SlideShare uma empresa Scribd logo
1 de 14
Baixar para ler offline
Services Spend Management

                             Industry Trends, Best Practices, and Going Global




                                                               Thomas F. Kaminsky, Managing Director
                                                                     Crescendo Consulting Solutions

                                                                                   March 9 – 11, 2010

©2010 Crescendo Consulting Solutions          www.CrescendoConsult.com
Jobless U.S. Market…Reading the Tea Leaves

  Full-time Employment




                                                          Difficult times continue…
                                                            –  9.3M permanent job losses as of Jan
                                                              31, 2010
                                                            –  Since Dec 2007, construction
                                                              employment has decreased by 1.9M
                                                              jobs




      However, there is hope… January 2010 positive indicators
         –  Healthcare employment increased 15k
         –  Federal employment increased 33k including 9k temporaries for census




©2010 Crescendo Consulting Solutions    www.CrescendoConsult.com              *Source: BLS Report for January 2010 2
Jobless U.S. Market…Reading the Tea Leaves

 Economic recovery begins with Contingent Labor…




                                                                             … buried on Pages 3 & 20 of the
                                                                              BLS report …
                                                                               –  Temporary help services added
                                                                                 52k jobs in Jan 2010
                                                                               –  Since Oct 2009, 247k
                                                                                 temporary help services jobs
                                                                                 have been added.




                         How will this shift impact your organization? What are the
                           risks and opportunities? How does this impact other
                             initiatives within Procurement and Human Capital?

©2010 Crescendo Consulting Solutions          www.CrescendoConsult.com                 *Source: BLS Report for January 2010   3
Simplified Industry Terms*

 Master / Prime Vendor Model
     Single staffing vendor
     Supplies and manages all contingent labor needs


 Managed Service Provider (MSP)
     Vendor-neutral
     Facilitates end-to-end lifecycle (e.g., requisition through payment)
     Single point-of-contact



  Vendor Management System (VMS)
     Automated system for tracking supplier data (e.g., candidates, rates, spend, performance metrics, etc.).
     Expedites requisition-to-pay process across categories (IT, administrative, manual labor, consulting,
      manufacturing, finance, etc.)
     Integrates with client legacy IT platform (e.g., Oracle Financials, PeopleSoft, etc.)


 Independent Contractor Engagement Specialists (ICES)
     Minimize the risk of co-employment or federal audits
     Provide electronic compliance surveys
     Payroll services



©2010 Crescendo Consulting Solutions                www.CrescendoConsult.com       *based on research by Aberdeen Group, 2009   4
Definitions: Simplified Categories




                           1                     2                             3
                                                                           Services
                  Direct Hire             Contingent
                                                                        Procurement /
                                            Labor                       Other Services



             •  Full-time or Part-     •  Temporary Help             •  Specialized labor
                time Employees
                                       •  Clerical /                 •  Professional
                                          Administrative                Services
                                          Support
                                                                     •  “Statement of Work”
                                       •  “Time & Materials”
                                                                     •  Fixed fees / contract
                                       •  Hourly rate                   rate

                                       •  Staffing firms             •  Independent
                                                                        Contractors / 1099

                                                                     •  Off-shore suppliers




©2010 Crescendo Consulting Solutions      www.CrescendoConsult.com                              5
Value

 Why consider a services spend management program?

  Strategic Positioning
      Enables organizations to re-focus on core businesses and shift non-core functions to
       highly skilled, lower-cost suppliers.


  Cost Containment and Savings Potential
      Shifts business planning and expense from a standard, fixed model to a more flexible,
       scalable, “pay as you go” model.


  Talent Management & Workforce Planning
      Provides companies across all industries access to specialized talent and skills
       without losing productivity.




               Based on continuing market analysis and client work, it is our view that a
             proactive services spend management program supported with the right tools
            and processes will be a competitive advantage for forward thinking companies.


