This document discusses current trends in business process management (BPM). It covers trends in the BPM discipline, standards like BPMN and XPDL, and technologies. Key topics include the emergence of process-centric organizations, the structuring of BPM knowledge through certifications, the evolution of BPM software vendors and tools, and advanced techniques like process mining and simulation. The document also promotes the Business Process Incubator as a syndication platform and app store for BPM content and standards.

1. Business Process Incubator Where BPM comes to life! Current BPM Trends Tendencias en BPM BPM Forum 2011 Buenos Aires, Argentina Denis Gagné Trisotech BPMN 2.0 FTF MemberXPDL 2.2 and 3.0 Co-Editor

2. Agenda Trends in: BPM Discipline Facilitated by BPM Standard Relevant to Stimulated by BPM Technology Conformant to

3. BPM Discipline Current BPM Trends Tendencias en BPM BPM Forum 2011 Buenos Aires, Argentina

4. Business Processes Central to organizations and their customers Used to: capture knowledge and critical information, coordinate activities, measure results, and communicate across departments, with business partners and customers.

6. Process Management Processes are inherently cross functional, so functional management (alone) does not ensure delivery of value to your customers Functional Organization Process Functional Overlay Process Organization Functional Process Overlay From traditional LOB Management To Process based Management

7. Improvement vs. Management Process Improvement Is project based Is discontinuous improvement Addresses particular process problems Process Management Is not project based but a management philosophy Is a continuous improvement culture Is about process-based management Will require some culture change

8. Holistic BPM: Various Concerns Change Management Imaging Process Workflow Process Improvement BA BPA EA Process Integration Adapted from Bruce Silver EAI, SOA

9. Process Management Process Focus Strategy Service Focus Strategy SOA Achieving the Process Centric Organization Process Centric Organization Business Value Current State IT Value

10. Process Management Governance SOA Reality: A Series of Key Initiatives Process Centric Organization Business Value Current State IT Value

11. BPM Best Practices in a Nutshell Change Management Competency Commitment BPM Success C3 Obtaining Sponsorship Assigning Process Ownership and Stewardship Overcoming pure Functional Thinking Enabling the Change Awareness Desire Knowledge Ability Reinforcement Establishing a BPM CoE (or BPCC) Expanding BPM Knowledge beyond CoE (or BPCC)

13. Towards Understanding BPM BPM Practitioners are Organizing and Structuring Knowledge As exemplified by: the many BPM professional certification programs ABPMP: Certified Business Process Professional (CBPP) AIIM: BPM Certificate Program BPM Council: Certification in BPM (P.BPM) BPM Group: Certified Process Management - Practitioner (CPI-M) BPM Institute: BPM Certificate of Training IIBA: Certified Business Analysis Professional (CBAP) OMG: Certified Expert In BPM (OCEB) …. and body of knowledge emerging ABPMP: Business Process Management Common Body of Knowledge (BPM CBOK) IIBA: Business Analysis Body of Knowledge (BABOK) Process Knowledge Initiative (PKI): Process Knowledge BoK (PKBoK)

14. BPM Standards Current BPM Trends Tendencias en BPM BPM Forum 2011 Buenos Aires, Argentina

15. Process Improvement Not standards but process improvement strategies Lean Quality Be mindful of sub optimization Higher Satisfaction may require more Time on task Higher Quality may involve more Cost Lowering Time on task may decrease Satisfaction Lowering Cost may decrease Quality Time Satisfaction Cost

16. Some Current BPM Relevant Standards OMG: Object Management Group BPMN: Business Process Modeling Notation BMM: Business Motivation Model BPMM: Business Process Maturity Model SBVR: Semantics of Business Vocabulary and Business Rules PRR: Production Rule Representation WfMC: Workflow Management Coalition XPDL: XML Process Definition Language Wf-XML: Extension to the OASIS Asynchronous Service Access Protocol.(ASAP) BPAF: Business Process Analytics Format OASIS: Organization for the Advancement of Structured Information Standards BPEL: Business Process Execution Language BPSS: ebXML Business Process Specification Schema … www.OMG.org/technology/documents/br_pm_spec_catalog.htm www.WfMC.org www.OASIS-Open.org/specs/

17. Whatis BPMN? What is BPMN? Business Process Model and Notation Why BPMN matters? Readily understandable by business stakeholders Aim to bridge the gap from modeling to subsequent implementation

18. Why BPMN? Simple to learn yet powerful enough to depict the potential complexity of most processes. Bridges the communication gap that exists between Business, Engineering, Manufacturing, etc. and IT. Provides organizations with the capability of defining, understanding and even executing their processes through diagrams. Widely accepted and widely supported.

