Social Media for Customer Loyalty and Brand Engagement
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Do you care about leveraging Social Media for Customer Loyalty and Brand Engagement to grow your business? You will find this deck originally presented at World Bloggers and Social Media Summit at Malaysia. Check out http://www.digitalvidya.com in case you interested in joining our upcoming hands-on Social Media Workshop.
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Social Media for Customer Loyalty and Brand Engagement
- 1. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Social Media Customer Loyalty & Engagement www.digitalvidya.com © Digital Vidya
- 2. Click to edit Master text styles ____ __ ____ _____ ____ ______ “Only 20% of marketing budgets Second_____ _____ level Third level ____ _____ are typically spent on retention. Fourth level _____ _____ Fifth level ____ _____ Yet, in many cases, 75% of revenues comes from existing customers.” Source: Flip the Funnel www.digitalvidya.com © Digital Vidya
- 3. The Opportunity Click to edit Master text styles ____ __ ____ _____ ____ ______ Acquisition Second_____ _____ level Third level ____ _____ Retention Fourth level _____ _____ Fifth level ____ _____ Referral www.digitalvidya.com © Digital Vidya
- 4. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Let’s learn through Examples! Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
- 5. Retargeting on Facebook Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
- 6. Advanced Targeting: Email/Phone/UID Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
- 7. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ Source: http://bit.ly/titanapp www.digitalvidya.com © Digital Vidya
- 8. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
- 9. Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
- 10. Tweet 2 Order Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
- 11. Social Media Loyalty System Click to edit Master text styles Extra Points for ____ __ ____ _____ ____ ______ Earn Second_____ _____ level Third level ____ _____ Social Media Integration Fourth level _____ _____ Fifth level ____ _____ Send Tweet on behalf of customer A tweet is 1/50th of frozen dessert. www.digitalvidya.com © Digital Vidya
- 12. Tweet to Order Tweet 2 Order Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ www.digitalvidya.com © Digital Vidya
- 13. True Victory! Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level ____ _____ Fourth level _____ _____ Fifth level ____ _____ “Talking to Zappos is like talking to a Friend who happens to sell Shoes.” www.digitalvidya.com © Digital Vidya
- 14. Thanks for Listening! Click to edit Master text styles ____ __ ____ _____ ____ ______ Second_____ _____ level Third level Let’s continue this conversation… ____ _____ Fourth level _____ _____ Off Social Media On Social Media Fifth level ____ _____ @MyDigitalVidya info@digitalvidya.com Leverage Digital Marketing for Incredible Growth? Join us in our upcoming Workshop! http://www.digitalvidya.com www.digitalvidya.com © Digital Vidya