©2010 Crescendo Consulting Solutions        www.CrescendoConsult.com                           6
Assessing Global Services Spend Management

                                        Headcount, location, category, and spend
                                        High volume end-users
                                        Top suppliers
             Visibility
                                        Specialized requirements


                                        Right-size your workforce
                                        Processes to up or down skill in times of change
           Scalability                  Speed to access specialized talent
                                        Sustain productivity


                                        Co-employment & Tenure risk
                                        Proper screening
            Risk                        On & off-boarding
         Management                     Financials


                                        Normalized job titles, skill levels, and job definitions
                                        Accurate classification of contingent workforce
             Program                    Highest quality workers at the lowest possible rate
             Savings                    ROI / Sustainable savings

©2010 Crescendo Consulting Solutions                    www.CrescendoConsult.com                    7
High Level Vision: Optimal Model

 The integrated service and technology solution builds internal and external strategic
 business partnerships and provides labor, supplier, and spend expertise supporting an
 organization's business goals and cost reduction objectives in compliance with
 applicable legal and regulatory requirements.


Optimize Sourcing & Achieve Savings

       Establish a global, centralized Program
1      Management (PM) model overseeing the all
       services spend categories                                                  Managed                   Change
                                                                                  Service                 Management
                                                                                  Provider
                                                                                                             (CM)
       Strengthen Preferred Provider Programs (PPP)                                 (MSP)
2      seeking highly qualified, cost-effective suppliers
                                                                                              Program
       (IT & Non-IT Temp, IT Consulting, Mgt Consulting, etc.)                               Management
                                                                                                (PM)
       Outsource implementation and administrative
3                                                                                      Program Mgt Office (PMO)
       services to a Managed Service Provider (MSP)                            Preferred
                                                                               Provider
                                                                                                                Vendor
                                                                                                             Management
                                                                               Program                          Solution
       Implement a Vendor Management Solution                                   (PPP)                           (VMS)
4      (VMS) that improves data management, spend
       visibility and reporting

       Continue comprehensive Change Management
5      (CM) effort to root new policies, procedures and
       practices across the organization

©2010 Crescendo Consulting Solutions                www.CrescendoConsult.com                                               8
Timeline: Global Program

                                           Assess current state
Business Case / Approvals                  Define future state vision & requirements
       2-3 Months                          Complete financial model & budget
                                           Create governance & secure executive sponsorship

                                                               Gather market intelligence
                                  VMS & MSP Selection          Identify suppliers
                                      3-6 Months               Complete RFI / RFP process
                                                               Negotiate Terms & Conditions


                                                                  Strategic Global Phased Implementation
                                                                                6-18 Months

                                                 Complete program planning             Complete system & end-user configuration
                                                 Define Regional / Global strategy     Ensure technology integration
                                                 Gather business requirements          Conduct supplier & end-user training
                                                 Complete Fit/Gap                      Distribute knowledge management
                                                 Facilitate change management          Enable service delivery model
                                                 Deliver program communications        Launch operations and optimize SOPs


                                                                 Gather market intelligence           Preferred Provider
                                                                 Identify suppliers                        Program
                                                                 Complete RFI / RFP process              3-6 Months
                                                                 Negotiate Terms & Conditions


                                                        12-24 Month Duration

©2010 Crescendo Consulting Solutions                     www.CrescendoConsult.com                                               9
Critical Program Attributes


     Program Engagement – Conduct engagement meetings with high touch executives
      and high volume suppliers. Define program success, responsibilities and expectations
      ensuring program success.


     Program Planning – Engage key stakeholders and high volume users early in the
      process gaining their participation, input and ownership of the business process.


     Implementation – For global implementation, ensure data privacy and local regulatory
      issues are addressed.


     Supplier Management – Establish a single point-of-contact to manage the supply
      base from start to finish.


     Integration – Engage cross-functional business and technical resources during
      discovery sessions to gain a complete understanding of data requirements, approvals,
      payment requirements, etc.


