Government or their designated agencies. This MMP aims at
electronic delivery of identified high volume citizen centric services, at district and subdistrict level, those are not part of any other MMP. To achieve these objectives service
levels and outcomes for each of these services will be clearly laid down by the State
concerned, with a view to improving the efficiency and effectiveness of the service
delivery. The MMP envisages leveraging and utilizing the four pillars of e-infrastructure
namely, State Data Centres (SDCs), State Wide Area Network (SWANs), State Service
Delivery Gateways (SSDGs) and Common Service Centres (CSCs), optimally to deliver
public services electronically to citizens at their door steps. Initially only those high
volume citizen-centric services will be taken up for implementation which have high
priority for the State. New services will be added to the portfolio subsequently, once the
demand for the initial set of e-enabled services increases.

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3 Implementation Framework
e-District project shall be implemented in a way where the districts will play a major role. E
District shall be implemented in alignment with the NeGP principle of “centralized planning and
decentralized implementation”. State IT Department/ Nodal Agency shall play a key role in
planning and implementation of the program in collaboration with the district.
The role of the DeitY, GoI focuses primarily in planning of national level roll out, issuing
guidelines, funding support to the state, monitor and support the state in implementation of
the project. State shall drive the implementation at the state/district level. The diagram
illustrating the key stakeholders and their role in implementation and for managing the eDistrict MMP is shown below:

e-District MMP aims at electronic delivery of all public services at district / sub district level,
progressively. Initially 10 categories (5 mandatory + 5 State specific) of identified high volume
citizen centric public services at district and sub-district level will be taken up for
implementation.
Services are classified into 3 basic categories:
 Type 1 services are typically those services for which an accurate digital database is
available. For e.g. in the State of Andhra Pradesh, Land Records have been digitized and
several land-related services are now available across the counter. Similarly, once birth
and death are registered, stored in secured database and digitally signed; birth and death
certificate can be issued on demand across the counter.
 Type 2 services are those services which can migrate to Type 1 services with data
digitization and onetime physical verification. For e.g. issue of Caste Certificate. Till such
time as the centralized, digitally signed databases are created, Type 2 services are
delivered within a pre-defined period, say 2 weeks.
 Type 3 services require physical presence / verification and cannot be delivered across
counter, like issuance of arm license.

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Prioritization of Services shall be done on the basis of categories under which the Services
shall fall.
An Integrated Service Delivery Framework has been designed by DeitY in July 2012, and
communicated to all the States. It can be accessed at (URL: http://deity.gov.in/content/edistrict-guidelines). This framework envisages a centralized architecture for each major eGovernance application at the State level. The application software will be hosted in the State
Data Centre. Integration across States shall be enabled, through mandatory adherence to
technical specifications and e-Governance standards, besides use of the SSDG.
Two key aspects of the Scheme are Business Process Re-engineering (BPR) and creation of
databases based on e-Governance standards for the purposes of ensuring interoperability.
BPR is intended to enable process simplification and significant value addition to citizens.
The solution architecture of the e-District project envisages a centralised application and
database and will leverage the core e-infrastructure of State Wide Area Network, State Data
Centre and State Service Delivery Gateway.

Further e-District service will be integrated with a mobile service delivery gateway and
Aadhaar numbers of the Unique Identification Authority of India. Localisation of the application
will be carried out as per the requirement of the State of Uttar Pradesh in terms of local
language and other needs. According to this, System Integrator (SI) will be responsible to
implement the project in the state of Uttar Pradesh as per scope of work
The e-District MMP envisages centralised architecture at the state level with common
application software for each of the identified services for all the districts of the state. The
application software will be hosted in the SDC.
Integration across state shall be enabled, through mandatory adherence to technical
specifications and e-Governance standards. The detailed guidelines in this regard have been
issued by Department of Electronics and Information Technology (DeitY), Government of India
as stated above.

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4 Scope of the Project
4.1 Introduction
The e-District MMP is to be implemented in all 69 districts of Uttar Pradesh excluding 6
districts that have already taken up pilot implementation of the e-District Project. The
implementation of the scheme will be completed in one year commencing from the effective
date of award to the SI and will be followed by three years of Operation and Maintenance
(O&M) phase
Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts and
same will be rolled out in rest of the 69 Districts.
For successful implementation of e-District project, the State of Uttar Pradesh is divided in
two Zones.
The Division of Zones is given below
Sr. No.
Zone
1.

Zone I

2.

Total No. of Districts in the each
Zone
35

Zone II

34

System Integrator for providing infrastructure and IT services at State Data Center and Zone I
(35 Districts) is already selected through RFP Ref No: CeG/P/9/II/RFP-SI-01/12 dated 7th
December, 2013) and this RFP is to provide the IT infrastructure and services for the Zone II.
Zone Wise list of districts and CSC roll out status is enclosed: (CSC Roll out Status as on 30th
September, 2012)
List of District under Zone II
Sr. No

Name of the District

CSCs to be set
up (Target)
156

Roll out as on 31
October 2012
135

Population
>10 Lakh

1.

Agra

2.

Aligarh

201

102

>10 Lakh

3.

Amroha

188

173

>10 Lakh

4.

Badaun

349

200

>10 Lakh

5.

Baghpat

52

46

>10 Lakh

6.

Banda

117

112

>10 Lakh

7.

Bareilly

346

130

>10 Lakh

8.

Bijnore

497

252

>10 Lakh

9.

Bulandshahar

208

125

>10 Lakh

10.

Chitrakoot

108

103

<10 Lakh

11.

Etah

167

105

>10 Lakh

12.

Fatehpur

255

255

>10 Lakh

13.

Firozabad

135

100

>10 Lakh

14.

Hamirpur

104

94

>10 Lakh

15.

Hapur

59

37

>10 Lakh

Page 10 of 85


Sr. No

Name of the District

CSCs to be set
up (Target)
113

Roll out as on 31
October 2012
75

Population
>10 Lakh

16.

Hathras

17.

Jalaun

193

146

>10 Lakh

18.

Jhansi

139

127

>10 Lakh

19.

Kasganj

100

52

>10 Lakh

20.

Kaushambi

146

146

>10 Lakh

21.

Lalitpur

127

118

>10 Lakh

22.

Mahoba

86

80

<10 Lakh

23.

Mainpuri

142

100

>10 Lakh

24.

Mathura

146

90

>10 Lakh

25.

Meerut

111

85

>10 Lakh

26.

Moradabad

301

205

>10 Lakh

27.

Muzaffarnagar

169

167

>10 Lakh

28.

Pilibhit

240

100

>10 Lakh

29.

Rampur

193

172

>10 Lakh

30.

Saharanpur

267

214

>10 Lakh

31.

Sambhal

-

-

>10 Lakh

32.

Sant Ravidas Nagar
Bhadohi

204

153

>10 Lakh

33.

Shahjahanpur

389

170

>10 Lakh

34.

Shamli

-

-

>10 Lakh

Total

6,008

4,169

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4.2 Solution & Technology Architecture
4.2.1 Overview
I.

I.
II.

The overall technology solution shall be based upon most relevant and suitable
architecture standards including standards for Service Oriented Architecture (SOA),
XML services & necessary protocols for internet applications, Data Centre
standards etc. and it should be compliant to Central & State IT policy, Cert-In and eGov standards.

In Uttar Pradesh State Portal / SSDG are operational wherein the e-District application
should get integrated with SSDG as a middleware.
Bidders should clearly understand that the desire of the department is not to create a
mere IT Solution but an information infrastructure that will expand, integrate and
enhance the functional needs of the department concerned, citizens and other
stakeholders.

4.3 Scope of Services – Project Implementation Phase
The bidder (System Integrator) will implement the project by bundling the entire scope
of services. Primarily scope of services will include:

Project Planning and Management

Network Connectivity

Site Preparation

Hardware Procurement & Commissioning

UAT & Go live

Capacity Building

Operation & Maintenance (O&M), Monitoring of infrastructure

Page 12 of 85


4.3.1 Solution Design
4.3.1.1 Preparation of e-District Project Plan
The SI shall prepare a comprehensive e-District implementation and deployment plan in
consultation with CeG (U.P.). This implementation document shall also comprise of
I.
Site Preparation
II.
Deployment and commissioning of required hardware and software
III.
Provisioning of network connectivity.
IV.
Trainings to be provided to the departmental officials at different stages of the
project, procurement etc.
V.
Implementation of Application under the guidance of NIC at all the real sites of Line
departments.
For more details on these refer to Tables given in Annexure 6.
Further, SI will also prepare detailed work plan and estimate the timelines and resources
required for configuration and commissioning of the Hardware as per the DeitY GoI / CeG
(U.P.)/NIC/DeGS requirements. All the plans and frameworks prepared by SI during the
duration of the Contract shall be required to seek approval from CeG (U.P.).

4.3.1.2 Sign off Deliverable/ Exit Criteria
I.
II.
III.
IV.
V.
VI.

Detailed Project Plan
List of Services, Service Definitions, Service Levels
Change Management and Capacity Building Plans.
SLA and Performance Monitoring Plan.
Training and Knowledge Transfer Plans.
Issue Logs.

