One day workshop I ran for the Singapore Armed Forces Training Institute in Singapore on 28th October 2008.

1. The Social KM Cafe SAFTI, Singapore 28 th October 2008 David Gurteen Gurteen Knowledge

2. Begin with the end in mind

5. My Style

10. Getting to know each other

15. KM goes social

28. So what does this mean for KM?

33. Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

34. Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail

35. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto

38. Conversation/Questions

39. Make your connections count

47. How do you network?

59. Conversation/Questions

60. Coffee

61. Dare to Share

74. Benefit & Time Time Availability Benefit high low high low no brainer Opportunity for learning/ relationship building explore/ escalate suggest an alternative

77. Conversation/Questions

78. Learn before, during and after

81. After-Action Reviews

91. Conversation/Questions

92. Lunch

93. Telling Stories

102. Conversation/Questions

103. Coffee

104. Social Tools

112. Weblogs

120. RSS Feeds, Newsreaders, Aggregators and Podcasts

129. Social Tagging & Folksonomies

133. Wikis

148. Some thoughts on the future

154. Conversation/Questions

155. Business is a Conversation

157. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto

158. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation

159. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto

160. Conversation “A mechanistic and unproductive debate between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?

164. The Knowledge Café

176. The Knowledge Café

177. The Challenge of Knowledge Sharing Now you know what Social KM is all about - what are the challenges and opportunities in applying it within your organization?

178. Share actionable insights

180. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com