©2010 Crescendo Consulting Solutions   www.CrescendoConsult.com                              10
Critical Program Attributes (Cont’d)




     Reporting – Communicate inventory of standard reports during training sessions.
      Conduct follow-up sessions to gather ad hoc / customized reporting requests. Define a
      plan for delivering customized reports.


     Communications – Ensure business communications have a clear message.
      Disseminate information through a formal top-down and bottom-up approach.


     Training – Provide hands-on, integrated training sessions on changing business
      process and new technology with follow-up conference calls / in-person debrief
      sessions. Ensure all job aids and training collateral are available to participants prior to
      each session.


     Services – Launch services team at least 30 Days prior to Go Live ensuring time to
      establish services capability and delivery to hiring managers and suppliers.




©2010 Crescendo Consulting Solutions      www.CrescendoConsult.com                                   11
Program Challenges


    “Tip of the Spear” – Workforce Planning

    Supplier-funded vs. Buyer-funded Model

    Consolidation of IT Temporary & IT Consulting Job Titles

    “Global Localization”

    Professional Services program engagement (e.g., Mgt Consulting, Legal, Audit, Tax)

    Risk Management

       –  1099 Independent Contractors
       –  Off-shore suppliers

       –  Status Quo




©2010 Crescendo Consulting Solutions      www.CrescendoConsult.com                        12
The Future is Taking Shape Now

The “Req-to-Check” process and support technology is similar across all three categories



                           1                       2                               3
                                                                                Services
                  Direct Hire               Contingent                       Procurement /
                                              Labor                          Other Services




  Consolidation and investing across Services and Technology suppliers continues in order to
  gain competitive advantage and capture multiple categories of spend.




                                       1           2                        3
                                                                          Services
                              Direct Hire   Contingent                 Procurement /
                                              Labor                    Other Services

©2010 Crescendo Consulting Solutions        www.CrescendoConsult.com                           13
Services Spend Management
                             Industry Trends, Best Practices, and Going Global




                                                                   Blog - www.crescendoconsult.com/
                              @crescendocnsult                     crescendo-voice




©2010 Crescendo Consulting Solutions             www.CrescendoConsult.com

Mais conteúdo relacionado

Mais procurados

IT Cost Reduction Overview
IT Cost Reduction OverviewIT Cost Reduction Overview
IT Cost Reduction OverviewMark Peacock
 
Medical Presentation[1]
Medical Presentation[1]Medical Presentation[1]
Medical Presentation[1]Shell
 
2009 05 08 Updated Cth Preso (6)
2009 05 08 Updated Cth Preso (6)2009 05 08 Updated Cth Preso (6)
2009 05 08 Updated Cth Preso (6)C.T. Hellmuth
 
A Starter Guide to IT Managed Services
A Starter Guide to IT Managed ServicesA Starter Guide to IT Managed Services
A Starter Guide to IT Managed ServicesDavid Castro
 
A Step-By-Step Guide to Outsourcing Your HR
A Step-By-Step Guide to Outsourcing Your HRA Step-By-Step Guide to Outsourcing Your HR
A Step-By-Step Guide to Outsourcing Your HRInsperity
 
Contractor Engagement Model
Contractor Engagement ModelContractor Engagement Model
Contractor Engagement Modelrfakira
 
Sum t casestudy_rr_donnelley
Sum t casestudy_rr_donnelleySum t casestudy_rr_donnelley
Sum t casestudy_rr_donnelleySumTotal
 
BT Transfromation: Crisis Or Catalyst White Paper
BT Transfromation: Crisis Or Catalyst White PaperBT Transfromation: Crisis Or Catalyst White Paper
BT Transfromation: Crisis Or Catalyst White PaperLarry Taylor Ph.D.
 