4.3.2 Overview of existing Pilot e-District Application
4.3.2.1 e-District Application
Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts
and same will be rolled out in rest of the 69 Districts.

4.3.2.2 Details of e-District Functional Modules
e-District MMP aims at electronic delivery of all public services at district / sub district
level, progressively. Initially 10 categories (5 mandatory + 5 state specific) of
identified high volume citizen centric public services at district and sub-district level
will be taken up for implementation. While doing so, the four pillars of e-infrastructure
i.e. SWANs, SDCs, SSDGs and CSCs will be leveraged and no new infrastructure would
be created. Later on, new services could be added depending on the requirements and
the felt needs.
Sr.
No.

e-District Modules

1

Certificates

2

Social
Schemes

3

Revenue Court

Description
Caste, Income, Domicile, Birth and Death

Welfare

Old Age Pension, Widow Pension and Handicap Pension
Daily Cause List, Status Tracking, Final Orders, Dues and
Recovery, Issue of Citation, Tracking of R.C. and Recording of

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4

Ration Card

payments
Issuance of new ration card, Duplicate ration card and surrender
of ration card.

5

Grievance redressal

Filing of Grievance and Status Tracking Grievance

6

Employment

Registration in employment exchange

The application for e-District is the most critical component for e-District project. State has
already developed e-District application. This application will be enhanced for state wide
rollout of e-District project. The Integrated Service Delivery Framework released by DeitY shall
be leveraged for developing the application architecture for the State.
I.

II.

III.

Asset Management: As mentioned in Section 4.5 (II), there is a requirement to have an
asset management module provided by System Integrator under e-District project, to
monitor the assets used for e-District project at various offices and procured under
various Schemes.
SLA Monitoring Tools
For monitoring of uptime and performance of infrastructure deployed at Department
Offices, the selected Bidder shall have to provision for monitoring and measurement
tools, licenses, etc. required for this purpose.
The SI shall indicate the type of services to be made available using IVRS, SMS and
Helpdesk/Call Center.

4.3.3 State Specific Requirements
4.3.3.1 Technical Requirements for e-District Integrated Framework for Delivery of
Services
An indicative list of specific technical requirements for e-District Integrated Framework for
Delivery of Services is detailed below; however, final specific requirements shall emerge from
the Detailed System Study to be conducted by Selected Bidder.
4.3.3.1.1 Solution & Platform




A support letter from OEM (Hardware & Software) for 4 years onsite support will
have to be provided, that should include supply of hardware & Software patches,
licenses, updates and upgrades during warranty & AMC period.
The hardware requirement shall be finalized after proper justification on the
complete sizing of the solution including Hardware, Software, Operating System
and Servers.

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4.3.3.2 Application Support for Existing Services
The SI has to provide necessary technical and operational support related to infrastructure
provided at 34 Districts. The SI is required to provide resource persons as mentioned below for
the same:
Sr. No.
Position
Number of Resources
1
2
3

Project Manager
District Technical Support
Helpdesk Executive

1
At least one per district
Minimum 5

An indicative list of activities to be performed by the deployed resources for existing system
support is:
I. Project Manager shall be the Single Point of Contact (SPoC) to the CeG (U.P.)/SPMU/
Department for the implementation of the project.
II. If required SI shall provide additional manpower to complete the work/task within
timelines. While during the tenure of the project the CeG (U.P.) can instruct SI to change
the manpower at any location as per the requirements of CeG (U.P.)/Department.
III. SI will provide the list of actual deployed manpower along with the attendance on
monthly basis.
IV. The qualification and experience requirements of these resource persons are mentioned
in Annexure I: Form 8 and 9 of Volume I of the RFP.
V. SI will ensure that all the resources deployed at any location are easily approachable
over mobile phones. SI will provide the contact details of the manpower at the time of
commencement of operations. SI will also ensure that the proposed resources will not be
changed during project implementation without explicit approval of the CeG (U.P.).
VI. The CeG (U.P.) reserves the right to evaluate the performance of the resource persons
deployed on the project by SI and ask for a suitable replacement in case of
unsatisfactory performance by any of the resource persons deployed to support the
project.
VII. Working time for staff will be 9:00 AM to 6:00 PM for 6 days in a week.
VIII. During and after the end of the project period, the SI shall refrain from canvassing CeG
(U.P.) and any of its associates with any claim for employment of the bidder’s personnel
deployed under the project.

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IX.

At no time, the provided manpower should be on leave or absent from the duty without
prior permission from the designated nodal officer of CeG (U.P.) or DeGS. In case of long
term absence due to sickness, leave etc, the SI shall ensure replacements and manning
of all manpower posts by without any additional liabilities to CeG (U.P.). Substitute will
have to be provided by the SI against the staff proceeding on leave/ or remaining absent
and should be of equal or higher qualifications/ experience.

4.3.3.3 UAT and Go-Live Report
SI will perform the User Acceptance Testing (UAT) of the overall infrastructure and on
completion of the roll out of e-District project for each phase will submit a Go-Live Report for
each phase.
4.3.3.3.1 Sign-off Deliverables / Exit Criteria
I.
II.

Go-Live report for district level
UAT Report signed off from CeG (U.P.) once it is verified and approved by DeGS
and SPMU

4.3.4 Network Connectivity
For State of Uttar Pradesh, the selected Bidder will undertake the following:
I.
With implementation of State Wide Area Network (SWAN) across State of Uttar
Pradesh upto 2 Mbps Bandwidth up to block level, the District/Tehsil/Block
administration would be connected to the nearest SWAN PoPs. The selected Bidder
shall ensure last mile connectivity from the nearest SWAN PoP to the Department
offices processing the services requests.
II.
LAN within all department offices including but not limited to IP addressing
scheme, physical cabling, router/switch configuration, V-LAN configuration, load
balancing configuration, and fail over mechanism. The selected Bidder should
coordinate with the local department offices while designing and installing the LAN.
III.
All networking equipment required to provide the LAN / WAN connectivity to meet
the requirements of the Project is also to be provided by the selected Bidder as
part of this RFP

4.3.4.1 Sign-off Deliverables / Exit Criteria
Network Connectivity report signed off by CeG (U.P) once verified and approved by
DeGS and consolidation and monitored by SPMU, stating SDC and Departmental
offices have been connected and SWAN, wherever applicable, has been leveraged to
provide connectivity.

4.3.5 Site Preparation
I.

II.

III.

The SI is expected to prepare the client sites (Client Site means a computer center
where verifying officers perform their day to day tasks) for setting up the
necessary client site infrastructure. SI needs to visit the Pilot Districts where such
client sites are already present to get more clarity.
Site preparation at all required client sites will include:
a. Electrical fittings and LAN cabling along with conduit.
b. Furniture & Fixtures (if required).
The expected area of Computer Room for Tehsil will be 250 Sq.ft. and for Block will
be 150 Sq. ft.

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IV.

Site preparation at all required client offices will include, but not limited to interiors
electrical, mechanical and other general works or modifications before the
installation of the required hardware under the e-district project. SI should start
the site preparation work well in advance to avoid delays in installation and
commissioning of IT infrastructure for e-District project. The following needs to be
considered for preparation of site for e-District project:
a) System Integrator to conduct site survey and submit design lay-out and site
preparation plan for all the sites. The implementation plan should clearly define
the site-wise milestones to be achieved across the state.
b) CeG (U.P.)/DeGS shall arrange for necessary clearances which shall enable the
vendor to undertake electrical and mechanical works including LAN Cabling for
every equipment, Earthing, Work Station with Chairs, Computer Power points
partitioning, installation of electrical equipment at the respective sites.
c) The entry and exit to the site for the equipment and personnel for the System
Integrator shall be in accordance with security rules and regulations, which
may apply to the Government campus where the sites are located
d) The System Integrator would be appropriately penalized for delays in
preparation of project sites to avoid delays in rollout of the project
e) The System Integrator would not only be responsible for preparation of project
sites rather the maintenance of these sites would also be part of scope of
engagement
f) The System Integrator should ensure that day-to-day functioning of official
work and existing electrical setup should not get disrupted during the process
of site preparation. Any damage to the interiors during process of installation
would have to be made good at no extra cost to the department.
g) All wiring shall be carried out with single core, PVC insulated cables with
copper conductors.
h) The system of wiring shall be that separate phase and neutral wire shall be
taken for each circuit from the main control board/distribution fuse board.
i) Power circuits if any shall be kept separate and distinct from the light and fan
circuits. The wiring shall be done in such a way to facilitate easy inspection.
j) No joints shall be permitted in the wiring.
k) Necessary earth continuity connection shall be provided keeping in mind the
maintenance requirements, safety etc. In addition to the above earth
connection, the contractor is required to have a separate earth pit and earth
connection
l) The vendor shall supply cabling materials which are load tested in accordance
with specifications and manufacturer’s instructions
m) The Implementation vendor shall ensure earthing shall be in conformity with
Indian Electricity rules 1956 and as per IS-3843-1986
n) The entry of Rodents and other unwanted pests shall be controlled in order to
prevent the damage to infrastructure and equipments.
o) All the Operational Manuals and similar accessories made available by
equipment manufacturers would be handed over by the vendor to the
department after the installation work is over.
p) The installation of equipments shall be accepted only after installation tests
are completed successfully.
q) The project consultant shall prepare a check list for Site completion and assist
the State in ensuring the necessary work done.
r) The System Integrator will be awarded a Site completion certificate for all the
project sites prepared as per terms & conditions of the engagement.

