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The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore is an Oxford Historian
Gurteen Knowledge Café
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The birth of the  Gurteen Knowledge Cafe London, September 2002
Our job is to have interesting conversations
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards.  Theodore Zeldin Conversation
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto
Dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation
Principles of Dialogue ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dialogue is based on the work of the physicist David Bohm
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conversation and Q&A
Gurteen Knowledge Café Process
What is a Gurteen Knowledge Café? ,[object Object],[object Object],[object Object]
What resources are needed? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What do you need in the room? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What’s the process? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What subjects are covered? ,[object Object],[object Object],[object Object]
What’s the role of the facilitator? ,[object Object],[object Object],[object Object],[object Object]
What’s the role of the participants? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How do things work in small groups? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How does the large group sit? ,[object Object],[object Object],[object Object],[object Object]
How does the circle work? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sharing actionable insights ,[object Object],[object Object],[object Object],[object Object],[object Object]
What are the outcomes? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Café Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Café is NOT about ,[object Object],[object Object],[object Object],[object Object],[object Object]
Café Magic ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions and Discussion
Lets run a Knowledge Cafe
Café Conversation How do we convince senior management of the value of conversational tools like knowledge cafes and pro-active reviews?
Café Conversation What is the role of conversation in organisational life and how do we encourage more of it?
Café Applications
Forms of Café ,[object Object],[object Object],[object Object],[object Object],[object Object]
How is the Gurteen Knowledge Cafe different from the World Cafe? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conversational tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Applying the Café ,[object Object],[object Object],[object Object],[object Object],[object Object]
Where might you use the Café? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Some actual Café applications
Trinidad & Tobago Oil and Gas
Canal Boat Café ,[object Object],[object Object],[object Object],[object Object]
Café for a UK government body ,[object Object],[object Object],[object Object],[object Object],[object Object]
ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration & knowledge sharing.  Many internal work processes are now being overhauled for the better as a result of these knowledge cafes & we have seen an explosion of new ideas & initiatives on the part of staff at all levels of the organization.  Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN.  Chris Pallaris, Chief Editor ISN, Zurich
Statoil ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions and Discussion
Action Circle ,[object Object]
www.gurteen.com David GURTEEN  Gurteen Knowledge  Fleet, United Kingdom  Tel:  +44 7774 178 650  Email: david.gurteen@gurteen.com
Licence ,[object Object],[object Object],[object Object]

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Copenhagen Knowledge Cafe Masterclass June 2011

  • 1. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore is an Oxford Historian
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  • 4. The birth of the Gurteen Knowledge Cafe London, September 2002
  • 5. Our job is to have interesting conversations
  • 6. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto
  • 7. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation
  • 8. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto
  • 9. Dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation
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  • 30. Lets run a Knowledge Cafe
  • 31. Café Conversation How do we convince senior management of the value of conversational tools like knowledge cafes and pro-active reviews?
  • 32. Café Conversation What is the role of conversation in organisational life and how do we encourage more of it?
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  • 39. Some actual Café applications
  • 40. Trinidad & Tobago Oil and Gas
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  • 43. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration & knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes & we have seen an explosion of new ideas & initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich
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  • 47. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com
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