Basic capabilities deck 9 7-12
Basic capabilities deck 9 7-12Basic capabilities deck 9 7-12
Basic capabilities deck 9 7-12kabernat
 
Leadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES Dehradun
Leadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES DehradunLeadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES Dehradun
Leadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES DehradunUPES Dehradun
 
Building a Business Technology Alignment: Techniques to Gaining HR Business T...
Building a Business Technology Alignment: Techniques to Gaining HR Business T...Building a Business Technology Alignment: Techniques to Gaining HR Business T...
Building a Business Technology Alignment: Techniques to Gaining HR Business T...HR Network marcus evans
 
Mohan k. bavirisetty introduction to semantic soa & bpm sept 14 2010 v 1.0
Mohan k. bavirisetty    introduction to semantic soa & bpm sept 14 2010 v 1.0Mohan k. bavirisetty    introduction to semantic soa & bpm sept 14 2010 v 1.0
Mohan k. bavirisetty introduction to semantic soa & bpm sept 14 2010 v 1.0Dr. Mohan K. Bavirisetty
 
Unit 11 Customer relations in business
Unit 11 Customer relations in businessUnit 11 Customer relations in business
Unit 11 Customer relations in businessPaul Robinson
 
Operations in service industry 3
Operations in service industry 3Operations in service industry 3
Operations in service industry 3Swatantra Kumar
 
TrainingFolks assist with Mergers And Acquisitions training needs
TrainingFolks assist with Mergers And Acquisitions training needsTrainingFolks assist with Mergers And Acquisitions training needs
TrainingFolks assist with Mergers And Acquisitions training needsMdavismdavis
 
Agile needs resurgence of visual modeling
Agile needs resurgence of visual modelingAgile needs resurgence of visual modeling
Agile needs resurgence of visual modelingRussell Pannone
 
RPO Market Undergoes Explosive Growth –Opportunities and Challenges Ahead
RPO Market Undergoes Explosive Growth –Opportunities and Challenges AheadRPO Market Undergoes Explosive Growth –Opportunities and Challenges Ahead
RPO Market Undergoes Explosive Growth –Opportunities and Challenges AheadEverest Group
 
Difference £ 70 billion per annum overview presentation
Difference £ 70 billion per annum overview presentationDifference £ 70 billion per annum overview presentation
Difference £ 70 billion per annum overview presentationDifferenceslides
 
HROplus presentation - Why Outsource HR?
HROplus presentation - Why Outsource HR?HROplus presentation - Why Outsource HR?
HROplus presentation - Why Outsource HR?Kristian Svindland
 

Mais procurados (20)

IT Cost Reduction Overview
IT Cost Reduction OverviewIT Cost Reduction Overview
IT Cost Reduction Overview
 
Medical Presentation[1]
Medical Presentation[1]Medical Presentation[1]
Medical Presentation[1]
 
2009 05 08 Updated Cth Preso (6)
2009 05 08 Updated Cth Preso (6)2009 05 08 Updated Cth Preso (6)
2009 05 08 Updated Cth Preso (6)
 
A Starter Guide to IT Managed Services
A Starter Guide to IT Managed ServicesA Starter Guide to IT Managed Services
A Starter Guide to IT Managed Services
 
A Step-By-Step Guide to Outsourcing Your HR
A Step-By-Step Guide to Outsourcing Your HRA Step-By-Step Guide to Outsourcing Your HR
A Step-By-Step Guide to Outsourcing Your HR
 
Contractor Engagement Model
Contractor Engagement ModelContractor Engagement Model
Contractor Engagement Model
 
Sum t casestudy_rr_donnelley
Sum t casestudy_rr_donnelleySum t casestudy_rr_donnelley
Sum t casestudy_rr_donnelley
 
BT Transfromation: Crisis Or Catalyst White Paper
BT Transfromation: Crisis Or Catalyst White PaperBT Transfromation: Crisis Or Catalyst White Paper
BT Transfromation: Crisis Or Catalyst White Paper
 
Basic capabilities deck 9 7-12
Basic capabilities deck 9 7-12Basic capabilities deck 9 7-12
Basic capabilities deck 9 7-12
 
Leadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES Dehradun
Leadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES DehradunLeadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES Dehradun
Leadership map by Mr Sudhakar Rao at HRRT organised by ISPE & UPES Dehradun
 
Building a Business Technology Alignment: Techniques to Gaining HR Business T...
Building a Business Technology Alignment: Techniques to Gaining HR Business T...Building a Business Technology Alignment: Techniques to Gaining HR Business T...
Building a Business Technology Alignment: Techniques to Gaining HR Business T...
 