19. Basic Elements of BPMN

20. Process:Engineering Change Management (ECM)

21. Business Process Incubator BPMN 2.0 eLearning Courses BPMN 2.0 Examples Other BPMN 2.0 items Blogs Books Presentations Tools ….. www.BusinessProcessIncubator.com/BPMN2.0 Warning Shameless Self Promotion

22. What is XPDL? What is XPDL? XML Process Definition Language Why XPDL matters? Meant for interchange from inception Internal model of many existing BPM tools Backward compatibility of BPMN 1.2

23. Business Process Incubator XPDL Items Blogs Books Presentations Tools …. www.BusinessProcessIncubator.com/XPDL Warning Shameless Self Promotion

24. Workflow Reference Model Process Definition tool Enactment Engine Administration & Monitoring tool Other Engines Wf-XML Client Apps Worklist Handler Tool Agents Invoked Apps

25. Validation Transformation Verification Conversion BPM Standards Conformance Assurance BPM Standards Conformance Assurance

30. Converts any MS Project file to BPMN

31. *Converts Proprietary Process Notation to BPMN*available upon request Warning Shameless Self Promotion

32. Case Management Model & Notation C Case Management Means to Ends Process Management Concerned with the Lifecycle of a Process Content/Document Management Concerned with the Lifecycle of Content/Document Case Management Concerned with the Lifecycle of a Case All Involve Structured and Unstructured Work Efforts All are Means to achieving the Organization’s Ends Hybrids in all dimensions are possible and do exists P Process Management D Document/ Content Management

33. C Defining a Case Management Standard P D OMG RFP Currently 3 proposals Expected to merge CMMN Takes a Case Management View Not a Process view of Case Not a Content/Document view of Case Reference to BPMN 2.0 and CMIS 1.0 Loose Coupling Extensions if necessary but not necessarily extensions

34. BPM Technology Current BPM Trends Tendencias en BPM BPM Forum 2011 Buenos Aires, Argentina

35. BPMS an Evolving Market Progress Software acquires Savvion Software AG acquires WebMethods Software AG acquires IDS Sheer Open Text acquires Metastorm Open Text acquires Global360 Tibco acquires Staffware IBM acquires Lombardi Oracle acquires Collaxa Tibco acquires Nimbus Oracle acquires BEA BEA acquires Fuego IBM acquires Filenet 2004 2005 2006 2007 2008 2009 2010 2011

36. Trending Topicswithin IT BPM Influencers BPM Vendors Cloud Social Mobile Case Management (Dynamic/Adaptive Processes) Social BPM Enterprise Architecture Cloud BPM Social BPM Case Management

37. Advanced BPM Tools Process Mining Extracting Information from event logs to expose a process model Process Simulation and Optimization Structural Analysis Analysis (often static) of the structural aspects (configuration) of a process model Capacity Analysis Analysis (often dynamic) of the capacity aspects of a process model WfMC is to announce the creation of a new Process Simulation & Optimization Working Group. All interested in a Process Simulation & Optimization interchange standard contact: Denis Gagné, Working Group Chair.

38. Advanced BPM ToolsBest Practices The Right Expert for the Right Task Although conceptually simple to grasp, successfully (meaningfully) using process simulation and/or process mining still requires some expertise (Advanced Mathematical Skills) The Right Model for the Right Goal Align Modeling Objectives with Simulation Objectives Abstraction Fidelity Validity (soundness and completeness) The Right Answer to the Right Question Make sure to instrument your business model with parameters that are actual indicators (influencers) of what you wish to explore

39. BPMS Morphing Definition BPA Process Modeling Enterprise Architecture & Modeling Case Management Lean, 6S Process Simulation Content/Doc Management Process Workflow BI Process Improvement Portal Web 2.0 BAM BPMS Social Web BRMS Cloud/SaaS Process Integration EAI/SOA CEP

40. BPMS Best Practices Matching Tools to Requirements Process Workflow Process Improvement BA BPA EA Process Integration

41. Business Process Incubator Exhaustive catalogue of existing BPM related Tools Warning Shameless Self Promotion

42. TakeAway Current BPM Trends Tendencias en BPM BPM Forum 2011 Buenos Aires, Argentina

47. Syndicate In and mashes up BPM related resources

49. Contributions by Practitioners and Vendors

51. Conformance Verification and Validation (WfMC endorsed)