Page 17 of 85


V.
VI.

The details of number of offices for site preparation will be provided by CeG (U.P.).
Maintenance of the computing and connectivity infrastructure for 4 years from the
date of go-live and training support to be imparted to the end user.
Detailed specifications of Site Preparation are given in Section 6.4.1.9 of this Document.

4.3.5.1 Sign-off Deliverables / Exit Criteria
I.
II.

List of offices for site preparation.
Site Preparation Completion Report approved by DeGS

4.3.6 Hardware Commissioning at Field Offices
4.3.6.1 Design, Supply, Installation, Commissioning, Operations & Maintenance of
IT Infrastructure
This shall consist of
I.
Supply / Procurement of IT Infrastructure at Department Offices at district level,
Districts ) and Computer Centers at Tehsils and Blocks.
II.
Installation and Commissioning of IT Infrastructure
III.
A template for capturing scope of work for H/W is provided at Annexure: 6.4 of this
Document.

4.3.6.2 Supply / Procurement of IT Infrastructure at Department Offices at district
level, districts and computer centers at Tehsils and Blocks
The following hardware and peripherals need to be installed in different district, Tehsil and
Block offices spread across the State processing the service requests submitted by the
citizens:
I.
Laptop (Including OS License)
II.
Desktop (UPS+OS License)
III.
Printers
IV.
9U Networking Rack
V.
UTP cable CAT-6
VI.
Jack Panel 24 Port CAT 6
VII.
Information Outlet CAT6
VIII.
Surface Mount Box Single
IX.
Mounting Cord 7 Ft. CAT 6
X.
Mounting Cord 3 Ft. CAT 6
XI.
24 Port LAN switch
XII.
Antivirus Software License (1+3 years)
XIII.
MS-Office License
XIV.
WAN Router
District wise tentative volume of Hardware and Infrastructure requirements is as follows (The
actual volume may vary based on the discussion with local administrator, CeG (U.P.) and
SPMU):

Page 18 of 85

RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II

Sr.
No.

District

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.

Agra
Aligarh
Amroha
Badaun
Baghpat
Banda
Bareilly
Bijnore
Bulandshahar
Chitrakoot
Etah
Fatehpur
Firozabad
Hamirpur
Hapur
Hathras
Jalaun
Jhansi
Kasganj
Kaushambi
Lalitpur
Mahoba
Mainpuri
Mathura

Laptop
(Includi
ng OS
License
)

Deskto
p
(UPS+
OS
License
)

Printe
rs

9U
Networki
ng Rack

UTP
cabl
e
CAT
-6

12
10
6
8
6
8
12
10
14
4
6
6
8
8
6
8
10
10
6
6
6
6
6
8

101
88
62
93
62
72
101
85
108
55
68
83
75
69
56
69
79
76
65
68
62
56
71
78

38
34
26
36
26
29
38
33
40
24
28
33
30
28
24
28
31
30
27
28
26
24
29
31

27
24
17
26
17
20
27
23
29
15
19
23
21
19
15
19
22
21
18
19
17
15
20
22

76
66
46
71
46
54
77
64
81
41
51
64
56
51
41
51
59
56
48
51
46
41
54
59

Jac
k
Pan
el
24
Port
CAT
6
27
24
17
26
17
20
28
23
29
15
19
23
21
19
15
19
22
21
18
19
17
15
20
22

Informati
on Outlet
CAT6

Surfa
ce
Mount
Box
Single

Mounti
ng Cord
7 Ft.
CAT 6

Mounti
ng Cord
3 Ft.
CAT 6

24
Port
LAN
switc
h

WAN
Rout
er

Antivir
us
Softwar
e
License
(3
years)

MSOffice
Licen
se

190
166
108
178
108
126
190
160
201
96
120
160
132
120
96
120
138
137
114
120
108
96
126
138

190
166
108
178
108
126
190
160
201
96
120
160
132
120
96
120
138
137
114
120
108
96
126
138

40
33
20
38
20
25
40
32
41
17
24
33
27
23
16
23
27
26
22
24
20
16
26
28

139
122
88
129
88
101
139
118
148
79
96
116
105
97
80
97
110
106
92
96
88
80
100
109

27
24
17
26
17
20
27
23
29
15
19
23
21
19
15
19
22
21
18
19
17
15
20
22

8
6
4
6
4
5
7
5
8
3
4
5
5
4
3
4
5
5
4
4
4
3
5
5

113
98
68
101
68
80
113
95
122
59
74
89
83
77
62
77
89
86
71
74
68
62
77
86

113
98
68
101
68
80
113
95
122
59
74
89
83
77
62
77
89
86
71
74
68
62
77
86


Sr.
No.

District

25.
26.
27.
28.
29.
30.
31.
32.

Meerut
Moradabad
Muzaffarnagar
Pilibhit
Rampur
Saharanpur
Sambhal
Sant Ravidas Nagar
Bhadohi
Shahjahanpur
Shamli

33.
34.

Laptop
(Includi
ng OS
License
)

Deskto
p
(UPS+
OS
License
)

Printe
rs

9U
Networki
ng Rack

UTP
cabl
e
CAT
-6

Informati
on Outlet
CAT6

Surfa
ce
Mount
Box
Single

Mounti
ng Cord
7 Ft.
CAT 6

Mounti
ng Cord
3 Ft.
CAT 6

24
Port
LAN
switc
h

WAN
Rout
er

Antivir
us
Softwar
e
License
(3
years)

MSOffice
Licen
se

61
48
56
48
54
64
51
46

Jac
k
Pan
el
24
Port
CAT
6
22
18
21
18
20
23
19
17

6
4
8
6
12
10
6
6

80
64
75
65
74
85
68
62

32
27
30
27
29
33
28
26

22
18
21
18
20
23
19
17

144
114
132
114
126
150
120
108

144
114
132
114
126
150
120
108

31
23
27
22
23
31
24
20

112
91
105
92
103
118
96
88

22
18
21
18
20
23
19
17

5
4
5
4
5
5
4
4

86
68
83
71
86
95
74
68

86
68
83
71
86
95
74
68

8
4

93
55

36
24

26
15

71
41

26
15

178
96

178
96

39
17

129
79

26
15

6
3

101
59

101
59

Page 20 of 85


Bidders are free to propose any higher / additional infrastructure that may be required as per
their proposed solution to meet the project requirements, its scope of work and SLAs as listed
in this RFP
I.
Bids / proposals which do not meet the minimum IT infrastructure specifications given
in this RFP will be summarily rejected. The minimum technical specifications for the IT
Infrastructure are provided in Section 6.4.3: Bill of Material (Infrastructure at Field
Offices) in Volume III of the RFP and note that these are the minimum requirements
only.
II.
None of the IT Infrastructure proposed is declared “End-of-Sale” by the respective
OEM in next 4 years as on date of award of the Bid.
III.
The IT Infrastructure proposed should be purchased within last 2 months from the date
of deployment and documentary proof for warranty and proof of purchase should be
produced at the time of deployment of infrastructure.
IV.
The IT Infrastructure proposed should be compatible and interoperable with
infrastructure at SDC, SSDG, SWAN, State Portal, etc.
V.
The Bidder will be responsible for providing specifications of the IT Infrastructure
proposed, licenses of the system software, all other equipment proposed as part of its
Technical Proposal.

4.3.7 Installation and Commissioning of IT Infrastructure
The selected Bidder is responsible for installation and configuration of the entire infrastructure
set-up, including but not limited to the following:
I.
All IT Infrastructure including operating systems and any other system software
required for making the infrastructure operational and tuned for satisfactory
performance.
II.
The IT Infrastructure will be installed and configured in accordance with the IT Policies
of the Uttar Pradesh.
The selected Bidder will ensure the access to SLA monitoring such as system uptime,
performance, etc. from the system and the applicable penalties are calculated as indicated in
the RFP.

4.3.8 Licenses
I.

The system software licenses mentioned in the Bill of Materials shall be genuine,
perpetual, full use and should provide upgrades, patches, fixes, security patches and
updates directly from the OEM. All the licenses and support (updates, patches, bug
fixes, etc.) should be in the name of CeG (U.P.). OEM to provide 24x7 comprehensive
support through online or over phone line or on-site support (depending on the
urgency).

4.3.9 Capacity Building / Training
Capacity building will include the following:
I.
Imparting training in Information Technology (IT), Business Process Reengineering
(BPR) and Change Management.
A. Such trainings and skills will be imparted to all levels of government employees
involved in the processes pertaining to the selected services.
B. District Magistrate, Sub-Divisional Magistrate, Block Development Officers, Branch
Heads, Head of Department of line departments, sub-ordinate officers of line
department, and officials at Tehsil level and Dealing Assistants at different offices
under the jurisdiction of the District Administration and shall undertake change
management interventions as necessary to achieve project objectives.


