2. Ñ If you have any questions, or would like some
help implementing text messaging, please don’t
hesitate to contact me at maloned@ohio.edu, or
740-‐‑593-‐‑2691
3. Ñ We’re hosted (Atlas) – since July 2012
Ñ ILLiad 8.3.5
Ñ Serve students, faculty, staff, Friends
Ñ Around 40,000 transactions annually
Ñ A LOT OF EMAILS!!!
Ñ Started texting Summer 2012
Background
4. Ñ 75% of teenagers text
Ñ “I don’t check my email”
Ñ Most common form of communication
Ñ That’s over
Ó Phone
Ó Social Networking
Ó Face-‐‑to-‐‑face
Why?
14. Ñ User purge coming up – Summer 2013
Ñ We’d like to get as many through this process
(get them via email) as we can
Ñ Signups checked daily as part of workflow
Ñ Slow at first
Ñ Now 1-‐‑4 daily
27. Ñ Only borrowing & document express
Ñ Notifications – lefing users know content is
available, or a request has been granted/denied
Ñ Overdues, Delivery Notifications, Renewals (y/n/
date), etc.
Ñ Only a minor changes in cancellations, things that
need a deep explanation
Ñ Simplified use of files (elecdel for all e-‐‑delivery)
Ñ Not pursuing this in lending
Ñ Work in progress
What we’ve changed
28. Ñ Good starting point
Ñ Notification sent to every loan that applies
Ñ Again, we only notify via email and text
Overdues
43. Ñ Important notes
1. We only email notifications
2. We deliver articles electronically
3. We have 1 pickup point for loans *
Delivery
44.
45.
46.
47.
48.
49.
50.
51.
52.
53. Ñ First bit of praise came concerning the email
notification, and continues to do so.
Ñ Patrons like the simplified, to-‐‑the-‐‑point
message.
Ñ Text has also been well received.
Ñ Cleaning up for the purpose of text messaging
helps us look befer in a mobile email
environment
What we heard/learned -‐‑
Notifications
54. Ñ Sent through borrowing
Ñ We do not communication via text for loan
Renewals & Recalls
65. Ñ Cancellations notices require too much
explanation (our opinion-‐‑explanation we
want to give), so they’re still long
Ñ Occasional dead links (Verizon)
Ñ Delivery on article takes a couple extra
steps, but we believe it’s worth it.
Negatives