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Social Media and Public Relations Presented By  Divya Kapoor Inside Public Relations (http://insidepublicrelations.blogspot.com/)
OVERVIEW What is social media? Why should business care about social media? What are the business benefits of social media? What are the issues and concerns? How can public relations help business to use social media?
WHAT IS SOCIAL MEDIA? Social media is a medium through which people can: Connect with other people Create content Share and access information Engage in conversations
HOW? Through platforms like Facebook Twitter YouTube Flickr Wikipedia Wordpress Blogger Second Life Digg Stumble Upon etc.
WHY IS IT CALLED SOCIAL MEDIA? Allows users to: Interact Build communities Participate Engage
WHY SHOULD BUSINESS CARE ABOUT SOCIAL MEDIA?
WHY DO STAKEHOLDEERS USE SOCIAL MEDIA? Sociological  factors: Need to connect and communicate: When people connect with like minded people, a tribe is born  Means to participate in the society To influence  Realise their conscious and unconscious needs
WHAT ARE THE BUSINESS BENEFITS? Online Visibility  Engage directly with customers Build network and relationships Innovate products and services  Competitive advantage Collective intelligence Increase sales
ISSUES AND CONCERNS  Lack of control: needs effective monitoring and evaluation Bad news spread fast: needs immediate attention and response Lack of credibility: needs uniform brand identity
HOW CAN PR HELP?
THANK YOU

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Social Media PR: Strategies for Business Success

  • 1. Social Media and Public Relations Presented By Divya Kapoor Inside Public Relations (http://insidepublicrelations.blogspot.com/)
  • 2. OVERVIEW What is social media? Why should business care about social media? What are the business benefits of social media? What are the issues and concerns? How can public relations help business to use social media?
  • 3. WHAT IS SOCIAL MEDIA? Social media is a medium through which people can: Connect with other people Create content Share and access information Engage in conversations
  • 4. HOW? Through platforms like Facebook Twitter YouTube Flickr Wikipedia Wordpress Blogger Second Life Digg Stumble Upon etc.
  • 5.
  • 6. WHY IS IT CALLED SOCIAL MEDIA? Allows users to: Interact Build communities Participate Engage
  • 7. WHY SHOULD BUSINESS CARE ABOUT SOCIAL MEDIA?
  • 8. WHY DO STAKEHOLDEERS USE SOCIAL MEDIA? Sociological factors: Need to connect and communicate: When people connect with like minded people, a tribe is born Means to participate in the society To influence Realise their conscious and unconscious needs
  • 9. WHAT ARE THE BUSINESS BENEFITS? Online Visibility Engage directly with customers Build network and relationships Innovate products and services Competitive advantage Collective intelligence Increase sales
  • 10. ISSUES AND CONCERNS Lack of control: needs effective monitoring and evaluation Bad news spread fast: needs immediate attention and response Lack of credibility: needs uniform brand identity
  • 11. HOW CAN PR HELP?