II.

III.

IV.

V.

To prepare the detailed training plan, training manuals and training materials i.e.
Prepare and organize training programs to facilitate the user departments in the
efficient usage of the new system training will be provided to department’s employees
whose Information & services will be provided through e-District Application.
The SI has to impart training to the personnel identified by the State Government, in
the operation of the application software, generation of MIS reports and maintenance
of user logins etc. at the District and Tehsil headquarter Level for all the identified
users of Districts, Tehsils and Blocks.
For all these training programmes, the SI has to provide necessary course material,
user manuals, system admin, infrastructure for training, kit (including notepad, pen,
etc.), lunch, tea with snacks etc. to the trainees. The course manual of different types
of trainings to be provided to the identified staff under e-District project should be
Hindi and English.
The proposed training module is expected to help the government functionary to
undertake their revised roles and responsibilities with ease and without any difficulty
and apprehension. The training modules will impart the required skill set and capacity
for performance of defined roles and responsibilities. Further, reinforcement training
will be provided as per the requirement as assessed after the training program is over.
The following training modules are proposed to be undertaken across the departmental
hierarchy:








Basic Computer Training: Basic Computer Training is envisaged to acquaint and
aware the government officials with basic function and nature of computers and its
application. Concerted effort will be directed towards providing exposure of
computers especially to ground level functionary. Training material: A book on
basic computing to be provided by the SI in Hindi and English language.
Specialized Computer Training: Specialized Computer Training is proposed to
provide an in-depth and detailed training. This unique training program would be
designed and developed to help government functionary to understand how and
effective use of computer will reduce their work tardiness in the shortest time
possible using strategies and techniques to have maximum impact. This will be
done through a complete step-by-step working and by definitive handholding for
use of computer more effectively. Training material: A book on Specialized
Computing to be provided by the SI in Hindi and English language.
Application Process Training: This training will be provided by the application
developer (NIC) through “Master Training Approach” of 5 Days wherein training to
the identified resources of the bidder will be provided. This training is proposed to
bring in detailed understanding of revised process and procedure for the selected
services covered under the project. The Process training will detail out the step-bystep of the service process to concerned actors so as to acquaint them and help
them understand the revised process. The training will detail out the roles and
responsibilities of the concerned actors in the revised process. Training material:
A book on Process Training to be provided by the SI in Hindi and English language
Activity Training: This training will be provided by the application developer (NIC)
through “Master Training Approach” of 5 Days wherein training to the identified
resources of the bidder will be provided. Activity training is envisaged to prepare
the ground functionary based on the expected roles and activities to be performed
in fulfilling the defined roles and duties. Activity training will first enlist down all
the roles entrusted and then break the roles in terms of activity to be performed to
meet the role. Once established the activity will be explained in terms of revised
process of service and integrate the same with the computer use. Also, at the

Page 22 of 85


same time in-depth clarity will be provided to the trainee about the other
associated factors like service levels, auto escalation and monitoring & control
aspect of the e-District Application. Training material: A book on Activity Training
to be provided by the SI.


Preparation of technical documentation:
a) The technical documentation involving detailed instruction for operation and
maintenance is to be delivered with every unit of the equipment supplied. The
language of the documentation shall be in Hindi and English.
b) Such manuals shall include illustrated catalogues, reference manuals,
technical manuals and operation manuals for the purpose of operating the
solution. Complete documentation of the solution should include:
i.
Hardware Manuals
ii.
Operating System(s) Manuals
iii.
Utilities and general software reference manuals
iv.
Manuals for every software package including Third Party softwares
v.
Computer based trainings and help documentation
c) Any level/version changes, addenda, explanation and/or clarifications in the
above mentioned documentation, made during the validity of the Agreement,
shall be supplied by the Bidder free of cost, as and when such changes are
generally made available.
d) The sets of documents and manuals, supplied and delivered by the proponent
shall be in reasonable detail and be current at the time of delivery; be in Hindi
and English language; include system operations, operating system and the
Third Party software products; include error recovery instructions; include
hardware and software debuggers/diagnostics/listing; include ready
reference; and include illustrated parts and catalogues.
VI.
SI shall include the learning from pilot project and update the necessary changes in the
training.
VII.
Training shall encompass the knowledge of basic functionalities of e-District
Application, Guidelines and other backend processes.
VIII.
Training shall also be provided for teaching the basic trouble shooting activities in case
of problems.
IX.
Schedule of the training program is as follows:
a. SI has to impart onetime training to all the users involved as per the scope defined in
point V of this section for all Districts (District, Tehsil and Block) in a particular zone.
b. One training program each on e-District application and processes for new users as
explained in point no. I (B) as when required for users newly joined and who are
promoted. Three training program to be conducted on capacity building at District,
Tehsil and Block level in a year. Duration of such training programs shall be 3 hours.
X.
The duration of Module wise training is as follows:
Sr. No.
Training Module
Duration
1.
Basic Computer Training
Half Day
2.
Specialized Computer Training
Half Day
3.
Process Training
Full Day
4.
Activity Training
Full Day
 Full Day Training includes 2 Time Tea with Snacks and One Lunch.
 Half Day Training includes 1 Time Tea with Snacks.

Page 23 of 85


4.3.10
I.
II.
III.
IV.
V.

Sign off Deliverables / Exit Criteria
Capacity Building Plan
Change Management Plan
Training Plan
Completion of training and change management activities
Feedback report

Page 24 of 85


4.3.11

Manpower requirements

The project would require provisioning of dedicated manpower at each district to provide support during the roll out process. The details of the
manpower needed may be captured as under:
Sr.
No.

Name
Resource

of

Level for which
proposed

Qualification
(Minimum)

No. of Years
of Experience

1. Project
Manager

State Level

B.E.(Computer
/E&C)/ MCA +
MBA

7 Years

2. District
Technical
Support

District

Diploma/B.E.
(Computer/E&C)

2-3 years

3. Helpdesk
Executive

State Level

Graduate

1 Year

No. of Years
with responding
firm
3 Years

Certification

Minimum Requirement

PMP/Prince 2

Working in projects related to
implementation of IT with an
experience of 5 years or more
in at least two software
implementation projects in
project
management
role
leading a team of 10 or more
members.
Should have overall experience
of 2 or more years in
Government projects
Experience in technical support
services/
operations,
IT
Infrastructure, managing &
updating customer database
with pleasing personality and
good communication skills.
Good communication skills

Technical
certification
like CCNA etc.

-


4.3.12

Project Management

4.3.12.1

Project Planning and Management

e-District Mission Mode Project is a geographically spread initiative involving multiple
stakeholders. Successful implementation and State-wide roll out of the project ultimately
depends on all its stakeholders, the role of SI is very critical. Hence SI is required to design and
implement a comprehensive and effective project planning and management methodology
together with efficient and reliable tools.
Project planning exercise shall essentially commence with the start of the project, however,
project management exercise shall commence at the start of the project and shall continue till
the O&M Phase of the project.
To have an effective project management system in place, it is necessary for the SI to use a
Project Management Information System (PMIS) at State Headquarters of his respective State
to monitor the Project Progress. The SI shall address at the minimum the following using PMIS:
I.
Create an organized set of activities for the project.
II.
Coordinate and collaborate with various stakeholders including the Departments
concerned.
III.
CeG (U.P.), State IT Department, NIC, SPMU, NPMU.
IV.
Establish and measure resource assignments and responsibilities.
V.
Construct a project plan schedule including milestones.
VI.
Measure project deadlines, budget figures, and performance objectives.
VII.
Communicate the project plan to stakeholders with meaningful reports.
VIII.
Provide facility for detecting problems and inconsistencies in the plan
During the project implementation the SI shall report to the CeG (U.P.) and SPMU, on following
items:
I.
Results accomplished during the period;
II.
Cumulative deviations to date from schedule of progress on milestones as specified
in this RFP read with the agreed and finalized Project Plan;
III.
Corrective actions to be taken to return to planned schedule of progress;
IV.
Proposed revision to planned schedule provided such revision is necessitated by
reasons beyond the control of the SI;
V.
Other issues and outstanding problems, and actions proposed to be taken;
VI.
Interventions which the SI expects to be made by the CeG (U.P.) and / or actions to
be taken by the CeG (U.P.) before the next reporting period. Progress reports
would be prepared by SI on a fortnightly basis. These reports may be required to be
shared with either the CeG (U.P.) or the SPMU, as the case may be.
VII.
Project Quality Assurance
VIII.
Change Control mechanism
IX.
Project Management activities
X.
Issue Management to help identify and track the issues that need attention and
resolution from the State.
XI.
Scope Management to manage the scope and changes through a formal
management and approval process.
XII.
Risk Management to identify and manage the risks that can hinder the project
progress.
The Project plan prepared by the SI at the initial stage of the project shall be reviewed by the
CeG (U.P.) and SPMU.


