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B2B Direct Marketing
A Case Study in Best Practices
Generating Lead Volume:
     Tradeshows
Engagement with Tradeshow Attendees

                        Letter, sent to tradeshow attendees before show, 
                        invites transportation engineers to visit Autodesk booth 
                        to pick up free t‐shirt. Shirt was so popular, they ran out 
                        of them in the first day of the show. 
Engagement with Tradeshow Attendees
       Postcard Front               Postcard Back 




                        Postcard was inserted in attendees bags at 
                        architecture tradeshow. To “see” if they had 
                        won a camera, attendee was required to stop 
                        by Autodesk booth to get the 3D glasses. An 
                        architectural drawing was revealed with a 
                        “winners” or “sorry” message.
Engagement with Tradeshow Attendees

                  Postcard was inserted in attendees bags at Autodesk user 
                  tradeshow. Recipients were invited to stop by the Subscription 
                  booth (an upsell product) to pick up their free “idea pad” (small 
                  notebook and pen). During the tradeshow, they could jot down 
                  design ideas for a custom USB drive. Winners, selected at random, 
                  had their prize produced. 
Engagement with Tradeshow Attendees

                                    Postcard was inserted in attendees bags 
                                    at Gilbane tradeshow. Recipients were 
                                    invited to stop by the Crown Peak 
                                    booth to see if their postcard could be 
                                    turned into cash. Invisible ink, seen only 
                                    with the help of a special “blue light”, 
                                    revealed the amount the attendee had 
                                    won.


                                         Postcard Back




Postcard Front
Generating Lead Volume:
       Webinars
Webinars that work
                     Webinar, repositioned to each target (end‐user, 
                     manager, VP‐level), featured customer and 
                     industry expert. Client acted as “sponsor” and 
                     host only. invitation led to registration page 
                     which asked 5 questions to help score leads for 
                     follow up. 
                      Results: 
                      • 334 individual registrations from 215 unique 
                         companies; 202 attendees.
                      • Webinar lasted 77 minutes; average attendee 
                         lasted 61.9 minutes
                      • Lead scores ranged from a high of 2100 (out of 
                         2100) to 600
                      • The average lead score among registrants was 
                         1135
                      • Average score increased to 1167 among 
                         attendees
Webinars that work
                     Webinar series, separated each of the unique benefits of the 
                     software product, and used it as a featured topic for a webcast. 
                     Results ranged from attendees of 150 – 325. 
Webinars that work
                     Postcards, when combined with email invitations, increased 
                     webinar attendance by nearly 30%.
Webinars that work
Online, rotating banners, combined with direct mail postcards, increased webinar attendance among 
Public Works engineers.
Generating Lead Volume:
    Online banners
Banner Ads Drive Inquiries
                             Online banners, placed on sites where water 
                             design engineers congregate for information, 
                             drove inquiries to Resource Page. 
Banner Ads Drive Inquiries
Flash banner, placed on sites where IT professionals congregate for information, drove inquiries to 
Resource Page or helped drive downloads of whitepapers (see next page for details). 
Guaranteed Lead Programs
Fish where the fish are
With so much digital content now available, information aggregators 
compile digital libraries and serve it to their audience as a download. 
They require a user to register at their site, and that information is then 
passed along to the content owner for lead follow‐up. Brands pay only 
for leads that have downloaded their content.
  • TechWeb, for example, owns the most respected and consumed 
     media brands in the business technology market including 
     InformationWeek, Interop, VoiceCon, Light Reading, Dark Reading, 
     Black Hat, and Web 2.0 Summit.  Their 13.3 million global 
     community includes CIOs, senior‐level IT managers, developers, 
     communications service providers, and business executives from 
     small and mid‐sized organizations to global enterprises across all 
     vertical industries. They spend 202 million minutes a year on 
     TechWeb sites, 6.3 million subscribe to their newsletters, more 
     than 700,000 request and subscribe to their magazines, 400,000 
     participate in their web‐based events, and hundreds of thousands 
     attend their 180+ global live events. 
A GLP program with TechWeb can guarantee leads of 125, 250, or 375 
leads over 3 months, or 300 leads over 1 month. Brands pay only for the 
leads generated.

Tandberg has posted various whitepapers to TechWeb and IT Toolbox 
and has generated over 500 leads over the course of a few months.
Banner Ads Drive Inquiries

Online rotating banners, placed on sites where road design engineers congregate for information, 
drove requests for product trials.
Generating Lead Volume:
      Direct Mail
Direct Mail Starts An Engagement Process
Road engineers were mailed a series of posters in a “tube”. Letter provided multiple ways to get more 
information: attend a webinar, order a trial of the product, visit a Resource Page, or order more 
posters. Over 30% of cold prospects engaged in some way, starting the sales nurturing process.
Direct Mail Starts An Engagement Process

In‐demand posters, were fulfilled in a second tube mailing effort, that reinforced invitation to webinar.
Direct Mail Starts An Engagement Process

A series of direct mail pieces, 
targeted at C‐level decision 
makers, includes oversized 
“teleportation pads”, life size 
posters of colleagues, and socks 
(to replace yours when they were 
blown off by the ROI of the 
product).
Direct Mail Starts An Engagement Process

One‐half of a two‐way radio was sent to 
key C‐level decision makers at F500 
companies to try and gain entrée for a 
face‐to‐face meeting for Barclays Global 
Investor sales executives. Nearly 40% 
responded including executives who 
advised that they could not accept the 
gift, but still wanted a meeting.
Generating Lead Volume:
 Online Resource Pages
Online Resource Pages
Organizing digital assets  so targets can easily find exactly what they’re looking for, helps streamline 
the information gathering process while increasing lead volume. 
Online Resource Pages
Organizing digital assets  so targets can easily find exactly what they’re looking for, helps streamline 
the information gathering process while increasing lead volume. 
Online Resource Pages
Organizing digital assets  so targets can easily find exactly what they’re looking for, helps streamline 
the information gathering process while increasing lead volume. 
Online Resource Pages
Organizing digital assets  so targets can easily find exactly what they’re looking for, helps streamline 
the information gathering process while increasing lead volume. 
Online Resource Pages
Organizing digital assets  so targets can easily find exactly what they’re looking for, helps streamline 
the information gathering process while increasing lead volume. 
Online Resource Pages
Direct mail helps drive existing customers, with whom we do not have current email addresses, to new 
resource page to continue the engagement process. 
Relationship Building
Going beyond product sales
Training programs and course materials increase engagement
Collateral supports reseller sales force




 Postcard template 
provides reseller with 
 marketing upsell for 
  “Gold” technical 
      support
Customer Retention:
Engage early and often
Welcome kit

                      Hold the customer’s hand through 
    Letter            the product registration process and 
                      ensure they know how to access all 
                      the benefits. Later, statistics prove 
                      that those who set up and access 
                      benefits, are most likely to renew or 
                      upgrade.
                                                       Brochure




Label
Certification Programs


                         Offer classes, training, and certification to increase 
                         engagement and reinforce value of product 
                         knowledge. 

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