Mohan k. bavirisetty introduction to semantic soa & bpm sept 14 2010 v 1.0
Mohan k. bavirisetty    introduction to semantic soa & bpm sept 14 2010 v 1.0Mohan k. bavirisetty    introduction to semantic soa & bpm sept 14 2010 v 1.0
Mohan k. bavirisetty introduction to semantic soa & bpm sept 14 2010 v 1.0
 
Unit 11 Customer relations in business
Unit 11 Customer relations in businessUnit 11 Customer relations in business
Unit 11 Customer relations in business
 
Operations in service industry 3
Operations in service industry 3Operations in service industry 3
Operations in service industry 3
 
TrainingFolks assist with Mergers And Acquisitions training needs
TrainingFolks assist with Mergers And Acquisitions training needsTrainingFolks assist with Mergers And Acquisitions training needs
TrainingFolks assist with Mergers And Acquisitions training needs
 
Agile needs resurgence of visual modeling
Agile needs resurgence of visual modelingAgile needs resurgence of visual modeling
Agile needs resurgence of visual modeling
 
RPO Market Undergoes Explosive Growth –Opportunities and Challenges Ahead
RPO Market Undergoes Explosive Growth –Opportunities and Challenges AheadRPO Market Undergoes Explosive Growth –Opportunities and Challenges Ahead
RPO Market Undergoes Explosive Growth –Opportunities and Challenges Ahead
 
PeopleSoft Overview
PeopleSoft OverviewPeopleSoft Overview
PeopleSoft Overview
 
Difference £ 70 billion per annum overview presentation
Difference £ 70 billion per annum overview presentationDifference £ 70 billion per annum overview presentation
Difference £ 70 billion per annum overview presentation
 
HROplus presentation - Why Outsource HR?
HROplus presentation - Why Outsource HR?HROplus presentation - Why Outsource HR?
HROplus presentation - Why Outsource HR?
 

Semelhante a Crescendo Services Spend Management

Bdo Payroll Services Brochure
Bdo Payroll Services BrochureBdo Payroll Services Brochure
Bdo Payroll Services Brochuretkeogh
 
Intuit Transforms HR - HR Technology Conference 2011
Intuit Transforms HR - HR Technology Conference 2011Intuit Transforms HR - HR Technology Conference 2011
Intuit Transforms HR - HR Technology Conference 2011Workday
 
A Different Solution 2012
A Different Solution 2012A Different Solution 2012
A Different Solution 2012jeremyh112
 
A Different Solution
A Different SolutionA Different Solution
A Different SolutionAespade
 
A Different Solution
A Different SolutionA Different Solution
A Different Solutionscastigl
 
A Different Solution
A Different SolutionA Different Solution
A Different Solutionleeortz
 
Paylocity- The Future of Business Solutions
Paylocity- The Future of Business SolutionsPaylocity- The Future of Business Solutions
Paylocity- The Future of Business Solutionsjenniferblair
 
Riskpro human capital consulting franchisee proposal
Riskpro human capital consulting franchisee proposalRiskpro human capital consulting franchisee proposal
Riskpro human capital consulting franchisee proposalRahul Bhan (CA, CIA, MBA)
 
Riskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee ProposalRiskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee ProposalRahul Bhan (CA, CIA, MBA)
 
Paylocity - A Different Solution
Paylocity - A Different SolutionPaylocity - A Different Solution
Paylocity - A Different Solutionshaun_barnett
 
Riskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee ProposalRiskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee ProposalRahul Bhan (CA, CIA, MBA)
 