The SI shall update and maintain the Project Plan throughout the duration of the engagement.
All changes are to be reviewed and approved by the CeG (U.P.) or appointed representatives.
4.3.12.1.1 Sign off Deliverable/ Exit Criteria
I.
II.

PMIS data update & functioning.
Periodic Reports on on-going basis

4.4 Scope of Services - Operation and Maintenance Phase
The selected Bidder is responsible for the day to day maintenance of the system for the
entire period of Contract. For the IT Infrastructure procured as part of this RFP, the
selected Bidder will be responsible for smooth Operations and Maintenance Services for
the period covering onsite support for 1 year of warranty and followed by 3 years of AMC
from the date of go-live covering the following:
I.
Onsite Warranty support
II.
Onsite Periodic and AMC support including repair and replacement
III.
Annual Technical Support (ATS) for all the licensed software
IV.
Providing Help desk support with Escalation matrix for registration of complaints
related to the IT Infrastructure procured through this RFP at the State designated
premises.
V.
Asset Monitoring Module / Security monitoring

4.4.1 Overview of Post Implementation Services
An indicative list of activities and nature of support to be provided is mentioned below:
I.
System Administration and Trouble Shooting
A. Overall monitoring and management of all IT and Non-IT infrastructure
deployed by the selected Bidder for the Project at various Departmental
locations, networking equipments & connectivity, system software, and all
other services associated with these facilities to ensure service levels,
performance and availability requirements as prescribed in the RFP are met.
B. Repair or replace infrastructure deployed for this Project, either directly or
through a third party warranty provider depending on the case
C. Replace component due to technical, functional, manufacturing or any other
problem with a component of the same make and configuration. In case the
component of same make and configuration is not available, the replacement
shall conform to open standards and shall be of a higher configuration and shall
be approved by the Department
D. Perform system administration tasks
E. Performance tuning of the system to ensure adherence to SLAs and
performance requirements as indicated in the RFP.
II.
Network Administration and Trouble Shooting
A. Coordinate with the network service providers to maintain smooth network
operations and ensure uptime and performance requirements of the IT
infrastructure as indicated in the RFP are met. The selected Bidder will be
totally responsible for all networking equipments installed by him.
III.
Overall
A. Undertake preventive maintenance (any maintenance activity that is required
before the occurrence of an incident with an attempt to prevent any incidents)
and carry out the necessary repairs and replacement of parts wherever needed
to keep the performance levels of the hardware and equipment in tune with the

Page 27 of 85


requirements of the SLA. Such preventive maintenance shall not be attended
during working hours of the State Departments, unless inevitable and approved
by the CeG (U.P.).
B. Undertake reactive maintenance (any corrective action, maintenance activity
that is required post the occurrence of an incident) that is intended to
troubleshoot the system with sufficient teams
C. Escalate and co-ordinate with its OEMs for problem resolution wherever
required
D. The selected Bidder will be required to comply with various policies relating to
monitoring and management of infrastructure such as Information Security
Policy, system software update policy etc. of the Uttar Pradesh.

4.4.2 Warranty Support
As part of the warranty services SI shall provide:
I.
SI shall provide a comprehensive warranty and on-site free service warranty for 4
years (Warranty (till the period of Go-Live) and O&M Cost for 3 Year Onsite AMC
/Perpetual License from the date of Go-Live of the project) from OEM on all
licensed software, computer hardware and peripherals, networking equipment and
other equipment from the date of Go Live for all equipment.
II.
SI shall provide the comprehensive manufacturer's warranty and support in respect
of proper design, quality and workmanship of all hardware, equipment, accessories
etc. covered by the RFP.
III.
SI must warrant all hardware, equipment, accessories, spare parts, software etc.
procured and implemented as per this RFP against any manufacturing defects
during the warranty period.
IV.
SI shall provide the performance warranty in respect of performance of the
installed hardware and software to meet the performance requirements and
service levels in the RFP.
V.
SI is responsible for procuring the necessary hardware and software licenses as per
the performance requirements provided in the RFP. During the warranty period SI
shall replace or augment or procure higher-level new equipment or additional
licenses at no additional cost to the CeG (U.P.) in case the procured hardware or
software is not adequate to meet the service levels. Mean Time Between Failures
(MTBF): If during contract period, any equipment has a hardware failure on three or
more occasions in a period of less than three months, it shall be replaced by
equivalent or higher-level new equipment by the SI at no cost to CeG (U.P.)
VI.
During the warranty period SI shall maintain the systems and repair / replace at
the installed site, at no charge to CeG (U.P.), all defective components that are
brought to the SI's notice.
VII.
Warranty should not become void, if CeG (U.P.) buys, any other supplemental
hardware from a third party and installs it within these machines under intimation
to the SI. However, the warranty will not apply to such supplemental hardware
items installed.
VIII.
The SI shall carry out Preventive Maintenance (PM), including cleaning of interior
and exterior, of all hardware and testing for virus, if any, and should maintain
proper records at each site for such PM. Failure to carry out such PM will be a
breach of warranty and the warranty period will be extended by the period of delay
in PM.
IX.
To procure the license and maintain the service part for anti-virus, SI shall be in
consultation with CeG (U.P.) and SPMU

Page 28 of 85


X.
XI.

XII.

XIII.

SI shall monitor warranties to check adherence to preventive and repair
maintenance terms and conditions.
The SI shall ensure that the warranty complies with the agreed Technical
Standards, Security Requirements, Operating Procedures, and Recovery
Procedures.
Any component that is reported to be down on a given date should be either fully
repaired or replaced by temporary substitute (of equivalent configuration) within
the time frame indicated in the Service Level Agreement (SLA).
The SI shall develop and maintain an inventory database to include the registered
hardware warranties.

4.4.3 Annual Technical Support
As part of the ATS services SI shall provide:
I.
SI shall maintain data regarding entitlement for software upgrades, enhancements,
refreshes, replacements and maintenance.
II.
If the Operating System or additional copies of Operating System are required to
be installed / reinstalled / de-installed, the same should be done as part of ATS.
III.
SI should carry out any requisite adjustments / changes in the configuration for
implementing different versions of Application Software.
IV.
The SI should provide free Updates / Upgrades / New releases / New versions /
Patches / Bug fixes of the system software and tools to CeG (U.P.) as and when
released by OEM.
V.
Software License Management. The SI shall provide software license management
and control. SI shall maintain data regarding entitlement for software upgrades,
enhancements, refreshes, replacements, and maintenance.
VI.
SI shall have complete manufacturer’s technical support for all the licensed
software problems and/or questions, technical guidance, defect and non-defect
related issues. SI shall provide a single-point-of-contact for system software
support and provide licensed software support including but not limited to problem
tracking, problem source identification, problem impact (severity) determination,
bypass and recovery support, problem resolution, and management reporting.

4.4.4 Help Desk and Trouble ticket management system
I.

II.

The selected Bidder as part of provisioning support for Department users at each
location, will setup centralized helpdesk at State Capital at its own cost and
coordinate with the respective OEMs of the IT Infrastructure deployed the
Department offices. For the State, the selected Bidder will undertake the following
A. Provide Help Desk services to track and route requests for service and to
assist department users in answering questions and resolving problems related
to the IT Infrastructure installed at all the Department Offices.
B. Become the central collection point for contact and control of the problem,
change, and service management processes (This includes both incident
management and service request management)
C. Shall provide a first level of technical support at e-District implementation
locations across the State where the software, hardware, and other
infrastructure will be rolled out.
D. Provide the following integrated customer support by establishing 12 hrs. X 6
days Help Desk facility for reporting issues/ problems with the hardware and
other infrastructure.
This proposed software system is expected to facilitate the following:

Page 29 of 85


A. User Interface: - The proposed system should have an easy to use user
interface (preferably a browser based), so that users across the State can
lodge any complaints and service requests. The solution shall have a reporting
interface with a consolidated view of the network status. All users
(departmental and external) of the system should be able to log a request in
the system using any of the following channels:
1. Telephonic call on the Toll-free Helpline
2. email
3. Through intranet for departmental users
B. Complete incident and problem management: - Service desk should address
both Incident Management and Problem Management. The application should
maintain a classification system that will distinguish the single occurrence
trouble tickets or incidents needing immediate resolution from in-depth root
cause analyses that may require longer term to resolve a problem.
The flow of events at the call centre should be:
1. Event is triggered and forwarded to service desk.
2. Service desk submits and updates the trouble ticket.
Tasks expected:
1.
Ticket mapping and allocation: According to the severity, the ticket should be given
the priority level. Also it should map the ticket to the appropriate personnel for the
resolution.
2.
Updating the status: Update the status of ticket.
3.
It should be able to log and escalate user interactions and requests.
4.
It should have an updateable knowledge base for technical analysis and further help
end-users to search solutions for previously solved issues.
5.
Status of registered calls with interface for Call centre, using which call centre can
inform the status to users over phone.
6.
Historical report indicating number of calls, time to resolve, status etc. for a
specified period of time.
All relevant infrastructure and supporting system software required for the deployment
and operation of the help desk is to be provided by the selected Bidder.
The system deployed by the SI shall be complied with ITIL and ISO 20000 service
specifications.

