35. Learn Look Ask Try 學習 觀察 詢問 體驗
Empathy Tools 移情工具
HOW:Use tools like clouded glasses and weighted gloves to 方法:利用模糊的眼鏡或厚重的手套來模擬不同使用
experience processes as though you yourself have the 者的使用情境
abilities of different users.
概念:這是一個可以促使你對於
WHY:This is an easy way to prompt an empathic
肢體障礙或特殊情況的使用者更
understanding for users with disabilities or special conditions.
能感同身受的一種方法
IDEO designers wore gloves to help them evaluate the suitability of cords and IDEO設計師藉由戴上手套來幫助他們評估家庭健康搖控器
是否適合手部感知較不靈敏的使用者
buttons for a home-health monitor designed for people with reduced dexterity
sensation.
13年3月7⽇日星期四
36. Learn Look Ask Try 學習 觀察 詢問 體驗
Behavioral
Archaeology ⾏行為考古學
How:Look
for
the
evidence
of
people’s
ac?vi?es
inherent
in
the
placement,
wear
paBerns,
and
⽅方法:尋找⼈人類活動所固有的位置、穿著樣式、地
organiza?on
of
places
and
things. ⽅方和事物組織的證據。
WHY:This
reveals
how
ar?facts
and
environments
figure
in
people’s
lives,
highligh?ng
aspects
of
their
lifestyle,
habits,
priori?es
⺫⽬目的:由此可以看出,⽂文物和環境與⼈人們的⽣生活息
and
values. 息相關。,突顯出他們的⽣生活⽅方式、習慣、優勢和
價值觀。
Nothing
that
people
efficiently
organized
mul?ple
work
tasks
by
stacking
paper
all
over
their
desk
surfaces,IDEO
invented
a
brand-‐new
system
furniture
⼈人們無法讓⾃自⼰己的桌⾯面上那⼀一層層堆疊複雜的⽂文件
element
to
support
this. 有調理的整⿑齊擺放,IDEO公司發明了⼀一種全新的系
統家具來解決這個問題。
13年3月7⽇日星期四
37. Learn Look Ask Try 學習 觀察 詢問 體驗
Five
Whys? 五個為什麼?
HOW:
Ask
“Whys?”
ques?ons
in
response
to
five
HOW:針對題⺫⽬目連續五次詢問“為什麼”,尋其五次
consecu?ve
answers. 連續的解答。
WHY:
This
exercise
forces
people
to
examine
and
express
the
underlying
reasons
for
their
behavior
and
aTtudes. WHY:這項練習迫使⼈人們檢視和表達他們⾏行為和態
度的根本原因。
“Five
Whys”
was
used
when
interviewing
die?ng
women
around
the
US
to
understand
their
aTtudes
and
behaviors
around
weight
loss.
這個⽅方法過去曾被⽤用在⾯面談幾位控制飲⻝⾷食的美國婦
⼥女,了解她們減重的態度及⾏行為。
13年3月7⽇日星期四