7. Think! There is no substitute for thinking Think for yourself!
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10. Identify the business issues Identify the business problems, opportunities or risks that need to be responded to
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12. We jump far too quickly to a “solution” without really understanding the problem! Its better to do the right thing badly than the wrong thing well!
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17. Don’t do things to people! If you have to ask “how do we motivate people” then you are taking the wrong approach!
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20. Do not reward Do not reward people for sharing their knowledge
26. Love what you do Loving what you do is a more powerful motivator than any goody including money. Alfie Kohn
27. Bob Buckman Our approach to KM is far more than stick or carrot. "Knowledge Sharing is your job. Do it!" As a reward you may keep your job.