4.5 General Requirements
I.

II.

Licensing Requirements
A. All system software, licenses, etc. have to be procured in the name of the CeG
(U.P.)
B. The licenses should be perpetual and enterprise wide for the core application and
other software unless otherwise stated. The software licenses shall not be
restricted based on location and the CeG (U.P.) should have the flexibility to use
the software licenses for other requirements, if required
Asset Management
The selected Bidder will perform the following asset management functions with
respect to the infrastructure deployed at various locations:
A. Take periodic stock of, review physical inventory and maintain stock registers of
hardware at all locations covered under this Project. The selected Bidder would
maintain stock registers as per format agreed with the CeG (U.P.).

Page 30 of 85


III.

IV.

V.

B. Maintain documentation of the hardware assets, maintain asset Information for all
Project locations, on parameters to be mutually agreed between the CeG (U.P.) and
the selected Bidder, which shall include details like 1. Product type, model number, version number
2. Manufacturer
3. Office location
4. Maintenance status, etc.
a. Update or correct the asset information following any new installations,
movement, addition, or change performed by the selected Bidder.
b. Produce periodic reports and machine readable files in agreed upon format
pertaining to some or all of the asset information.
c. Restrict movement of equipment/items in or out of any location under the
Project without prior permission from the CeG (U.P.).
Warranty and Support
A. The selected Bidder shall warrant that the IT Infrastructure supplied to the State of
Uttar Pradesh for this Project shall have no defects arising from design or
workmanship or any act or omission of the selected Bidder. The warranty shall
remain valid for the Contract period on all the items supplied as per the Contract.
B. The selected Bidder shall replace any parts/ components of the IT infrastructure
supplied for the Project if the components are defective and during the entire
warranty period the selected Bidder shall apply latest upgrades for all the
hardware components after appropriate testing. The CeG (U.P.) will not pay any
additional costs separately for warranty and the overall IT infrastructure cost
quoted by the selected Bidder shall include the same.
Since the Project aims to reuse the common infrastructure created under SDC, SWAN,
CSC, SSDG Projects, the selected Bidder will also be required to coordinate with SDC,
SWAN, SSDG, CSC teams to ensure that uptime and performance requirements of the
RFP are met. However, the selected Bidder shall be held solely responsible for
performance and service levels of any infrastructure deployed by the selected Bidder
as part of this Contract.
Knowledge Transfer
A. At the end of the Contract period, the selected Bidder will be required to provide
necessary handholding and transition support to designated staff or any other
agency that is selected for maintaining the system post the Contract with the
selected Bidder. The handholding support will include but not be limited to,
conducting detailed walkthrough and demonstrations for the IT Infrastructure,
handing over all relevant documentation, addressing the queries/clarifications of
the new agency with respect to the working / performance levels of the
infrastructure, conducting training sessions etc.
B. Knowledge Transfer is an integral part of the scope of work of the selected Bidder.
This will have to be done even in case the Contract with the Bidder ends or is
terminated before the planned timelines.

Please note that this is only an indicative list. Any other activity, over and above these, as may
be deemed necessary by the selected Bidder to meet the service levels and requirements
specified in this Contract are also required to be performed by the selected Bidder at no
additional cost.

Page 31 of 85


4.6 Exit Management
4.6.1 Purpose
I.
II.

III.
IV.

This sets out the provisions, which will apply on expiry or termination of the MSA, the
Project Implementation, Operation and Management SLA.
In the case of termination of the Project Implementation and/or Operation and
Management, the Parties shall agree at that time whether, and if so during what
period, the provisions of this Schedule shall apply.
The Parties shall ensure that their respective associated entities carry out their
respective obligations set out in this Exit Management Schedule.
The duration of Exit Management period is 6 months after the completion of O&M or
mutually agreed between CeG (U.P.) and SI.

4.6.2 Transfer of Assets
I.

II.

III.

CeG (U.P.) shall be entitled to serve notice in writing on the SI at any time during the
exit management period as detailed hereinabove requiring the SI and/or its subcontractors to provide the CeG (U.P.) with a complete and up to date list of the Assets
within 30 days of such notice. CeG (U.P.) shall then be entitled to serve notice in
writing on the SI at any time prior to the date that is 30 days prior to the end of the
exit management period requiring the SI to sell the Assets, if any, to be transferred to
CeG (U.P.) or its nominated agencies at book value as determined as of the date of
such notice in accordance with the provisions of relevant laws.
In case of contract being terminated by CeG (U.P.), CeG (U.P.) reserves the right to ask
SI to continue running the project operations for a period of 6 months after termination
orders are issued.
Upon service of a notice under this Article the following provisions shall apply:
A. All risk in and title to the Assets to be transferred / to be purchased by the CeG
(U.P.) pursuant to this Article shall be transferred to CeG free of any mortgage,
lien and liabilities, on the last day of the exit management period.
B. Payment to the outgoing SI shall be made to the tune of last set of completed
services / deliverables, subject to SLA requirements.
C. The outgoing SI will pass on to CeG (U.P.) and/or to the Replacement SI, the
subsisting rights in any leased properties/ licensed products on terms not less
favorable to CeG (U.P.)/ Replacement SI, than that enjoyed by the outgoing SI.

4.6.3 Cooperation and Provision of Information
During the exit management period:
I.
The System integrator will allow the CeG (U.P.) or its nominated agency access to
information reasonably required to define the current mode of operation
associated with the provision of the services to enable the CeG (U.P.) to assess the
existing services being delivered;
II.
Promptly on reasonable request by the CeG (U.P.), the SI shall provide access to
and copies of all information held or controlled by them which they have prepared
or maintained in accordance with this agreement relating to any material aspect of
the services (provided by the System integrator). The CeG (U.P.) shall be entitled
to copy of all such information. Such information shall include details pertaining to
the services rendered and other performance data. The System integrator shall
permit the CeG (U.P.) or its nominated agencies to have reasonable access to its
employees and facilities as reasonably required by the Chairman, SPeMT to

Page 32 of 85


understand the methods of delivery of the services employed by the System
integrator and to assist appropriate knowledge transfer.

4.6.4 Confidential Information, Security and Data
I.

II.

III.

The System integrator will promptly on the commencement of the exit
management period supply to the CeG (U.P.) or its nominated agency the following:
A. Information relating to the current services rendered and customer and
performance data relating to the performance of in relation to the services;
B. Documentation relating to Computerization Project’s Intellectual Property
Rights;
C. Documentation relating to sub-contractors;
D. All current and updated data as is reasonably required for purposes of CeG
(U.P.) or its nominated agencies transitioning the services to its Replacement
System integrator in a readily available format nominated by the CeG (U.P.), its
nominated agency;
E. all other information (including but not limited to documents, records and
agreements) relating to the services reasonably necessary to enable CeG (U.P.)
or its nominated agencies, or its Replacement System integrator to carry out
due diligence in order to transition the provision of the Services to CeG (U.P.)
or its nominated agencies, or its Replacement System integrator (as the case
may be).
Before the expiry of the exit management period, the System integrator shall
deliver to the CeG (U.P.) or its nominated agency all new or up-dated materials
from the categories set out in Schedule above and shall not retain any copies
thereof, except that the System integrator shall be permitted to retain one copy of
such materials for archival purposes only.
Before the expiry of the exit management period, unless otherwise provided under
the MSA, the CeG (U.P.) or its nominated agency shall deliver to the System
integrator all forms of System integrator confidential information, which is in the
possession or control of CeG (U.P.)

4.6.5 Employees
I.

II.

III.

Promptly on reasonable request at any time during the exit management period,
the System integrator shall, subject to applicable laws, restraints and regulations
(including in particular those relating to privacy) provide to the CeG (U.P.) or its
nominated agency a list of all employees (with job titles) of the System integrator
dedicated to providing the services at the commencement of the exit management
period.
Where any national, regional law or regulation relating to the mandatory or
automatic transfer of the contracts of employment from the System integrator to
the CeG (U.P.) or its nominated agency, or a Replacement System integrator
("Transfer Regulation") applies to any or all of the employees of the System
integrator, then the Parties shall comply with their respective obligations under
such Transfer Regulations.
To the extent that any Transfer Regulation does not apply to any employee of the
System integrator, department, or its Replacement System integrator may make
an offer of employment or contract for services to such employee of the System
integrator and the System integrator shall not enforce or impose any contractual
provision that would prevent any such employee from being hired by the CeG (U.P.)
or any Replacement System integrator.

Page 33 of 85


4.6.6 Transfer of Certain Agreements
On request by the CeG (U.P.) or its nominated agency the System integrator shall
effect such assignments, transfers, licences and sub-licences as the Chairman, SPeMT
may require in favour of the Chairman, SPeMT, or its Replacement System integrator
in relation to any equipment lease, maintenance or service provision agreement
between System integrator and third party lessors, vendors, and which are related to
the services and reasonably necessary for the carrying out of replacement services by
the CeG (U.P.) or its nominated agency or its Replacement System integrator.

4.6.7 Rights of Access to Premises
I.

II.