Outsourcing Renegotiation Strategies Framework
Outsourcing Renegotiation Strategies FrameworkOutsourcing Renegotiation Strategies Framework
Outsourcing Renegotiation Strategies FrameworkMark Peacock
 
HR Technology and Analytics Service Providers
HR Technology and Analytics Service ProvidersHR Technology and Analytics Service Providers
HR Technology and Analytics Service ProvidersPeople Matters
 
Future of the Public Sector Workforce
Future of the Public Sector WorkforceFuture of the Public Sector Workforce
Future of the Public Sector WorkforceDeloitte Australia
 
Spring Group Overview 2009
Spring Group Overview 2009Spring Group Overview 2009
Spring Group Overview 2009guest976b106
 
What Influences Contract Talent Usage?
What Influences Contract Talent Usage?What Influences Contract Talent Usage?
What Influences Contract Talent Usage?Beeline
 

Semelhante a Crescendo Services Spend Management (20)

Bdo Payroll Services Brochure
Bdo Payroll Services BrochureBdo Payroll Services Brochure
Bdo Payroll Services Brochure
 
Intuit Transforms HR - HR Technology Conference 2011
Intuit Transforms HR - HR Technology Conference 2011Intuit Transforms HR - HR Technology Conference 2011
Intuit Transforms HR - HR Technology Conference 2011
 
A Different Solution 2012
A Different Solution 2012A Different Solution 2012
A Different Solution 2012
 
A Different Solution
A Different SolutionA Different Solution
A Different Solution
 
A Different Solution
A Different SolutionA Different Solution
A Different Solution
 
A Different Solution
A Different SolutionA Different Solution
A Different Solution
 
Paylocity- The Future of Business Solutions
Paylocity- The Future of Business SolutionsPaylocity- The Future of Business Solutions
Paylocity- The Future of Business Solutions
 
Riskpro human capital consulting franchisee proposal
Riskpro human capital consulting franchisee proposalRiskpro human capital consulting franchisee proposal
Riskpro human capital consulting franchisee proposal
 
Riskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee ProposalRiskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee Proposal
 
Paylocity - A Different Solution
Paylocity - A Different SolutionPaylocity - A Different Solution
Paylocity - A Different Solution
 
BCC
BCCBCC
BCC
 
Riskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee ProposalRiskpro Human Capital Consulting Franchisee Proposal
Riskpro Human Capital Consulting Franchisee Proposal
 
Outsourcing Renegotiation Strategies Framework
Outsourcing Renegotiation Strategies FrameworkOutsourcing Renegotiation Strategies Framework
Outsourcing Renegotiation Strategies Framework
 
BEStstaff Flyer
BEStstaff FlyerBEStstaff Flyer
BEStstaff Flyer
 
BEStstaff, Inc.
BEStstaff, Inc.BEStstaff, Inc.
BEStstaff, Inc.
 
HR Technology and Analytics Service Providers
HR Technology and Analytics Service ProvidersHR Technology and Analytics Service Providers
HR Technology and Analytics Service Providers
 
Future of the Public Sector Workforce
Future of the Public Sector WorkforceFuture of the Public Sector Workforce
Future of the Public Sector Workforce
 
Spring Group Overview 2009
Spring Group Overview 2009Spring Group Overview 2009
Spring Group Overview 2009
 
Accenture
AccentureAccenture
Accenture
 
What Influences Contract Talent Usage?
What Influences Contract Talent Usage?What Influences Contract Talent Usage?
What Influences Contract Talent Usage?
 

