Thinking Differently About Difficult People Final

Thinking Differently About Difficult People Dewoun M. Hayes, CAP Elite Office Concepts, Inc.

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Who are “difficult” people?

[object Object],[object Object],[object Object],What makes us different? DIVERSITY!!!

Prefrontal Cortex Deep Limbic System Basal Ganglia Cingulate

Basal Ganglia - “speedometer” Functions ,[object Object],[object Object],[object Object]

Basal Ganglia - “speedometer” Hyperactivity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cingulate - “gear shifter” Functions ,[object Object],[object Object],[object Object],[object Object]

Cingulate - “gear shifter” Hyperactive Mode ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Deep Limbic System – “brain central” Functions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Deep Limbic System - Hyperactive Mode ,[object Object],[object Object],[object Object],[object Object],[object Object]

Pre-Frontal Cortex – “Supervisor” Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Pre-Frontal Cortex - Hyperactivity ,[object Object],[object Object],[object Object],[object Object],[object Object]

Option #2: Knock Some Sense Into Them

She will go away soon!! She will go away soon! Option #3 - Ignore

Option #4: Change YOUR ATTITUDE! "Attitude is a little thing that makes a big difference." Sir Winston Churchill

Productive Less Stress Professionalism = YOU!

[object Object],[object Object],[object Object],The Steps to Attitude Adjustment

I cannot change anyone’s personality, but I can change MY attitude! I cannot change anyone’s personality, but I can change MY attitude! I cannot change anyone’s personality, but I can change MY attitude! Step #1: Acknowledge

Step #2: Acceptance Acceptance is when a person agrees to experience a situation, to follow a process or condition I am ok with who you are……

Don’t take it personal! 99.5% of the time it’s NOT about YOU!

Create an internal agenda! ,[object Object],[object Object],[object Object]

I need to communicate differently. Adjust your communication ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Putting our attitude adjustment to use

[object Object],[object Object],[object Object],[object Object],“ A” CHECKLIST

Dewoun M. Hayes, CAP [email_address] Visit the: Office Professionals Place Blog

Thinking Differently About Difficult People Final

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