At any time during the exit management period, where Assets are located at the
System integrator's premises, the System integrator will be obliged to give
reasonable rights of access to (or, in the case of Assets located on a third party's
premises, procure reasonable rights of access to) the CeG (U.P.) or its nominated
agency and/or any Replacement System integrator in order to make an inventory
of the Assets.
The System integrator shall also give the CeG (U.P.) or its nominated agency or its
nominated agencies, or any Replacement System integrator right of reasonable
access to the Implementation Partner's premises and shall procure the CeG (U.P.)
or its nominated agency or its nominated agencies and any Replacement System
integrator rights of access to relevant third party premises during the exit
management period and for such period of time following termination or expiry of
the MSA as is reasonably necessary to migrate the services to the CeG (U.P.) or its
nominated agency, or a Replacement System integrator.

4.6.8 General Obligations of the System integrator
I.

II.

III.

The System integrator shall provide all such information as may reasonably be
necessary to effect as seamless a handover as practicable in the circumstances to
the CeG (U.P.) or its nominated agency or its Replacement System integrator and
which the System integrator has in its possession or control at any time during the
exit management period.
For the purposes of this Schedule, anything in the possession or control of any
System integrator, associated entity, or sub-contractor is deemed to be in the
possession or control of the System integrator.
The System integrator shall commit adequate resources to comply with its
obligations under this Exit Management Schedule.

4.6.9 Exit Management Plan
I.

The System integrator shall provide the CeG (U.P.) or its nominated agency with a
recommended exit management plan ("Exit Management Plan") which shall deal
with at least the following aspects of exit management in relation to the MSA as a
whole and in relation to the Project Implementation, and the Operation and
Management SLA.
A. A detailed program of the transfer process that could be used in conjunction
with a Replacement System integrator including details of the means to be
used to ensure continuing provision of the services throughout the transfer
process or until the cessation of the services and of the management structure
to be used during the transfer;

Page 34 of 85


II.
III.
IV.
V.
VI.
VII.
VIII.

B. plans for the communication with such of the System integrator's subcontractors, staff, suppliers, customers and any related third party as are
necessary to avoid any material detrimental impact on the CeG (U.P.)’s
operations as a result of undertaking the transfer;
C. (if applicable) proposed arrangements for the segregation of the System
integrator's networks from the networks employed by CeG (U.P.) and
identification of specific security tasks necessary at termination;
D. Plans for provision of contingent support to CeG (U.P.) and Replacement
System integrator for a reasonable period after transfer.
The System integrator shall re-draft the Exit Management Plan annually thereafter
to ensure that it is kept relevant and up to date.
Each Exit Management Plan shall be presented by the System integrator to and
approved by the CeG (U.P.) or its nominated agencies.
The terms of payment as stated in the Terms of Payment Schedule include the
costs of the System integrator complying with its obligations under this Schedule.
In the event of termination or expiry of MSA, and Project Implementation, each
Party shall comply with the Exit Management Plan.
During the exit management period, the System integrator shall use its best efforts
to deliver the services.
Payments during the Exit Management period shall be made in accordance with the
Terms of Payment Schedule.
This Exit Management plan shall be furnished in writing to the CeG (U.P.) or its
nominated agencies within 90 days from the Effective Date of this Agreement.

5 Detailed Implementation and Roll-out Plan
SI shall prepare a detailed roll-out plan for each of the districts in the phase and get the same
approved by the CeG (U.P.). SI is also responsible for conducting workshops for the key
officers (State e-Mission Team, District Mission Team, and District Core Team, NIC, SPMU,
NPMU, CeG (U.P.), State DIT) of the Districts / State for presenting the District-Wise roll-out
plan. Before getting the final approval of the CeG (U.P.), the SI shall also provide the necessary
assistance for the key stakeholder of the Districts / State during the design and
implementation of e-District project in the State. A detailed rollout checklist should be
maintained for deployment/migration of e-District application to production as well as for
location readiness.

Page 35 of 85


6 Annexures
6.1 Network Connectivity
Sr.
No.

1.

Name
of
District

Tehsil
Name

Blocks
where
network
connectivity
is not
available

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

3.

Amroha

Amroha

2,000

Dhanaura
Hasanpur

4,000

Garh
Kasganj

1,000

Patiyali

Patiyali

Medi
cal &
Healt
h

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

Connec
ted

4,00
0

Conn
ected

Connec
ted

Conn
ected

15,00
0

Conn
ected

Conn
ected

Connec
ted

600

1,20
0

1,000

1,00
0

700

600

Conn
ected

500

1,00
0

4,00
0

>500

>500

>500

>500

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

1,500

Kasganj

Urban
develop
ment &
Pancha
yat

Category B
(OFC)

2,000

Hapur

Reve
nue

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
-

500

Hapur

Dhanau
ra
Hasanp
ur
Hapur
Garh

2.

Amroha

Distance/Status of Network connectivity of Horizontal Department
from nearest UP SWAN POP (in Mtrs)

-

Kasganj

1

4

-

-

8

1

1

7

Page 36 of 85


Sr.
No.

4.

Name
of
District

Tehsil
Name

Blocks
where
network
connectivity
is not
available

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)


Sambha
l

Sambhal

200

Chandausi
Gunnaur
Kairana

600

6.

Budaun

SADAR

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

Connec
ted

2,00
0

Conn
ected

Connec
ted

Conn
ected

600

1,00
0

Conn
ected

Connec
ted

4,00
0

100

700

100

Conne
cted

Conn
ected

2,000

1,00
0

Conn
ected

2,000

2,00
0

1,500

Conn
ected

2,000

1,50
0

2,00
0

2,000

2,00
0

2,500

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

1,000

Shamli

Medi
cal &
Healt
h

Category B
(OFC)

500

5.

Chanda
usi
Gunnau
r
Kairana

Urban
develop
ment &
Pancha
yat

Conn
ected

Sambha
l

Reve
nue

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
-

Bisauli

Bulland
Shahar

Sehaswan
AmbiaPur

1,000

3

Conn
ected

-

-

9

1,50
0

-

3

11

2,000

Bullandshah
ar

2

1,000

Dataganj

-

1,000

Dataga
nj
SADAR

4

1,000

Sehasw
an
Bilsi

7.

Bisauli

2

Page 37 of 85


Sr.
No.

Name
of
District

Tehsil
Name

Sikandr
abad
Khurja
Anoops
hahar

Blocks
where
network
connectivity
is not
available

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

Urban
develop
ment &
Pancha
yat

Medi
cal &
Healt
h

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

Connec
ted

7,00
0

Conn
ected

Connec
ted

Conn
ected

2,000

4,00
0

Category B
(OFC)

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

3,000
2,000

Anoopshaha
r
Siana

500

Debye

Agra

Reve
nue

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs

1,000
Sikandrabad
Khurja

Siana

8.


Danpur

300

Shikarp
ur
SADAR

Shikarpur

400

Etmadp
ur
Khairag
arh
Fateha
bad

Etmadpur

1,000

Khairagarh

2,000

Fatehabad

2,000

-

-

7

Page 38 of 85


Sr.
No.

11.

Muzaffa
rnagar

Bareilly

Bah

1,000

SADAR

Sheetalpur

2,000

Jalesar

2,000

SADAR

Sadar

3,000

Kairana

10.

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

Jalesar

Etah

Blocks
where
network
connectivity
is not
available

Bah
9.

Name
of
District

Tehsil
Name

Kairana

600

Budhan
a
Jansat
h
SADAR

Budhana

600

Jansath

1,000

Baheri

Baheri

2,000

Meerga
nj
Nawabg
anj

Meerganj

2,000

Nawabganj


Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs

Category B
(OFC)

2,000

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

Reve
nue

Urban
develop
ment &
Pancha
yat

Medi
cal &
Healt
h

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

500

1,00
0

2,00
0

Connec
ted

2,00
0

2,000

2,00
0

-

1

7

Conn
ected

1,500

2,50
0

Conn
ected

Connec
ted

Conn
ected

4,000

4,00
0

-

-

8

Conn
ected

Connec
ted

2,50
0

Conn
ected

Connec
ted

Conn
ected

1,000

1,00
0

-

-

7

Page 39 of 85


Sr.
No.

14.

Morada
bad

Fatehpu
r

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

Faridpu
r
SADAR

Faridpur

2,000

Powayan

200

Sindhauli

500

Jalalab
ad
SADAR

Jalalabad

1,000

Moradabad

2,000

Bilari

13.

Shahjah
anpur

Blocks
where
network
connectivity
is not
available

Powaya
n
Tilhar

12.

Name
of
District

Tehsil
Name

Bilari

500

Thakur
dwara
SADAR

Thakurdwar
a
Teliyanni

500

Bindki

Khajuha

4,000

Khaga

Airayan


Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs

Category B
(OFC)

-

Reve
nue

Urban
develop
ment &
Pancha
yat

Medi
cal &
Healt
h

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

3,000

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

2,000

5,00
0

Conn
ected

Connec
ted

Conn
ected

2,500

40

1

2

4

Conn
ected

Connec
ted

3,00
0

4,00
0

6,000

6,00
0

1,000

5,00
0

-

2

7

Conn
ected

2,000

3,00
0

Conn
ected

1,000

Conn
ected

1,000

1,50
0

1

-

7

Page 40 of 85


Sr.
No.

