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David Giard, MCPD, MCTS, MCSD, MCSE, MCDBA, MBA,[object Object],www.DavidGiard.com,[object Object],DavidGiard@DavidGiard.com ,[object Object],Effective Communication,[object Object],In the Workplace,[object Object]
A Tale of Two Programmers,[object Object]
Juan,[object Object]
Ammal,[object Object]
What are Lessons Can Juan Learn?,[object Object],First impressions are vitally important,[object Object],Clarify understanding,[object Object],Get feedback early and often,[object Object]
Feedback?,[object Object],Meet  key people early,[object Object],Daily Stand-up,[object Object],Status Reports,[object Object],Meet regularly,[object Object],Performance Reviews,[object Object]
First Meeting,[object Object],Meet first week,[object Object],Manager’s priority,[object Object],Your experience and interests,[object Object],Take notes.  Keep notes nearby.,[object Object]
Daily Stand-up,[object Object],≤ 15 Minutes ,[object Object],Yesterday’s accomplishments,[object Object],Today’s plans,[object Object],Obstacles,[object Object]
Status Report,[object Object],This week’s accomplishments,[object Object],Next week’s goals,[object Object],Issues,[object Object],Sample status report,[object Object]
Performance reviews,[object Object],Short-term project: End of project,[object Object],Long-term project: Every 3 months,[object Object],Bring notes from last meeting,[object Object],Brag about accomplishments,[object Object],Solicit honest feedback,[object Object],Take notes.  Keep notes nearby.,[object Object]
Review,[object Object],Meet  key people early,[object Object],Daily Stand-up,[object Object],Status Reports,[object Object],Meet regularly,[object Object],Don't be afraid of your manager,[object Object]
Improving Your Communication,[object Object]
Communication is a skill,[object Object]
Be polite,[object Object],“Please” and “Thank you”,[object Object],Look people in the eyes,[object Object],Take out that stupid phone earpiece,[object Object]
How do I get what I want?,[object Object],Ask,[object Object],List benefits,[object Object],Don’t talk past the sale,[object Object]
Improve your spoken communication skills,[object Object],Don’t fear the manager,[object Object],Ask questions,[object Object],Active listening,[object Object]
With whom should I talk?,[object Object],Managers,[object Object],Subordinates,[object Object],Colleagues,[object Object],The experience guy,[object Object],The new guy,[object Object],Do NOT be afraid,[object Object]
What should I talk about?,[object Object],Work,[object Object],Hobbies and Interests,[object Object],Sports, Movies, TV,[object Object],Travel,[object Object],Families,[object Object]
Any topics I should avoid?,[object Object],Politics,[object Object],Religion,[object Object],Sex,[object Object]
Things to check at the door,[object Object],Prejudices,[object Object],Vulgarities,[object Object]
Improve your written communication skills,[object Object],Spell and Grammar check,[object Object],Assume everything you write is public,[object Object],Be concise,[object Object],Avoid jargon,[object Object],Active voice,[object Object],“Elements of Style”by Strunk & White,[object Object]
Goals of effective communication,[object Object],Early feedback,[object Object],Frequent feedback,[object Object],Verify understanding,[object Object],Be Inclusive,[object Object],Keep it professional,[object Object],Fear Not!,[object Object]
A word of caution,[object Object],Balance,[object Object]
And Finally…,[object Object],Be brief!,[object Object]
Moral,[object Object],If you’ve seen Juan,,[object Object],You’ve seen Ammal!,[object Object]
Thank you,[object Object],DavidGiard.com,[object Object]
Effective communication in the workplace

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