This document discusses improving the service process at a restaurant through the use of management information systems (MIS). Currently, taking customer orders, communicating them to the kitchen, and preparing/serving food is a time-consuming, manual process that can frustrate customers and staff. The proposed solution is to develop a computerized order system using input devices like walkie-talkies and touchscreens, and output/storage devices like printers and memory storage. As a systems analyst, the role would be to understand the current challenges, identify issues, and ensure the new system meets client needs to efficiently exchange information and improve the customer experience.

1. CASE
STUDY

2. SUMMARY OF THE CASE
 Food is the basic
necessity of life
 Most of the time we eat
in hotels
 We are familiar with the
services at restaurants
 The experience at the
restaurant may have been
a pleasant one or
sometimes unpleasant
 Service cannot be seen or
felt without experiencing
it.

3. …….CONTINUED…..
 There conventional process at the
restaurant is time consuming
 The consumers will be frustrated with the
delay in serving the food
 The process of taking the order,
communicating the order to the chef and
the chef in turn preparing the food and
incase the necessary ingredients are not
available in the kitchen he has to
communicate it to the waiter who in turn
communicates to the customer, and he has
to place a new order.

4. INTRODUCTION
 This case is related to
the service industry.
 In this case both the
tangible and intangible
variables are seen
 With the help of MIS one
can provide excellent
services in a hotel
industry
 Meaning of MIS
 MIS has reduced the time
in serving the customers
orders and has facilitated
customer satisfaction

5. 1. EVALUATE THE EXISTING
SYSTEM.
 The existing system is
conventional in nature
 It a time consuming
process
 It leads to frustration
on the part of the
customers and the
service providers
 Data base is not
maintained

6. ……CONTINUED
 Orders are taken manually
 The errors in manual order taking are
high
 The waiter may miss out on some
important detail
 There is no communication between the
waiters and the cook
 The existing system needs to be
changed

7. 2. DISCUSS HOW INFORMATION
TECHNOLOGY CAN SUPPORT THE
ORGANIZATION
 Information technology can
support the organization in
many ways
 Successful developments of
information technology call
for a deep understanding of
the structure and dynamics
of the organizations
 Data processing
 Transaction processing
 TQM (total quality
management)

8. 3.WHAT ARE THE INPUT, OUTPUT AND
STORAGE DEVICES YOU SUGGEST?
 A computerized order placing
system can be developed
 input devices
Walky-talky
Point of Sale Equipment:
Keyboards and touch screens
touch screen or a programmable
keyboard helps you save time
and money.
It doesn't matter which POS
equipment you use, make sure
you consider the environment
where it will be used. Both

9. …..CONTINUED
 Output devices
Printers
 Storage devices: memory , CPU

10. 4. ASSUMING THAT YOU ARE A
SYSTEM ANALYST EXPLAIN YOUR
ROLE role ofTHIS CASE.
 The
IN analyst is
to help the
organizations to
understand the
challenges before them
to make this transition
and to ensure that the
needs and expectations
of the client are
represented correctly
in the final solution
 To understand the
current process
 Find out loop holes

11. EXAMPLE
 Coupon system
 Kitchen is visible 
 Modern equipments are
used…
 1.temperature controller

12. CONCLUSION
 An organization operates in an ever-increasing
competitive, global environment. Operating in a global
environment requires an organization to focus on the
efficient execution of its processes, customer service,
and speed to market. To accomplish these goals, the
organization must exchange valuable information across
different functions, levels, and business units. By
making the system more formal, the organization can
more efficiently exchange information among its
functional areas, business units, suppliers, and
customers.
 As the transactions are taking place every day, the
system stores all the data which can be used later on
when the hotel is in need of some financial help from
financial institutes or banks. As the inventory is always
entered into the system, any frauds can be easily taken
care of and if anything goes missing then it can be
detected through the system.

13. THANK YOU