15.

16.

Name
of
District

Bijnor

Aligarh

Tehsil
Name

SADAR
Dhamp
ur
Najibab
ad
SADAR
(Koli)
Khair

Blocks
where
network
connectivity
is not
available

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

Mohammadp
ur
Dhampur

1,500

Najibabad

1,000

Urban
develop
ment &
Pancha
yat

Medi
cal &
Healt
h

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

>500

1,00
0

Conn
ected

500

500

4,000

500

Conn
ected
Khair

Connec
ted

4,00
0

Conn
ected

Connec
ted

Conn
ected

500

150

Conn
ected

Connec
ted

4,00
0

Conn
ected

Connec
ted

500

500

1,00
0

Category B
(OFC)

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

3

6

-

3

3

-

2

5

1,000

Iglas

1,000

Atrauli
Meerut

Reve
nue

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
-

1,500

Iglas
17.


Atrauli

500

SADAR

Meerut

4,000

Mawan
a
Sardha
na

Mawana

1,000

Sardhana

2,000

Page 41 of 85


Sr.
No.

19.

Saharan
pur

Jalaun

Blocks
where
network
connectivity
is not
available

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

SADAR

Baliakhen

3,000

Deoban
d
Nakur

18.

Name
of
District

Tehsil
Name

Deoband

3,000

Nakur

2,000

SADAR

Mathura

3,000

Chata
Firozabad

500

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

Connec
ted

3,00
0

Conn
ected

Connec
ted

Conn
ected

>500

3,00
0

Connec
ted

2,00
0

Conn
ected

Connec
ted

Conn
ected

1,000

Conn
ected

Conn
ected

Connec
ted

1,00
0

Conn
ected

50

Conn
ected

6,000

Conn
ected

7,000

2,00
0

Conn
ected

Connec
ted

Conn
ected

16,00
0

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

-

6

2

-

3

100

2

2

3

400

1

2

5

500

SADAR

Women
& Child
Develo
pment

500

Mant

Socia
l
Welfa
re

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

1,000

Mant
Firozab
ad

Jalaun

Medi
cal &
Healt
h

Category B
(OFC)

-

Chata
21.

Madhogarh

Urban
develop
ment &
Pancha
yat

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
-

-

Madhog
arh
Jalaun
Mathura

Konch

Reve
nue

Conn
ected

Orai
SADAR
Konch

20.


Page 42 of 85


Sr.
No.

24.

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

Tundla

-

Shikohabad

4,000

Jasrana

1,000

Pilibhit

Shikoha
bad
Jasran
a
SADAR

Maraun

3,000

Bisalpur

2,000

Puranpur

2,000

Jhansi

Bisalpu
r
Puranp
ur
SADAR
Moth

23.

Blocks
where
network
connectivity
is not
available

Tundla

22.

Name
of
District

Moth

-

Maurani
pur
SADAR

Mauranipur

-

Mainpuri

3,000

Karhal

Karhal

-

Mainpur
i

Tehsil
Name


Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs

Category B
(OFC)

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

Reve
nue

Urban
develop
ment &
Pancha
yat

Medi
cal &
Healt
h

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Conn
ected

Connec
ted

3,00
0

Conn
ected

Connec
ted

Conn
ected

500

500

-

2

4

Conn
ected

Connec
ted

5,00
0

Conn
ected

Connec
ted

Conn
ected

2,000

6,00
0

2

-

3

Conn
ected

Connec
ted

3,00
0

Conn
ected

Connec
ted

Conn
ected

>500

500

1

1

3

Page 43 of 85


Sr.
No.

25.

Name
of
District

Hathras

Tehsil
Name

Blocks
where
network
connectivity
is not
available

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

Rampur

Baberu
Manjhanpur

500

Chail
Sirathu

4,000

Suar

Suar

4,000

4,00
0

Conn
ected

Connec
ted

Conn
ected

4,000

4,00
0

3,000

2,50
0

Conn
ected

2,500

Conn
ected

2,000

3,00
0

Conn
ected

Connec
ted

1,00
0

Conn
ected

Connec
ted

1,40
0

600

Conn
ected

2,500

3,50
0

Conn
ected

Connec
ted

Conn
ected

1,500

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

1

5

-

-

7

300

-

4

3

4,00
0

-

2

7

500

Saidnagar

Food
&
Civil
Suppl
ies

500

SADAR

Labor
Depart
ment

1,000

Manjha
npur
Chail

Hand
icap

1,000

Naraini

Women
& Child
Develo
pment

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

500

S
28.

Kausha
mbhi

Sikandrareo

Socia
l
Welfa
re

Category B
(OFC)

1,000

Naraini
27.

Sadabad

Medi
cal &
Healt
h

Conn
ected

Sadaba
d
Sikandr
areo
SADAR

Urban
develop
ment &
Pancha
yat

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
1

-

Baberu

Banda

Sasni

Reve
nue

Conn
ected

SADAR
Sasni

26.


1,000

Page 44 of 85


Sr.
No.

Lalitpur

Millak

200

Bilaspu
r
Shahab
ad
SADAR

Bilaspur

300

Shahabad

1,000

Maudaha

-

Rath

-

Sarila
30.

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

Maudah
a
Rath

Hamirpu
r

Blocks
where
network
connectivity
is not
available

Millak

29.

Name
of
District

Tehsil
Name

Sarila

-

31.

Baghpat

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs

Category B
(OFC)

Urban
develop
ment &
Pancha
yat

Medi
cal &
Healt
h

Socia
l
Welfa
re

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

1,200

1,00
0

Conn
ected

Connec
ted

Conn
ected

500

600

3

1

3

2,000

1,40
0

Conn
ected

Connec
ted

Conn
ected

5,000

500

-

1

5

Conn
ected

2,000

1,00
0

Conn
ected

Connec
ted

Conn
ected

Conne
cted

5,00
0

-

-

3

1,000

Talbehat

Reve
nue

Conn
ected
Mehroni

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

Conn
ected

SADAR
Mehron
i
Talbeha
t


2,000

Page 45 of 85


Sr.
No.

32.

Name
of
District

Sant
Ravidas
Nagar

Tehsil
Name

Blocks
where
network
connectivity
is not
available

Distance
of Block
from
nearest
Tehsil
POP
(mtrs)

34.

Mahoba

Karwi

500

Mau

Women
& Child
Develo
pment

Hand
icap

Labor
Depart
ment

Food
&
Civil
Suppl
ies

Connec
ted

500

Conn
ected

Connec
ted

Conn
ected

1,500

2,00
0

Conn
ected

Connec
ted

1,50
0

Conn
ected

500

Conn
ected

1,500

3,00
0

1,000

1,50
0

1,00
0

1,000

1,00
0

1,200

Conn
ected

Count of
Locations
where
Distance
from SWAN
POP is > 100
and <= 500
mtrs

Category
C (Lease
line)
Count of
Location
s where
Distance
>500
mtrs

1

4

-

2

4

-

-

7

15

41

182

1,000

SADAR
Charkh
ari
Total

Note:


Socia
l
Welfa
re

Category B
(OFC)

1,500

Karwi

Medi
cal &
Healt
h

Categor
yA
(UTP
Cable)
Count
of
Locatio
ns
where
Distanc
e from
SWAN
POP is
<=100
mtrs
-

2,000

Auraiya

Urban
develop
ment &
Pancha
yat

Conn
ected

Bhadoi

Mau

Chitrak
oot

Bhadoi

Reve
nue

Conn
ected

Gyanpu
r
Auraiya

33.


Charkhari

2,000

Distance provided in the above table is indicative in nature and may differ from actual.

Page 46 of 85


6.2 Hardware Requirement (Estimated)
Sr. No

Item/Component

Total

1.

Laptop (Including OS License)

2.

Desktop (UPS+OS License)

2,523

3.

Printers

1,013

4.

9U Networking Rack

5.

UTP cable CAT-6 (Box of 305 Mtrs)*

6.

Jack Panel 24 Port CAT 6*

7.

Information Outlet CAT6*

4,434

8.

Surface Mount Box Single*

4,434

9.

Mounting Cord 7 Ft. CAT 6*

898

10. Mounting Cord 3 Ft. CAT 6*

3,536

11. 24 Port LAN switch*
12. Antivirus Software License (4 years)
13. WAN Routers*
14. MS Office Licenses

260

694
1,890
694

694
2,783
161
2,783

* Quantity mentioned in Sr. No. 4 to 11 and 13 may vary according to actual site conditions.
It is suggested that SI should conduct survey of actual sites

6.3 Site Preparation Requirement
Sr. No.
Category
No. of Sites
Requirement*
1.
Category A
130 Tehsils
Area 250 Sq. Ft.
2.
Category B
305 Blocks
Area 150 Sq. Ft.
* Detailed description of Site Preparation Requirement is given in Section 4.3.5 and Section
6.4.1.9

Page 47 of 85

E-District RFP Volume 2 - UP

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