2. How the act was enacted
The act was passed in Lok Sabha on
9th December,1986 and Rajya Sabha
on 10th December, 1986 and
assented by the President of India on
24th December ,1986.
The act was amended in 2002 and the
amendments came into force from 15th
March 2003.
3. Objectives
[Sections 6 and 8]
Better protection of interest of
consumers
Protection of rights of consumers
-Right to safety
-Right to information
-Right to redressal.
5. Element of consumer protection
act
Who is a Consumer [Section 2(d) ]
What is complaint [Section 2(1)(c)]
Goods [Section 2(7)]
service [Section 2(1)(o)]
7. District forum [Section 10]
A Consumer Disputes Redressal
Forum to be known as the "District
Forum" established by the State
Government in each district of the
State by notification:
14. REQUISTIES OF A COMPLAINT
Who can file a complaint
Where to file a complaint
How to file a complaint
What constitutes a complaint?
15. ESSENTIAL INFORMATION IN THE
APPLICATION
◦ Name and full address of complainant
◦ Name and full address of opposite party
◦ Description of goods and services
◦ Quality and quantity
◦ Price
◦ Date & proof of purchase
16. •APPEAL
shall be filed within thirty days.
•LIMITATION PERIOD
Within two years from the date on
which the cause of action has
arisen