Último

UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessAPCO
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...Brian Solis
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxJemalSeid25
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.ukaroemirsr
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...IMARC Group
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 

Último (20)

UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for BusinessQ2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
Q2 2024 APCO Geopolitical Radar - The Global Operating Environment for Business
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
The End of Business as Usual: Rewire the Way You Work to Succeed in the Consu...
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
Introduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptxIntroduction to The overview of GAAP LO 1-5.pptx
Introduction to The overview of GAAP LO 1-5.pptx
 
7movierulz.uk
7movierulz.uk7movierulz.uk
7movierulz.uk
 
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
Boat Trailers Market PPT: Growth, Outlook, Demand, Keyplayer Analysis and Opp...
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 

Crescendo Services Spend Management

  • 1. Services Spend Management Industry Trends, Best Practices, and Going Global Thomas F. Kaminsky, Managing Director Crescendo Consulting Solutions March 9 – 11, 2010 ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com
  • 2. Jobless U.S. Market…Reading the Tea Leaves Full-time Employment   Difficult times continue… –  9.3M permanent job losses as of Jan 31, 2010 –  Since Dec 2007, construction employment has decreased by 1.9M jobs   However, there is hope… January 2010 positive indicators –  Healthcare employment increased 15k –  Federal employment increased 33k including 9k temporaries for census ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com *Source: BLS Report for January 2010 2
  • 3. Jobless U.S. Market…Reading the Tea Leaves Economic recovery begins with Contingent Labor…   … buried on Pages 3 & 20 of the BLS report … –  Temporary help services added 52k jobs in Jan 2010 –  Since Oct 2009, 247k temporary help services jobs have been added. How will this shift impact your organization? What are the risks and opportunities? How does this impact other initiatives within Procurement and Human Capital? ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com *Source: BLS Report for January 2010 3
  • 4. Simplified Industry Terms* Master / Prime Vendor Model   Single staffing vendor   Supplies and manages all contingent labor needs Managed Service Provider (MSP)   Vendor-neutral   Facilitates end-to-end lifecycle (e.g., requisition through payment)   Single point-of-contact Vendor Management System (VMS)   Automated system for tracking supplier data (e.g., candidates, rates, spend, performance metrics, etc.).   Expedites requisition-to-pay process across categories (IT, administrative, manual labor, consulting, manufacturing, finance, etc.)   Integrates with client legacy IT platform (e.g., Oracle Financials, PeopleSoft, etc.) Independent Contractor Engagement Specialists (ICES)   Minimize the risk of co-employment or federal audits   Provide electronic compliance surveys   Payroll services ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com *based on research by Aberdeen Group, 2009 4
  • 5. Definitions: Simplified Categories 1 2 3 Services Direct Hire Contingent Procurement / Labor Other Services •  Full-time or Part- •  Temporary Help •  Specialized labor time Employees •  Clerical / •  Professional Administrative Services Support •  “Statement of Work” •  “Time & Materials” •  Fixed fees / contract •  Hourly rate rate •  Staffing firms •  Independent Contractors / 1099 •  Off-shore suppliers ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 5
  • 6. Value Why consider a services spend management program? Strategic Positioning   Enables organizations to re-focus on core businesses and shift non-core functions to highly skilled, lower-cost suppliers. Cost Containment and Savings Potential   Shifts business planning and expense from a standard, fixed model to a more flexible, scalable, “pay as you go” model. Talent Management & Workforce Planning   Provides companies across all industries access to specialized talent and skills without losing productivity. Based on continuing market analysis and client work, it is our view that a proactive services spend management program supported with the right tools and processes will be a competitive advantage for forward thinking companies. ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 6
  • 7. Assessing Global Services Spend Management  Headcount, location, category, and spend  High volume end-users  Top suppliers Visibility  Specialized requirements  Right-size your workforce  Processes to up or down skill in times of change Scalability  Speed to access specialized talent  Sustain productivity  Co-employment & Tenure risk  Proper screening Risk  On & off-boarding Management  Financials  Normalized job titles, skill levels, and job definitions  Accurate classification of contingent workforce Program  Highest quality workers at the lowest possible rate Savings  ROI / Sustainable savings ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 7
  • 8. High Level Vision: Optimal Model The integrated service and technology solution builds internal and external strategic business partnerships and provides labor, supplier, and spend expertise supporting an organization's business goals and cost reduction objectives in compliance with applicable legal and regulatory requirements. Optimize Sourcing & Achieve Savings Establish a global, centralized Program 1 Management (PM) model overseeing the all services spend categories Managed Change Service Management Provider (CM) Strengthen Preferred Provider Programs (PPP) (MSP) 2 seeking highly qualified, cost-effective suppliers Program (IT & Non-IT Temp, IT Consulting, Mgt Consulting, etc.) Management (PM) Outsource implementation and administrative 3 Program Mgt Office (PMO) services to a Managed Service Provider (MSP) Preferred Provider Vendor Management Program Solution Implement a Vendor Management Solution (PPP) (VMS) 4 (VMS) that improves data management, spend visibility and reporting Continue comprehensive Change Management 5 (CM) effort to root new policies, procedures and practices across the organization ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 8
  • 9. Timeline: Global Program   Assess current state Business Case / Approvals   Define future state vision & requirements 2-3 Months   Complete financial model & budget   Create governance & secure executive sponsorship   Gather market intelligence VMS & MSP Selection   Identify suppliers 3-6 Months   Complete RFI / RFP process   Negotiate Terms & Conditions Strategic Global Phased Implementation 6-18 Months   Complete program planning   Complete system & end-user configuration   Define Regional / Global strategy   Ensure technology integration   Gather business requirements   Conduct supplier & end-user training   Complete Fit/Gap   Distribute knowledge management   Facilitate change management   Enable service delivery model   Deliver program communications   Launch operations and optimize SOPs   Gather market intelligence Preferred Provider   Identify suppliers Program   Complete RFI / RFP process 3-6 Months   Negotiate Terms & Conditions 12-24 Month Duration ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 9
  • 10. Critical Program Attributes   Program Engagement – Conduct engagement meetings with high touch executives and high volume suppliers. Define program success, responsibilities and expectations ensuring program success.   Program Planning – Engage key stakeholders and high volume users early in the process gaining their participation, input and ownership of the business process.   Implementation – For global implementation, ensure data privacy and local regulatory issues are addressed.   Supplier Management – Establish a single point-of-contact to manage the supply base from start to finish.   Integration – Engage cross-functional business and technical resources during discovery sessions to gain a complete understanding of data requirements, approvals, payment requirements, etc. ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 10
  • 11. Critical Program Attributes (Cont’d)   Reporting – Communicate inventory of standard reports during training sessions. Conduct follow-up sessions to gather ad hoc / customized reporting requests. Define a plan for delivering customized reports.   Communications – Ensure business communications have a clear message. Disseminate information through a formal top-down and bottom-up approach.   Training – Provide hands-on, integrated training sessions on changing business process and new technology with follow-up conference calls / in-person debrief sessions. Ensure all job aids and training collateral are available to participants prior to each session.   Services – Launch services team at least 30 Days prior to Go Live ensuring time to establish services capability and delivery to hiring managers and suppliers. ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 11
  • 12. Program Challenges   “Tip of the Spear” – Workforce Planning   Supplier-funded vs. Buyer-funded Model   Consolidation of IT Temporary & IT Consulting Job Titles   “Global Localization”   Professional Services program engagement (e.g., Mgt Consulting, Legal, Audit, Tax)   Risk Management –  1099 Independent Contractors –  Off-shore suppliers –  Status Quo ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 12
  • 13. The Future is Taking Shape Now The “Req-to-Check” process and support technology is similar across all three categories 1 2 3 Services Direct Hire Contingent Procurement / Labor Other Services Consolidation and investing across Services and Technology suppliers continues in order to gain competitive advantage and capture multiple categories of spend. 1 2 3 Services Direct Hire Contingent Procurement / Labor Other Services ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com 13
  • 14. Services Spend Management Industry Trends, Best Practices, and Going Global Blog - www.crescendoconsult.com/ @crescendocnsult crescendo-voice ©2010 Crescendo Consulting Solutions www.CrescendoConsult.com